Customer Reviews for Access 24 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Access 24 Self Storage

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Jeff P. on

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Customer did not leave a comment.

Wendy B. on

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Excellent service and adaptable to changes whih are very much appreciated Thank you

Robert D. on

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Great service prior to and day of pick up! Went above and beyond expectations.

Al W. on

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Customer did not leave a comment.

Balachander A. on

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I was not 100% sure whether I will get a U Haul truck or not till last day. I booked a 15" truck on August 31 a month ago and got email there are no trucks available three days ago on 28th. I have to keep on calling the customer care nos., reservation manager to explain my situation to get a U Haul truck, but none were helpful till 30th. All they say is "Sorry unfortunately we don't have any available in St.John, New Brunswick location and check if any of your friend has a trailer to keep your things till September 3rd". I have to call Budget/Enterprise to see if they have any available. I called U Haul on 30th and luckily there was a 20" available at a different location, so picked it up. My advise would be you can book a U Haul truck, but please make sure you have plan-B as well by booking trucks with Budget, enterprise etc., It was a terrible experience for me to deal with U Haul. Hopefully this gets fixed by U Haul soon and not leave the customer dead in the water.

HYUNGGILL K. on

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Customer did not leave a comment.

Stephanie G. on

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Easy smooth pick up/drop off transaction

Don D. on

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The sliding door of the trailor would stick open and very difficult To shut. Had to return to office and have it fixed. This happened a second time. After about a half hour finally got the door closed

Willis W. on

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Original order was placed at another location but unable to provide the requested size van. The order was switch to this location, however they weren't able to satisfy the complete order as this location didn't have the requested $7 trolley

Deborah B. on

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STEVE M. on

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Adam B. on

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When it comes to this location, I dont think a single thing needs to be done. Extremely friendly and knowledgable staff. They got me the perfect trailer for my needs. Sharon was amazing to work with, and whenever I need a trailer, I will definitely go through her. Easily one of the best locations.

James M. on

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Everyone was friendly and the equipment was everything I’d hoped for. All in all, excellent experience.

Jon D. on

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tony H. on

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Katherine G. on

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There’s never anyone there!!!! They don’t answer the phone. They close ridiculously early!!!!!

jack M. on

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Every thing was good

Michelle M. on

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Always use this location if possible as they are efficient.

STEVE M. on

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Always a pleasure to deal with this location

florida M. on

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Ashley M. on

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Just a gravel lot. Returned while close so no interaction with service team

Ashley M. on

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No body was there. Parked in gravel with muddy puddles

JON R. on

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Trailer brakes did not function or right turn signal, had not been inspected before rental. Honestly I'll never rent from you again

Holly Tan Jay M. on

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Dave M. on

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she went ahead and unhooked my car hauler before i even got to it ..... above expectations for service

Timothy N. on

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Paul S. on

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more staff on Saturday morning. The staff member did a fine job handling the early morning rush of clients, but there's only so much one person can do. I had to wait outside the tiny office as there wasn't enough room for all the customers inside, and had to wait almost an hour between arrival and departure with my vehicle. This is no reflection on the staff person, who was great. The location is only open for 2 hours on Saturday, so a second staff member would have made a big difference and not have been costly for the company.

Heather H. on

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Excellent service I was originally booked at another Saint John location and nobody showed up for me to pick up y rental .

Paul H. on

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The gentleman and receptionist were both very helpful and friendly

Dean M. on

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Madelene M. on

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not a thing.

GREGORY C. on

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