Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

363 reviews

1437 US Hwy 19 S Ste A   Leesburg, GA 31763

(229) 431-1029

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8:30 am - 7 pm
  • Sun: 8:30 am - 4 pm

Services at this Location:

Contact Us

(229) 431-1029

1437 US Hwy 19 S Ste A
Leesburg, GA 31763

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8:30 am - 7 pm
  • Sun: 8:30 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional

LUTHER K. 
Rating:
5.0

Dancing Women !

GORDON E. 
Rating:
3.0

I had a problem with management and my reservation agreement. I was told that they don't do out of town rental when I got there and would have to pay $100 deposit. Given many excuses as to why not. The only reason I didn't pay the deposit is the young man who was present finished my paperwork and just didn't put the $100 dollars on it but went strictly by the contract. However it was mentioned by the first agent, and he even asked for the $100 in cash. My rental was over 30 minutes late but expected back by the time I requested. Unprofessional

Johnnie J. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA J. 
Rating:
5.0

Punctual and professional

CLAUDIA T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

None...great service!

STEPHANIE H. 
Rating:
5.0

I cant think of anything

PENNY M. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Clean, nice, Great Ride

GORDON E. 
Rating:
1.0

We showed up and reserved unit was not available. The owner just stared at is like we were nuts. This was booked a month and a half ago. Had to makes plans at the last minute. It cost us considerably more and we have to move are stuff again to another units before they final move. We received several conformations from u haul and the storage place.you let us down and cost us a lot of money.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Ashley E. 
Rating:
3.0

The truck ran ruff. Like it needed a tune up. I thought it was going to stop.

ANTONIO L. 
Rating:
5.0

Excellent service and friendly staff at this location on Hwy 19.

RUSSELL T. 
Rating:
3.0

The Male staff are sorry .The entire staff is slow as ever..The store manager is rude.No customer service skills at all.That explains why is team are the way they are..They give uhaul a bad name!!!!

TRACEY H. 
Rating:
5.0

Customer did not leave a comment.

KELLY T. 
Rating:
1.0

The UHaul representative was racist and rude. He also lied about the Uhaul contract/agreement.

KEVIN L. 
Rating:
5.0

Great

MICHAEL P. 
Rating:
3.0

It was fine until they charged my card for more than what was talked about and then when I turnt it in they charged my card again. They also tried to do the same thing the last time but I had my card locked. Would not recommend.

ALICIA S. 
Rating:
5.0

I always felt my things were safe and secure in this storage unit. I rented it for several years and never had a problem.

GLORIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Keith had our original 5x8 trailer ready for pickup however at the last minute we decided that we needed a bigger trailer After helping to hook up the 6x12 , Keith realized that the taillights weren't working and quickly addressed the problem with the lights and got us on our way.

WILLIS D. 
Rating:
5.0

Very satisfied.

ferrell h.  |  Overall Experience 
Rating:
2.0

Moving items did not fix in rental truck. Had to purchase a storage unit to store until I can take another day off, and drive back to get remaining items. Uhaul agent not astute in recommending size of truck needed to rent.

SARAH B. 
Rating:
5.0

The gentleman was very kind and friendly

JANICE G. 
Rating:
5.0

Nothing could have been to make it any better. The guy there was so nice and helpful

SYLVIA F. 
Rating:
4.0

The guy hooked up the trailer to my truck and made sure everything was safe. He also explained how I needed to unhook it when i returned it. Great location!

MELISSA J. 
Rating:
5.0

Customer did not leave a comment.

RILEY A. 
Rating:
5.0

Customer did not leave a comment.

JOY C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Very nice place. Great people

RICHARD R. 
Rating:
3.0

Customer did not leave a comment.

NEAL F. 
Rating:
5.0

Great Service

JOHN B. 
Rating:
4.0

Service was great - the app on the other hand was not - I filled in the request on the app and was able to pay for the rental with the app - but when I arrived - he could see my reservation - see that I had paid for it, but your software would not let him enter the invoice - I ended up canceling the rental and him entering the rental at the office - 45 min was not faster. The guy working the desk - helpful and unfrustrated by your software.

DUSTIN J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

SHANICE K. 
Rating:
5.0

Everything was great..

Kenneth W. 
Rating:
5.0

Great to do business with. Easy move

Otis F. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
1.0

Even though hours on the door state 7am-7pm opening time the door was locked and a sign on the door has a phone number to call Randy. Called repeatedly as did another customer trying to get service. Waited 30 minutes before logging online and checking in the truck myself. Saw a man walking his dog and he walked passed us never saying a word. When we were done online and walked over to drop the key in the drop box he unlocked and opened the door and then we knew this was Randy. I questioned why he didn't help us or answer the phone and his response was blank eyed head nodding. Will not be back to this location or recommend to anyone.

Debra P. 
Rating:
5.0

I don't think you could do anything better. Thanks.

JOHNNY B. 
Rating:
4.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

What you're doing is awesome! Keep up the good work!

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Can't think of anything, it's easier to get in and get out and people

JOHN B. 
Rating:
1.0

Rude staff , not enough space for drop off

Theresa S. 
Rating:
3.0

Have the truck I put on Reserve with my Visa Card a week before in and ready to pull out. I never had problems with this location until 10-10-20 Saturday! I reserved the 15' truck and it was not in so I had to wait 1 hour to get a 26' truck that requires more gas having to put back in😠 But he did let me have the 26' truck at the 15' truck rate since that mix up happened.

COWANDA W. 
Rating:
4.0

The manager was great.

John D. 
Rating:
5.0

Customer did not leave a comment.

Teneeka G. 
Rating:
1.0

Customer did not leave a comment.

Tamakie M. 
Rating:
5.0

Great, friendly service. Mr. Randy was very helpful!

RODOLPH G. 
Rating:
4.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Carey H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Tymesheya B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN R. 
Rating:
4.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
5.0

Customer did not leave a comment.

Jayce R. 
Rating:
5.0

A1 Service Top Notch Truck Helpful Equipment Very Satisfied

James J. 
Rating:
4.0

Customer did not leave a comment.

HENRY R. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
4.0

I was asked to pull ubox trailer to my destination for extra day rental for compensation. Got uhaul and trailer to turn in I had to go to 3 different uhaul locations to drop off because first 2 locations wouldn't accept truck and trailer together. Spent 3 hours hunting a location that would accept both.it not only cost me 3 hours of my own time but put me over the rental agreement mileage!!!!! I was told not to worry about extra miles. Turned truck in and was still charged for 1.6 miles over!!! After driving 40 miles out of my route to pick up trailer and drop off!!!! It's not about the 2 cents I was charged. It was being straight lies to... I have text to prove.. sure they wanted to know if and when I was getting trailer after I sent pictures of trailer at drop off location not a returned message but more charges on my bank account... What a total screw job!!! No clue where to drop trailer cause only real dealership accept truck and trailer...

Matthew S. 
Rating:
1.0

The customer service is horrible. He has me to go and buy a prepaid debit card and put $100. When I got back and he then totaled everything and I had to go back to the store to add more money. Then got back to complete transaction and his machine would not take my card. Then he tells me he takes cash, I asked why he didn't state that from the beginning, he said he didn't know. Basically he wasted 2 hours of my time.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
3.0

Customer did not leave a comment.

MACAYLL J. 
Rating:
3.0

I'm kind of aggravated that they did not tell us to fill the truck up or we would be charged a service fee. We brought the truck back early at their request so they could fulfill another rental and I ended up paying almost $200! Ridiculous! So I'm paying for mileage and gas and a gas service fee. Ripoff for sure.

Zack C. 
Rating:
5.0

Customer did not leave a comment.

ROY D. 
Rating:
5.0

Customer did not leave a comment.

Jared R. 
Rating:
5.0

Customer did not leave a comment.

ANNIE S. 
Rating:
2.0

Unprofessional. When I told the gentleman that I was there to return the trailer he sat behind his desk and told me to “go drop it by the others.” No customer service or appreciation at all. Will not use this location.

Tracey H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN L. 
Rating:
5.0

My experience was perfect. The employee was very helpful and patient with me throughout the entire process. I will bypass the city that I live in any day and use this location from now on. An experience like this definitely takes away from the stress of moving. Thanks again!!

CURTIS T. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Make sure the free month of storage is actually booked and locked in prior to having the customer ride all over a big city and not get reimbursed for wasted gas.

RYAN E. 
Rating:
3.0

Customer did not leave a comment.

Keon T. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
3.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

These guys were a big help to me! Randy and Keith were professional and patient with me while I Went through the process!

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

JOHATHAN D. 
Rating:
5.0

Customer did not leave a comment.

NAKILYA S. 
Rating:
5.0

Continue the excellent service you are currently providing.

BENJAMIN C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
3.0

The guy running the office was very helpful

ANDREW D. 
Rating:
3.0

It was a challenge for me, getting my belongings into the space. My overall experience was enjoyable.

contessa t.  |  Reservation 
Rating:
5.0

Never moved in but did see location and it was well kept would recommend

Loniene B.  |  Reservation 
Rating:
5.0

Extremely accommodating and very personable gentleman assisted me.

Jennifer S.  |  Reservation 
Rating:
5.0

AAA is the best in the Albany area is as close to perfect as you will find. I have used at least 3 other storage units in the last 30 years. Manager Randy is the best for units and renting a U-haul

LEE B.  |  Overall Experience 
Rating:
4.0

Excellence

narqueria p.  |  Reservation 
Rating:
5.0

The man was very nice. Mom and I lost our house to foreclosure. We were going to move our stuff there but, I am retiring and moving back to north GA.

JOHN E.  |  Overall Experience 
Rating:
3.0

Worked out well, our truck drop off was the same place.

ERIN C.  |  First Impressions 
No reviews have been submitted for this location.

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