Customer Reviews for Abundant Storage
(U-Haul Neighborhood Dealer)

31 reviews

1661 S Washington St   Du Quoin, IL 62832

(618) 542-2660

Location Hours

  • Mon-Thur: 7:30 am - 5:30 pm
  • Fri: 8 am - 12 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(618) 542-2660

1661 S Washington St
Du Quoin, IL 62832

Services at this Location:

Location Hours

  • Mon-Thur: 7:30 am - 5:30 pm
  • Fri: 8 am - 12 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing.. all good.

DENNIS B. 
Rating:
5.0

Problem is not with the place of drop off or place of pickup problem is with your GPS being almost a mile away from the actual location of the lock box and the trucks this is not a problem of the pickup or drop off location owner.. the apps you use are absolutely horrible one time you have to use the application another time you have to use a web browser make up your mind

Jeffrey M. 
Rating:
5.0

Beth was great and very easy to work with.

LOUIS M. 
Rating:
5.0

The staff are friendly courteous and extremely kind.

ANGELA M. 
Rating:
3.0

Customer did not leave a comment.

Thad R. 
Rating:
5.0

Customer did not leave a comment.

TROY R. 
Rating:
4.0

The location was fine. The U-Haul support was not very good for a 24/7 pickup. The technology used to check in, especially GPS, does not work. My trip was delayed 2 hours because your team could not get me access to the keys. The truck did not have brights. The truck lights were dim. And there was no cruise. It served its purpose but was probably not safe due to the lights being so dim and your team making me 2 hours behind schedule.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

KELLY G. 
Rating:
5.0

At $250 for two days, the charge seems exorbitant, but the people were a pleasure to work with

Roy S. 
Rating:
1.0

I didn't get the dolly or moving blankets. I couldn't use the online check in because I couldn't reach the site because it was behind a locked gate. Then the key was in the wrong lock box.

NELS M. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

GENE L. 
Rating:
4.0

Customer did not leave a comment.

Kathy B. 
Rating:
2.0

Person who processed my appliance dolly rental said she didn't work for U-Haul and was not making any money from U-Haul for her efforts. She seemed unfamiliar with the U-Haul website and took 20 minutes to complete the rental process. U-Haul needs to train staff at this location and provide them financial incentive to do the work.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

myrtle H. 
Rating:
5.0

the people was there was really nice and polite and you didn't have to do a thing they hooked it up for you and told you have a good day and safe trip I would go back there anytime I need one or anything

KEVIN Z. 
Rating:
2.0

Found the place to drop off the Uhaul. Did not see an office and had a hard time finding the drop box. To which I called them and left a voicemail and message. Never got a returned phone call. We did end up finding the drop box

Deanna M. 
Rating:
5.0

Customer did not leave a comment.

Launa H. 
Rating:
4.0

Customer did not leave a comment.

CONNOR L. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
4.0

Customer did not leave a comment.

Keayuna S. 
Rating:
4.0

Customer did not leave a comment.

CHERYL R. 
Rating:
2.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

Jachob W. 
Rating:
5.0

nothing to change the staff was very helpful and nice

debrah B. 
Rating:
5.0

Best rental experience yet!

George B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN P. 
Rating:
5.0

My Experience was crap, bit the people where I picked up were pleasent & helpful. First I was supposed to have a dolly to move my larger items. (nope) No dolly. We loaded our stuff and had to take a break die to the rain. We got to finish loading it after the rain stopped and went to unload. Upon taking our beds out of the uhaul all of our mattresses were soaked. My kids have memory foam which are like a giant sponge so that was a wonderful surprise. Next morning we go to do the next load and the check engine light comes on. Upon returning the man was very nice & said his field manager was to get in contact with me today. (Nope). I guess I will be calling back. Never had an experience like this with uhaul before and I have used them several times. So Not all that impressed with this go round!!!

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

PATTY A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
No reviews have been submitted for this location.

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