My equipment was in no uncertain terms broken. The trailer had broken leaf springs, which caused 2 blow outs on the side of the road on a damn near 800 mile journey.Brian B.
Customer Reviews for ABA Recovery Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman did a Walk around the truck checking the lights and blinkers. However during the drive from San Diego California to Knoxville Tennessee found a few thing not working. (1) About 3 hours in I was notified that my passenger rear blinker did not work and made the trip a little difficult to switch lanes. (2) The spot for my chargers did not work (truck said there was two but was only able to find one). (3) the A/C would cut off at least 2 times a day on my total for 4 day trip (32 hour drive). Other than that the truck itself ran just fine.Johnny G.
Customer did not leave a comment.Jason N.
Very nice from office personnelRenisa S.
Customer did not leave a comment.RENISA S.
The U-Haul app would not upload a picture and let me move on, even after taking me to the camera for a photo. Had to go through uhaul.com to get my photos uploaded. After that the process was clean and easyDavid W.
The UHaul representative is professional and easy to work with, besides just being an overall positive person. I'd choose this location over another UHaul location for that reason alone.Mark S.
Only location I go in San Diego county to pickup U-Haul equipment. Owner is very accommodating. He came in on his day off for me to return the trailer! Great customer service.Nathan R.
Customer did not leave a comment.JAMES B.
Inspect the vehicle.GARRETT C.
Customer did not leave a comment.Chaco C.
Customer did not leave a comment.RYAN C.
Henry was awesome!MARTIN W.
Bought a mattress cover for like $4 when I ordered the uhaul. When I picked up the uhaul, the employee said it wasn't in his system that I purchased it. I showed him the receipt, but he said it wasn't in the system and that I would have to purchase one. Begrudgingly, I agreed. He then told me the price was $14 and he wouldn't match the price on the website because â€œthat's what his system said.â€ I had no other choice and was on a tight schedule, so I had to buy the mattress cover again for another $14. Total rip off and I'm sure he was bull shitting for a few extra bucks. I would never recommend this place and he made a stressful moving day even harder.Theodore W.
Customer did not leave a comment.Reghu R.
The man who helped me was super nice and helpful! Great customer service and I would recommend this location to anyone looking to rent a van!LENA W.
Customer did not leave a comment.LEANDRA M.
The service was excellent.Mark L.
My one issue is that when I returned the truck within my rental time limit, the place was locked up and the only instruction I had was a notice to not put the key in the drop off box until I visited a web address. I had no bars on my phone, so I drove around for a half hour trying to get reception just to fulfill your web requirement. I ended up just dropping the key in the box, and going home to access the internet. I still don't know if I've been fined or something. I shouldn't have to find out taht you require mobile web access from a tiny note on a drop off box with a scary warning and nobody to ask about it. What do people without their phones do?KYLE B.
Customer did not leave a comment.dorian H.
Be able to park the truck in the gate even after hoursJennifer D.
Customer did not leave a comment.CHARLES R.
Nothing at this location, maybe give lessons from this owner as for all the times I've rented uhauls, this was the very first time the guy made me check and adjust mirrors, check blinkers and brake lights. Also good attitude, funny, more uhaul loctions should act like this owner. I'm very pleased w/ the service provided today!David M.
Customer did not leave a comment.Travis S.
The gentlemen was very thorough with the explanation of the uhaul. Even went out of his way to inspect the vehicle with us and made sure we learned the use of operating trunk door.RAAFAT S.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.HYUMA O.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Carlos P.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Wendy K.
Customer did not leave a comment.Dale M.
Customer did not leave a comment.Carlos P.
I made my reservations at the Lincoln ave location the day before and was scheduled to pick up 17' unit at 8am the following day. No one was there and no one answered the phone! I went back to the confirmation text and gat a corporate phone number and was told I will receive a credit. AS OF YET I HAVE SEEN MO CREDIT! The people at the 4th street location were helpful but I was charged for a 20' unit when I reserved a17'!Mark A.
I was helped by the attendant even his about to close the location without a questions.GARRY G.
Attendant was very helpful and easy to talked to.GARRY G.
Customer did not leave a comment.Denise K.
I reserved a 15' van but was told that it was not available a few days before my move. I was given a 10' instead and had to make 2 trips. I was given extra mileage and extra time, but the move was much more difficult because of this change.VICKIE O.
Henry was very friendly, efficient and helpful through the whole process and made sure to answer all of my questions before I even left the parking lot. Excellent service!Amanda S.
Fast and friendly!Raphyal C.
EVERYTHING was great! And Customer Service was excellent. Your employee Henry is a wonderful asset to U-HAUL. Sincerely, DebiMICHAEL D.
Customer did not leave a comment.Andre V.
Customer did not leave a comment.Dannvil J.
Customer did not leave a comment.RANDAL R.
Engine sounds like it needs some work.William H.
Excellent customer service. Very helpful. FastDANIEL D.
Felt like I was dealing w/Third Nation company til I met w/$th Ave Escondido rep, who was professional and knew his business. The next time I need a truck it will be from 4th Ave Escondido UHAUL.Richard M.
Customer did not leave a comment.Susan B.
Customer did not leave a comment.CHERYL R.
I wish every location was as friendly as this location. Awesome customer service.THOMAS S.
The gentleman was super niceTODD ALLEN N.
Henery was great, after having some car trouble he got me checked outRobert A.
Customer did not leave a comment.Scott P.
The Office manager was very helpful and friendly.EDMUNDO T.
Let the customer know to fill out the info online before dropping off the keys.Kevin G.
Two of the furniture pads reeked of urine smell, so clearly they were not checked before being repackaged for use.William G.
Awesome service and assistance. Made the entire process easy and smooth! Thanks for the help!Matthew S.
Have personnel at the location to assist with the checkout and checkindaniel B.
Have inventory of equipment spread out evenly do one doesn't have to drive long distance to pick up. I had to drive 70 miles to get what I needed.forest S.
Customer did not leave a comment.Dannvil J.
Henry's customer service is exceptional. On both pickup and delivery he ensured my needs were met. Additionally advising me to call if I have any issues.JOSEPH C.
Not a thing, associate was super personable.Daniel H.
My Day rental For a car carrier was reserved with a reservation number in hand, however it was not actually reserved. When I arrived at the 4th St location to pick up I was told U Hall had not designated at pick up spot. Henry was very helpful and worked it out with another renter to pick the next day. Thank you Henry for making it all work out.Mark O.
Always a pleseant fellow to work with and drop offTEGBIR L.
Henry was extremely helpful in resolving my dilemma with return time.RAYMOND D.
Henry was greatKeith J.
Customer did not leave a comment.Kate S.
Henry was very friendly and assisted us in getting the equipment we needed. We are extremely appreciative for all of the help he provided.TRACY B.
Second time i've rented from ABA Recovery Service location and both times Henry has exceed my expectations of excellent customer service. Will definately refer friends and family to this location!Ralph D.
Top notch uhaul location. Quick in and out!Michael J.
Customer did not leave a comment.ANTHONY G.
Great Service!Heidi H.
Customer did not leave a comment.David A.
They are quick and professional. Always have had a good experience!Robert A.
It was a good experience, just make sure people know there is a fee if brought back after hours and not self checked. I'm satisfied.Jeffrey J.
Customer did not leave a comment.noah N.
Customer did not leave a comment.NOAH N.
Henry is the best! Never had a positive experience with U-Haul until today. Thanks Henry.Chris H.
Customer did not leave a comment.Gery Z.
We were coming from Northern California and hit a little traffic and were running late. The man at this location (I can't remember his name) was very understanding, extremely friendly and very thorough. I highly recommend this place.Brianna W.
I had a pleasant experience on the easiness of vehicle pickup and return for this location.Evarcito O.
Great experience. No improvement needed. I'll be back.Fred G.
Nothing really this location had what I needed I rented it. Customer service was good answered my questions didn't try selling me on things I wouldn't need. So nothing to improve I guess.Nicholas F.
Henry was very helpful and very honest about everything and how the charging process worked. Very thorough in his job. Great job man will rent again from him if I ever need a uhaulSara A.
The associate at the location was professional and very polite.AARON H.
Customer did not leave a comment.Regina O.
Friendly staff. Excellent experience.Robert Q.
This location was superb. When we pulled up he had the trailer out ready to go. They made this rental the easiest I have ever had.Gary R.
Fast and efficient Thank youRobert A.
Customer did not leave a comment.Hernan F.
The guy who guide us he was very nice and friendly. I like how he communicate with people.Raiven A.
Great customer service Thanks I will be backBruce H.
Henry was amazing to deal with!! We had a couple changes and had to extend and change and he was prompt, kind, and extremely efficient!! This location was the best UHaul rental experience ever.Cathleen B.
This was not the original place to drop off the truck I had to go 40 miles away to drop the truck... I was not expecting this last minute change. After everything was confirmed to drop off the within 6 miles from my new place.Jose C.
Customer did not leave a comment.Jeremy L.
Excellent customer serviceROBERT B.
Customer did not leave a comment.Won Jung H.
No refund is Not fair for Gas refilled more than the amount of picking up by customer.won jung H.
Customer did not leave a comment.Julie L.