Customer Reviews for AAA Self Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Self Storage Inc

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felicita b. on

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Awesome service

Heather B. on

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I was required to leave the truck with a quarter tank of gas. I left it with half a tank. It would have been nice for U-Haul to a) credit me for the gas or 2) not charge me for the $2.75 for miles over. Perhaps just asking people to leave it full would be better.

regina l. on

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Shelby G. on

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Jessica D. on

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The receptionist argued with me that the gas wasn't at the level I received it, when it clearly was. Not sure if she needs glasses but I filled the truck up to the level of gas I received it and was not going to pay almost $11 because someone thought the level was just slightly under when it wasn't. Absolutely ridiculous since there are fewer lines on the fuel gauge than on the paper confirmation I received with the gas level so for her to tell me it's not EXACTLY at a certain level is absurd. Terrible service, just ridiculous I've never had to argue with anyone like that. To avoid these problems in the future, the fuel gauge should always be on full. Then there won't be any questions if the customer refilled to the appropriate level. But it's very very unlikely that I will rent with Uhaul again or recommend to anyone after this ridiculous experience.

William S. on

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Ashley A. on

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ARMANDO M. on

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Walter/Sharon R. on

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Rachel S. on

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Thank you ..!!!

Nasca R. on

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They need to place signage near the road and also directions where to leave key and truck after closing. If I did not ask a worker at the bowling center next door I never would have found the place.

DIMARIE G. on

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JUNE S. on

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The representative was very helpful and made it so easy for us to rent a truck.

BRAD C. on

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The truck was not cleaned out and the gas tank was said to be full when in fact it was about 4 gallons low but I didn't realize it until I filled it the first time.

Robert F. on

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Best UHaul drop off in Poconos area.

Michael B. on

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CYNTHIA V. on

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I've rented two u-hauls in the last several weeks and both experiences were absolutely miserable. The trucks I reserved and that were confirmed were not where they were promised to be, I was overcharged for mileage, had to drive an hour out of my way both times, your representatives are ill-informed and have trouble with your online reservation program, and the entire experience, both times, unprofessional, unreliable, stressful, and undependable. Your district representative in Wilkes Barre Pa was rude, inconsiderate, uncaring, and lied to me regarding the concessions she said she would make. Overall, a miserable experience both times.

ROBERT F. on

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Agent criticism because pads not folded to her liking.

jim n. on

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First off the road leading into the facility is a dirt road with extremely large pot holes. Second, the attendant was 20 mins late in opening her shop which put me and the people helping me move behind schedule, third the cab smelled like an ashtray. I don't smoke so I had to drive with the windows open. Ashes scattered all over the floor of the cab and fourth the attendant never came with me to check on the truck, ie: gas, mileage or condition of the back. I have rented many many Uhauls in the last several years and this was by far the most aggravated I have ever been. Today I rented another truck from another location and they were much more professional. Uhaul needs to step up their game.

Antony M. on

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ROBERT C. on

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Jamie M. on

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Very nice people very educated and knowledgeable of the equipment

Elisha B. on

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open up late

MELISSA G. on

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Personnel was slow, distracted, unorganized, and rude. Also, she neglected to provide us with all of the equipment that we had rented (the dolly). She also gave us incorrect information and tried to elicit another $100 in cash from us for a "deposit".

ANDRE B. on

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MIKE M. on

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LINDA B C. on

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Excellent and quick check-out service. Very satisfied.

Linda B C. on

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It would be efficient for the employees at the site to be kept uptodate with changes in UHaul's procedures for rentals. The employees at Pocono Summit did a wonderful job as well as satisfied the customer's needs. Thank you.

Florence C. on

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I believe it is important to disclose upfront all fees. I did not anticipate paying an additional $50.00 for, Insurance, Environmental and more than 6% for sales tax. I anticipated the $19.95 and mileage, but not the rest. Estimating $45.00 is a far cry different than $93.00. Be honest and upfront. It is a better business practice.

George C. on

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RAZOR C. on

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JAMES R. on

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Deborah R. on

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The truck was vandalized and the gas line was cut and all gas was syphoned out ... car broke down while in use - We lost 3 1/2 hours of our day, stuck on the side of a highway. There was no help/assistance provided by this rental location other than provide the 800 #. Additionally, there was NO financial consideration given for this very very poor experience with UHaul - would not recommend to anyone, would suggest they try Budget instead

Donna B. on

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This wasnt the location i requested so i had to take time off of work to pick it up due to the hours of operation.

JOAN B. on

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JAMES G. on

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SHEILA C. on

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Nothing I can think of.

NEHEMIAS P. on

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i couldnt leave the truck because they dont have save box to drop the truck keys. the lady there was late to open the location,. new york said that we had qualified for a free month of free storage yet the lady said that I had to pay if i wanted to use their location

Gene K. on

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Improve stock of hand trucks and moving blankets. None were available.

john s. on

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James U. on

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Dennis R. on

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It had snow about 2 days prior to the day of truck reservation. The morning that I picked the truck up, I am the one who had to clean the snow off the truck and pull it out of the area that it had be snow plowed into. Did not think that was quite right, I thought the truck should have been ready for me.

Edwin L. on

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The first truck we were given had a crack in the windshield which spread causing us to delay the move and pick up another truck. The agent was 1/2 late in opening store. She gave us a second truck -- which would not start. The third truck we were given worked but had less than 1/2 tank of gas at the start of the job. Overall very poor experience.

Olivia L. on

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RICHARD S. on

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Very nice woman , treated & service above expectations nice to see

Barbara V. on

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paulette g. on

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DAVID M. on

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Harold R. on

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One tyre was under inflated suggesting a need to conduct more frequent monitoring of equipment.

LISA D. on

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Again, an issue with the gas gauge. We received a fuel surcharge for not returning the vehicle with the correct amount of gas. We had to go back to the location to have them reinspect the vehicle. Fortunately we were still in the area and it had not been moved since we dropped it off. Overall very bad form since when we went back they adjusted it to accurately reflect the amount that was in the vehicle.

Michael W. on

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JOHN C. on

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Anthony M. on

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Continue the same service ... BEST CUSTOMER SERVICE EVER

Linda h. on

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Slow service

LOU F. on

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DEBRA V. on

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MELISSA W. on

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MELISSA A. on

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ALBERT L. on

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ROGER P. on

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It was closed . Just a drop off place. It worked for us.

Charles S. on

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merry xmas

John O. on

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Your regional dispatcher Roxann was Very disrespectful and uncooperative in helping me with my problem. I was suppose to pick up my 26’ truck at Argots hardware in effort, pa I received a email Sunday 11/18/2012 conforming pick up and everything was fine I was then emailed Monday 11/19/2012 5:57 pm informing me that my pick up location was move to 7605 INTERCHANGE RD, LEHIGHTON, PA 18235 which is 37 miles away from Argots hardware. I then contacted U-Haul in regards to the fact that the truck is now 37 miles from me. That is now going to put an additional 74 miles to my trip. Roxann told me if I didn’t like it I don’t have to move she showed no concern for me or the impact this was going to make on my move. I have used uhaul many times in the past with no problem and it has always been my go to rental truck. I am greatly disappointed in my experience with U-Haul.

James W. on

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LORI S. on

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Cesar C. on

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have more vehicles available when i made the original agreement i was under the assupmtion i could pick the vehicle up first thing in the morning i never received a phone call the day before to confirm my reservation and if i didn't go first thing in the morning i would have had to wait until 11:15 in the morning

JOSEPH F. on

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DONALD J. on

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The location is difficult to find. The access road is terrible. The female receptionist was pleasant but not overly knowledgable. Perhaps a better sign would be helpful.

MARC W. on

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DENNIS W. on

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GREZEGORZ S. on

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TRUDI T. on

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The place did not have the right reservation even though it was done correctly online. The dropoff location was not right either. Phone calls had to be made to some main site to correct problems. Took a while to do this.

Jeff W. on

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TAMEKA C. on

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location was closed ! i was given a closed location to drop off a vehicle?? and noone one informed prior to drop off date that this location was closed on sundays .

Ambika b. on

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I got charge fuel surcharge that was radiculous eventhough we returned the truck with the exact amount of gas.

John H. on

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Truck was not completely swept out, tire tread was worn, brakes somewhat dicey on full stop

ENVER C. on

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Mary K. on

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Nothing, the lady at the desk was very helpful and the truck was clean and easy to drive. Thank you

SUSAN R. on

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People were great. Just hard to find. Everything went very smoothly once we got there.

CHRIS A. on

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Was tough to drop off the truck with only one person working at this location. We wasted a whole day trying to get ahold of someone. Once we were able to get there, they were very helpful.

RYAN M. on

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The pick up location I orginally requested was changed to a new location due to lack of truck availability. I would work to improve on customer requests.

LORI C. on

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Customer did not leave a comment.