Customer Reviews for Access 24 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Access 24 Self Storage

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John H.
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Customer did not leave a comment.

Jason J.
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Customer did not leave a comment.

Dan C.
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Giselle M.
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FRED C.
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Nothing, Sharon was very professional and handled everything very efficently. I was very impressed

julie R.
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Sharon is the lady I originally talked to about storage rental and truck drop off location. Sharon was courteous, friendly and very helpful, she assured me I could pay for storage when I got here. My brother was dealing with Sharon and Laurie on my behalf, both were fantastic. They both made this experience very pleasant and I'm very happy to let you know this.

Jolene H.
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Customer did not leave a comment.

aurele F.
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very welcoming agent

Elwood M.
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KRISTIAN R.
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LAWARENCE D.
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Card reading machine was a clunker .

Ronald B.
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Very helpful - great service and friendly too.

Joseph F.
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Sharon was excellent to deal with; she was friendly, made you feel that your business was very important and made suggestions to make my move easier. I will definitely rent from this location in the future and advise my friends as well to use this location. In my opinion Sharon is an asset to this establishment.

Greg F.
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Lynn L.
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David M.
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The staff was very friendly and courteous. I will definitely be using this location again

kevin K.
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mark H.
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Mileage out was not 103113.1 It was exactly 103115 as stated on vehicle odometer at U haul yard. Total miles driven was 193, not 194.9 Thanks for overcharging Mark Hudson

louisa S.
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It was a professional and courteous experience and I will rent again from this location. Louisa K Seales

Ralph M.
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Brad D.
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ROBERT S.
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Truck was not maintained. Steering was horrible and unsafe. Steering wheel shuck so hard had to pull over multiple times because it made my arms feel numb. This added a considerable amount of extra time to my travel. Light on the right hand side of the dolly trailer flashed repeatedly due to a short or something.

josh M.
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Nothing. Great place and friendly staff

matt G.
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The receptionist was fantastic and very friendly she deserves a raise

STEVE M.
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Customer did not leave a comment.

STEVE M.
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Sometimes I'll rent a trailer even if I think I can get what I'm picking up in my SUV just to go see the staff there. They're great.

STEVE M.
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Trent B.
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Darren B.
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Very efficient and helpful staff! Friendly and fast, I will be back!

Robert D.
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Staff was very polite ,pleasant, and easy to deal with and very helpful in hooking up the trailer and making sure I knew how to unhook the trailer.

RAHUL D.
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Great friendly service.

STEVE M.
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Dean Justin M.
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STEVE M.
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Peter B.
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Other than to have a few more trucks to rent, this place is amazing! The team here know there stuff and are very accommodating.

Brad S.
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Customer did not leave a comment.

Jeff P.
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Wendy B.
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Excellent service and adaptable to changes whih are very much appreciated Thank you

Robert D.
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Great service prior to and day of pick up! Went above and beyond expectations.

Al W.
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Customer did not leave a comment.

Balachander A.
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I was not 100% sure whether I will get a U Haul truck or not till last day. I booked a 15" truck on August 31 a month ago and got email there are no trucks available three days ago on 28th. I have to keep on calling the customer care nos., reservation manager to explain my situation to get a U Haul truck, but none were helpful till 30th. All they say is "Sorry unfortunately we don't have any available in St.John, New Brunswick location and check if any of your friend has a trailer to keep your things till September 3rd". I have to call Budget/Enterprise to see if they have any available. I called U Haul on 30th and luckily there was a 20" available at a different location, so picked it up. My advise would be you can book a U Haul truck, but please make sure you have plan-B as well by booking trucks with Budget, enterprise etc., It was a terrible experience for me to deal with U Haul. Hopefully this gets fixed by U Haul soon and not leave the customer dead in the water.

HYUNGGILL K.
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Customer did not leave a comment.

Stephanie G.
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Easy smooth pick up/drop off transaction

Don D.
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The sliding door of the trailor would stick open and very difficult To shut. Had to return to office and have it fixed. This happened a second time. After about a half hour finally got the door closed

Willis W.
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Original order was placed at another location but unable to provide the requested size van. The order was switch to this location, however they weren't able to satisfy the complete order as this location didn't have the requested $7 trolley

Deborah B.
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Customer did not leave a comment.

STEVE M.
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Customer did not leave a comment.

Adam B.
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When it comes to this location, I dont think a single thing needs to be done. Extremely friendly and knowledgable staff. They got me the perfect trailer for my needs. Sharon was amazing to work with, and whenever I need a trailer, I will definitely go through her. Easily one of the best locations.

James M.
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Everyone was friendly and the equipment was everything I'd hoped for. All in all, excellent experience.

Jon D.
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tony H.
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Katherine G.
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There's never anyone there!!!! They don't answer the phone. They close ridiculously early!!!!!

jack M.
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Every thing was good

Michelle M.
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Always use this location if possible as they are efficient.

STEVE M.
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Always a pleasure to deal with this location

florida M.
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Customer did not leave a comment.

Ashley M.
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Just a gravel lot. Returned while close so no interaction with service team

Ashley M.
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No body was there. Parked in gravel with muddy puddles

JON R.
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Trailer brakes did not function or right turn signal, had not been inspected before rental. Honestly I'll never rent from you again

Holly Tan Jay M.
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Customer did not leave a comment.

Dave M.
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she went ahead and unhooked my car hauler before i even got to it ..... above expectations for service

Timothy N.
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Paul S.
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more staff on Saturday morning. The staff member did a fine job handling the early morning rush of clients, but there's only so much one person can do. I had to wait outside the tiny office as there wasn't enough room for all the customers inside, and had to wait almost an hour between arrival and departure with my vehicle. This is no reflection on the staff person, who was great. The location is only open for 2 hours on Saturday, so a second staff member would have made a big difference and not have been costly for the company.

Heather H.
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Excellent service I was originally booked at another Saint John location and nobody showed up for me to pick up y rental .

Paul H.
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The gentleman and receptionist were both very helpful and friendly

Dean M.
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Customer did not leave a comment.

Madelene M.
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not a thing.

GREGORY C.
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The truck was fine but not cleaned and there was spilled coffee/liquids on the console and floor

Nancy G.
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Customer did not leave a comment.

John L.
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Truck smelled horrible. They said they cleaned it in the back because something spilled in it. I would wager money that somebody vomited in it. Very gross!

Noel C.
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Matthew W.
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Lori G.
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As difficult moving is, the friendly staff at this location made things fast and easy

Grant K.
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This was a very good experience, friendly staff and excellent equipment! I couldn't pick anything that would need to be improved!

Tim M.
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Let the customer know when you go and pick up the truck at a certain time and the office is closed due to someone being sick, it would be nice to get a phone call so you didn't go into panic mode. I want to say thank you to Magen she was really helpful and to 24 self storage for hanging around long enough for me to get there. You guys were really helpful so Thank you very much.

Christa B.
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Customer did not leave a comment.

wade F.
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Very nice to deal with.

Derrick S.
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Equipment had a flat tire and no air compressor to fill it. I had to fill it up twice over a 24 hour period - clearly had a hole in it that should have been repaired. Employee at location very helpful and tried to assist the best he could. Offered 2 free moving blankets as compensation - he was great. Equipment was clean but should have had tire repaired prior to renting out

Jonathan R.
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Customer did not leave a comment.

alexander L.
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Truck cabin was dirty and smelled like dog pee. Glad i did not have to drive far.

Trevor L.
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One thing would be to have a jack on the hitch of the trailer it takes 2 people to lift it and attach it to the vehicle.

PAUL S.
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Customer did not leave a comment.

Darlene C.
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Matthew S.
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Todd P.
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Mike B.
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Ruth V.
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Scheduled to pick up U Haul at 9AM office was closed. I waited 15 mins before the person showed up. Other than that service was good

Howard C.
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Nice lady at office - really helpful & patient. She's a STAR

Michael L.
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I cannot improve in excellence! The lady who did the paperwork for me to get the Uhaul con not have been nicer or more helpful. Furthermore the maintainer guy was extremely helpful as well. He made sure the trailer was clean and helped me to jock onto the unit! I'm very pleased with the service of this couple and would not hesitate to recommend this location to anyone!

WAYNE B.
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Dynamic Training Center customer service was simply outstanding from start to finish. Highly recommended to all my friends and family. Wayne Bartlett

Larry O.
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Fantastic service start to finish!

Bob M.
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Customer did not leave a comment.

JASON S.
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Donald G.
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Randy M.
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Sarah M.
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Gas tank was said to be all the way to full but when we actually got in it was not. The woman at the Centre was extremely helpful and adjusted this with no problems.

Dale D.
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Customer did not leave a comment.

BRIAN M.
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Generally a good experience. In my case the pickup location was out of the way for me, but was the only location in town that had the trailer that I needed. Extended hours for pick up would have been preferred which accounts for my "average" location rating.

ANITA S.
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Customer did not leave a comment.

Darryl B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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