Customer Reviews for Ten 4 Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

2.0

This was a horrible experience from rude customer service from my orginal booking in Saskatoon from the site not working from them changing my order after even asking me to pull a trailer like I’ve never ever felt with such unprofessional booking. Then we finally get a truck the guy says he doesn’t have the keys for it - it was one thing after another and I’m beyond disappointed in the lies and rude customer service abc in the end after over an hour to pick up we got a truck triple the cost of my orginal booking!

Rating:

4.0

Vehicle worked well - small maintenance issues - wipers and gas cap needed attention.

Rating:

1.0

Better customer service. The staff that I talked to only care about the time hes punching out. They dont follow the hours of operation on what is said on the website. Needs a lot of improvement, especially on how to talk to customer with manners.

Rating:

1.0

Unorganized, printer didn’t work, hook up your own trailer, check for damage and working lights yourself, change info and send 13 different messages to customer. No preliminary checks with driver.

Rating:

1.0

I rented a 5 foot by 8 foot trailer. Took it out at 3:10 PM and brought it back by 11:36 AM the very next day. But was charged for 2 full days of rental. Robbery.

Rating:

3.0

The location is fine (and the trailer I rented was good for my purpose) but the Uhaul bureaucracy and online systems were very challenging (to put it in the most polite terms). As a tech savvy person there were lots of malfunctions. I ended up on a phone call with Uhaul for over an hour trying to return a trailer after store hours (the hours are 10am to 2:30pm at my location). The woman on the help line was polite and tried her best, but she could not overcome the deficiencies in the Uhaul system to complete the trailer return. Finally I gave up on the after-hours return and left with the trailer. Had to miss work and return it the next day during the very limited store hours. The store manager was helpful. Beware that the initial quoted price will not be the final price. Uhaul will force you to pay for unnecessary insurance fees. In my case they also tried to charge late return fees even though the trailer return was attempted as agreed (but couldn't be returned because their technology systems did not work and the Uhaul representative on the phone had no power to complete the return without the online system functioning). Beware that if anything goes wrong with their system, YOU will be the one to pay for any delays in processing. Bottom Line: Uhaul is a large US company with a huge online system that is cumbersome. They don't trust you as the customer, and they don't trust their own location managers. If you rent from them, take every precaution to protect yourself with respect to pre-existing damage etc.

Rating:

5.0

The location in Shaunavon Saskatchewan was closed for some reason where I booked at, I found this out 2 days before my pickup. I was switched to pickup my uhaul truck and trailer in Swift current Saskatchewan, 2 hrs away. It is 142 Kim’s away. I was upgraded from a 15 to a 20 foot truck and given a 100 $ rebate. Obviously 142 extra kilometres were added as well. I was very happy with them doing these upgrades. However when I got to the pickup location, the actual store was closed( a handwritten sign stated the location would be closed as part of the new years holiday break). Luckily, when I called the store at the pickup location they agreed to come in , in 20 mins! They came in and I was very happy. I was sooo grateful. I was “ hurrying “ to beat the bad oncoming weather from Saskatchewan to BC, and because of them coming in on their day off, I did 11 hrs of driving without snow! It has been snowing on/off all over BC and Saskatchewan since my trip! The truck and trailer were in excellent condition and worked perfectly . This was the best experience I’ve ever had with UHaul. All my others experiences were brutal for different reasons. Thankyou to those involved.

Rating:

2.0

Keep your pickup time as requested and confirmed and have the necessary equipment to be able to hookup

Rating:

3.0

The reason why I wouldn't recommend this location, the gentlemen wanted to charge me extra fuel he marked under 1/8, where as the gage showed over 1/4 full, I had trouble proving that I return the Truck with more fuel then when picking up, after showing pictures with time and dates I took when picking up the truck and when I drop off the Truck that the Tank gage showed 1/4 full picking up as on the contract. and the gage showed over 1/4 (plus) when dropping off the truck. we both walk to the truck and look again to proved the tank was indeed 1/4 plus full

Rating:

1.0

Was picked up at noon and told we had it for a day which we thought was 24 hours. However on taking it back before noon the next day found out it had to be back by 8:00 am so we’re charged more along with the extra insurance and taxes.

Rating:

2.0

EXTRA CHARGE applied. For GAS NOT used. Applied to credit card 7 hours after return. PREVisual check by driver, client and agent agreed All was good, no extra charges. WRONG. CHEATED. Same reviews posted about same location and agent. First time Ever happened. Very Disappointed. Will be using another moving company next time.

Rating:

3.0

Extra charges were not this locations fault. This was the only spot to drop off the truck. Where I needed to unload was 60 kms away. Therefore the extra mileage charges.

Rating:

2.0

Wanted cash for my return deposit and was given a phone number which to call to get from corporate office.

Rating:

1.0

The guy that help on.the location is not capable for their job and very poor communication to the custumer

Rating:

1.0

Charged me double what I was supposed to have paid already

Rating:

2.0

Staff did not check the trailer, one tire is flat and have to return it. Ordered a dolly but there is none available. Staff seems to be in a hurry and not keen on assisting.

Rating:

5.0

we dropped off truck after hours, so cannot comment on personnel.

Rating:

1.0

A non staffed location. Good idea would be to tell people renting the trailer that there is no longer a u-haul drop off in Swift Current, Saskatchewan

Rating:

1.0

Building looked abandoned, looking through the glass showed completely empty and was locked and nobody to be found at 10:40AM. I purposely had waited a day to return Truck during what was listed as business hours. While there several potential customers left in disgust. Even a mail carrier that dropped off mail mentioned that nobody is ever there.

Rating:

1.0

No one at the return location. No help at all.

Rating:

1.0

Employee is extremely unpleasant, he got mad at me because I did my check in online and apparently he gave my truck to someone else. So he's mad because he had to redo the other person's order. Also he takes old pictures of a clean uhaul and tries to pass it off like that when the uhaul is filthy and has damages. Make sure you take your own pictures cause this employee will screw with you. With gas too so becareful.

Rating:

1.0

Dropped off truck (one-way rental where truck was picked up in another city) and dealer said he'd email me the final charges. I never did get an email but saw high charges on my credit card online. Went to dealer and asked for printout, but he had no printer. I had to take photo of screen to have detailed record of charges. Turns out he charged 4 extra days that were bogus. Phoned UHaul customer service to complain and eventually got refunded by regional office. Be very wary of this dealer!! The guy seems pleasant enough, but is either incompetent or, worse, he’s maybe purposely overcharging people.

Rating:

3.0

It would have been nice to have the attendant help me back up to the trailer. I was the only one there. He wasn't much for conversation either. Also, there should be more places to attach straps to hold loads in place.

Rating:

1.0

Uhaul is a joke, I made a reservation and “traffic” cancelled my reservation (3 times I had to make a reservation) each time saying the truck was no longer available. Then I was called by someone who asked me to drive to swift current to pick up a truck when I live in Regina. If I wasn’t conveniently working in swift current that day uhaul would have been asking me to drive 2 1/2 hours to and back to Regina just to load my stuff not including my 5 1/2 hour drive I originally needed to move with the truck. When I went to pick up the truck the truck was not there & I had to get a different truck that was covered in snow & the guy was mad I asked for a snow brush to clean off the window & I repeatedly told me he had urgent work to do so I had to hurry up when I was the only person in there and he was talking on the phone with someone on speaker phone in a different language. Place is a joke.

Rating:

5.0

We arrived 15 minutes before the location was to close. Customer service was efficient and friendly.

Rating:

1.0

Everything

Rating:

5.0

I don't know what to say it's small town that how busy it is .

Rating:

1.0

Could be more knowledgeable and helpful

Rating:

2.0

For one thing location should be open earlier for drop off, & they should be able to reimburse money owed to Client. We have rented a lot of uhauls over the yrs & this was the worst! FIRST time for trailer, all the other times was with one of the trucks. Also, crappy location in Swift Current to have the uhaul office!

Rating:

1.0

The man that runs it answers his phone and says he’s not open today. Will not take the trailer. Head office says he’s open, he was rude about it too. I had to use my data that cost me $10 just to drop it off because of this. Not impressed.

Rating:

1.0

With this location the only solution is shutting it down. I’m getting a lawyer

Rating:

1.0

Worst experience of my life. This location is literally a joke. Refused to give my my deposit back and literally told me to F*ck off. Literally. Yelled. Swore. Hung up and refused to give deposit. When I brought the trailer back he came out with 2 fingers in the air yelling. This man needs help. Not a business. I would rather use a uhal 2 hours away then this joke of a place. I will be reporting this idiot to the RCMP

Rating:

1.0

This location and Uhaul was terrible to deal with. Unprofessional and rude. Our truck was dirty and when we asked about it he said the previous renter brought it back dirty. Then we asked why he wasn’t charged the fee? The representative said he did charge the guy but never cleaned the uhaul. The price was double what we paid the months before for the exact same rental. The representative selected a different drop off location and never told us about it and entered the wrong km. Then when we tried to returned it we were directed to our originally drop off, which was across the city. We tried speaking with customer service, opened up a complaint and was told to call a different number the next day. Called in the next day and was told the manager of the area would get in contact, nothing. We called back and the lady was rude. She put another request in for manager to call us, nothing. We phoned back in, finally got the managers number and called him. Once we talked to him, he couldn’t do anything for us. He offered a $50 credit and that’s it. We spent over 5 hours on the phone I’m total with uhaul and an extra hour driving because of drop off locations. Overall our experience was awful and we will never use uhaul again

Rating:

5.0

The gentleman who helped me was 2nd to none. He made certain that I understood everything right from beginning to end. Excellent representative forvyour company.

Rating:

5.0

Great service

Rating:

4.0

Signage for building location and door entry could be better marked.

Rating:

1.0

Worst experience ever. RUDE representative. Want to give minus rating if I could. Unfortunately its the only location in town. It was such a bad experience that I would prefer not to deal with them ever in the future.

Rating:

3.0

Though this was a better experience than I have had with Uhaul in the past (I wasn't sent to a distant location to pick up my rental), this location is now the only one in town. The other location in Swift Current, (I was returning the truck I rented), I dealt with 6 months ago, is now closed. The woman there was much more professional. I do want to give kudos to the young man who served us, as he was polite, kind and doing the best he could. He was working alone and trying to juggle several customers at once. Overall, he did a good job. I'm just disappointed in what Uhaul has become over the years. Used to be a much better organization, with excellent service and reliable equipment. Now it's plagued with poor service and faulty equipment, and no one seems to care.

Rating:

1.0

Refused to accept my return, told me lot was full. I was parked on lot when told this. Customer service on phone gave me the run around. Sent me to a non existing uhaul location. Spent hours on hold. Please check my account for the amount of times I had to call in. I was told i could return the truck to point of origin, 2.5 hours away. I put in an additional half a tank of fuel 100$ to make trip back. The next morning I waited 1.5 hours on hold at the same location that refused me day before ( only location in town left open) with the same amount of units on site they accepted the truck return. I lost 2 days if work trying to return my truck rental. And they wouldn't reimburse me for the extra fuel in tank above the return mark. A 100$ truck rental cost me 650$ extra in lost wages and fuel due to Uhauls poor Customer service.

Rating:

1.0

I had to hook up myself, didn't take pictures of the hitch. Lazy

Rating:

3.0

Google hours state open Monday-Sunday. The buisness looked closed and the sign on the door said closed. Thankfully I tried the door to find someone inside.