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Rich T.
Customer Reviews for Academy Film & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything is great
rosa S.I ordered a dolly and when I picked up my truck using the mobile app because it was too early for the store to be open, it didn't have the dolly in the truck at all.
Jessica S.Location is nice. Staff was friendly… perhaps in the future the could not question a person if the equipment will be returned on time because “it has to be out of state on Fridayâ€. I felt like I was not taken seriously.
Jason M.Very nice and accommodating.
Greg E.Fix your system, correct my receipt and send to me. I was told by your phone staff today you had a glitch yesterday. Your people in the field did a great job.
Stephanie S.This location didn't check in the truck. They just took the keys and said thanks. I asked if he was going to inspect the truck and he said no that he would take my word for it. I was a bit uncomfortable as there was a dolly and blankets in the back. So I took pictures and a video of me dropping it off so I had proof that everything was there.
Daniel P.Maybe go to Bulldog liquidators and drop off some pamphlets or brochures of your location. It was so convenient and had no idea you were there. So convenient
Margarita D.Clean out the trucks. Every rental I have gotten has been dirty inside the trailer portion.
Victor H.Nothing...Outstanding customer service and an overall great experience...Thank you!
Christie M.Honestly I thought it was a very smooth process and the staff I came in contact with was very nice overall
Ethan L.Great facility and really nice people! Thank you
VIRGIL A.nothing. the staff at Academy Film & Storage is very friendly and very helpful. they provided everything i needed and made my experience quick and easy. thank you!
Ayzha A.They helped my son when he had to move last minute. Communication and follow-up was excellent. Would use them again . Highly recommend
Matthew P.Everything was Great! Thank You!
Laura A.Great location. Truck was nice and clean
Carlos G.BEST U-HAUL EVER (and I have lotttttssss of experience!)
Laurie R.I don't want to fault the location, but we had a very poor experience overall. I have rented trucks from Uhaul in person before. It was always easy so I figured I would try the self check out after business hours to give us more time to move. Big mistake! We arrived with our 2 year old assuming it would be a quick process. We could not get the website to work correctly. The location seems to be in a Wi-Fi black hole or the website was having issues. My husband and I both attempted to log in using our phones. The location finder would not activate and allow us to proceed. We spend an hour on hold with customer service (never answered) I text/chatted with a representative online, but he said he could not help me. We tried over and over on different devices. Finally after an hour something with the site worked and we were able to get the keys. It was an awful experience. Why you have to have the location on during check in seems like a really bad/pointless idea for this reason. I will never use the self service check out again!!!!!!
Jonathan F.Smooth rental and return. Wonderful service.
Laurie R.No suggestions -- it was all great!
Eric M.The guy behind the counter was very helpful and made drop off easy.
Barry C.Great service. Nice and easy with no problems
MICHAEL M.Best U-Haul customer service ever! GREAT PEOPLE that were very helpful to me and to one another when they were trying to help me and did not have the solution readily available. Their colleagues just jumped right in.
Brenda A.Excellent service! Thank you!
Mark C.everything was very smooth. Nice people to deal with and the eq. worked perfectly.
William R.Quick and easy.
Jessica A.The people at Academy Flm and Storage are top-notch. Friendly, helpful and professional. I have several options in camarillo for uhaul rental but I will always go to them.
Brent R.The whole experience was great. Would do it again.
Richard M.Excellent service!
Adam G.Taillight was out on the trailer. Vendor wasn't prepared for my rental
WILLIAM B.This was our first time renting an auto transport and although it felt very strange to drop off after operating hours, we were very grateful for it. We ended up getting to our destination almost 3 hours later than anticipated because of traffic delays due to highway construction on 101. It would've been super inconvenient to be hauling the auto transport around while we went to Target, Costco and dinner. THANK YOU so much for the convenience of the mobile drop off.
ENRIQUE T.Customer service was above and beyond! This place really went the extra mile for us when we were running late and desperate!
DANIEL K.Great place - will return - Thank you
GREGG R.Larry and family are outstanding and very helpful. Always appreciate their straightforward attitude and making it easy to do business with them.
Ali S.Staff at site very nice and helpful. Truck had high miles and showed it age, but work ok.
MARK B.When I dropped the UHaul off it was after hours.. but very easy to locate and made the After Hours Drop Off service easy to do. Thank you
MARYLOU W.Good rental.
JACOB F.Best in town!!!
Uriel O.Easy drop off was really great! In a very safe neighborhood. Tidy.
Christopher C.Had to go to a different location to pick up an auto transport.
WILLIAM C.Larry is great to work with.
ALI S.Everything was good. Very friendly helpful people at pick up and return
Robert N.The fuel gauge sticks, spent entirely too much on re-fueling... the truck also had a mind of its own when it came to shifting.... not the worst truck i have rented...was clean & the person at the location was really nice and was even open early
RYAN M.I always use Academy Film & Storage for my uhaul needs. Great customer service!
JAMES R.The lady at the front desk was so kind and helpful.
BRENT R.Service is great, ill always come here but for improvements I would say: Have customer information saved in the computer, seems like we have to always save my information in the system each time.
FREDDI G.Very difficult in returning the trailer. Not able to attach location for drop off. I was a single woman in the dark and was very upset. Had to call twice. On hold for half hour the first time so I hung up then called again and waited about 15 min to speak to someone live to make sure my return was recieved. Wasn't very happy. Still no confirmation of it being received.
LYNETTE M.This comment is to help the next customer choose this location due to the outstanding customer service. He went out of his way to help me save money due to an error I made on the website. He corrected the error which saved me about $100.
KRISTEN I.Nothing everything went very well
NEIL K.They are fast and efficient!
DAVID K.