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Randy P. | Overall Experience
Customer Reviews for A&P Storage Vault
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We was totally satisfied with A&P Storage Vault! Jerry and his staff are the best! They go above and beyond to be helpful. The facility was clean and well maintained. We highly recommend A&P Storage Vault.
Nancy P. | Overall ExperienceI have milk plates at all in the year or more that I was with you you were nothing but up and beyond and that's more than I can say for a lot of places that I've had in the past I hope that your business does nothing but good and I hope that good things come your way and yes I would refer people I have told them about you and how nice you are and the way you treat people may God bless you and thank you for all that you did for me
Ruthann C. | Overall ExperienceJerry was great!
Dustin B. | Overall ExperienceWe had a very pleasant experience when we used A&P Storage.
Carrie S. | Overall ExperienceGreat storage facility and great owner/staff... highly recommend and will use again myself.
Meredith T. | Overall ExperienceOwners were super nice and helpful. Would most definitely use again .
Andrew P. | Overall ExperienceVery capable, friendly and helpful folks at this location!
Barry T.Location is in a bad area not well advertised
DEREK D.They was the nicest people to deal with I will definitely recommend using them
Merris P.excellent overall experience
CALVIN C.during covid and the holidays, he went over board to help us recommend him in the future.
bridget B.Very helpful and accomadating. Customer service is above and beyond.
ROBERT C.Great people & service. Thank you
JAMES R.Jerry was super helpful and friendly. He explained everything in detail and made sure my questions were answered. I would rent from him again! Thank you.
Jonathan B.More details on how to pickup using U-Haul app. It was not user friendly and I spent an hour trying to figure it out when the scan code wouldn't work while a severe storm approached. Also drove 45 minutes to a different location bc there were “no trucks†however I watched a truck sit at our local store alll weekend unrented so that was also frustrating. But after those hurdles were complete I had great luck with the truck I got
Jarrod H.Everything was great.
JAMES T.Very nice, very helpful and welcomed my wife and I to the area. I would definitely rent from U-Haul again.
Alan L.I walked in and they were very nice
Gregory M.Clean the U-Haul. Make sure equipment is included and if it's not, inform us ahead of time. At the last minute we found out the dolly we paid for was not there and we struggled with moving our large items due to not having a dolly! It really made for a negative experience. I was hurting (back etc) for several days from excess lifting. If I had the dolly I paid for, I could have avoided that.
Heather S.Jerry was nice to work with and very curtious. Will rent from him again.
Farley G.The agent was knowledgeable, friendly and kind. He explained everything to us in clear and concise language. He explained several available options and helped us navigate all the possibilities. I would definitely recommend him again.! I give him a 5!!
Rosemary S.We rate the customer service at this location great!
Gary W.Excellent customer service!
Kelli W.Nothing to improve....customer service was SUPERIOR!!! Thank you for making our experience a great one!!!
Pierre V.We waited for 1 hr to rent Uhaul. We had already fill out everything online an i upload my Driver License via Uhaul link they send me in my email. When we back to drop it off no one in the office and I stood their for 20 min. Ring the bell that was out side of door. That was lady also waiting for rent Uhaul while we were dropping it off. She left from the place. Their was no any sign on the door saying that we will be back soon or Lunch hours anything like that. I will not go back again this place again. I was very late to my destination to pick up my stuff.
ARVIND P.Manager was willing to accommodate needs of his customers
Micheal S.These guys at Fort Payne location boy they knew there stuff and very friendly my family and I loved these guys they were very helpful
Dana C.