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Reza M.
Customer Reviews for ABLP Logistics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and efficient staff made the whole process easy
Deven B.Yard is too small
Norman K.Rented a trailer, the girls were very friendly and helpful. The trailer itself had some gravel in the front and the foot was hard to turn to raise and lower the trailer for hookup.
Garry L.Excellent and friendly service. Vehicle ran great
Thomas N.The person who helped me was lovely (I didn't get her name, but it was a Sunday if that helps?). The only thing I would say is that I ordered a dolly and it was not available when I picked up the vehicle. But otherwise, everything was great! Very friendly, very accomodating. I was happy with my service!
Zoe W.Not so much what ABLP can do. But the Huntington location that garenteed my 26foot truck and was not able to forfill. It said I would receive $50 off. Yet when I call them no one answers. ABLP WAS GREAT ALL AROUND. One of the fastest friendless experience with U-Haul by far.
Jessica E.U Haul Lickman Rd Mini Storage was my original reservation 1 month prior, the truck was not there when I went to pick up the truck. The previous customers did not return the truck and were not answering their phones. There was no other trucks available and I was stuck with no truck I reserved and had my helpers had to leave in the afternoon. Finally from my 9am reservation I got a call from the head office about another vehicle available at 2pm. I lost 5 hours and had to be out of my place for noon to avoid frees and U Haul did not care, they only offered $50 and said they can't do anything about it so I am out of luck with the vehicle I reserved. If you need to move out on a date and have to be out by a deadline by a landlord for other tenants, don't count on U Haul. Even with a reservation, you may not have a vehicle to pick up when your reservation comes around and you will be stuck with nothing on the day of with no other available options in town.
Jason S.Quick great easy service thank you
Constantin M.8710 was My unit for my rental. Very unsafe and Homeless people sleep in THE vehicles before us being customers get into them the next day. And the Staff is Fully aware as they did tell me this info. VERY UNSAFE for a Paying customer. Will Be Calling the Ministry of transportation's on this facility for them to come and inspect the u-Haul rental vehicles. 😡
Vaughan H.good customer service
joseph L.The customer service was aces. Thanks girls
Karen M.Fantastic customer service :)
Elizabeth W.Would be nice to start the rental with a full tank of gas, so we don't have to guesstimate how much gas to put in to "get to 14/16ths" etc. Perhaps they can be given to the customer full, and returned full?
Jordan P.I was very satisfied with the service. Was my first time renting a U-Haul. She was awesome. :)
Tina-Rae K.This location stepped up to salvage my moving plans when another customer decided not to return the vehicle I'd reserved at another location. Moving is challenging even when all goes according to plan so this was no small inconvenience. I appreciate that ABLP provided personable customer service, and offered the vehicle I needed the following day. Staff were so helpful in making the adjustments so things would work smoothly the rest of the way.
Teresa H.Improve price, don't over charge re charge and charge again
christina K.The person who helped us was very nice.
Heather C.The people that worked there were really chill, friendly, calm and polite. I had a giant panic attack and they really helped with everything . Even speedy service . Very impressed to say the least.. very happy customer
Ron R.Change traiker hitch to be lockable.
Garry H.None of the equipment (blankets, furniture dolly, etc) we had ordered were available.
Jennifer L.A big comfy chair and coffee and donuts while doing the paperwork.lol
Darren James U.Better location.
norman M.Karen was aces! Very helpful and friendly
Jeffery D.All staff were very friendly and easy to talk to, knowledgeable about what they had on hand and were very good at explaining the process. Thank you Linda and Karen you are amazing!
Ebony J.Pick up the evening prior would be ideal
Bobby A.Lynda's customer service is above and beyond. She worked with me to make our move a lot smoother. Thanks Lynda
alison M.very helpful with drop off of truck. explained our frustration of having to clean the truck before we could use it and was apologetic, even though she had no control over it. Excellent customer service!
Alicia C.This dealer was new to Uhaul so didn't have any idea how to care for the transaction. This caused the transaction tie to take far too long. I was asked to provide references to prove I was who I said I was. They did not want to accept my credit card until I did so. I have been a card holder for 48 years and have never been asked for such a thing. The trailer was not washed. It had a very heavy layer of sand salt and road dirt all over it. I also had to travel to a location in Chilliwack BC to pick it up. I had already been redirected to Langley from Mission (where I requested pickup) to get the truck. In all I was 6 extra hours picking up the truck and trailer. This was a day earlier than I had booked the rental.
Randy G.You overcharged my card and wouldn't refund me said I have to wait for someone to call I'm extremely disappointed
Michelle C.Uhaul needs to supply a better sign for this location.
Steven K.Lady who helped me was so nice and helpful, will be coming back!
Clifford J.The lady who helped went above and beyond she was fantastic! Excellent customer service thank you so very much!!
Tammy T.Very pleasant folks to deal with. I had attempted to return my truck to three other locations in Chilliwack only to find they had closed up their operations but that u-hall didn't reflect this on their web site
MICHAEL R.Convenient location, excellent customer service.
Debra C.Everything was good
Roy B.Original booking attempt was on the website and ultimately unsuccessful (not a fan - needs improvement) but when I was able to contact and deal directly with the staff at this location - they were all very pleasant, helpful and professional. This was my first experience with renting a UHAUL. The staff and the truck I rented at this location was absolutely 5 stars from me Ty!
Tania V.