Customer did not leave a comment.Jiahong S.
Customer Reviews for Able Barrie Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online booking has gaps - live inventory is inaccurate. I'm sure you are aware, but talking to an actual rep was key to this being successful.Paul B.
Good equipment and fair pricingDavid S.
Customer service was completely unacceptable. Please contact me for the entire story because this box isn't big enough. Coles notes: I booked a trailer online. Got there and the trailer was not there. Employee didn't know where trailer was. Made ME call I Uhaul office and speak with someone else. (Who was also not helpful). Then I was told to take a different trailer. One of which didn't have working lights, but was the only one there. Completely unacceptable.Jeremy R.
Everything went smooth, picked it up in Barrie zero issues, drove across Canada and dropped it off at my fav U-Haul in Edmonton at 51st and was greeted there pleasant as always.. got the receipt and left..Wellington C.
google/apple maps has difficulty finding the locationKimberly S.
Customer did not leave a comment.Peter S.
I appreciated the great customer service, she even helped get a little charge on my phone to get my truck signed in.MICHAEL B.
Customer did not leave a comment.TRENT A.
Pickup took far longer than it should have. Said I needed a 4ft wide trailer, attendant assigned a 4Ã—7 trailer which was not actually 4Ã—7 it was just above 3 foot wide. Lucky that they had the 4x9 which is actually a 4ft wide trailer. If not for that one I would have been stranded with no equipment. Last but not least it's been several days I'm still waiting to get my deposit back.ABA H.
Customer did not leave a comment.ADRIAN B.
Tried to use the app to return the trailer. App would not locate me for the drop off. Took aver half hour to get it to work and couldn't reach anyone to help me at U-Haul.Didier C.
Very friendly, knowledgeable and professional!!Barry H.
Experience was kind of meh. They first offered be different equipment than I had booked but did allow me to take what I ordered without issue. Last few places actually came out and hooked up the equipment and had me check lights. This was, it is over there and bring it here once you hook it up so I can make sure it is done right. Not an issue for me but not what I have experienced at other dealers. Equipment worked and did the job.Marc C.
staff does not help customers.Changcheng S.
Have the truck cleaned, have the vehicle that was promised available, and charge me appropriately. I was overcharged and my truck was dirty. I'll be switching back to my original location.Christopher C.
Yolanda very friendly and listened graciously to my story. She is very compassionate to her job.ALAN F.
P!!rofessional helpful & friendly young lady. Keep it up.JASONP T.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Corey C.
Onsite, quick smartphone would not work. Not with an iphone nor with an Android. Put us 1 hour behind, had to wait for the employee to show up to get us the vehicle. Called help desk before the employee showed up and they were less than helpful. When returning the truck, website once again would not work.Tom G.
Nothing. Great location. Quick, polite service. The lady at the counter was patient to wait.ANSON S.
service was spot on. I will use again in the future Thank youJohn C.
Customer did not leave a comment.SATISH KUMAR K.
Customer did not leave a comment.TONY P.
Great customer service. Helpful through the whole process. Great assistance in hooking up trailer.RICKY F.
Very efficient and capable professional staff. The truck was flawless. Good job by the team U-Haul.MARK C.
Put an "Open" sign in the window. Windows are tinted so dark, you cant see if anyone is in the building or even open.BRADLEYCHARLES K.
Customer did not leave a comment.JASON T.
Better signage on the building - this location was previously a Cafe I think and the signs that promote that it's a U-haul centre are not visible from the street, and are relatively small compared to the Cafe signage. Make the business more visibleJAMESM N.
Customer did not leave a comment.Dale B.
Very sketchy inside. The man working the desk had no mask, did not greet us when we walked in and said â€œwhat's your nameâ€. He then proceeded to tell me my credit card was declined which is not accurate and made me pay a $200 deposit. When I went back the next day to get my money back he said he was going to etransfer me then proceeded to etransfer me from a personal account of his.. Overall so unprofessional and I felt like I was being scammed the whole time.MEGANAMBER S.
All I can say that after I spent a lot of time in order to return a rental unit through your electronic process, I was told an email to be sent out for my receipt. 24 hours later there is no receipt.GEORGES L.
Customer did not leave a comment.Simeon A.
No improvement necessary at this locationVERONICAE M.
Customer service lady was amazing! Very friendly and would definitely recommend going!DAVIDALLAN S.
Customer did not leave a comment.Spencer L.
Agent on duty was extremely helpful, polite and well informed of his duties and equipment. I have lived in this area for the last 8 years and when needed will always use this U-haul vendor.DARCYW H.
Yolanda and her crew was great. It is the best UHAUL place in town that shows great and convenient services and so kind to customers compared to other shops. Also they have lots of moving supplies and large parking lot so it was easy to park my car and Uhaul trucks. +AAFSHIN R.
Another disappointed venture.. The trailer wasn't on the lot..we double checked the confermation. Twice.. was confirmed, location and time.. however when we got to the location.. no trailer.. nobody let us know .. apparently they forgot..half hour after we arrived we got the note that we should go to Orillia.. unexceptional.. also the staff is not helpful and rude.. differently not caring.. would never recommend your company..KLAUSP S.
Nothing my experience was awesomeMike M.
Customer did not leave a comment.MELISSA G.
Work on communication and giving the correct times for when people order thingsROBERTWILLIAM JO P.
Polite and knowledgeable staff.Michael P.
Customer did not leave a comment.Melanie S.
We had a very difficult time to use the straps because the whole system needed to be oiled. Two mechanics had to come and help and I had to pay them extra just to tighten the straps as the ratchets were stuck. They even mentioned that U-Hail should never leave equipment in that state leave their groundsMarie-Noel M.
two attempts to rent a 5x8 trailer and both not road worthy. Still consider filling a report to the ministry of transportationDavid G.
Location had very restricted hours and only one person working. Had to do own trailer hook-up and disconnect not too easy for older customer with heavy trailer. The guy on duty was very courteous and did his best to help while handling several customersHERBERT W.
Customer did not leave a comment.JEFFREYSTEVEN J.
Customer did not leave a comment.BRADLEYROLAND K.
associate in store did not wear a mask when I entered the store. Trailer was quite rusted and the hitch lock did not work, so every hundred km or so I had to pull over and tighten the hitch back onto my ball.AMANDAJOELLE S.
Customer did not leave a comment.CHRISTOPHERB M.
I ordered a 5x8 trailer from orillia. When I came to pick it up there was no one there. I called head office and they said there was a 6x12 at another location. I only received $100 off nearly $1500 more. I was then charged more on the ferry due to increased size. I asked if my car could take the merger trailer. I was told yes.Natalie W.
Oil change indicator was on and no washer fluidFinn K.
Customer did not leave a comment.Stephan K.
Customer did not leave a comment.PETER P.
The gentleman working here didn't wear a mask during the whole interaction which made my family uncomfortable. Otherwise the service was excellent and the equipment worked out perfectly.JOYCEE B.
Customer did not leave a comment.David M.
Van indicated it needed an oil change and the washer fluid was emptyLeslie K.
Super friendly staff and really easy transaction. Recommended.BRENTS T.
Customer did not leave a comment.RICHARD G.
If the staff were any more laclustre they'd be comatose. Office noted as opening at 6:30 to 10am on Sunday. Noone showed up until 8:40am. No inspection of the trailer I hired, no assistance/guidance with hooking it up. Staff told me he had to come out and take a photo once I'd figured out hitching. Waited another 20 mins after hooked up and had to go back in the office to remind the guy he needed to take a photo. Between picking up and dropping off, the two staff can't have spoken more than 10 words. Awful service, nothing to give me any reason to use this rental location ever again.Ian B.
Make sure the cab of the truck is sealed offfrom the engine bay/transmission. I had scorching hot air blowing on my legs, which burned me. I had to duct tape the trim to stop this. Horrible truckJeremy R.
1. Received call for early pick up after hours via online app, this was good. 2. Arrived at site to pick up after hours but this location would not recognize my GPS location to validate. This was confirmed not to be an issue with my cell phone. Required to two separate caps to UHaul customer service for a total of 1 hr 45 minutes on hold. 3. Key lock box not readily visible at location: black box on black lamp pole; also, lock very difficult to open. 4. Once app processed manually, and key in hand, discovered app recorded truck start mileage was approximately 17,000 miles less than odometer. This caused an excessive over mileage warning on truck return via app at drop-off location. The UHaul app would not allow me to enter the correct odometer reading even with uploaded photo. Again, one hour on hold to speak with customer service. Fortunately I took photos of the odometer readings on check-out and return to substantiate the actual mileage.Peter H.
This was an absolutely HORRIBLE experience. I ordered a trailer from 10-10. Somehow my order was changed until 7 am. I was getting calls and voicemails threatening a 500$ fine if not returned immediately. I worked until 3 am the night before, and knew FULL WELL there was absolutely no chance I would be returning it at 7am. And now he has went and charged my credit card again, Not sure what is going on but this is pretty unacceptable business practice.ANDREWBRYAN L.
Customer did not leave a comment.BARBARA K.
Customer did not leave a comment.Joanne K.
Nobody was there when returning the vehicle during open hours. I was charged for a furniture dolly that was never provided.Cory A.
Customer did not leave a comment.Brian C.
We booked our rental from one location, and the night before the move we were informed, with an email that, we had to pickup the vehicle at another location. This was inconvenient and cost us more money because of the km. charges. Upon pickup the blankets and dolly were not ready to go. The check in procedures at the end of the day were confusing and frustrating. I am a senior and not as familiar with technology. What happened to personal service?Graham M.
I used the trailer for 4 hours and have been charged for 4 days ....I cannot get a hold of the dealer .also went to location lights were off and door was locked .poor customer service and really unfortunate.CHris S.
The advisor had no interest in talking to me, the trailer lights on one side didn't work. No help with hook up. They all left at 4pm. Nobody to accept return of trailer at 4:30.Keith M.
Location was great, easy to find, the equipment was very cleanGREGORY M.
Customer did not leave a comment.James H.
Customer did not leave a comment.Kevin K.
Very friendly customer service. Will for sure rent from here againAdam D.
Customer did not leave a comment.Priyantha F.
When I booked the truck I was told a price and I got charged for more..the km where higher and I even checked in with a pic of the actual km on the truck,and I still got charged for those km..the truck was dirty when I picked up and I uploaded pic....CALOGERO V.
Uhaul app truck return doesn't work. Location was closed with damaged drop boxWAI KIT L.
Customer did not leave a comment.MERRICK M.
Return your the deposit, and clean the truck before sending it outMARKLAND H.
Good friendly serviceJEFFE M.
The CSR was unfriendly, unhelpful and surly. I do not expect the CSR to 'kiss my feet', but he was downright rude for no reason. Why is a person like that working with the public?Baron W.
Rep did not help with hookup of trailer and did not check lights were fully functional.JASON P.
The customer service representative failed to wear a mask both on pickup and when I dropped off. He wasn't very friendly, like he really didn't want to be there, and it was a bother for him to do his job. For this reason I wouldn't recommend this location.James B.
First they asked me to pick up the truck from a location that is 100km up north. Then they didn't have furniture dolly and the guy told me that he won't check-in the furniture dolly. After dropping off they charged me for missing item which they didn't provide to begin with.Balkaran B.
To much waiting time for the uhaul to get back to me on the availability of the trailer would not go to this location again tires were not checked lights not checked had to go to Princess auto the safety chains would not fit my factory installed hitchLawrence W.
Quick and easyW H.
Customer did not leave a comment.Amir M.
Everything was fine until checking out. It was HOT HOT and it took me an hour to complete. Really an hour. My iphone would not send my location and there is no way to so this without location. I had to get assistance which took about 15 minutes to connect. With help, I got location to work. Then the number of steps to check out for someone who was frustrated and sweaty and dehydrated and overheated.....was MADDENING.Paul C.
Customer did not leave a comment.Tyler N.
Good service and. Owner was was pleasant to deal with. I would rent there again.Mohan R.
Very good serviceFIRAS A.
Attendant was not wearing a mask and seemed bothered that I was there to rent anything. Very unfriendly and not welcoming at all. No help was given to hook the trailer up he couldn't be bothered. Will not return to this location should I rent again.Keith D.
Please make sure that the needs of the customer is satisfied before charging them. I was charges two times but i asked for a rental of 24 hours and the person sitting over there gave me a rental for only 2 hours and by the time i go back they were closed. I am very much disappointed with the service. The customer support also keeps the customer waiting for a very long timeNARANG G.
Have better customer service, I asked for assistance hooking up the trailer as I haven't done it in a while. And the man said to go try and he'll take a look. Seemed lazyJeremy R.
The cab of the truck was filthy. We had to sanitize and the cloths were black when we finished. In a Covid world, this is not acceptable. The app was difficult and when I finally managed to check in, we were told to wait an extra 10 minutes for the location to open! Reserved the truck at the Alliston location but had to go to Barrie because the old location closed and the location was too new to be available online! The cost was higher than quoted. Indicated this when returning the vehicle but no one has reached out to us. Very disappointed overall.Judi G.
I wouldn't put it on Able moving but definately Uhaul themselves, but I had a 26ft van reserved for 4pm, I showed up and there was no 26ft van to be seen.... I said I wasn't leaving until I had a van, as my family is ready to move NOW! After an hour and a half of both myself and the representative being on the phone to uhaul to resolve this, being passed around from rep to rep, being put on hold they gave an impression that they could not resolve the issue, and did not care about my issues, one rep had the nerve to say we have no reservation under that number.. Anyway, able moving solved my issue and gave me an in town 15ft van, and a trailer to make up for the room, as long as I bought it back for him to use it in town, he did me that favor so I returned it, I appreciate able movings efforts, but uhaul themselves have very little care about their customers and zero ability to solve issues. I'll definitely think twice about using them again.. as should you.Nial B.
Check in and return experience was painful at best.Ralf S.