Customer Reviews for Abilene Rent All & Sales
(U-Haul Neighborhood Dealer)

273 reviews

1701 W 1st St   Abilene, KS 67410
(at Old Hwy 40)

(785) 263-7911

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 263-7911

1701 W 1st St
Abilene, KS 67410
(at Old Hwy 40)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Price was $300 more than online quote. Mileage should have ben included in online quote. I might have went with something cheaper had I known.

RHONDA G. 
Rating:
1.0

Make sure the owner doesn't call and leave you a voice mail threatening and yelling to call the cops and report it stolen. Ima business owner and chamber member in three different towns and mentioned before renting a 10foot teuck one dat local that mite take two days. Wasn't even noon yet the next day already had 2 voicemails of the owner yelling and thratjenjbf me I will never recommend y'all again

William F. 
Rating:
5.0

Customer did not leave a comment.

Ivan R. 
Rating:
4.0

The truck was full of dog hair

SARAH R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

No one even there !!

Albert R. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

judy K. 
Rating:
5.0

Customer did not leave a comment.

Candace D. 
Rating:
5.0

Absolutely wonderful to work with! Thank you!

Cheyenne F. 
Rating:
3.0

Customer did not leave a comment.

Sherri L. 
Rating:
5.0

Customer did not leave a comment.

Jeannie C. 
Rating:
3.0

Better scheduling a pickup but I understand some customers don't bring trucks back on time

CLAY C. 
Rating:
5.0

Staff was warm and helpful. We checked out smoothly and quickly.

Beverly B. 
Rating:
2.0

SLOW BUT FRIENDLY

David E. 
Rating:
4.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

My major complaint is corporate scheduling. EVERY TIME I reserve a trailer (doesn't matter if it's 6 months in advance) I have to drive 45 minutes (one way) IN THE OPPOSITE DIRECTION to pick up a trailer!!! It has NEVER been at the location I requested. Corporate is rude and they outright lie. Whoever schedules needs to be fired!! Hire a new team!! Do you read these reviews???

Dawn T. 
Rating:
1.0

Owner was condescending, asked for a Wrench to switch ball hitch. Was scoffed at. He then pulled fuses from who knows what slot to”fix my turn signal” never fixed anything. Ridiculed my maneuvers with trailer which I followed on the directions. Ultimately corrected the electrical fault. Was insulted when I informed the gentleman of the equipment status. I swear I'll never use you this company for anything again.

JUSTIN G. 
Rating:
4.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Vicky B. 
Rating:
2.0

Customer did not leave a comment.

George H. 
Rating:
4.0

Customer did not leave a comment.

Cashion W. 
Rating:
5.0

Customer did not leave a comment.

Tarsala M. 
Rating:
4.0

I will not recommend uhaul to anyone ever again! Long distance driving without cruise control is a horrible experience!

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
4.0

One phone call told me everything we needed for truck drop off after regular hours. Very nice man on phone.

Jim D. 
Rating:
5.0

Service was very good. Friendly and helpful. Will go back again for next rental!

David S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

The onlline check in process is too long and difficult. Also, Uhaul needs to get a better mileage calculator because I took the most direct route possible from pick-up to drop off and the mileage that I was allowed was 10 miles SHORT of getting to my destination! Stop using Apple products to figure mileage and use Android!!!!

Nate S. 
Rating:
4.0

Customer did not leave a comment.

Jeanette F. 
Rating:
5.0

Best Uhaul experience you could ask for. We were in a bind and shop owner bent over backwards to help us out getting a trailer rented...even after hours. Customer service was way above and beyond and we certainly appreciated that!

Scott R. 
Rating:
5.0

It was nice to drive a new truck with cruise control really reduced driver fatigue and helped with gas mileage. However as I am not a tall person when I moved the seat up the seat belt was irritating my neck. Also the driver side mirror would not adjust and had to constantly move my head and body to check traffic.

Curtis S. 
Rating:
5.0

Keep the quick dropoff process!

Clifford A. 
Rating:
3.0

They charged me for insurance when I specifically said I did not want it. But in the haste of moving, I didn't even notice until later.

Melanie E. 
Rating:
3.0

The truck was not at the location I had reserved it for. This required me to drive an extra 60 miles to pick up the truck and get it back to my house for moving. This ultimately costs me more money for fuel and mileage. The staff at pick up was nice, but slow for check out.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

bruce W. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Janas L. 
Rating:
3.0

To expensive U-haul changed the pick up place it was an hour drive from the original pickup spot No cost change for the inconvenience

TYANA C. 
Rating:
5.0

Customer did not leave a comment.

Josephine N. 
Rating:
5.0

Customer did not leave a comment.

Lucy B. 
Rating:
5.0

Customer did not leave a comment.

Janas L. 
Rating:
5.0

Customer did not leave a comment.

KYLE J. 
Rating:
3.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Daniel Aaron V. 
Rating:
4.0

The equipment was faulty and caused damage to my vehicle and have to detour to a second U-Haul dealer caused me to get caught in the snow storm.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

hunter L. 
Rating:
4.0

Customer did not leave a comment.

Lori B. 
Rating:
2.0

We were to pick the trailer up at a location and there was no trailer there

Walter W. 
Rating:
5.0

Lori was awesome! I called the 800 number the day before I was supposed to pick it up and I was transferred 6 times and hung up on because I needed an auto transport. I expect more from customer service! Next time, I'll just call Lori!

Tracy Y. 
Rating:
5.0

Very professional

jentry W. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Top notch!!!

Muriel A. 
Rating:
5.0

Ladies at the desk were awesome professional and helpful!!!!??

Carol M. 
Rating:
3.0

If you charge for a return with less than the appropriate amount of fuel, you should credit for more fuel

kimberly G. 
Rating:
5.0

They were great, helpful, and courteous !

sarah D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
1.0

Location changed day of pick-up. Tow dolly and truck were at two different locations 2 hours away from each other. Truck windshield wipers didn't work. There was no one at the truck pick-up location when we got there.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
3.0

Store was closed, we just dropped the equipment off and put the keys is the box.

KATHLEEN R. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
5.0

Friendly and very helpful. Couldn't ask for better serice. No improvements needed. The service was GREAT!!

David S. 
Rating:
4.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

Billi P. 
Rating:
2.0

We went to the Uhaul in Salina on Ohio street to reserve our truck 3 weeks in advance of when we were moving. 2 days before we were to pick it up my wife gets a call that she has to drive 30 miles to Abilene to get the truck. She called the Salina store to have the truck there like we had been told it would be and they informed her that they didn't have to have the truck there if she still wanted it she would have to drive to Abilene and get it. I was already in ND where we were moving so she had no choice but to find someone to take care of getting it to Salina for her. It was a real chicken shit move on Uhaul to add that stress to her. Will not use Uhaul again for that reason.

van R. 
Rating:
1.0

This woman here at this location was too busy on a personal call for 10 min.. before just bluntly said got a trailer to drop off and she continued on the phone by the time we pulled the trailer up by the others unattached it done turned around and parked again she finally decided to slowly come out with a nasty look on her face .( Rude as All get out). Then was very nasty and shitty so she needs a lesson in good customer service................................... For the first time using U-haul it sure might be the last........................

Len H. 
Rating:
3.0

Software or computer issue caused a 1 hour delay in actually getting the trailer.

Steve P. 
Rating:
5.0

Mark was excellent- he went above and beyond to get me going. Would definitely use his services again! 5 star!

shannon V. 
Rating:
5.0

Mark and Sarah and the rest of the team at Abilene Rent-All truly went out of their way to help us out and make our move go more smoothly! Will definitely use and recommend them in the future!

Allison B. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

laura W. 
Rating:
5.0

Customer did not leave a comment.

brett W. 
Rating:
3.0

Customer did not leave a comment.

Benjamin A. 
Rating:
1.0

Did have a uhaul like requested online. They wanted me to go to another town that 50 miles away and wanted to charge me mileage

ROBERT N. 
Rating:
5.0

Great, friendly staff. This location offers a lot of additional services beyond just U-Haul rentals, so it was nice to learn that as a newcomer to town. Would definitely recommend this location for pick up or drop off.

robert T. 
Rating:
2.0

The person that checked me out had no idea what she was doing. Took 30 minutes to complete the check out and would have been longer if another associate hadn't shown up and took over.

HELEN F. 
Rating:
4.0

The vehicle was old, had very little power and was past the time when it should have been moved into the local-rental only fleet. In addition, we were forced to assist the location with loading 5 dozen furnature pads as they were not loaded ahead of time. We also had to drive an additional 40 minutes to this location as U-Haul was unable to ensure that the truck we rented was moved to a location in-town (even though the truck was rented at least 2 weeks ahead of time. The breaks where worn almost to the point of being dangerous and the vehicle had very little power and was almost unable to make it up any of the steeper inclines in Colorado. If we ever need to rent a larger vehicle for moving, we will be sure to look elsewhere as I know that other companies offer more powerful and newer vehicles as part of their one-way-fleet.

KASEY F. 
Rating:
5.0

Didn't have any problems. The employees was very helpful and friendly. Plus they answered all questions that was asked, gave out information for future rental, and knowl edge of the equipment. Thank you for all your help and service.

eddie B. 
Rating:
5.0

Customer did not leave a comment.

roberta M. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Billi P. 
Rating:
5.0

Excellent sevicea

luke B. 
Rating:
5.0

I won't recommend Uhaul to anyone after the way you all started off our move and your staffs complete lack of regard for your customers. Never have I dealt with a situation like this and I won't again. Being military we move every 2 to 3 years and we have used Uhaul several times, very sad that you would treat people the way we were treated.

Kyle M. 
Rating:
4.0

They were very nice and welcoming. Pleasure to deal with.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Dalen C. 
Rating:
5.0

Customer did not leave a comment.

Clint H. 
Rating:
3.0

Make sure that the trucks habe cruise control because when some one like me that drove for 15 hrs it sucks not to habe one

GUILLERMO G. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn F. 
Rating:
5.0

Customer did not leave a comment.

Brett D. 
No reviews have been submitted for this location.

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