Customer Reviews for AAA Pacific & Lilly Poplar St Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Pacific & Lilly Poplar St Storage

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Kimberly T. on

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Mark W. on

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JAMES K. on

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I have rented here on numerous occasions and the service and equipment is always great!

scott N. on

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Not fancy , but efficient and knew what to do and got me on the road quickly .

Tiffany H. on

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Service was fast and efficient! I only use this location.

Keith S. on

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matthew T. on

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I don’t know if the $25 cleaning charge was warranted. The bed could have been sprayed with a hose in 5 minutes and been fine. Also, the key box return was poorly designed. We couldn’t fit the key in the slot, and luckily the neighbor had access to the uhaul facility to put the key back inside. Probably not a safe way to have keys returned.

RAY L. on

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Good people

Tammy S. on

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William D. on

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Kenton B. on

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I was very pleased with the service I recieved. Zero hassles or delays, friendly staff. All good!

Carolyn B. on

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Fabian G. on

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Excellent service as always. A++

RALPH T. on

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Jim W. on

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Jared M. on

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James C. on

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justin P. on

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Lydia L. on

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Bruce K. on

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The people who work there are top notch!

Carmelita B. on

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They didn't look over the truck with me or check the mileage or check the gas to make sure everything is correct. Afterwards, I was charge extra $20 even if turned in before the 24 hour deadline. I felt cheated.

Daniel A. on

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Pupula M. on

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Everything seemed fine to me...Thank you!

NEIL D. on

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A fuel charge of $22.52 was added to my final bill which I did not notice until I got home and checked my email. The fuel gauge was on full when I picked it up and on full when I dropped it off. Now I see that the fuel gauge on my receipt shows the gauge between 5/8 and 3/4 of a tank which was not the case. I drove the van 12 miles and added 2 gallons of gas just before I drove it into the parking lot. To think that van would use more than a quarter of a 24 gallon tank to drive 12 miles is absurd. I used the after hours pickup system and it takes way too long and is not intuitive. Took me about 30 minutes to pick up the vehicle and I had to call for assistance to figure it out. WAY easier to use the office and deal with a person. I won't use that system again. Another 15 minutes at least to return the van with the online system. Why was nobody in the office when I returned the van on Saturday at 3:30? The posted office hours stated they were open but nobody in the office and the door was locked. Why is there a sticker over the fuel gauge on the dash so it is so difficult to see the gauge? Another irritating feature I have not noticed in the past.

Kathryn K. on

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Quick check in and out. Convenient location and friendly great service. Thank you.

carl E. on

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Samuel S. on

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Ted N. on

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Richard L. on

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Imelda I. on

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Clayton M. on

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RICHARD S. on

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Olivia S. on

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