Great service. Trailer was like new and best of all, trailed perfectly.
Harry W
Customer Reviews for Fleet Plus LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time at this location, received great treatment, even after I was late for my reservation. Thanks.
Jorge DService representative was great
Gerard GSeemed like i didn't get the code to open the key box on pick up and had to call support for help. Otherwise, nice experience
Frank CStart to finish - fantastic! Justin was great! Everything went smooth and was as expected. We would recommend them to anyone. Thanks!
Craig ZFast, friendly service, thank you!
Pete SThe staff were helpful to recommend options and help get us set up and physically hook up to a trailer. Contacted them the Wednesday before Thanksgiving and picked up on Friday morning. Our last minute decision made easy with their help.
Russell CI think one thing you could do is make sure the windshield - especially the inside is cleaned after every use. The exterior should be coated with RainX to help during inclement weather.
Thomas MGreat service/equipment as always!
LARRY MVery quick service in and out
Ted CGreat customer service!
Alexander CBobby was super nice and made the process smooth.
April WThis location was easy to work and super-friendly. I would recommend to anyone needing a U-Haul in that area and will use them again in the future; when needed.
Ed BUhaul truck was blocked in, no dolly, no furniture blankets. Reception was not well, because 24/7 app malfunctioned repeatedly. Person working the shop when I returned the truck was nice and I did receive refund for the forgotten dolly and blankets.
Anthony LVery helpful and friendly gentleman working this location. I'm sorry I didn't get his name.
Ariel DThe staff here are excellent. I had no issues with any parts of the transaction.
Andre HEasy, clean, fast rental .....Thank you!
Stephan RThe pick up location was great but dealing with the UHaul company reservation system was horrible. I took a great deal of time downloading the app, making the reservation, uploading drivers licenses etc. but each time the reservation was completed, I was told I had to pick up the trailer in a different location. Fleet Plus had 5 of the exact trailers we needed (we visited to see) but when I called UHaul, she told me I had to drive 30 minutes (each way) to Telford, PA. She could not give me a reason why. We ended up cancelling the reservation and just walking in to Fleet Plus and signed up there. Upon returning the trailer, we found out UHaul had called there and told them not to rent to us and that they should direct us to pick it up in the Telford location. Really unbelievable.
MAGGIE KJustin, proprietor, was fantastic. Great service, great person. Super helpful. Would recommend this location because of this guy that ran the place.
Geoffrey HDid the mobile pickup and it went smoothly. Couldn’t get the scan feature to work for the back of the drivers license. Said it needed access to the camera even though I just used it to take the picture of the front of the card. Otherwise it worked well
John KAir conditioner was not working and outside it was feeling like 110. Additionally, I was charged $25 cleaning fee and I had in fact, cleaned it with blower before returning.
Rajan BClean truck . Easy mobile pickup
Denise Kwe did not drop off at this location. rated average because this form would not allow me to submit without picking a rating.
Lynne FAll good. The staff was extremely helpful with my afterhours drop off and even set up an area with cones to give me a drop spot. And, they got back to me, on a holiday, even though they were not technically open. Very helpful and kind of them!
george hGreat location, excellent and friendly service.
GREGORY ENo improvements needed. This location was excellent
Christopher SJustin was great. I would recommend this location to everyone in the collegeville area. He was professional, patient and helpful. I will definitely be back.
LISA GDrop off was outstanding and very helpful.
Marcus CAs moving day was rain all day we decided to rent a trailer and this location had the right size. They were thorough with helping hook it up and making sure everything went well. Great price too.
JULIA BBe aware of 'hidden charges'. The 19.95/day and mileage is misleading as there are cleaning fees and taxes that make the rental uneconomical compared to renting a pick up from loew's or home depot. And they didn't even have the truck I reserved. I wanted a cargo van and they gave me a huge 10 foot truck that was a disaster on gas mileage.
Peter HJustin was excellent. Very helpful.
Anthony BThere was a problem with my registration regarding truck size and additional equipment that I didn't request. Thankfully, the person working at Fleet Plus took care of it for me.
Roosevelt STruck was parked mostly on dirt and it rained that morning so it was very muddy walking around it. The process was very cumbersome and as a first time mobile user, I really had no idea what to do. The store manager said, "if you have any problems, cal U-Haul." That was after I waited for 5-10 minutes for him to wait on me. And after looking it up said it was a mobile use and I needed to do it on my phone. The phone process was excruciating. I took me almost an hour in total to complete everything (30 check in, 30 check out). I thought I filled in the information on my initial application online - and that also took a bunch of time. For a two hour usage and 29 miles (2 to get gas) and $5 gas, the $19.95/day rate cost me $80.
Rick WAwesome customer service
Bobby HCharged me for a gallon of gas even though I filled it beyond the point I received it.
RICHARD GAfter hours drop-off
Lee SI had to go about 10 miles out of my way to pick up the trailer because it wasn't available where I wanted to pick it up. The kid at the location did nothing because he knew nothing. He didn't even give me a hand to move the trailer forward a couple of feet.
byron nVery friendly, well organized. I would us him again.
Philip D