Everything was fine from reservation to ready vehicle and drop off.
RICK S
Customer Reviews for Academy Film & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience renting a U-Box. We loaded the U-Box onsite at Academy Film and Storage. The day we loaded the box it rained. But... the U-box was inside their warehouse for us to load. We were able to drive inside and unload directly into the Box Super easy! All the equipment was in great condition and clean.
ABIGAIL TSame old
MICHAEL HAmple parking. Place was closed. Had to do the self check out through the app and drop off keys in a slot in the door. No problems
Nicolo PNothing, everything was great
ALMA RThe check engine light was on. The electronic pick up process is ridiculously excessive and not user friendly at all. The truck worked and ran fine.
Gregory HEverything went well. Staff in Wisconsin and California are great. One of the boxes needs to retire to the firewood pile. A beat up latch fell off on this end so lock was useless.
Leslie WThis location was great. The gentleman was friendly and informative.
PAUL GGreat customer service is appreciated!
GLORIA MThe truck brakes may need maintenance. I had to press them very hard in order to stop.
Elliott RI booked my reservation over a month in advance and had my truck changed 2 times, once on the actual date of my move. It seems irresponsible for not following up with the original "guarantee" that I thought I had reserved.
Rebekah LAfter hours pickup and drop off was seamless. Equipment was also clean and in good shape.
MOSHOOD GBooked a 15ft. truck 3 weeks in advance of move. When I arrived, there were no trucks available. Sent to a different location that did not have staff on site. It took me an hour to get the key out of the lockbox. In the meantime, the two movers that I had booked had already arrived at the moving location and had to wait for me. I also did hot have time to go back to the original Uhaul location to pickup the 12 moving blankets that I had ordered. Personally, I think the employees at the original location should have retrieved the other truck for me. Needless to say, it was a difficult start to the moving day. Fortunately, the two movers that I booked to help from Heavenly Movers did an excellent job.
Sophocles CIt all worked out great but I really don't like doing it through my phone - It just makes me concerned for unwanted surprises later. I like working with people so I am clear on all details. But thank you
deborah CBest Uhaul location in Camarillo. Easy drop off.
Carlos GStaff over the phone made after hours check in easy.
Daryl WIt was very convenient to be able to get and return the cargovan without waiting in line. The documentation, such as photos, etc, were pretty easy to take and upload. It did not take long.
Gregory WGreat service and very helpful especially when I needed it the most!
Cassandra TAwesome service, very friendly and he got me in and out of there in minutes.
DANIEL WIncredibly helpful and knowledgeable! Will definitely be back if I have a need in the future. Thank you for making my stressful move so easy!
Melissa LAlways nice, prompt, and easy to work with.
GREG EFriendly and efficient.
Herb GRick provided excellent customer service. He was very helpful.
Jennifer WBe open until 5 pm and on Saturdays.
Ben KDebbie was super helpful. Love renting from here.
Shawn WAlways friendly and has my equipment ready on time. Will continue to rent from here
KRISTIN RCheck in was horrific and took half an hour. We’ve rented before and after the photo and driver’s license it was insane to have to call friends before I could obtain key Luckily my next rental is at a location that’s open
Linda SSuch a sweet team!
Mie MCargo van was new (under 800 miles), included a backup camera, and seemed to have better gas mileage than the posted estimate.
Geoffrey OLovely people working there!
Robin MSo far good
Ronaldo ATruck was not cleaned at all, dog hair in the seats they did not provide a lock for the cargo.
Rafael Galways satisfied with this location. I don't mind driving here 17 miles away because if their excellent service
estrella aOverall, I had an “OK” experience, I really didn’t appreciate the hoops required to jump through to pick up a vehicle remotely… My credit card information was already on file, every single one that I took were rejected at first, I had to take a front and back photo of my drivers license, then i was asked to surrender one of four additional items: a contact that’s either friend or family, OF WHOM YOU CALL? if those contacts don’t pick up and I have to provide more contacts and so on and so forth. A copy of my rental lease agreement which no one carries on their person, a passport, which I do not have, and I don’t assume people bring with them when they go moving and one other item that I can’t remember at this time. It’s not the most user friendly system. And whatever happened to being able to pick up a U-Haul from whatever location and drop it off at whatever location? Why did I have to rent a van and put over 300 miles on it instead of just going to San Diego renting a van and driving it up here with my stuff? I don’t know when that policy changed, but you need to bring that back because this “vehicle needs to be returned from whatever location it is picked up from“ garbage needs to stop. I will not be using U-Haul in the future.
Michael Dalways have a pleasant experience in this particular .
Estrella AVery nice and accommodating person at the desk . Best experience ever renting a U haul at this location . Planning to go back again to same Location this week because of the experience I had
Lillian aThe reservation was handled great.
Herb GSome of the instructions were not accurate. During the check in process I was asked for my passport which then somehow was bypassed and I was able to complete the check-in process. The key location was mentioned on the rear side of the truck but it was in a lockbox at the store door.
Praveen Jcheck engine light
JONATHAN NWe were very satisfied with the service we received from beginning to end. We appreciate the text messages. We were running late, family emergency, and received a phone call from a staff person asking if we were still interested in the rental. We will keep this venue in mind for future rentals.
Praxedes YOwners were very helpful and friendly. They had the truck I needed even though last minute. Vehicle was very clean and in great working order. Will certainly rent from them again.
Jason MU haul could explain the check in process a bit more in the email, perhaps a few short succinct images instead of a blob of text
Matthew KAcademy Film & Storage UHaul were a pleasure to deal with. Friendly, efficient, easy rental process and an immaculate truck. 5 Stars!
Michael KI wasn’t able to get the key return process working with my phone when I returned my key after hours—after this location so generously accommodated my urgent needs. Probably user error! Hopefully I don’t get charged extra, but the customer service was supreme!, so I don’t expect any issues.
Jenalyn SCustomer service was great. They had the truck I reserved when I called. Location was very convenient to my home. Highly recommend this location. Be well. R
Ricardo GThe right tire indicator read low. The driver passenger door doesn't close easily air draft noise comes through.
Roy BThe staff should remind customers to fill out the online docs with pictures before they leave. I left after they hooked the trailer up to my truck and didn't see the pre trip documents till I returned the trailer.
Jeff BThe owners were amazing kind and helpful.
Lisa SIf that’s possible change the gas cap, due somebody empty the tank Saturday night and I have to payi for extra gas.
Ismael RI was there with two other people dropping off U-Haul equipment. The location was scheduled to be open but nobody was there.
James LDebbie at the front desk is a gem. Super helpful, cheerful, always goes a step further to ensure that you have exactly what you need.
Lisa LDriveway too small for 26ft truck to enter easily
Russell JVery efficient.
Nona MNone
Daniel PKeep up the good customer service at this location.
Clyde MI rented an in town pick up in Santa Paula but when I got there, they did not have the rental available. I was not notified until I arrived. When they found another available truck of the same size I rented it was an in town rental in Camarillo. Camarillo is 20 miles away and after I picked up the rental I had to return it there. This increased my cost in both miles and gas for both the rental and my personal vehicle. It was a very frustrating expensive, and stressful experience.
James AFriendly and accommodating staff.
Greg GProprietor/manager was super personable and positive in every way. Thanks so much, sorry I forgot your name.
KEVIN VThe entire process was completed in a matter of minutes. Great customer service and friendly staff and they treated me like I was a king!!! Stay the way you are.
STEPHEN OVery friendly, very helpful. Option for appointment to pickup after 4:00.
John AFirst, I drove around the block 3 times because there are no Uhaul signs. My 20 ft truck was dirty..mostly the windows to indicate that it had not been cleaned. THEN, I get home and start loading the truck and realize that the Air Conditioner was not only NOT working, it was consitently blowing warm air and my trip had me driving in 90-100 degree weather. Incredible because I was not stuck...the ONLY option I had was to call Roadside Assistance and just could not get through. COMPLETELY UNACCEPTABLE. Then, I needed to rent a trailer and was told the only trailer available in my location was 30 minutes away. That was Not true because we went on line and reserved one 10 minutes from my home. I am completely annoyed as I had to drive 10 hours in hot weather with the windows down so that we would not roast. I would like a response from someone about this.
Gary VI was disappointed the size trailer I reserved was not available anymore and I had to go to a size smaller. I wasn’t able to fit all of my items for moving and now I have to rent another trailer and do the 3.5 hour drive again. I don’t understand how a reserved trailer is no longer available two days before pick up. I now have to pay for the gas and rent another trailer to finish my move. Very disappointed in that.
Erin B