Customer Reviews for AAA Auto Electric Ltd
(U-Haul Neighborhood Dealer)

218 reviews

23359 Fraser Hwy   Langley, BC V2Z2K6

(778) 726-1503

Location Hours

  • Mon-Sat: 9 am - 8 pm
  • Sun: 4 pm - 8 pm

Services at this Location:

Contact Us

(778) 726-1503

23359 Fraser Hwy
Langley, BC V2Z2K6

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 8 pm
  • Sun: 4 pm - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Check the fuel Guage beforehand. I put 60 km on the truck and topped up the tank before returning it. I put in 112 $ of gas . I mentioned it to the service manager who said that the previous customer probably didn't fill it up. He just shrugged his shoulders. Oh well.

mads J. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Thanks. Everything went smoothly and easily. Great experience. Will be back

Robert M. 
Rating:
5.0

Seamless experience. Very nice agent. Equipment perfect for what we needed

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Chelsea M. 
Rating:
5.0

Uhaul themselves need to keep ppl better informed. Was continuously called and text from both Uhaul and the drop locations right from the time I picked up the truck looking for it. Not impressed that uhaul changed my drop location without consulting me. Happy with the equipment and the price and would still recommend and use again.

Chris W. 
Rating:
5.0

The location was excellent. How ever your customer service was unacceptable. I reserved online for a certain location and time and received a email immediately after that stated someone will call me the next day to confirm my rental. No one called. So I called myself a few days later and after being led in circles I eventually was told that my location and time for pick had changed. I was also informed that “someone” left a voicemail for me and that an email notifying me of the change had been sent to me. When the truth is that neither of those happened. If I had not done my due diligence I would have shown up at the wrong location and wrong time and been completely screwed. Zero help from customer service. Zero professionalism. Zero offer to help with my increased incurred mileage due to the change in location which was 20km out of my way. If it wasn't for the owner of the location, who allowed me to pick up early, I would have been screwed.

Roland C. 
Rating:
5.0

Customer did not leave a comment.

GURPREET G. 
Rating:
4.0

Customer did not leave a comment.

gloria P. 
Rating:
3.0

When I picked up the 1\2 ton truck, the U-Haul representative indicated that the fuel tank was full however he forgot to mention that I needed to refuel before returning it. This meant driving some additional kilometers (6) to get this done and that resulted in an increased cost for the rental. There were other additional costs that had not been mentioned, such as a passenger vehicle rental tax, and the credit card payment fee. The total cost was $123.74. I will look elsewhere for a rental next time.

alyassa H. 
Rating:
1.0

Rip off

scott N. 
Rating:
4.0

Operator was super friendly and helpful and pleasant to deal with..

nick T. 
Rating:
2.0

We had been moved around a few times and had to pay a lot more than we would have paid, We were supposed to have a truck guaranteed in chilliwack but ended up having to pick up a truck in Langley… so not only did we have to pay more for the uhaul we also had to spend gas ( which isn't cheap these days) to go back and forth to Langley… We will probably not be using these service again in the future

Elsie C. 
Rating:
1.0

Terrible experience. We booked the Uhaul from Langley to North Vancouver and on the day of collection we were told we had to bring the truck all the way back to Langley. We were given absolutely no notice and Uhaul weren't willing to help even though we had booked the truck three weeks prior! Truck was dirty and the furniture covers were full of sand. Uhaul changed our agreement at the last minute - unacceptable

Wesley G. 
Rating:
4.0

Excellent customer service from your agent. He was very welcoming and friendly. Will rent from this agent again in the future

fayola W. 
Rating:
5.0

Pleasant experience with uhaul. Would recommend.

DAVID W. 
Rating:
3.0

The owner was very nice and helpful, The truck was very drivable and comfortable

rosmarie G. 
Rating:
3.0

Possibly make vehicles closer to the client. We drove 44 kilometers to get the truck, then back home to load it. Felt like we wasted a lot of time.

kathryn P. 
Rating:
3.0

Customer did not leave a comment.

barbara H. 
Rating:
2.0

This location's truck consumed 33 litres of gas for 100K I drove. Thaat costed me an additional 60 dollars. I ‘d say this truck was not well maintained. Aweful costumer service. Shame on you Uhaul

Cyrus A. 
Rating:
5.0

Not a thing. Thanks Baljit

Philip A. 
Rating:
5.0

Everything went perfect

jay M. 
Rating:
5.0

Very helpful with renting the trailer and setting it up on the truck.

travis C. 
Rating:
5.0

Excellent experience

Stirling P. 
Rating:
1.0

I had reserved a truck two weeks earlier to move. I was called the day before they didn't have the size of truck I wanted and now only get for eight hours not overnight as I had reserved. The manager was not friendly and charged extra for being 17 mins late . Terrible customer service will not recommend to anyone!

Evan H. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

A wider ramp would be great!!!

Marlowe W. 
Rating:
4.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Overall the experience was great, but I would prefer if you had to sign something confirming that the rental was returned for your own peace of mind.

Jordan R. 
Rating:
5.0

I want to fuel put on final price.

Mohammad S. 
Rating:
3.0

Friendly and efficient service. The trailer itself had seen better days. Not the fault of the location.

Jordan K. 
Rating:
2.0

More about the Uhaul company and service team. You guys messed up the reservation and moved me from my original location to Langley which added an addition 20km driving which put me over the driving km limit. I haven't gotten my refund yet and the extra km charge should be reversed since you're scamming me by adding extra km's to my move by changing the pickup location to a far off city.

Hang L. 
Rating:
5.0

Baljit the man working there was very nice and easy to deal with. Very pleasant!

Katherine S. 
Rating:
1.0

Equip was not really clean...and the guy got upset when i tried to do a walk around and take pics...so no pre trip damage inspection...he just wanted to get me outta there...he also charged me on the trailer order a 25$ small box charge...didnt notice till it was too late to turn around and go back...never bought boxes there...so i guess he is up 25$ plus taxes and i am out that money... Will never go back there..

john B. 
Rating:
4.0

Trailer was fairly well maintained, agent was helpful during hookup. My only gripe was that the trailer was quite dirty with caked-on sand/dirt. I had to clean it myself to avoid trouble at the border. Also, the tie-down ratchets could use some lubricant

Douglas P. 
Rating:
2.0

Clean equipment!!!!!!!

Michael F. 
Rating:
5.0

Excellent customer service and availability , very accommodating

michael M. 
Rating:
5.0

Excellent

GURPREM G. 
Rating:
4.0

Customer did not leave a comment.

Arvind D. 
Rating:
5.0

Easy and prompt. No problems.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

JEREMY L. 
Rating:
4.0

Customer did not leave a comment.

JASON C. 
Rating:
1.0

The gentleman was rude. Would not take cash for trailer and tried to say there was a $200 deposit that needed to be paid in case of any damages. I had booked a trailer and got my step dad to pick it up for me, he was rude to my step dad. Told us that there was a $75 transfer fee if we were to drop the trailer off elsewhere. After arguing with him on the phone about the charges and deposit he was then able to “wave the deposit” if I e transferred him the amount for the trailer. He was rude to me and I will not EVER be renting anything from this location or uhaul in general. Last time I used uhaul you could drop whatever you rented off at another uhaul location without a “transfer fee”. I WILL NOT recommend anyone to go here

THEODORE C. 
Rating:
3.0

Nothing really. It was as good as could be expected. I had to wait in line for a long time with several customers and one guy working alone, but for a Saturday morning, that's not abnormal. Overall, good experience.

geoffrey B. 
Rating:
1.0

Customer did not leave a comment.

JASPAL G. 
Rating:
1.0

The attendant never walked me around the vehicle. The vehicle was not clean and had dog food under the seat. We returned the vehicle swept out and clean I took pictures the attendant insisted that we pressure wash the back of the vehicle and it became obvious he wanted to charge us a cleanings fee. I told him this was a shady business practice and that I would complain. He then also double charged me the mileage rate on tip of the cleaning fee.

MARCEL L. 
Rating:
3.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

Vance S. 
Rating:
5.0

Customer did not leave a comment.

Felix F. 
Rating:
5.0

Went to pick up a trailer and one blinker was not working. The manager quickly got tools and a new light. Found the ground was torn off. He replaced the light and fixed the ground in 10 to 15 minutes and I was on my way. Quite happy with his work.

Warren H. 
Rating:
3.0

After hours drop off

Roger G. 
Rating:
3.0

Customer did not leave a comment.

KYLE S. 
Rating:
1.0

Horrible! Rented a 20ft got to the place and they said I changed My order to a 15ft and I DID NOT after that they said they rented it out and only had a 10ft. I was hauling heavy weight and they said it could handle it and he lied so I had to then rent ANOTHER UHAUL!!!! Ontop of that i went to go drop off the truck and trailer now and no one was there... I jade to wait in the rain for 40 mins... and then they disnt have cash their to give me what I needed back... never AGAIN!!!

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

KAHNAI B. 
Rating:
3.0

Customer did not leave a comment.

Binny K. 
Rating:
2.0

I was absolutely shocked at the increase in price. I regularly rent uhual trucks. The price used to be about $35 per day. I paid $156.00. This is no longer affordable.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Balkar S. 
Rating:
5.0

Great customer service and very friendly. Thank-you

edward M. 
Rating:
5.0

Customer did not leave a comment.

karamvir S. 
Rating:
5.0

The man running it was very nice to me a senior lady and understood that I am using a walker. Merry Xmas

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Marat K. 
Rating:
3.0

The unit I rented was expected to be water tight, it was not. The roof leaked and it dripped water on my items I had stored overnight.

KIM C. 
Rating:
5.0

The outlet I attended was great but the booking process is flawed. i was texted one address in Abbotsford and then my email with my confirmation number sent me to a Langley address. This caused some confusion and cost me some money.

COLIN C. 
Rating:
4.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

The uhaul gentleman at the Langley location went above and beyond his role expectations. I called him at 8:15am in a panic as I could not figure out the online check in through mobile and I had a ferry to catch for the move. He came in early even though the office doesn't open until 9am and was incredibly helpful and kind. He even snow blowed the uhaul for us as it happened to snow that morning. I'm not sure what your employee reward program looks like but I hope he is rewarded for his excellent customer service. Big thank you to him at the Langley uhaul !!

JOHN D. 
Rating:
5.0

Nothing the guy was awesome

NICOLE B. 
Rating:
3.0

We had received the uhaul 3/4 full ( sent picture) and returned it the same but then still charged $55 for a gas levy

Lindsay D. 
Rating:
5.0

Customer did not leave a comment.

JANICE F. 
Rating:
5.0

Customer did not leave a comment.

PERRY P. 
Rating:
2.0

A reservation means that you have RESERVED something at where the reservation was paced. To move my pickup location, the night before a move 30 min drive away is below par customer service. I will never use Uhaul again.

Sheri E. 
Rating:
5.0

Very easy to work with which is a nice surprise after my last couple uhaul encounters

ERIC C. 
Rating:
3.0

Drop off was fine. There wasn't anyone around but they didn't need to be.

Shaun K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

SACHINKUMAR S. 
Rating:
5.0

Customer did not leave a comment.

GURKIRAT B. 
Rating:
5.0

Everything went smooth and great! Truck share 24/7 was a bit annoying and lengthy to get through so we spoke to a Rep directly. Other than that, things went perfectly!

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

RECARDO C. 
Rating:
5.0

Very friendly service :)

Rebekah T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
4.0

Customer did not leave a comment.

SANDRA M. 
Rating:
1.0

Unit not filled with fuel, unit had an absolutely filthy windshield inside, unit had a transmission clunk and the pick up site was pretty sad.

ALISTAIR M. 
Rating:
4.0

Customer did not leave a comment.

angat S. 
Rating:
5.0

The guy at this location went above and beyond trying to find a truck for my family as it was an emergency. He eventually found one in Abbotsford. He drove there picked it up and brought it back to Langley for us. It was a great experience

STEPHINE A. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Attendant was a super nice guy and easy to deal with.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

LEANNE K. 
Rating:
5.0

Very helpful

TRAVIS T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
3.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

The gentleman that helped us had the utmost excellent personable skills and it was uch a pleasure dealing with someone professional

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

It was to be dropped off on a Sunday but it was closed. I left the truck but took a picture so it would be date and time stamped.

Sherrill M. 
Rating:
5.0

Customers service was very good

BHAGWANT G. 
Rating:
1.0

terrible service, the place wasn't even open nor did anyone pick up the phone. Will be calling for compensation

CAITLIN E. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

Very fast and attendant was helpful. This was the perfect example of pick up and return

PETER M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
No reviews have been submitted for this location.

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