Customer Reviews for AZ Storage Centers
(U-Haul Neighborhood Dealer)

54 reviews

18211 W McDowell Rd   Goodyear, AZ 85395

(623) 853-2112

Location Hours

  • Monday - Saturday:
    8:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9 am - 12:30 pm

Services at this Location:

Contact Us

(623) 853-2112

18211 W McDowell Rd
Goodyear, AZ 85395

Services at this Location:

Location Hours

  • Monday - Saturday:
    8:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I don't have a bad thing to say so 5 stars for you guys.:-))

Alan B. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
4.0

I rented a trailer 6x12 with a ramp but the ramp opening was smaller than the trailer so I couldn't load up my rig, so I took it back about an hour later and got charge for the whole day

OSCAR C. 
Rating:
5.0

Nothing. Sylvia was excellent and very helpful.

ERIN B. 
Rating:
5.0

Customer did not leave a comment.

Nicole F. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
1.0

They didn't call to confirm then tried to cancel our appointment for being 10 minutes late, the lady was rude, then we were told we were only allowed to keep it until 4:15 when we'd booked for the whole day and then when we got there at 4:15 there was no one there to even take the truck. This location needs some serious help with customer service and I was highly disappointed. Because I couldn't keep the truck the 8 hours I booked I had to book a second day which I think is a money grabbing move by uhaul and a pretty dishonest business practice.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

Awesome

MATTHEW P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Great Customer Service at this location!

Benjamin C. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN JO F. 
Rating:
5.0

Clean equipment, ensure items requested are present, having working equipment

Jennivee W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

The girl at the counter was awesome and so helpful. Very very professional and courteous.

SANTIAGO B. 
Rating:
5.0

Customer did not leave a comment.

JANET R. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL W. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

ANTONETTE L. 
Rating:
5.0

Sylvia was awesome, very knowledgeable, and expedious!

david S. 
Rating:
5.0

Friendly, helpful, and knowledgeable staff.

STANLEY L. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

very helpful team

anthony W. 
Rating:
5.0

Great customer service. Very friendly and helpful!

Stephanie E. 
Rating:
5.0

Continue to have great customer service!

tabarus P. 
Rating:
5.0

Keep doing what you're doing! The customer service is great. Ashly and Sylvia were a pleasure to work with!

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Murl W. 
Rating:
5.0

Ashley was excellent with explaining the inprocessing hyperlink on my cellphone- what I needed to do and how to do it.

MICHAEL M. 
Rating:
2.0

I reserved a 12 X 6 trailer for May 7 at 7am. Called the location 2 days before to be sure they would be ready. Lady said "yes. 7am". Got there at 6:55 and no one showed until 8:30am. Lady said "that is when we open. Call U Haul". WHAT? Bunch of trash in bed of trailer (I have the video). Then, the 6 ft wide bed is actually 5ft at the gate. Could not fit my side by side in it.

Gary O. 
Rating:
5.0

Everyone at this location was so helpful and responsive! So glad to have had this experience with them.

Jaclyn R. 
Rating:
5.0

Ladies were kind, attentive and very easy to work with.

Amalia G. 
Rating:
3.0

The truck's air conditioner had smoke coming from it, and only worked half of the time. The lighter port was not attached.

Zenneah J. 
Rating:
3.0

Truck was not clean. Also, truck seemed not maintained well. Had battery issues and ac issues.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

SEBEN C. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

ASHLY B. 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA E. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
4.0

Give me a truck that has been inspected. Windshield wiper was broken. Glass was so dirty you could hardly see out of it

MICHAEL P. 
Rating:
5.0

Fast, easy and great customer service!

Francisco D. 
Rating:
5.0

I chose this location because of good customer service. Unlike the big U-haul center a mile away which employs rude slow moving people who care less about their job or the great company they work for.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

CLAYTON S. 
Rating:
5.0

Great staff!!

Michael P. 
Rating:
5.0

Sylvia and Ashley are the best. Always courteous and friendly and smart.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Good hospitly friendly

RHONDA R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Sylvia and Ashley are the best! They are a very positive team in a stressful moving moment! Equip is also excellent

MARTIN P. 
Rating:
3.0

The 24 hr access web interface did not work well at all. I created an account but I wasn't sure if I created a password. My browser showed my name on your webpage so it seemed like I had an account. When I clicked 'forgot password' to get the password it said my email didn't exist in the system, but I have emails from you on that email account. I used the text link to get to the page to return the truck but it said it didn't have my location and then just hung. Pressing 'turn on location services' didn't do anything. Stuck. No where to go. Just dropped the keys in the box and hoped for the best. Bad experience. Thankfully the person working there got what they needed and I think everything is ok, but don't have any confidence in the web system.

Chad E. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Sylvia was great! Thanks again!

Jose B. 
No reviews have been submitted for this location.

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