Thank you to all the people who had anything to do with this contract as you all have knocked it out of the park as you took care of all my needs and gave me peace of mind. I was able to purchase every moving supply I needed for my move in one spot. Highly recommended.
Brad R
Customer Reviews for Able Barrie Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was clean and well maintained Unfortunately there was no one in the office I was able to identify and hook up the trailer to my vehicle myself so this wasn’t an issue for me I am not sure how renting a truck would have worked
Gord SI chose the 10 AM pick up at counter option, but when I arrived there was no one at this location. I had to phone the number on the door and go thru an electronic pick up with my phone. It was pouring rain and I got drenched just picking up the key from the lockbox in the middle of the parking lot. The van was in great condition and worked well for what we needed. I'm not sure why noone was at this location, but if this is a regular occurrence I suggest that you move the lock boxes to a covered location so your customers don't have to fumble with a lock in inclement weather.
David SThe girl at the desk that helped me was super nice and friendly.
DAVIDC CNothing to improve. Everyone was very nice. Hilary was great to work with and explained everything well. Drop off was extremely easy. The gentleman that checked me in was very friendly. I would highly recommend this location.
Maria LIt was worth using a UHaul 15’ moving truck for the first time & I would use it again in the near future
Zelia TExcellent experience! I would highly recommend this U-Haul location and will rent from them in the future.
Vivian NI received confirmation of my 26’ truck the day before the reservation date. It was only at pickup and trying to do online p/u and having problems doing so did I realize that it was not available. I called in for help -there was a lot of confusion and ended up with a new reservation being made with problems at my end being able to access the reservation without my driver being present. This added to the horrible mix up at your end on where / which lockbox to get the key from. We were attempting to open the lock box for an hour and 40 minutes waiting for help from uhaul, mostly because my calls kept being cut off, requiring me to call back, wait on line and repeating my problems. Also we were outside in the snow, blowing wind and cold trying to open the lockbox. I had no choice but to accept the smaller 20’ truck which I knew would not be big enough. I was right and I had to pay someone to bring the rest of my property. The additional mileage and $50 was not close to being sufficient to cover costs that I would not have incurred if I had got the 26’ truck you confirmed the day before. I am looking for restitution of my additional costs. I will be considering my options while I await your response. I AM ABSOLUTELY DISGUSTED WITH MY EXPERIENCE THIS TIME. The lack of concern and care from your employees at my predicament is SHOCKING AND DISAPPOINTING given you had created it. I have used you in the past and given very positive referrals to family and friends…this I am reconsidering and will be sharing this on social media Looking forward to your actions to rectify this and restore my TRUST in uhaul. Thank you
DAVID PI was given a broken trailer
Alex MThis location was super helpful. Very knowledgeable, patient and welcoming. Because of the staff at Able. I definitely would continue to do business with U-Haul.
JASON HVery helpful and friendly staff.
DIANE VI've had to use U-Haul a lot recently due to an unfortunate amount of moving and the crew here has made that process a lot easier on me with no pressure and a lot of help with getting vans and trucks quickly. Thank you
ANDRZE SOur pick up date was January 1st (New Years Day) and I was nervous that no one would be on-site resulting in not getting uor trailer that we needed. I called the pick up location multiple times ahead of the day and left messages for someone to confirm and there was no response. On the day of pick up there was no one there, I called a phone number and was instructed to take it and text a photo of the hook up. I checked in on the app. The next day Uhaul indicated my reservation was cancelled (even though I had the trailer), It was 2 days of phone calls to sort it out. Not an enjoyable experience.
RICHARD JI rented an 5x8 trailer… Was asked to pick it up via Uhaul app.. because location was closed on wednesday at 2pm Returned it friday at 8am Was charged $289.xx On Jan 2nd… Im cool with everything if i am refunded
matt gThis location is not staffed. No one to help. We were texted by the dealer that the dolly and blankets we reserved were not available even though we could see the items inside the store. The store was locked even though within “open” hours. Worst experience I have ever had with U-Haul. U-Haul should seriously consider revoking this location from its options. If I could give a rating of zero stars I would have.
Blake RLocation is great and service was quick! I made online reservation so I was in an out in like 4-5 minutes. The lady there I didn’t get her name was very pleasant an explained everything I needed to know as I’ve only ever rented trailers from u-haul
Jordan GPerfect no issues!
Ojay EI filled up on gas before drop off, but was charged an additional fee at drop off for gas, and this has not been resolved yet.
Mark MTwo back tires deflated after one trip. The person at the counter didn't do a walkthrough of the truck to see if there was any damages. The engine light appeared later during the day and the truck stopped twice while stopped. Overall, bad experience that could have been prevented if we were given a better truck from the start.
JASMINE BNobody in the building every time I’ve visited this location. I’ve shown up for trailers and nobody’s been here. Cancelled and gone to Essa Road location. Van rental went well due to the fact that it was self serve pickup. Voicemail is always full. Overall bad experience here except for my recent one because I checked myself in. Should turn this location into a fully self serve instead of relying on the business. Van however was dirty when I picked it up, and was parked on an angle not in the lines. All vans were parked horrendously. There’s also an unplated U-Haul van here with smashed out windows and beat up. This location obviously doesn’t care about their customer satisfaction. Use the U-Haul on Essa Road (Whimsical Emporium) or Cash Express on Dunlop for a better experience.
Ryan DGreat customer service. Second time renting from this location and everything went smoothly.
Monica-Margarita SOutstanding Service! Definitely recommend to everyone looking to rent. Marianna was very professional and knowledgeable!
kayal tThe van wasn't cleaned well upon pickup, and I had to clean up the previous drivers' mess -- irritating.
Adam GThis is a great operation. The owner is a very kind and honest individual. My Cargo Van was clean and ready. Pick up and drop off were very easy. We are lucky to have this business in our area.
DONGMEI WI just want to say that the staff at this location are very professional & kind. I've never met such kind costumer service employees. They are wonderful and demonstrated a good knowledge of their job. I will go out of my way next time I need U-Haul, to go to this location. Happy Customer.
PHILLIP CImprove communication skills of customer service, accompany customer outside, offer to help hook up trailer, do walk around to explain things and thank me for my business.
michel mThe reviews from previous customers made me had some concerns before picking up / returning my vehicle, but everything worked out great. The people were efficient & kind, my concerns proved to be unwarranted. Will recommend.
OLUSOJI OSuper quick and friendly service. This is my go-to U-Haul location in Barrie. They always have a great selection of equipment and are friendly and easy to deal with! Highly recommended.
harold bI had a great experience. The staff was very kind and professional. The truck was in tip top shape and well maintained. I would recommend this location to a friend!
KENNETH WThis location was very professionally run. Thanks to the courteous staff.
RANDY MStephanie from customer service at u-haul was helpful and great. However, the Able moving location tried to scam me out of 100$. Lucky I found the charge on my card and disputed it with the bank. The 100$ claimed to be from U-haul but when I called to confirm they told me that charge was not through them. Use another Uhaul dealer if you can.
Joshua CThe representative that worked there was rude on the phone & in person. Too bad this location is convenient for me. Needs training on customer service.
Farhad NWas great the way it was
ROBERT SThe location and equipment inventory was good but the experience with the personnel was unpleasant. On the phone he answered through a speakerphone with a lot of echo, it was very difficult to understand what he said. He stopped answering questions while the call was still running without warning why or saying when he would resume the discussion (or he might have said it but it was impossible to understand amid the echoes. In person, he was not amicable. His safety check of the equipment was summary (did not check turn-signals and brake light until asked).
Robert VThe sales agent was great! But U-Haul as a company is stupid and ridiculous! All the hidden fees, and the lack of trucks in my neighborhood made the kms expense significantly more expensive!!! I’m never using this company again
Averil DEverything was great I just moved to Barrie and they were very welcoming. They were very organized and clean also the 2 beautiful ladies there were very polite and helpful!
ANDERW BNo attendant on site to confirm all good with pickup. Did it over phone. Hard to understand. Tail light on trailer was burnt out. Was told not an issue.
Adam ZTruck body floor had a huge hole in it that was covered by a piece of wood... My 20 year old son fell through the hole and needed to be bandaged up.. I have notified the U-HAUL location and the truck has been sent for repairs.. When I told the staff at UHAUL about this they asked me to call head office and did not help any further... I will not be using your services again. And I have been loyal customer for 30 years.
Marcus BExplain the uhaul contract to people before they complete their rental agreements and pay thousands of dollars
KARLA Hensure returning customers have cleaned out the trucks. The one we had was full of debris and screws
ROBERT SThe person running the facilities was very knowledgeable and professional
ARNOLD KRefund of deposit was not automatic had to call and call for this
Sandy FVery user friendly very well organized easy access to units very nice
LEWIS cTrailer was snow-covered and extremely dirty..... was given no assistance to clear the snow or connect the trailer. Agent incorrectly processed payment per U-Haul procedures (paid by Visa but processed as cash).
thomas hNo service available and when I tried to call the voice mail was full and the customer service line wasn’t any help.
Ovidio MThe two ladies working were friendly, helpful and a pleasure to do business together.
Ariel FShe was fast, efficient and friendly. I will use them again.
Paul RA big sign at the entrance I think would help for business
Jeff YMarianna was so very positive and kind. I enjoy renting there.
ANDREW DFirst time renting a UHaul, customer service was great.
Chelsea PThere is nothing you can do to improve the situation everything went smooth and well I would use this place again
DANIEL ZHorrible experience. There was supposed to be someone there when I picked up the truck but there wasn’t. I had to call the number on the door and the guy directed me to a lock box and for a good 20 minutes kept telling me the wrong code to the box. I was so annoyed. He made us very late for where we had to be. There was also a ton of moving blankets in the back that took up a bunch of space. I will never rent a vehicle from that location again. Absolutely terrible experience.
Jennifer ELocation was closed when I showed up and had to wait for the employee to show up which ended up causing extra work as our help was not able to stay and help load the truck. Truck cargo box was dirty and had to clean before our move. Not a good experience and would rent from a different provider next time.
Bryan GMy pick up location was changed to this location in last minute. This location was an hour drive from my place. Very unsatisfied with the reservation experience in total. I did my reservation two weeks in advanced and still didn’t get what I booked and had to drive for extra hour to pick up the truck. U-haul it’s not reliable at all.
Mohammad SThey were very professional and accommodating to our needs.
Harmandeep PThe woman who helped me out was very nice and extremely attractive. Would use the location again 10/10 !!!
Dave WGracias Merianna por su auuda y su cervicio exelente
Shalena MThis is the 3rd time I've received excellent customer care. Would highly recommend this location.
RICK BPersonnel was very helpful and efficient.
rene yMarrianna and the lady at the front desk were very friendly and helpful. Thanks.
RICK BWas charged 220 dollars to use truck for 4 hours, retailer gave me keys disappeared for the day, when I did my circle check before leaving the doors were locked and I was given keys without door or back door lock keys took an hour to get ahold and was charged that hour in the meantime. Very poor condition of truck with 1/4 tank of gas when received the keys
Kevin CNo one was there when I showed to pickup trailer. Showed up to scheduled appointment 20 minutes early and employees had left even though I called ahead to make sure someone was there. Then was told over the phone that my visa debit couldn't be charged over the phone but the next day my card was charged 745$ when the rental was only 200. Then after the trailer was returned I was charged the 200$ by aqua bay u haul dealer even though I was already charged 745. I still have not received my refund. Great service stealing money from a customer at Christmas time.
brady mI rented a 6x12 trailer. However the inside measurment of the length of the trailer is only about11 and a half feet. 12 feet measures to the end of the trailer beyound the door. I had an item 6'9" to move so this made things very difficult.
Ernie DDesk service and information was unprofessional, truck condition was poor (smelly and flat tire warning light on). Only received a detail invoice after calling u-haul and request one. Have some extra charges that were no explain at the beginning.
GUSTOVE CEquipment was excellent. There was no attendant present, but pickup was fine via phone and text messaging. The problem was on returning contact could not be made with the attendant as there was no answer and his mailbox was full. Customer support however was excellent and handled my extra day cancellation and refund perfectly.
Ronald RYou charged me a $25 cleaning fee for some reason, the van was left in the exact shape we picked it up. You charged me another $47.40 for mileage when I was asked to provide an estimate for KM's I did so and that was part of the original ad, no extra charge for mileage. There was nothing on the website about the first 149 km's being free. This is nothing short of robbery. I expect repayment of $75.65 immediately.
Ken TThe New Liskerd uhaul dealer told me I could of rented cheaper if I would have brought it back from where I rented from. No one told me this.
Alan SEasy to collect vehicle and manage paperwork.
EDWINA AThis location was hard to get a hold of through the phone. I tried to call the day before to confirm my reservation, the voicemail was full and no one called back. I did get a hold of Uhaul head office and they confirmed my reservation as it was scheduled online. We arrived to pick up the enclosed trailer at the time of our reservation (8am). When we arrived there was no trailer, and the location wasn’t open. I had to call the phone number on the door, again no answer and voicemail was full. Around 8:15 the employee arrived to open the store, but the trailer was not returned until 8:40, and by the time everything was settled it pushed us an hour behind schedule. This was very unreliable and frustrating experience working with this location.
Kaitlyn K