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Aaron M
Customer Reviews for ALJ Enterprise & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and helpful. Equipment was conveniently located for easy hook-up and drop off. Great location and staff.
christopher fIt was filthy, in a bad location and closed on the weekend when people use Uhaul vehicles.
Bryan CChuey was awesome!
Tonya EALJ staff very friendly and informative. Very much enjoyed my Uhaul experience with them.
Christopher FClerk was excellent sorry didn’t get his name had the truck ready before scheduled time so was able to get it all done today
Thomas MThey over charge people they add additional charges without you being told about it. EXAMPLE: cleaning fee $25.00 and the van was cleaner then what was received. They charged me for 198 miles when i only went 98 miles plus $25.00 for cleaning fee. Total amount of overcharged is about $125.00 They are kids that are running the place and have no idea what they are doing.
GREGORY MPrompt, friendly customer service
Sandra AAmazing Excellent equipment and Service
Dennis PAwesome experience and convenient location for us in Palm Springs.
Mike RAwesome people. Nice, fast and easy renting a truck
Steven MChuy the owner helped me. He was very friendly and flexible. This will be my go to rental location.
Chris SThey staff at ALJ Enterprise & Storage were friendly, professional and efficient. I will rent a truck from them again.
CHRISTOPHER FThe van I reserved was clean and ready for pickup. Friendly service….very fair price!
Noah WNothing just keep the same people at this location
Gordon FWe all did just fine., and they allowed me to return the vehicle after hours as traffic was so bad that we were delayed in the return time due to the thanksgiving holiday.
Terry LPretty remote and isolated.
Masoud BVery friendly and efficient with pick up and drop off.
Brian OI want a printout of my paperwork ahead of time so I can see all of my charges.
Monica LGreat great great ! Staff was awesome
Jesus CStaff was amazing as per usual!
Jesus CJesus was a pleasure to work with. He made the check in/out process quick and easy. I will continue to use his U-Haul location as my preferred rental provider and refer all of my family, friends and clients. Thank you Jesus for making what could have been a stressful situation a breeze.
Cynthia CStaff was very helpful and friendly.
Jorge VWhen I rented the truck, it was on empty. Sales representative informed me that U-Haul would reimburse me for the fuel beyond what was in it and try to get it as full as possible. I put $165 in gas to get it to 3/4 a tank. There was no reimbursement or credit.
Andrew LStaff was great friendly and professional
Jesus CI rented a 15’ truck on September 15th and was incorrectly charged on mileage and the equipment I received at check in. When I called the business this morning, September 16th, to inform them about the situation, the gentleman on the phone was rude, condescending and essentially blamed me for the errors without even checking in with his team who helped me onsite. My receipt shows that I received a furniture dolly and utility dolly which were not included in the rental and I confirmed I did not want when I was initially checked out. Not to mention when I asked for the total I was being charged at check out I was not given a straight answer. I was instead told I was being charged for the vehicle and the insurance and that he had to add in an estimate for miles to be able to check me out. It wasn’t until I checked my charges later that I saw I was charged more than the initial $50 I was quoted at checkout when I reserved the vehicle. In terms of the mileage, I ran a total of 34 miles during the time I had the vehicle and am being charged for 105. I tried following the links to verify the rental when I received it and got errors, then when I tried to check the vehicle in later that day I again got errors and wrote in to customer service to inform them and never got a response. All in all this has been the worst experience with UHaul. I am not only being charged triple of what I drove but I’m also being met with rudeness when I try and get the situation corrected.
Marissa AStaff was incredibly professional
Jesus CFriendly, communicative because we were late for pickup and he waited for us. Thank you would use again!
Devon MExcellent service friendly and courteous , Daniel was awesome
Jesus CThe service was excellent! The guys were professional and very courteous
Jesus CEveryone was great from start to finish
Jesus CExcellent service friendly and courteous
Jesus CAmazing service and very professional
Jesus CThe truck wasn’t ready when we arrived to pick it up.
Louis CThe guys were great handling the process made it super easy and it was great that they’re paperless
Jesus CSimply awesome
Jesus CI would highly recommend these guys They are great to work with
Jesus CExcellent service Knowledgeable and friendly would highly recommend these guys
Jesus CXanthe and his helper were very professional and they made me feel like part of the family excellent experience
Jesus CThe guys there were outstanding, very knowledgeable and helpful
Jesus CI drove a 10-foot truck 25 miles, then put 2 gallons of gas in it (as instructed). They still charged me $21.88 for a "gas surcharge". When I contacted them about it they said I could "maybe get Venmod" for it. Then I never heard back. Incredibly unprofessional.
tim aIt was very easy and fast I'll get back anything went I need it sometime
LUIS DGreat service - friendly representative.
Doug BThe gentleman that helped me (sorry I can't remember his name) was awesome. He had the truck ready and running with the air on and was very helpful. I would definitely recommend this location.
Michelle COnly problem--the site was a little hard to find. Otherwise, great service.
SALLY HWeird location on a dead-end street. Nobody was working or answering the door during business hours. Just had to leave the trailer there and hope for the best. A maintenance guy (who services the trucks) was in the parking lot and said he had tried to catch them in the office 4 times in the past 10 days so that he could do his work, but they were NEVER in.
Gary WThe staff was amazing
Jesus CAbsolutely one of the worst experiences. I got to the facility. Door was locked. Pounded on the door. Then called the telephone number. They said that the person must be in the back room. I kept pounding. He answered - only to tell me he had been sleeping because he had had a long day. I asked for the moving pads I reserved. He said he didn't have any and I'd have to go to Cathedral City (15 minutes away to pick them up). He then went to go get the truck on his skateboard and was gone for 10 minutes. When he came back, he said the truck was locked and he was waiting for someone to get him the combo. It was literally ridiculous. When we need to move again in the fall, I will find another moving resource.
Ty TWhy does it say 19.00 plus mileage and I drive 10 miles and it cost $60. ? Good grief!
Kathleen FThe office is hard to find. Not well marked. The door has a UHaul sign on it but when the door is open the sign is not visible from the parking lot.
Timothy SEverything was fine
Alex VFriendly.
Matthew FThis location is well run. The equipment was in excellent shape and everyone was really nice. This is by far the best uhaul experience I have ever had. When we move again, we will definitely be using them.
Jeremy HStaff was outstanding!
Jesus CMake it appear it is a U-haul. There is no signage or indication that is a station.
Shillette B