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Michael B
Customer Reviews for Abilene Rent All & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is fine and gets the job done, but check-in was slow. This seems to be the result of an overly complicated system to get a person a printed receipt.
NATHAN HVery friendly customer service
RILEY MGreat Service and friendly staff
Luis VI had accidentally left some belongings in the cab. When I called, the woman was very nice and went to the uhaul to look for my items. All items were safely returned.
TRESEA MGreat customer service.
DOUGLAS MThe van smelled very strongly of cigarette ashes, and had a problem where the air conditioner stopped working when going highway speeds unless the accelerator pedal wasn’t pushed. The location was great and very helpful.
KIRK HA little more customer care training for the young man who was getting on the job training. The older women in charge was fine.
Larry KVery friendly and helpful.
Boyd WI did interact with Abilene rental other than calling to let them know that it was there.
Merri DEverything went as planned, so that was less stressful.
Kory SHaving the truck size you say is there and it’s not available or a size of truck they don’t rent out. Website definitely needs to be updated with current availability per location
Rebecca BThese people cared about their job and customer experience.
MITCHELL FAbsolutely the easiest rental. Staff extremely helpful, even went so far as to hitch trailer. And do lights test. Would use again.
kevin uI explained my concerns about the front wheel alignment to the counter person. Beyond that, my experience there was pleasant and quickly served.
Stephan bThis location does rental equipment aside from uhaul, very good. Don't use uhaul. You didn't ask me what was wrong with my experience. Uhaul double charged me, delaying my trip by 3 days for lack of money. They denied double charging me, but corporate office found mistake instantly. Then they charged me the days delayed when I turned equipment in. I have used uhaul on at least 5 occasions in 20 years, only once was it trouble free. Never again
PAUL BThe staff was friendly and very helpful.... Equipment was clean and well maintained... I will recommend this store to my people... Thank you for your service...
Leigh SVery nice people, they know the equipment well. I would not hesitate to rent here again
david kMade it easy to drop off and no issues.
cathy fCheck in with the breeze
david kMy interest experience was great good equipment great service
buckley bThey were friendly and helpful - it’s a great place to rent a U-Haul.
SHARI SI had to drive from Manhattan to Abilene to pick up my U-Haul and when U-Haul called me to confirm, I questioned as to a nearer location (Junction City, Council Grove?) and was told no. It seems as though we passed through these towns to pick-up our rental, there were also plenty of rentals on the U-Haul lots. I feel I should not of had to drive clear to Abilene to pick up my U-haul and then was charged an additional $16 for mileage.
Shelley CWish we could have picked up the trailer in Manhattan,ks.
Jose RWe were extremely satisfied over all with our experience and customer service at the pick-up location!
Daniel RMake your 24/7 mobile checkin simpler or at least not have to be completed under such a strict time constraint as 30 minutes!! That was the most stressful part!
Delores ETruck has label that says "no ethanol" and most gas stations have gas with 10% ethanol. It would be nice if there was a list of stations that had 100% gasoline, which I got at the "24/7" station at Buckeye and the I-70...
RONALD RMy over all score would be 1 star. They told me they did not have a truck that could be picked up at the location I wanted but for the 3 days that used this other truck that truck sat on the lot so I had to pay extra mileage and lost 2 1/2 hours driving back and forth to get the truck
Jean SThe cab was full of dog hair, the drink holder was full of water that was being used as a water dish for said dog, and there was a chip in the windshield that cracked and spread. The chip was under the windshield wiper, so it was not noticeable when we drove off the lot. I called UHaul to report it but waited on hold forever with no answer and gave up.
Katrina PWent to pick up unit after hours after setting up 24/7 check out. Upon arriving I realized the check in time they selected (after moving me from another location to this one) was later than we arrived. Had to sit on hold for 15 minutes to get it checked out. While on hold, owner showed up (after hours) and told me 24/7 wasn't an option because the truck keys were locked inside anyway, even though there was a key box. Ended up that the key was actually in the box, but the dollies were not in the unit. If he hadn't happen to drive by, I would not have gotten the dollies.
Michael LEvery thing was Great & the gentleman that helped me was very courteous.
Debra Mthe gentleman who helped up was very short, abrupt, and no friendly. I only needed the truck for 1 day, but had to rent for 2 days. He gave us no location for drop off, just told us there were 5 locations in the area we could return to, but gave us no address. When we called for locations he told us to use our smart phone and google it. When you google Overland Park it lists more than 5 locations. We have a uhaul in Salina, but was told we had to go 25 miles to get the truck and then we were treated this way. Not good for business, name of business, or for return business.
lynette WNothing Great place to rent anything you need and friendly service Thank you
RICHARD JDidn’t love the overage on mileage
Jackie HEverything was fine, small family owned location, nothing special. The lady offered me a way to save money, I appreciated that. Equipment was not clean. The trailer itself was defective, door got stuck, hitch spring was worn out and trailer has hole in it, stuff got wet in rain.
Jon DPrice was $300 more than online quote. Mileage should have ben included in online quote. I might have went with something cheaper had I known.
RHONDA GMake sure the owner doesn’t call and leave you a voice mail threatening and yelling to call the cops and report it stolen. Ima business owner and chamber member in three different towns and mentioned before renting a 10foot teuck one dat local that mite take two days. Wasn’t even noon yet the next day already had 2 voicemails of the owner yelling and thratjenjbf me I will never recommend y’all again
William FThe truck was full of dog hair
SARAH RNo one even there !!
Albert R