Customer Reviews for Aardvark Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Aardvark Mini Storage

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ryan d. on

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Rick U. on

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Edward K. on

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brian d. on

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The person checking me in was very friendly, and very helpful. He assisted in hooking up the trailer, and made sure I knew what I had to do,

Eva M. on

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Weston L. on

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mickey w. on

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Michael was excellent to deal with. He was very helpful and made the transaction easy.

John M. on

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I was told to drop the U-Haul off in birch run when I made me reservations. I was then told I had to drop in Swartz creek which ended up being a 30 minute drive one way for me. Was not happy about this

Brett A. on

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royce b. on

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Scott A. on

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lois b. on

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Mary B. on

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the return process was easier than I thought it would be. I was pleasantly surprised.

Jason A. on

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Joshua B. on

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I made the reservation for the Dort highway location and Jerry called me to tell me they didn’t have one there, but that the Swartz creek location did and he could transfer my reservation for me. I greatly appreciated him going out of his way to do that for me. Jerry was pleasant and helpful. At the aardvark Swartz creek location the gentleman at the counter couldn’t have been any better. Very helpful and friendly. The trailer I was picking up needed an adapter to fit my trailer plug which they let me borrow. The trailer lights didn’t work and had very poor wiring which the customer service rep was happy to help me get working before I left. Overall great experience with U-Haul, specifically their employees

Zachary D. on

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Pickup time scheduled online was not during their hours of operation. I showed up an hour early for no reason. Not the locations fault at all but setting a pickup to a location should be based off of their hours of operation.

Gerard B. on

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john l. on

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David D. on

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I thought 160.00 was too much for a three day rental.

mark e. on

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Kimberly H. on

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Staff made me feel very comfortable at this business. I was glad I was able to find a secure safe place for my things for a short time. Thank you again. Aardvark will be recommended.

Sandra M. on

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John B. on

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Lady was great

Michael S. on

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Nice place, friendly staff! Easy access via I-69

Renee R. on

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DIANE D. on

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This is clearly the way all businesses should be run...with a good product and great personal friendly service.

RICHARD C. on

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Over all very satisfied with my experience with aardvark mini storage,

Brad L. on

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RODGER I. on

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These people know that the little things can be very helpful. Great experience

chappeus w. on

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EUGENA K. on

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Friends Of P. on

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brianna w. on

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Rakesh P. on

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EUGENA K. on

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NOT A THING

Paul C. on

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Excellent, I just dropped off the trailer, they asked me if everything was okay and I was on my way.

Lyle C. on

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SANDY T. on

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I had a great experience and loved the customer service I received.

Johnny F. on

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I picked up the truck at 430 pm Friday, had it back by 1130 am Saturday. I was charged for 2 days, even though i had the truck for only 19 hours. It was driven right around 40 miles. A day is 24 hours, yet, for 19 hours, i was charged for 2 days? I believe i will be using another equipment rental company in the future due to this not being fully explained when i picked up the equipment. Again, rented for 19 hours, and charged for 48?

Brad L. on

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Mike P. on

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Charles C. on

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No improvements needed!

Shelley T. on

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Great staff! Friendly, efficient and a pleasure to work with. My only suggestion would be to have a better lite parking lot for after hours returns. You really have a wonderful staff and location!

brad l. on

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Gregory S. on

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MICHAEL P K. on

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Everything went perfectthe reservation the lady was very professional I was able to pick up the storage lock.

ALISON P. on

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Ron B. on

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Friends Of P. on

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High points for reliable service and well maintained equipment.

Fred B. on

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Mike S. on

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Joseph H. on

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Excellent service

John H. on

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All is well with this location.

B and W e. on

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brad l. on

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Brian T. on

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I was a bit late getting the unit dropped off. The person called to check on the status. It was about 15 minutes before close. Told us where to drop it if we did not make it there before he closed up. Very helpful.

Don G. on

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Kelly M. on

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Trailer was filthy inside with greasy dirt that got on our stuff. When we returned the trailer, the employee couldn't be bothered to inspect it or even to unhook it and walk it into its parking location - I had to do that myself. Definitely would NOT recommend this location.

David R. on

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One thing I am always confused about whenever I get a Uhaul is why does the pickup facility have to re-enter all the information I already provided when I made the online reservation? Seems like they go through the same questions including drop-off location that I already selected? I even did the online check-in which is supposed to make pickup quicker. I can understand having to give my license and credit card but why have to redo stuff I already did?

Diane M. on

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Always use this location now. have used others but there is no comparison to the service and equipment at Ardvaark!

Thomas E. on

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Excellent service and support.

Bryan C. on

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Rodger I. on

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Carl L. on

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Carl L. on

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Melissa S. on

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Bathroom was gross.

Richard B. on

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Deverre G. on

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Friends Of P. on

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Our non-profit rents a truck or van once a month and Aardvark takes care of our needs very well.

Vic S. on

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Stephanie S. on

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I did not get the exact price I was quoted at the Miller Road location. I only purchased insurance and a dolly but the price even with those inclusions was not what I had expected.

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Rachel A. on

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Douglas V. on

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BRIAN S. on

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Cindy P. on

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ELIZABETH S. on

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Lights in parking lot, dropped truck off after hours in the dark having to take pictures of truck in dark

ELWIN H. on

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Nothing at this time.

John D. on

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KAREN S. on

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Carrie F. on

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Beth F. on

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MICHELLE B. on

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Everyone is always so kind and helpful

Steve C. on

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Melvin N. on

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People were friendly and very helpful. The gentleman that was there when I picked it up helped me hook up, made sure everything worked, and asked if I had any questions.

Marilyn H. on

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Dru M. on

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Mark C. on

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Richard C. on

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We had pre ordered a 26 ft truck for 2/25/18 received a call the Friday before that the truck we ordered was in and would be ready for us Arrived to pick up the truck and was told it was rented to someone else . This service is unacceptable . We were told the computers went down and our order for the larger truck was lost. There's a board on the wall at the storage Ardvark in Swartz creek with rentals with the name of the people and keys of clients coming in, this should be used for back up so when computers go down orders are still up on the board.

Jason G. on

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Tony S. on

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Evonne S. on

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LOUIS B. on

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Louise H. on

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Evonne S. on

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Charles W. on

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The agent was not to helpful with loading the car on the dolly. He said it was a liability issue and that he couldn't help us. My wife and I managed to get the car on, but wasn't sure where the security chains went on the car. He did come out and helped us with that.

Tara C. on

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Some how try to have a better variety of sized trucks.

kathey r. on

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Richard G. on

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Very friendly and helpful!

Deborah A. on

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Annie M. on

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The woman who helped me was helpful,friendly,knowledgeable and VERY professional! She should get a raise in pay as she does her job EXTREMELY WELL!

Renee P. on

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Gene J. on

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I rented a 6 x 12 enclosed trailer. When I came to pick it up, it had a flat tire. Although the rental agent that was there was friendly and polite, I had to leave and come back after the repair. The agent said he would try and take $50.00 off for my trouble. His supervisor said only $20.00. I never received the final bill to see if anything was deducted for my trouble.

Michael R. on

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Courteous and super helpful!

Dorothy W. on

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It is nice to know that there is a U-Haul so close to my house. The worker on duty was very helpful and I appreciate that he unhooked the towing device for me.

Laura k. on

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