Customer Reviews for Aarrow Way Storage LLC
(U-Haul Neighborhood Dealer)

107 reviews

913 N Hayford Rd   Airway Heights, WA 99001

(509) 465-3647

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(509) 465-3647

913 N Hayford Rd
Airway Heights, WA 99001

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The crew was friendly great and helped me get my 53 plymouth towed home. Keep up the good services gentleman

Tony W. 
Rating:
5.0

Customer did not leave a comment.

DALE S. N. 
Rating:
5.0

Customer did not leave a comment.

Bret M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
3.0

The mileage was over by one mile. The drop off location charged $.40 to my credit card. I found this to be a trivial charge and they should have let the $.40 go rather than make the charge.

KAREN V. 
Rating:
5.0

Great customer service!

Tammy G. 
Rating:
1.0

your guy steve was cussing and screaming at me, called me a "fucking liar". You probably shouldnt do business with that guy

Damon S. 
Rating:
5.0

Super great service, over and beyond to make sure i was taken care of. Highly recommend. Thank you

MICHAEL P. 
Rating:
5.0

Very nice staff easy to work with and I always felt secure having my stuff there. I would highly recommend it to any one looking for a storage unit

Michael P.  |  Overall Experience 
Rating:
4.0

Poor online booking process, need to be able to contact local venders by phone. Speaking to a person made the 45 min phone call to the out of state rep a five min booking

RICHARD G. 
Rating:
5.0

Great friendly and professional service

Steven B. 
Rating:
5.0

everything was perfect. attendants were quick and helpful.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Brandon was very nice.. He had very good customer repour. And was very Quick and Efficient in getting us hooked up and on our way.

Jeffrey B. 
Rating:
5.0

cheaper lol

Cecil V. 
Rating:
5.0

Very fast and friendly service.

PATRICK DANIEL K. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY F. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EARL G. 
Rating:
5.0

Fast. Person is nice. Clean. Would do it again! Thank u very much

Ryan W. 
Rating:
1.0

first I was not told to stay until I received a text and email of my contract before leaving the propertysome one put the wrong mileage on contract i dove 35.7 miles and was charged 117,7 we were told there was nothing this person could do about it and nothing we could do about it. I have never been so rudely treated. it was oh well should have checked my contract before i left the property.That doesn't sound like an honest run business to me.truck had empty drink bottles in it and sun flower seeds all over the seat at least we returned it cleaner and with extra gas NEVER USING THIS LOCATION AGAIN

Gabriel G. 
Rating:
5.0

great job thank you

CLAUDIE C. 
Rating:
5.0

Customer did not leave a comment.

KYLE T. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Great customer service

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Heidi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex u.  |  Overall Experience 
Rating:
3.0

No cellphone internet to complete drop off after hours and poor lighting at night

Robin D. 
Rating:
5.0

Fast service, helpful staff,

THERESA ELIZABET S. 
Rating:
4.0

Keep up the good work.

JOSHUA B. 
Rating:
5.0

Friendly and courteous staff. Would highly recommend this location!!

James L. 
Rating:
5.0

Customer did not leave a comment.

DONALD O. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Meaghan J. 
Rating:
5.0

All was good, best service

JOHN H. 
Rating:
5.0

A great experience in all respects! I will be doing business here again.

Mike N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Very easy process. Staff is also very helpful.

WILLIAM B. 
Rating:
5.0

This location was awsome, Steve went the extra mile to make sure we were taken care of. I will use this location from now on .

ANDREW F. 
Rating:
5.0

everything was great! great truck, convenient, quick n easy n price wasn't bad. there was just a little gravel in truck bed i didn't notice until i started to load furniture for my move. just a 10 min delay to sweep it out. young man who rented me the vehicle was courteous and informative. will definitely use em again!

PATRICK JOHN B. 
Rating:
5.0

None everything is excellent

Mercy N. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Very pleasant experience.

Larry B. 
Rating:
5.0

Great people on both ends of my journey

Darrell D. 
Rating:
5.0

Customer service is great.

DAVID JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Alex U. 
Rating:
5.0

Customer did not leave a comment.

Jacob O. 
Rating:
5.0

Easy !

DEVON MICHELE B. 
Rating:
5.0

Customer did not leave a comment.

DONNA DELANE C. 
Rating:
5.0

Great facility. Enjoyed meeting Steve and speaking with his son Brendon. Both were helpful. The trailer was beautiful and perfect.

RONALD N. 
Rating:
5.0

It's good the way it is.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

MARIAN WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

TODD ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

MARIAN WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Odjakni J. 
Rating:
5.0

Very quick drop off!

Justin G. 
Rating:
3.0

This is the 2nd time I have attempted to use the U-Haul app but it has failed to complete the transaction. Both times I have had to go through the counter for service. This last time it would not complete the transaction due to it not being able to find my location.

BRETT L. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE E. 
Rating:
5.0

Exemplary customer service! Highly recommend this location!

CHRISTOPHER C. 
Rating:
1.0

We were charged an additional $829 for overage miles. According to Uhaul, it was recorded that we traveled 2500 miles in 3 days, when in actuality we only traveled 489 total the whole time we had the truck. We are VERY upset with Uhaul, and will never use them again.

Doug B. 
Rating:
5.0

Excellent customer service ??

Raylene L. 
Rating:
5.0

They were very accommodating, helpful, and made sure everything was good to go. We rented a storage unit from them, and they made sure it was clean and gave us a free lock with the great price of the storage.

Jacob B. 
Rating:
3.0

Customer did not leave a comment.

MELISSA B. 
Rating:
2.0

This was not my preferred location, and 7 miles' bike ride from my home. My preferred location was 1 block away. The manager at this location expressed little sympathy. Spokane office COULD HAVE taken the truck a few more miles down the road. I spent twice what Penske offered me, hoping for the convenience of my preferred location. It was a disapppintment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Not much great service. Steve is awesome.

Stephen B. 
Rating:
5.0

Absolutely nothing. This was the best interaction with U-Haul that I have ever had. This office manager knows what customer service is all about. Customer service sells and is at the heart of return business.

JIMMY K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
4.0

Customer did not leave a comment.

JAMES LEE G. 
Rating:
5.0

Great service

PHYLLISS M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

JANEE B. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Just keep up the great work you guys...

Luenta H. 
Rating:
5.0

Our pick up location got moved 2 times after the original reservation was confirmed. We were happy that a trailer was located but it was a little inconvenient.

Sydni W. 
Rating:
4.0

Ramp wasn't swept - other than that all good.

Leslie C. 
Rating:
4.0

I don't have a complaint at all with this location. My complaint is that I reserved a trailer online to be picked up in Moscow Idaho and I had to pick it up in Airway Heights. If the reservation wasn't going to work they should have said it when I made the reservation.

Brian E. 
Rating:
5.0

Very helpful employees this was the second location that I went to and the first one I went to had probably around 60 different trucks at the place and I was told that I had to make reservations because they said the trucks go out faster then they come in which seemed a little untruthful and had explained my situation and asked for a quote and gave me a outrageous amount. But at the airwayhieght

kelly V. 
Rating:
4.0

It's really hard to see the road to your facility!

Jenni H. 
Rating:
5.0

I have used other uhaul in Spokane and Aarrow Way has by far been the most friendly and efficient I have used. I would definitely recommend them.

Jeffrey J. 
Rating:
5.0

Owner followed up via call day of pickup.

david J. 
Rating:
5.0

Steve and his sons did a great job and made me feel at home. Thanks guys.

Larry B. 
Rating:
5.0

Agent was very professional and courteous

James M. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

You need fix your after hours return system it sucks. The app does not work at all. Has so many problems. Won't b doing an after hour return ever again.

Darrell S. 
Rating:
5.0

Have more people working

Janis H. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

No improvement needed. This was the easiest uhaul experience I have ever had. I use uhaul about twice a year for various reasons. I will likely use this spot from now on even though its in a neighboring town because it was such a no fuss experience.

davina Y. 
Rating:
5.0

Put jacks on trailer tounge

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

susan H. 
Rating:
5.0

Customer did not leave a comment.

Kacher F. 
Rating:
5.0

No additional comments

Rob I. 
Rating:
5.0

Steve had top-notch customer service and my made drop-off experience easy. He went above and beyond to make sure that me and my family were taken care of. I will definitely recommend this facility!

cory W. 
Rating:
5.0

The gentleman was very kind and patient. I wouldn't change anything!

Alice P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top