Customer Reviews for AAMCO
(U-Haul Neighborhood Dealer)

354 reviews

1286 W San Marcos Bl Ste 100   San Marcos, CA 92078

(760) 621-8120

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(760) 621-8120

1286 W San Marcos Bl Ste 100
San Marcos, CA 92078

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Grant H. 
Rating:
3.0

Better check list of equipment to ensure that the equipment ready to rent. The vehicles on the lot had been damaged and I had to wait on a truck that would work

Charles S. 
Rating:
5.0

The location was great, but the online check in was unavailable. It always showed as a future reservation. Fortunately there was staff available to help me access my vehicle.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Paola C. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

The truck was kind of a rent-a-wreck - body damage all over and less than11,000 miles. Interior was clean and well maintained.

Alan B. 
Rating:
5.0

The folks at the AAMCO location provided wonderful, friendly service! Really appreciate them for delivering such a remarkably pleasant experience.

Allan C. 
Rating:
5.0

the guys were very helpful; I would definitely use this location again.

Alex T. 
Rating:
5.0

Very nice workers here. Both men were friendly and helpful.

Uriah A. 
Rating:
5.0

Staff friendly, professional & very helpful.

Peter K. 
Rating:
5.0

Highly recommended

Joseph Mark D. 
Rating:
1.0

Charged for extra day when we returned the equipment TWO DAYS EARLY- makes no sense and we will dispute this charge as we have photos of the return on Tuesday

Phil E. 
Rating:
5.0

Employee was fantastic and very helpful..great guy.

Michael W. 
Rating:
5.0

Was supposed to pick it up in Escondido. Would of been easier for me. Ordered from there saw them there but got a call to go to San Marcos. Don't now why

Doug D. 
Rating:
4.0

Bryan at the front counter was great and very helpful, however there was sticky, dried coffee on the dashboard and passenger ceiling that we didn't notice until we were on the road. That would have been nice to have had wiped out prior torenting, though it would have been easy to miss as well.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Jared D. 
Rating:
5.0

Nothing it was all good.

Ray J. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Trucks need electric windows and cruise control. The drivers window in my 20' truck was poorly located and very hard to close. If you desire us to tow at 55MPH, install cruise control.

William T. 
Rating:
4.0

Staff was friendly and nice, helpful. The truck I rented had not been cleaned recently and was somewhat dirty but clearly had been used as a truck and it's intended purpose. The truck was not covered in filth like rappers, food or spilled the drinks and it seemed they were understaffed which most likely led to the equipment not being washed. Overall great experience.

JEREMY J. 
Rating:
3.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Stephenie C. 
Rating:
5.0

Ensure that if the client request any of the additional items (such as blankets, dollies, etc) that they are available, as the client is counting on it

German S. 
Rating:
5.0

Make the app checkin/checkout process faster

Russell M. 
Rating:
5.0

I had a fantastic experience and I appreciate all the help from the U-haul representative at the San Marcos location.

Chris B. 
Rating:
5.0

I was charged a refueling fee when I left the gas actually a little more than I got the truck at.

Shawn K. 
Rating:
4.0

Great counter serviceman, though computer was balky

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Lynne B. 
Rating:
5.0

Customer did not leave a comment.

Sangyay W. 
Rating:
5.0

Very friendly and helpful service

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Brian was very polite and efficient.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Clarke C. 
Rating:
4.0

Service was excellent, kind, friendly and helpful!

STEVEN K. 
Rating:
5.0

excellent service

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
2.0

Customer did not leave a comment.

FRANCO M. 
Rating:
3.0

Customer did not leave a comment.

Terence H. 
Rating:
3.0

WiFi was horrible couldn't do the mobile pick up at this location even inside building was awful signal strength. Also back of truck smelled of weed so badly I had to wear a mask to load. Then had to air truck out & deodorize it which it still had an odor when I dropped it off but was much better.

SPRING K. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

I had the BEST experience- we used Penske 6 months ago and I would rate the human experience as superior, the truck superior also- I will use U-haul again- no question

ELIZABETH WELLES M. 
Rating:
5.0

Customer did not leave a comment.

NORBERTO I. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN E. 
Rating:
2.0

The clerk didn't want to look over the truck when i returned it and said he would just send me a email receipt later.I had to call a couple days later and he said he forgot to check it in and would do so.I did finally get a email but he got the wrong date that the truck was returned.

MARTIN P. 
Rating:
5.0

Nothing, I had a pleasant experience.

FRED B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
1.0

Was charged $20 for after hours return even though we returned it at 8 am and spent 7 hrs waiting to talk to a representative to let them know the location services for online return did not work on 4 phones. We even followed the help button directions to turn on location but didn't work. I don't want to call and wait for 7 more hours to fight to get my $20 back. Customer service couldn't help me a d said I would b charged than I can ask for a refund. Horrible service

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ELLERY T. 
Rating:
3.0

Customer did not leave a comment.

Jose luis R. 
Rating:
3.0

Fill the tank ! Why do I start with 1/4 tank?

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL A. 
Rating:
2.0

The ramp was very difficult to fully extend and retract. Appears it isn't actively maintained. Also, including a dolly, WHEN I SPECIFICALLY DIDN'T REQUEST ONE, was a major pain. It obstructed loading, and took away a significant amount of useful space.

Joe M. 
Rating:
3.0

Customer did not leave a comment.

Chin-Ju C. 
Rating:
5.0

Nothing to say but Thank you in that you made our move so much easier than it would have been with other rental companies, I know from much experience. Would be happy to provide a Customer note on your website should you wish, Sincerely, Tom Farrar

Thomas F. 
Rating:
5.0

The gentlemen who helped me was knowledgeable and courteous. Made the process very easy.

John P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
5.0

Really nice manager that was helpful

APRIL F. 
Rating:
5.0

Customer did not leave a comment.

CALEB W. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

All the guys here were professional and polite thank you very much

David F. 
Rating:
4.0

Customer did not leave a comment.

DWANE I. 
Rating:
4.0

Customer did not leave a comment.

JIMIT M. 
Rating:
5.0

Very nice people working and helpful

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

JULIE H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
1.0

So bad!!!!! He told me it was 1/2 full and if not to take a pic of where it was at I did and when I returned he said I was to take a pic and bring it back to him?? Never said that And then charges me for gas even tho I put in $20 so bad And he couldn't get the cc to work so I gave him 100cash and said I'll pay with cc later And he hit cash so it was 100 plus For 5 h outrageous usually 50 for the day and I put 20 in for gas so 120 I will write a bad Yelp and never go back

SUSAN M. 
Rating:
3.0

the truck had no gas in it...LOW FUEL light was on immediately after a few miles. Attendant told me to back the truck in or he was going to charge me $20 back in fee. If this was humor, I didn't appreciate it.

JAMES S. 
Rating:
4.0

The owners were remarkable in their service. George and Bryan were great and helped us when corporate tried to NOT rent us the reserved truck. They got on the phone and went to the mat for us. The corporate goon who was trying to NOT rent us the truck was the worst at customer service I have ever witnessed, I would rent a truck from this location but beware if you are driving out of state.

DANIEL H. 
Rating:
5.0

Great service, Caring Staff, friendly.

LAURA C. 
Rating:
5.0

The location was great. Brian and the staff were great. The truck was clean, however the gas had been syphoned, and I was left with almost a completely empty tank. I put $30 in just to get me to my destination, and it went back to empty within fifteen minutes of driving, leaving me to believe that the gas line may have been cut. It was annoying having to spend nearly $75 in gas just to drive 45 miles. Otherwise, would go there again happily.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA L. 
Rating:
5.0

Customer did not leave a comment.

Wayne Robert D. 
Rating:
5.0

Staff's very helpful and professional

Fawzi A. 
Rating:
5.0

Thieves siphoned gas out of truck after I returned it full. There was an issue as to weather I filled up before returning the truck. I took picture of mileage and gas gauge trying to checkout on your website, which did not work for me…. It should be easier to use and I was using maps all day and worked fine, but your website could not locate me. What's up with that?? Maybe security at night might be in order to prevent damage and losses to your trucks.

KELLY C. 
Rating:
5.0

Service techs were amazing! They were great. Windshield wipers were broken (found out the hard way driving in the rain.)

SHELLY D. 
Rating:
1.0

Worst service ever my pick up time was at 9 AM didn't get out of there till most 10:30 AM Owner arguing on the phone with U-Haul office about a gentleman picking up their only van unprofessional Believe the man was the owner and didn't know how to operate the computer system, They need beter customer service

SAMUEL M. 
Rating:
5.0

Those gentlemen were great; super cool and helpful. Highly recommended.

IAN B. 
Rating:
5.0

The man who helped me drop off the trailer was very helpful and professional

GEORGE S. 
Rating:
3.0

Will definitely not recommend this location to anyone. One of the employees (older man) was very unprofessional making derogatory comments because I committed the capital offense of walking in without an mask. These comments, which included: “you're lucky he's helping you because I would not have helped you”, directly in front of another customer.

Ricardo F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Older gentleman was courteous but slow. Luckily I wasn't in a huge hurry. I rented the trailer for about 45 min because the furniture store turned me away due to short staff to load my couch. I returned the trailer and asked if they could transfer my reservation to the following day, but was told no. Frustrating experience, having to pay for a trailer I didn't use. Not Uhaul's fault but would be nice to get a break.

NANCY H. 
Rating:
4.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

The gentleman running the counter handled an extremely rude customer who was refusing to wear a mask with firmness and dignity while being abused verbally. It was an impressive show of professionalism.

Jonathon S. 
Rating:
4.0

Customer did not leave a comment.

BROOKS L. 
Rating:
3.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

There was no Dolly available

Erin S. 
Rating:
5.0

Customer did not leave a comment.

RACHELLE S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
3.0

I was not able to pick up from the more convenient location closer to my home, despite reserving over a month in advance.

ANNE M. 
Rating:
4.0

Taillights we're not working, this was after employee conducted a “inspection”

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
3.0

Aamco transmission place more suited to transmissions

Ralph F. 
Rating:
1.0

The service person was rude

Stacey O. 
Rating:
5.0

Nothing! Perfect, friendly service!

Kelly F. 
Rating:
5.0

Welcoming and helpful owners/staff…great!

Robert B. 
Rating:
3.0

Person helping me was very thoughtful. During our conversation an older gentleman came out and told his he needed to call in an order and stop what he was doing. Then he said he needed to tend to someone else which surprised me because I was sitting in the lobby by myself for several minutes. It appeared to me the individual tending me was being harassed by this older man. The individual that took care of me was a good worker with great PR skills. The lower rating was because I felt this gentleman should never have berated this poor worker in the public

Janice S. 
No reviews have been submitted for this location.

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