Customer Reviews for At Your Convenience on Broadway & 202

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of At Your Convenience on Broadway & 202

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Brittany C. on

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Help estimate the right mileage instead of over charging at drop-off. Tell customers about filling up the gas tank before they charge $80 just because it is right below where you picked it up at.

STEVEN PHILIP R. on

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I want a refund for today’s rental. I reserved a flat trailer with loadkmg ramp that I had to have early today and upon arrival the location doesn’t even have any of those type trailers even though I was confirmed for a rental of one.

TyMetrious W. on

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Daniel W. on

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Ellen U. on

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The man that was working in the morning was a breath of fresh air so nice and friendly very good employee

Basil R. on

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Phil I. on

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paul R. on

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Roger R. on

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duwayne S. on

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charles B. on

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charles B. on

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get people who know how to use a computer and know what their job is.

linda S. on

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Deanna H. on

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When I went to drop off my U-Haul, I had been given an extra day because of the difficulties that I experienced with the original scheduling. It turned out that I didn't need it. I tried to turn in my U-Haul a day earlier. The people on-line were very helpful in redirecting me to the new U-Haul place and the people who took the U-Haul were very helpful in taking in the truck. Quick, courteous and polite.

Phil G. on

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Kind of a funny place to pick up a truck, but it all worked well with the uhaul app to pick up and drop off the truck. Quick and easy. Better than going to a crowded dealer location on labor day weekend.

Shawn F. on

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The lady had her kid behind the counter and was by herself. She was unfamiliar with the system to the point where she had me go behind the counter to navigate the system. She keep asking me questions that I already filled out on the reservation. I had to move a uhaul truck to gain access to the trailer and then had to hook it up myself. The trailer was missing the electrical connection and had to track one down off another trailer. She also charged me for a full day of use and I only had it for 2 hours. The entire process of renting took an hour and there was no reason for it. She also keep putting me off to cash out other customers because it was a gas station.

Robert T. on

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The person that helped me in the store was very confused and was on the phone during the entire transaction! Also she said she needed to run my card for incidentals even though I prepaid. Upon looking at my bank account I realized she had charged my card $149.10 of which I will need a refund!

Tiffany S. on

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The Lady behind the counter was rude. She didn't know what she was doing. She had me go behind the counter to put my own information into her computer. I had to find the truck and trailer myself and hook them up. She tried charging me more than i was supposed to pay. Nobody went over the truck and trailer information with me. I would never use this location again.

Vic L. on

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We were told to return the trailer 8-5-2018 at 9 am. We were at your store with the trailer at that time. We should not be charged extra. We have proof pictures and times to show the we were there. We only traveled 1200.3 miles according to our odometer on our new Tacoma. Please look into this.

Verdell H. on

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Slow Took forever on compute Ask for the keys on a trailer rental

Michael M. on

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JEFFREY C. on

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The personnel at this gas station handed me the keys and told me to go find the truck. Also the lighting wire on the trailer was not long enough to go from the trailer to the truck so the lights did not work. They said it would be fine and let me drive off without working trailer lights. Kind if clueless staff and not helpful at all.

Daniel R. on

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Garrett H. on

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