Outstanding Service! Definitely recommend to everyone looking to rent. Marianna was very professional and knowledgeable!
kayal T.
Customer Reviews for Able Barrie Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people @ this pick up and drop off locations were great. The U-haul website is awful and desperately needs work to make it easier on the customer and U-Haul personnel.
ANDRZE S.The van wasn't cleaned well upon pickup, and I had to clean up the previous drivers' mess -- irritating.
Adam G.This is a great operation. The owner is a very kind and honest individual. My Cargo Van was clean and ready. Pick up and drop off were very easy. We are lucky to have this business in our area.
DONGMEI W.I just want to say that the staff at this location are very professional & kind. I've never met such kind costumer service employees. They are wonderful and demonstrated a good knowledge of their job. I will go out of my way next time I need U-Haul, to go to this location. Happy Customer.
PHILLIP C.Improve communication skills of customer service, accompany customer outside, offer to help hook up trailer, do walk around to explain things and thank me for my business.
michel M.The reviews from previous customers made me had some concerns before picking up / returning my vehicle, but everything worked out great. The people were efficient & kind, my concerns proved to be unwarranted. Will recommend.
OLUSOJI O.Super quick and friendly service. This is my go-to U-Haul location in Barrie. They always have a great selection of equipment and are friendly and easy to deal with! Highly recommended.
harold B.I had a great experience. The staff was very kind and professional. The truck was in tip top shape and well maintained. I would recommend this location to a friend!
KENNETH W.This location was very professionally run. Thanks to the courteous staff.
RANDY M.Stephanie from customer service at u-haul was helpful and great. However, the Able moving location tried to scam me out of 100$. Lucky I found the charge on my card and disputed it with the bank. The 100$ claimed to be from U-haul but when I called to confirm they told me that charge was not through them. Use another Uhaul dealer if you can.
Joshua C.The representative that worked there was rude on the phone & in person. Too bad this location is convenient for me. Needs training on customer service.
Farhad N.Was great the way it was
ROBERT S.The location and equipment inventory was good but the experience with the personnel was unpleasant. On the phone he answered through a speakerphone with a lot of echo, it was very difficult to understand what he said. He stopped answering questions while the call was still running without warning why or saying when he would resume the discussion (or he might have said it but it was impossible to understand amid the echoes. In person, he was not amicable. His safety check of the equipment was summary (did not check turn-signals and brake light until asked).
Robert V.The sales agent was great! But U-Haul as a company is stupid and ridiculous! All the hidden fees, and the lack of trucks in my neighborhood made the kms expense significantly more expensive!!! I'm never using this company again
Averil D.Everything was great I just moved to Barrie and they were very welcoming. They were very organized and clean also the 2 beautiful ladies there were very polite and helpful!
ANDERW B.No attendant on site to confirm all good with pickup. Did it over phone. Hard to understand. Tail light on trailer was burnt out. Was told not an issue.
Adam Z.Truck body floor had a huge hole in it that was covered by a piece of wood... My 20 year old son fell through the hole and needed to be bandaged up.. I have notified the U-HAUL location and the truck has been sent for repairs.. When I told the staff at UHAUL about this they asked me to call head office and did not help any further... I will not be using your services again. And I have been loyal customer for 30 years.
Marcus B.Explain the uhaul contract to people before they complete their rental agreements and pay thousands of dollars
KARLA H.ensure returning customers have cleaned out the trucks. The one we had was full of debris and screws
ROBERT S.The person running the facilities was very knowledgeable and professional
ARNOLD K.Refund of deposit was not automatic had to call and call for this
Sandy F.Very user friendly very well organized easy access to units very nice
LEWIS C.Trailer was snow-covered and extremely dirty..... was given no assistance to clear the snow or connect the trailer. Agent incorrectly processed payment per U-Haul procedures (paid by Visa but processed as cash).
thomas H.No service available and when I tried to call the voice mail was full and the customer service line wasn't any help.
Ovidio M.The two ladies working were friendly, helpful and a pleasure to do business together.
Ariel F.She was fast, efficient and friendly. I will use them again.
Paul R.A big sign at the entrance I think would help for business
Jeff Y.Marianna was so very positive and kind. I enjoy renting there.
ANDREW D.First time renting a UHaul, customer service was great.
Chelsea P.There is nothing you can do to improve the situation everything went smooth and well I would use this place again
DANIEL Z.Horrible experience. There was supposed to be someone there when I picked up the truck but there wasn't. I had to call the number on the door and the guy directed me to a lock box and for a good 20 minutes kept telling me the wrong code to the box. I was so annoyed. He made us very late for where we had to be. There was also a ton of moving blankets in the back that took up a bunch of space. I will never rent a vehicle from that location again. Absolutely terrible experience.
Jennifer E.Location was closed when I showed up and had to wait for the employee to show up which ended up causing extra work as our help was not able to stay and help load the truck. Truck cargo box was dirty and had to clean before our move. Not a good experience and would rent from a different provider next time.
Bryan G.My pick up location was changed to this location in last minute. This location was an hour drive from my place. Very unsatisfied with the reservation experience in total. I did my reservation two weeks in advanced and still didn't get what I booked and had to drive for extra hour to pick up the truck. U-haul it's not reliable at all.
Mohammad S.They were very professional and accommodating to our needs.
Harmandeep P.The woman who helped me out was very nice and extremely attractive. Would use the location again 10/10 !!!
Dave W.Gracias Merianna por su auuda y su cervicio exelente
Shalena M.This is the 3rd time I've received excellent customer care. Would highly recommend this location.
RICK B.Personnel was very helpful and efficient.
rene Y.Marrianna and the lady at the front desk were very friendly and helpful. Thanks.
RICK B.Was charged 220 dollars to use truck for 4 hours, retailer gave me keys disappeared for the day, when I did my circle check before leaving the doors were locked and I was given keys without door or back door lock keys took an hour to get ahold and was charged that hour in the meantime. Very poor condition of truck with 1/4 tank of gas when received the keys
Kevin C.No one was there when I showed to pickup trailer. Showed up to scheduled appointment 20 minutes early and employees had left even though I called ahead to make sure someone was there. Then was told over the phone that my visa debit couldn't be charged over the phone but the next day my card was charged 745$ when the rental was only 200. Then after the trailer was returned I was charged the 200$ by aqua bay u haul dealer even though I was already charged 745. I still have not received my refund. Great service stealing money from a customer at Christmas time.
brady M.I rented a 6x12 trailer. However the inside measurment of the length of the trailer is only about11 and a half feet. 12 feet measures to the end of the trailer beyound the door. I had an item 6'9" to move so this made things very difficult.
Ernie D.Desk service and information was unprofessional, truck condition was poor (smelly and flat tire warning light on). Only received a detail invoice after calling u-haul and request one. Have some extra charges that were no explain at the beginning.
GUSTOVE C.Equipment was excellent. There was no attendant present, but pickup was fine via phone and text messaging. The problem was on returning contact could not be made with the attendant as there was no answer and his mailbox was full. Customer support however was excellent and handled my extra day cancellation and refund perfectly.
Ronald R.You charged me a $25 cleaning fee for some reason, the van was left in the exact shape we picked it up. You charged me another $47.40 for mileage when I was asked to provide an estimate for KM's I did so and that was part of the original ad, no extra charge for mileage. There was nothing on the website about the first 149 km's being free. This is nothing short of robbery. I expect repayment of $75.65 immediately.
Ken T.The New Liskerd uhaul dealer told me I could of rented cheaper if I would have brought it back from where I rented from. No one told me this.
Alan S.Easy to collect vehicle and manage paperwork.
EDWINA A.This location was hard to get a hold of through the phone. I tried to call the day before to confirm my reservation, the voicemail was full and no one called back. I did get a hold of Uhaul head office and they confirmed my reservation as it was scheduled online. We arrived to pick up the enclosed trailer at the time of our reservation (8am). When we arrived there was no trailer, and the location wasn't open. I had to call the phone number on the door, again no answer and voicemail was full. Around 8:15 the employee arrived to open the store, but the trailer was not returned until 8:40, and by the time everything was settled it pushed us an hour behind schedule. This was very unreliable and frustrating experience working with this location.
Kaitlyn K.Great customer service the employees are very friendly and helpful. Smooth in & out! I'll do it again and recommend to others!
WAYNE B.I don't have any complaints. Yolanda was very helpful, friendly and courteous.
CORY B.The truck we rented was literally a death trap.. it stalled frequently causing the truck to jolt to a complete stop and put us and everybody on the road with us in danger. The truck we rented should be taken off the road
KEATON DEAN B.Only concern was electric connection cable extender, needed to get from another trailer, all worked well at the end. Store Attendant service was excellent! Please let him k ow.
Carlos N.Interior of cab was not exactly clean, Remote/drop location would make it impossible to deal with immediate needs such as low oils and/or fluids .. ( that were not required this particular time), your milage rates are very high, it's convenient for after hours and holiday rentals.. that's it.
ANDREW B.The place opened late and closed early. They didn't answer phones and their voice-mail box was full. Very unprofessional.
Joseph S.Make sure truck is clean and doesn't smell for next people
Alex H.The truck was dirty inside the cab and inside the box of the uhaul with dirt. I was over charged for the Km of my trip and not refunded and I brought the truck back early as well.
Jason G.The location and van were perfectly fine. The agent who signed out the vehicle was very nice & polite. Uhaul itself is my problem. I tried contacting them at the end of my rental for some clarification, through live chat and was kicked out 3 times. One time, the agent decided after 10 seconds I wasn't “active enough†in the chat & that's why they kicked me out. I emailed Uhaul for follow up, and have still heard nothing back. They have now charged me more for gas that I shouldn't have to pay, bc they would not answer my inquiries. I am not satisfied at all, I'm actually rather angry, and am not likely to use them again.
Richard Sung Yun C.The trailer hitch was just laying on the ground on pick up, sitting up on a stump at least would have been better as these trailers are HEAVY to lift. There also was NO safety pin for the tongue of the trailer which the guy said we didn't need but we are used to using for anything we have every towed. Hard to find the business as it was actually in a building which said CAFE with just a sign in the window. Drove by twice before we found it. Otherwise the trailer itself was fine and in good shape.Cost is perfect!
Jules D.Attendant was very professional and helpful
Sean F.The lady who helped me today were simply amazing! They helped me and my father with open arms. They were knowledgeable, kind and patient. Will definitely be coming back! Special S/o to the manager( or owner).
JOHNNY K.Although it took a longer than expected time to check in, because the Rogers Outrange. But the lady who helped us was extremely friendly & helpful. Due to this, we didn't mind the wait!! The truck was clean and loaded with the materials we requested (they didn't have all of the furniture pads we requested in stock, but gave us everything they did have, which worked out for us anyway). Overall, it was a good experience and I'd recommend the 62 Commerce Park location to friends & family.
SIMON T.Hmm, stick to u haul dealer, that has always been reliable, which in my case is on Essa Veteran drive area Unfortunately ,meant well, rented for myself by another party
Brant L.This location had top notch service. I was very pleased with the customer service. It was an easy pickup and She had the truck ready for me when I picked it up. Couldn't have gone any smoother.
Dave H.I don't know but the guy deducted 85 $ for gas after 6 Mail kilometers and the 20' truck for Judy's 3 hours would be more than 200 $
GHOLAMALI A.The Dunlop location did not have my 15 foot truck. Said was not returned by previous renter. Had to go to south Barrie to pick up a truck at Barrie Rental luckily they had one. The back bay of the truck was covered in dirt and when I pulled out the ramp, it was filled with dirt/soil. Had to sweep out the bay and the ramp before I could move my mattress and things. Had problems with my cellphone uploading my license. Luckily had my work phone and it went through. Same with when I had to return the truck. What do you do for people that don't have cell phones? I don't understand.
Jeffrey A.Impossible to contact by phone. Did not receive a contract or receipt although these were supposed to arrive by text/ email. Person serving was less than helpful … seems like a bit of a ma&pa shop?
ROBERT Z.Even though there are multiple U-Haul throughout Barrie, I don't mind driving the extra kilometer to come to this location. The staff is always accommodating and more often than other locations. I am always able to get what I need. Highly recommended.
CHERYL S.