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Mark Miller
Customer Reviews for Abilene Rent All & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did interact with Abilene rental other than calling to let them know that it was there.
Merri DayEverything went as planned, so that was less stressful.
Kory SmithHaving the truck size you say is there and it’s not available or a size of truck they don’t rent out. Website definitely needs to be updated with current availability per location
Rebecca BaileyThese people cared about their job and customer experience.
MITCHELL FOLEYAbsolutely the easiest rental. Staff extremely helpful, even went so far as to hitch trailer. And do lights test. Would use again.
kevin unruhI explained my concerns about the front wheel alignment to the counter person. Beyond that, my experience there was pleasant and quickly served.
Stephan byarlayThis location does rental equipment aside from uhaul, very good. Don't use uhaul. You didn't ask me what was wrong with my experience. Uhaul double charged me, delaying my trip by 3 days for lack of money. They denied double charging me, but corporate office found mistake instantly. Then they charged me the days delayed when I turned equipment in. I have used uhaul on at least 5 occasions in 20 years, only once was it trouble free. Never again
PAUL BERKLANDThe staff was friendly and very helpful.... Equipment was clean and well maintained... I will recommend this store to my people... Thank you for your service...
Leigh StrawhackerVery nice people, they know the equipment well. I would not hesitate to rent here again
david keeleMade it easy to drop off and no issues.
cathy freemanCheck in with the breeze
david keeleMy interest experience was great good equipment great service
buckley bakerThey were friendly and helpful - it’s a great place to rent a U-Haul.
SHARI SMITHI had to drive from Manhattan to Abilene to pick up my U-Haul and when U-Haul called me to confirm, I questioned as to a nearer location (Junction City, Council Grove?) and was told no. It seems as though we passed through these towns to pick-up our rental, there were also plenty of rentals on the U-Haul lots. I feel I should not of had to drive clear to Abilene to pick up my U-haul and then was charged an additional $16 for mileage.
Shelley CarrollWish we could have picked up the trailer in Manhattan,ks.
Jose RodriguezWe were extremely satisfied over all with our experience and customer service at the pick-up location!
Daniel RheingansMake your 24/7 mobile checkin simpler or at least not have to be completed under such a strict time constraint as 30 minutes!! That was the most stressful part!
Delores EilertTruck has label that says "no ethanol" and most gas stations have gas with 10% ethanol. It would be nice if there was a list of stations that had 100% gasoline, which I got at the "24/7" station at Buckeye and the I-70...
RONALD ROBERTSMy over all score would be 1 star. They told me they did not have a truck that could be picked up at the location I wanted but for the 3 days that used this other truck that truck sat on the lot so I had to pay extra mileage and lost 2 1/2 hours driving back and forth to get the truck
Jean Serl SchroetlinThe cab was full of dog hair, the drink holder was full of water that was being used as a water dish for said dog, and there was a chip in the windshield that cracked and spread. The chip was under the windshield wiper, so it was not noticeable when we drove off the lot. I called UHaul to report it but waited on hold forever with no answer and gave up.
Katrina ParadisWent to pick up unit after hours after setting up 24/7 check out. Upon arriving I realized the check in time they selected (after moving me from another location to this one) was later than we arrived. Had to sit on hold for 15 minutes to get it checked out. While on hold, owner showed up (after hours) and told me 24/7 wasn't an option because the truck keys were locked inside anyway, even though there was a key box. Ended up that the key was actually in the box, but the dollies were not in the unit. If he hadn't happen to drive by, I would not have gotten the dollies.
Michael LintonEvery thing was Great & the gentleman that helped me was very courteous.
Debra Musfeltthe gentleman who helped up was very short, abrupt, and no friendly. I only needed the truck for 1 day, but had to rent for 2 days. He gave us no location for drop off, just told us there were 5 locations in the area we could return to, but gave us no address. When we called for locations he told us to use our smart phone and google it. When you google Overland Park it lists more than 5 locations. We have a uhaul in Salina, but was told we had to go 25 miles to get the truck and then we were treated this way. Not good for business, name of business, or for return business.
lynette WeilNothing Great place to rent anything you need and friendly service Thank you
RICHARD JACKSONDidn’t love the overage on mileage
Jackie HaskellEverything was fine, small family owned location, nothing special. The lady offered me a way to save money, I appreciated that. Equipment was not clean. The trailer itself was defective, door got stuck, hitch spring was worn out and trailer has hole in it, stuff got wet in rain.
Jon DoolenPrice was $300 more than online quote. Mileage should have ben included in online quote. I might have went with something cheaper had I known.
RHONDA GIAUQUEMake sure the owner doesn’t call and leave you a voice mail threatening and yelling to call the cops and report it stolen. Ima business owner and chamber member in three different towns and mentioned before renting a 10foot teuck one dat local that mite take two days. Wasn’t even noon yet the next day already had 2 voicemails of the owner yelling and thratjenjbf me I will never recommend y’all again
William FarleyThe truck was full of dog hair
SARAH ROBERTSNo one even there !!
Albert RainsAbsolutely wonderful to work with! Thank you!
Cheyenne FoxBetter scheduling a pickup but I understand some customers don't bring trucks back on time
CLAY COYLEStaff was warm and helpful. We checked out smoothly and quickly.
Beverly BayerSLOW BUT FRIENDLY
David EasterMy major complaint is corporate scheduling. EVERY TIME I reserve a trailer (doesn’t matter if it’s 6 months in advance) I have to drive 45 minutes (one way) IN THE OPPOSITE DIRECTION to pick up a trailer!!! It has NEVER been at the location I requested. Corporate is rude and they outright lie. Whoever schedules needs to be fired!! Hire a new team!! Do you read these reviews???
Dawn ThompsonOwner was condescending, asked for a Wrench to switch ball hitch. Was scoffed at. He then pulled fuses from who knows what slot to”fix my turn signal” never fixed anything. Ridiculed my maneuvers with trailer which I followed on the directions. Ultimately corrected the electrical fault. Was insulted when I informed the gentleman of the equipment status. I swear I’ll never use you this company for anything again.
JUSTIN GONZALESI will not recommend uhaul to anyone ever again! Long distance driving without cruise control is a horrible experience!
Wesley HendersonOne phone call told me everything we needed for truck drop off after regular hours. Very nice man on phone.
Jim DegenhardtService was very good. Friendly and helpful. Will go back again for next rental!
David StewartThe onlline check in process is too long and difficult. Also, Uhaul needs to get a better mileage calculator because I took the most direct route possible from pick-up to drop off and the mileage that I was allowed was 10 miles SHORT of getting to my destination! Stop using Apple products to figure mileage and use Android!!!!
Nate Seidl