Customer Reviews for East End Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The latch and ramp were problematic.

Rating:

5.0

Owner was very helpful to get me going as quickly as possible and to make the return as easy as possible.

Rating:

5.0

Excellent

Rating:

5.0

Lest keep the gas tank least 1/2 way

Rating:

1.0

Customer service rep dealt with after drop off was rude, unprofessional, spoke to my girlfriend with utmost disrespect over the phone. U-Haul is a great company but not when representatives running stores are disrespectful to their customers. Would NOT recommend this location.

Rating:

5.0

After hours drop off. Everything was fine.

Rating:

5.0

Great guy.

Rating:

5.0

The guy at pick up was ver nice and friendly

Rating:

3.0

Did not want Safe Tow or Safe Move, did not check it on reservation. Was not asked when in office, but was charged for it. Clerk was short and in a hurry, telling us he was going to be busy all day with all the rentals. Truck made a God awful metal on metal sound between about 40 and 60-65 mph. Would not recommend this location.

Rating:

1.0

Fix your equipment it doesn’t need to be new just operational

Rating:

1.0

Older guy was rude. Ignored my call after I had just called trying to ask some questions. Right after I Used a different phone to call and he picked up right away. Just unprofessional.

Rating:

5.0

Everything was great. Nancy did the job!

Rating:

3.0

Vehicle shook badly while driving on any slightly uneven roads. On perfectly smooth roads it was fine.

Rating:

5.0

The gentleman that helped me check in was awesome. Friendly and quick!

Rating:

3.0

Check engine light illuminated on all trucks rented. Was charged for unnoticeable pieces of dirt tracked into truck on a winter Midwestern day. Location had a strong smell of weed ( not against it, but was overpowering). Appreciated efficiency of paperless interaction.

Rating:

3.0

The guy from East End Storage called me and had the double charge removed. Thank You!

Rating:

1.0

The person at the desk was rude then when I returned the truck 3 hours later from a short move; he wasn't there so I put the keys in the box. The next day, there's a cleaning fee on my credit card. There was nothing to clean! I've called and left messages but have not heard from him

Rating:

3.0

Timing. If u haul promises a time they should honor it. My pick up time was noon, but no one was at the location until after 12:15. That was my only issue. Everything else was good. Thank you. Kim

Rating:

5.0

Dave was FANTASTIC! Friendly, professional, courteous, and comprehensive in his demeanor and delivery. The passenger door did not close completely and so was a bit unnerving during 150 miles of Interstate driving. Also, the windshield wipers needed to be replaced - but otherwise all was good.

Rating:

5.0

Very professional. Fast. Easy

Rating:

5.0

Dave was great to work with. The Pickup truck was very nice.

Rating:

5.0

The overall experience is good

Rating:

4.0

No suggestions. Drop off was great. Nice people very efficient and orderly. Would use if we ever move again.

Rating:

3.0

Very tight parking lot and not a lot of direction on how to navigate the parking lot to drop off the trailer upon return.

Rating:

5.0

Great experience, and easy to work with. Highly recommend.

Rating:

4.0

Don’t change a thing. Your employee was very helpful and equipment was great.

Rating:

2.0

The on line pick up took over an hour and 1/2. There was a guy trying to return at the same time and he was frustrated also. The on line chat was useless. After a very long hold the lady we talked to was great. It just set us way back on our plans for the day. It seemed like many people weee working from home yet this was the most expensive uhaul rental we’ve ever had.

Rating:

1.0

They don't explain all the charges they put on you, you take the truck with the required gasoline and on top of that they charge you, they are thieves and the man is rude and he even yelled at me because he didn't explain the charges that doubled in my bank…..terrible

Rating:

5.0

This was the first time I've ever rented a moving truck. I rented a pickup truck on Wed oct 25th and a moving truck on Oct 27th. The gentleman who helped me both times was very helpful. We tried to rent a truck on the 27th at a different location closer to my home and that location wasn't open because the employee was late to work, didn't have the dolly I reserved and he couldn't find the keys to a truck. I ended up going back to East End Storage on the 27th frazzled because I needed a moving truck that morning. Even with no reservation, the employee (I can't remember his name) made it happen and had the appliance dolly I needed. I will definitely return to this location when I permanently move in December. Thanks!

Rating:

2.0

The fuel gage was at 3/4 of a tank when I received the truck. I returned it with over 3/4 of a tank and yet was charged for 4 gallons of fuel.

Rating:

1.0

Stop screwing your customers

Rating:

5.0

Great experience. East pickup and drop off.

Rating:

5.0

Very friendly U Haul employee

Rating:

4.0

Vehicle seat was covered in dog hair.

Rating:

4.0

I really had no issues other than I didn't know no one would be there when I returned the van. I used the mobile return.

Rating:

5.0

Great service

Rating:

1.0

The app check-in process was more complicated and time-consuming that it needed to be. It would have been nice if those items could have been completed prior to picking up the truck. Additionally, the items we requested to be in the truck were not there. We were able to find a dolly but never able to use the pads. We were still charged for them. I tried calling East End Storage in Louisville, KY two days in a row. The number always goes to a voicemail. I left a voicemail and never received a call back. I finally had to contact the corporate number where they resolved the issue. Though I'm appreciative of the Uhaul, I would have preferred a better service experience.

Rating:

3.0

Was charged for safe tow fee and ‘safe driving’ service fee when I didn’t elect either coverages.

Rating:

1.0

The guy at the desk was extremely rude! Both at the time of pickup and drop off. I was quoted a different price over the phone during the reservation, I was told $29.99 was put in the notes sections because I was having to go to different location to pick it up. The guy on Lyndon Ln said he would not change the price, quite rudely and by raising his voice. On returning the truck, I asked for the beginning mileage and he said it was in my contract sent through email. It was not in there and he even looked for it. He got mad and raised his voice said there was something wrong with my phone. He called the customer service they told him he could look it up on his end but he would not. I never received the resent emails either. He wouldn't give me any paper nor tell me what the mileage was. He never emailed me final receipt, I had to call the 1-800 number for that. Only to find out he charged me an extra $25 for a cleaning fee, the picture showed him sweeping out a piece of cardboard. I didn't even move boxes, I moved wood paneling!! Left a poor Google review and I will never rent from UHAUL again! He should be a photographer rather than in customer service. I saw another female left a poor review due to his being rude.

Rating:

5.0

Great location! Thanks.

Rating:

4.0

Truck seemed to be in good shape but had a check engine light and tire light on when I picked it up.

Rating:

5.0

I returned the truck with a full tank but was charged a fuel charge that I do not understand.

Rating:

5.0

Great service, rep was very friendly and helped when we needed any

Rating:

4.0

Make sure the mileage on the truck is recorded correctly PRIOR to rental - I was charged an additional $22 for mileage that was not correct

Rating:

5.0

This is the 2nd time I have rented a truck from this location. 100% happy with both experiences.

Rating:

2.0

Didn’t have the equipment I reserved. Truck had a check engine light on. Told me he’d call me back in 45 minutes, and I had to call him 70 minutes later. Not a problem with this location specifically, but it shouldn’t take 4 hours to get a flat tire fixed

Rating:

5.0

Great experience. Highly recommend this location and provider.

Rating:

5.0

great service!!!

Rating:

5.0

Inform the renter of the “checkout” process better. That is to say let it be know that the online checkout is the preferred way right up front.

Rating:

5.0

Thank you

Rating:

5.0

Excellent service! I called Dave at the last minute and everything was accommodated on the spot. I could not ask for more professional and friendly service. Thank you so much Dave and U-Haul!

Rating:

4.0

Next time if a place expresses that they are closed you should alert those who attempt to reserve at a time that said company won’t be available to pick up a rental.

Rating:

5.0

The gentleman running this location was super nice. I would highly recommend this location.

Rating:

2.0

I signed up to do mobile pickup. It wouldn’t let me do the mobile pickup. I was required to go into a fake weed shop, that sells delta-8 weed products and pipes. It was incredibly dirty. The person would not let me pay through the app. And made me give him my card and ID. I rented a truck a month ago and was able to do this all through the app. Also the truck had a check engine light on and the steering wheel was shaking the entire time. Everything luckily went smoothly but felt very unprofessional compared to my previous experiences with U-haul. I will drive pretty far out of the way to avoid this location in the future.

Rating:

5.0

Truck was ready. Back door open for viewing and cab was cleaned.

Rating:

5.0

Great experience and would recommend!!! Appreciate the flexibility on the return!!!

Rating:

5.0

I had to do a move on the same apartment property on which I liive. The location and service of the CBD Oil UHaul made this move that much move conveient. A+.

Rating:

3.0

Truck ran like crap. Transmission was slipping.

Rating:

4.0

This will be the last time I ever use U-Haul. The reservation was originally at Bluegrass Oarkway U Store It. It was 24/7 truck share. The web site ran me in circles and never allowed me to start the pick up process. There was another customer there with the same issue. I called customer service and had the reservation pushed to a different location. The web site did not work a second time when I returned the truck. A rental company that can't provide the customers with the ability to pick up or drop off equipment is not a company with which I will do further business. There are too many other options out there to have to deal with this level of service.

Rating:

5.0

David was very helpful ! Great experience !