Customer Reviews for A&I auto
(U-Haul Neighborhood Dealer)

145 reviews

5999 De Zavala Rd Ste 101   San Antonio, TX 78249

(210) 706-2950

Office Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(210) 706-2950

5999 De Zavala Rd Ste 101
San Antonio, TX 78249

Services at this Location:

Office Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Youssef E. 
Rating:
5.0

I did select the safe drive insurance. I have been charged extra 15 dollars pls help

Kannan T. 
Rating:
5.0

Customer did not leave a comment.

Irving P. 
Rating:
5.0

Maybe better signs showing this is an authorized U-Haul site.

David L. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

Marvin W. 
Rating:
5.0

Keep doing the same job.

Inocente M. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN R. 
Rating:
5.0

Customer did not leave a comment.

Sherri M. 
Rating:
5.0

Very helpful staff- appreciate the service

ANNA A. 
Rating:
4.0

Great customer service

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia V. 
Rating:
5.0

Thank you for all your support

Cesar G. 
Rating:
5.0

Customer did not leave a comment.

JAVIER S. 
Rating:
3.0

Be Abel to help me with billing issues!! And not just tell me to call uhaul!!

MERCEDES D. 
Rating:
5.0

Customer did not leave a comment.

Elden S. 
Rating:
5.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Customer did not leave a comment.

Yasiram S. 
Rating:
3.0

Interior cab of the truck was very dirty Truck had damage on every side of vehicle

Scott K. 
Rating:
5.0

Marc was AWESOME!!!!!

John V. 
Rating:
5.0

Very nice people!

theresa J. 
Rating:
5.0

Customer did not leave a comment.

Pedro T. 
Rating:
5.0

The front light was not working.

Raul E. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey F. 
Rating:
5.0

Gentleman was very nice and friendly

gabriel S. 
Rating:
1.0

They charged me for damage to a dolly that I never used. The worker lied and told their coworker that I said there was damage when that never actually happened.

Christina G. 
Rating:
4.0

Customer did not leave a comment.

Samuel N. 
Rating:
5.0

Customer did not leave a comment.

Clinton J. 
Rating:
3.0

Truck was requested with a dolly. No dolly was in truck. Truck ran fine overall, boat is a fun ride.

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

Service at A1 tire was great , fast and easy . Uhaul truck was great and our move was made easy using this 15 ft truck !

WILLIAM F. 
Rating:
5.0

You'll need to make better inspections of your equipment..The truck I rented had the left front light out and left rear bulb blown. Did know till night came. But the truck it self operated perfectly. Thanks very much. Sincerely, Mr. Thompson

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Yolanda C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Cesar G. 
Rating:
5.0

Associate Josh Hanhart was very helpful, professional, and most importantly, friendly. This was not my first visit to this location and Josh is consistently a pleasure to do business with.

Ashley F. 
Rating:
4.0

Customer did not leave a comment.

Yolanda C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Monica G. 
Rating:
4.0

I was charged for gas even though I filled it back up.

KARIN Z. 
Rating:
1.0

I was over charged 12 days and 150 miles. I rented the uhaul for 24 hours and was charged $784. I referred to the 1800 number for assistance and wasn't helped very much, the information that was given to me from the costumer service worked I pretty figured out myself . It's unprofessional of the company and the 3rd party providers of the uhaul to do this to the paying customer. I am very I pleased and will no longer be giving my service to uhaul. I will be contacting the 3rd party in the AM when it's open. The place that I used was in San Antonio texas off de Zavala AI tire shop.

Zachary M. 
Rating:
5.0

Bueno

IRWEN F. 
Rating:
5.0

Back of truck was dirty n a mattress was left behind from last customer.

Amelia T. 
Rating:
5.0

Customer did not leave a comment.

Hediberto L. 
Rating:
5.0

The staff at this location was excellent. They were super helpful and friendly. They seemed to be people who really enjoy their jobs.

John D. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey F. 
Rating:
5.0

Associates were very helpful and courteous

Roberto G. 
Rating:
4.0

10' well maintained outside, inside had a bit of ass odor and drove with window slightly open; also this time paid around $50 when van was around $30, I did drive around 10 more miles; thanks.

Kenneth W. 
Rating:
5.0

Service was quick & easy process to pickup & return. Mark was especially helpful. Everyone was friendly and informative. Equipment was ready as reserved, and they had some other dollies available as well. Excellent experience. Will definitely use their location again.

CHARLES H. 
Rating:
5.0

The staff was extremely helpful in assisting with the rental of a 5'x9' trailer. Even drop off was a breeze. Thanks for all your help!!

Michael S. 
Rating:
5.0

The customer service representative was very helpful and friendly!

Carlos U. 
Rating:
5.0

It was all a great experience thank you

PAULA K. 
Rating:
5.0

Customer did not leave a comment.

Boubacar T. 
Rating:
5.0

Excellent customer service! I will highly recommend to all!

Sally G. 
Rating:
5.0

Customer did not leave a comment.

Frederick F. 
Rating:
5.0

Customer did not leave a comment.

Otoniel L. 
Rating:
3.0

I was overcharged for fuel that I did not use even after taking steps to ensure that did not happen, I was disappointed at how my return was handled.. i do not understand how I was charged almost 20 dollars for 6 miles of usage and when I put almost 2gallons in the tank before returning... disappointed with the dishonesty, will be using a different truck rental company going forward

JACOB I. 
Rating:
5.0

Very friendly and quick

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

I was 5 minutes from picking up my reserved truck when I got routed to a new location because the person before me decided to keep the truck longer. An inconvenience to say the least.

Marco R. 
Rating:
5.0

Customer did not leave a comment.

Julia T. 
Rating:
5.0

Renting and picking up the rental was easy. Got my moving done with the perfect size truck in one trip. Dropped the truck off with ease.

Keith N. 
Rating:
4.0

Customer did not leave a comment.

Rodney H. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Have the vehicle cleaned and ready for the next customer. Have a proper inspection.

Druscilla O. 
Rating:
5.0

Easy process and the gents who helped us was very kind.

ROSARIO R. 
Rating:
5.0

Customer did not leave a comment.

Zion L. 
Rating:
5.0

I returned will more fuel than was required. I should have got a return based on the the extra fuel that you will save when filling it up next time.

MD SADUN H. 
Rating:
5.0

Customer did not leave a comment.

Allan R. 
Rating:
4.0

The customer service was great. Absolutely no issues there. There were several issues with the truck we were given though. It had obviously just returned and was dirty on the outside. Not overly on the inside but not exactly clean either. The shocks on the truck were gone and the suspension made it difficult to drive and control. We noticed one of the tires was low when we first got in the truck and the location refilled it for us. However, we had to stop twice to fill it again and eventually had to call roadside assistance to come change the tire. Also, it's a difficult location to find. The only reason we knew was because of the trucks in the parking lot but we had to figure out exactly where to go from there. I can't say whether or not I'd recommend this location because we weren't given a choice when we rented the truck so I'm not sure someone else would be given one either.

Vernon L. 
Rating:
4.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

The wonderful rating is for the staff at this location. For Uhaul as a whole, I will NEVER rent from your company again. I booked online, received confirmation, received text messages regarding my order but prior to pickup I received a call stating that what I reserved was not available. I was then told that the nearest location was In Fredericksburg, Texas- keep in mind I needed it in San Antonio. Your customer service staff was not accommodating nor did they offer a better solution. Now fast forward to drop off location. I was notified by the location in Abilene that they didn't have a drop box and that I could leave the keys above the visor in the uhaul (mind you keys would have been left over night in an unlocked uhaul). I tried to change my drop off location online- epic fail. I called your customer service, reservations and scheduling departments- epic fail. No one could help me. So I then called my local uhaul in Anson, TX. They were so sweet and advised me to come to their location on Sunday and they would get it all taken care of for me. Guess what—they did. Not UHAUL in a big city. A small town gun range with uhaul services inside. I'm so blessed to live in a small town because without them I would have been screwed. So again, I will hire a third party company and pay extra to prevent ever renting from uhaul again.

Titania M. 
Rating:
4.0

Customer did not leave a comment.

jermey G. 
Rating:
3.0

I got charged more than that I agreed on which should have been 170$ but it got charged for 325$ which is not at all worth it, I'm job less but uhual is making it even harder, please refund the amount my reservation is: 26895497

jayanaga D. 
Rating:
3.0

Do not offer online check-in. The system does not work and is not quicker than going inside the store.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo T. 
Rating:
4.0

Customer did not leave a comment.

Kaytlynn L. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
4.0

Customer did not leave a comment.

Maria I. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

Donna K. 
Rating:
5.0

Loved the customer service

Shyan P. 
Rating:
1.0

Before I dropped off my Uhaul Truck. I made a point to fill it with gas so I would return the truck the same way I got it. I dropped off the truck and I guess I made the mistake in trusting them. Because I got my receipt emailed to me 15 minutes later saying I returned the truck only half full and they were going to charge me $100 as a penalty for not returning the truck with a full tank. Now I'm stuck fighting with them to get my money back. I had a great experience with Uhaul up until that point. Don't trust the people at A and I automotive in San Antonio.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

DARIO B. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
4.0

Customer did not leave a comment.

Summer G. 
Rating:
5.0

NA The customer service at this location was amazing. The gentleman hooked everything up for us and showed us how to properly install all parts.

Jessica P. 
Rating:
5.0

They workers were so kind and helpful! Great experience!

Victor R. 
Rating:
5.0

I used trailer for less than 24 hours but still was charged for 2 days 👎🏻

Casper E. 
Rating:
5.0

Customer did not leave a comment.

Delores R. 
Rating:
2.0

App wouldn't work at all. Didn't have an appliance dolly which was really needed.

Benny W. 
Rating:
5.0

Customer did not leave a comment.

Javier T. 
Rating:
1.0

I ordered a trailer, budgeted for a trailer and the website recommended this location instead of the one I picked due to equipment availability. I arrived and the trailer was not at the location and instead I was gonna he sent 45 minutes south. So I had to transfer to a truck and request a ride to pick up my pickup at location and pay $45 more than I budgeted for my move. I would like to be paid the difference back.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Wonderful customer service. Absolutely nothing to improve upon. Thank you

THADDEUS B. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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