Customer Reviews for Access 24 Self Storage
(U-Haul Neighborhood Dealer)

266 reviews

1382 Hickey Rd   Saint John, NB E2J4E7
(Off Loch Lomond Dr)

(506) 657-9509

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(506) 657-9509

1382 Hickey Rd
Saint John, NB E2J4E7
(Off Loch Lomond Dr)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANDREW DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JOHN PATON J C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

In the city of Saint John NB this is my favorite location. I used the one on Millennium for my son's move to Quebec, they didn't know about the construction that put 50 plus miles out of my way, I was charged extra mileage. I disputed the extra charge, was told it would be reversed, but it never was. So in summary, i will never will use that location again, even tho it's 5 mins from my house!!

JAMES AUSTIN C. 
Rating:
5.0

Very nice and kind service

jack M. 
Rating:
2.0

Have been charged 200 for cleaning and that's not ok.. truck was clean.. 200 for cleaning.. this is too much and not acceptee

ALIAHMED A. 
Rating:
5.0

Thanks for the help

A A. 
Rating:
5.0

Fantastic employees at the hickey road location, very helpful and courteous

JOHN SYDNEY E. 
Rating:
4.0

Keep a variety of trucks at different locations across the city.

Kelly Ann L. 
Rating:
5.0

Staff were wonderful.

craig S. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
4.0

The main entrance seems to be a general concern with signage . Maybe put a bigger sign to indicate office .

ANTHONY AZOR S. 
Rating:
5.0

Customer did not leave a comment.

YACOV M. 
Rating:
4.0

Customer did not leave a comment.

Catherine Ann M. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH M N. 
Rating:
4.0

Customer did not leave a comment.

EDWINEZRA A. 
Rating:
3.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

allen T. 
Rating:
1.0

Customer did not leave a comment.

aurele F. 
Rating:
4.0

Customer did not leave a comment.

DARREN EDWARD B. 
Rating:
5.0

Nothing I can think of. The lady I dealt with was very friendly and even helped with hooking up the trailer to my truck. Would definitely use this company again if I had too!

PAUL JOSEPH L. 
Rating:
3.0

I rent many trailers throughout the summer and fall months. My parents are not able to do their own lawn anymore and I bring my lawn tractor and take care of their 1 acre lot. as well as my mother in laws lawn. I have for the most part always had a decent experience with Uhaul and rarely do I ever leave a negative review regardless of my experience. This time I was a little thrown by the outcome. I rented a 5x9 open trailer. Was asked by the Uhaul Rep if I needed her to help setting the trailer up as she had a jack, I told her no worries, I got this. The next day I return the unit and know there is some grass drop off from the lawn tractor that fell off in transport etc and was going to ask the Rep for a broom or something to sweep the few pieces out yet at 1 in the afternoon it was closed, Probably for lunch? who knows, yet I figured, I got dirty and took care of the hook up and discharge of the trailer on my own, this 10 second sweep off of the trailer should be fine. Until I received a new charge on my credit card the same day for the same cost as I paid to rent the trailer! I am one to do all I can for everyone else rather than myself and this issue I have right now honestly has nothing to do with a 23.00 charge for cleanup? As much as it does the situation itself. I suppose I should have stood outside and waited for my trailer to be hooked up while I waited and the same upon my return. This is how it has been at the other Uhaul locations I have utilized. I even asked my wife if I was being unreasonable as she would shut me down immediately if so. Anyhow, as minimal as this is, it rubbed me the wrong way and my 3 Uhaul rentals a month that I do will be done elsewhere from this point. Unfortunate.

CHRISTOPHER MICH R. 
Rating:
5.0

Lady was nice and professional.

darsey B. 
Rating:
5.0

The service was EXCELLENT

GRAHAM S. 
Rating:
5.0

VERY GOOD RECEPTION THANK YOU STAFF

aurele F. 
Rating:
5.0

Customer service from 24 Hour Access and Sleigh's Recreation was excellent.

F W BRUCE W. 
Rating:
1.0

The truck was not clean and was full of dust and not cleaned

NONE S. 
Rating:
3.0

Charging two days for seven hours is not realistic having the trailer from 9 to 4:30 is not worthy of two days Called and sat on hold for 43 minutes is not customer service quality I'd expect

JOSE GUILHERME P. 
Rating:
5.0

Exceptionally friendly and accommodating. I would highly recommend this location for anyone in the Saint John area.

Alison M. 
Rating:
5.0

The truck was not back in time and it delayed my move. However the lady who was there working was excellent to deal with and I give her A+++ for service, friendliness and helpfulness. It wasn't her fault that the truck was late, but she was very kind. She deserves recognition for being so good.

ANDREW BARRY W. 
Rating:
5.0

Laurie MacDonald was great to work with. She was knowledgeable and friendly.

CHERYL LYNN J. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE. SHE EVENING HOOKED UP THE TRAILER FOR US 👍

DEBORAH A D. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Wendy G G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE ANNE C. 
Rating:
3.0

The driver seat and steering wheel had a sticky substance on them but luckily I had sanitary wipes and cleaned it myself before using.

PETER ALBERT C D. 
Rating:
5.0

The customer service was amazing, easy to rent from, easy return,

JOHN SYDNEY E. 
Rating:
5.0

Commend the team at Hickey Road, Sharon and Angela provided exceptional service and assistance. I drove by closer uhaul locations for the level of expertise and professionalism displayed at Hickey road location.

Francis P. 
Rating:
5.0

Very friendly service. Equipment was ready when I showed up

MARIE DIANNE M. 
Rating:
5.0

Quick and efficient... Pleasant to deal with.

ANDREW J M. 
Rating:
5.0

All good

JOHN D R F. 
Rating:
5.0

Great customer service and they answer their phones

Rhonda Lynn K. 
Rating:
5.0

Great customer service, enjoyed my experience.

TROY MATTHEW R. 
Rating:
5.0

Service was great..

Glen C. 
Rating:
5.0

Customer did not leave a comment.

REGINALD L B. 
Rating:
5.0

The booking of the trailer was an amazing experience. The wonderful lady was so kind and promised a nice clean trailer. I wasn't there for pick up and a different lady gave my boyfriend the dirtiest trailer on the lot. It was dirty enough that he actually came home and washed it before using. I was not happy by what he told me about his experience after what a wonderful one I had the day before. We used the trailer and swept it out before returning and it was clear that the trailer was not swept before he was given it.

Heather B. 
Rating:
4.0

Customer did not leave a comment.

HARRIS EWEN M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
5.0

Customer did not leave a comment.

Sacha S. 
Rating:
5.0

Rental associate was very helpful. She quickly realized that the trailer I had chosen wouldn't be suitable for what I had to move and set me up with a more appropriate one.

CORY MARK M. 
Rating:
4.0

Customer did not leave a comment.

STACEY D. 
Rating:
5.0

The building is identified well but if you could inform customers the office is in the center of the building that would be helpful. It is hard to see the office door as it is recessed. Excellent service!

dale M. 
Rating:
3.0

Did the contactless pick up and drop off. The pick up went smooth but the drop off wasnt very good. Was having trouble uploading the pictures so as I could leave the truck. It took an extra 30 mins. to get everything correct.

Karen M. 
Rating:
2.0

We needed roadside assistance. Our lever for the back door came up while we were driving and then stayed wedged up with ice and snow and it won't not come back down. Were were told no one was available to come help us and we should try to fix it ourselves, but we couldn't. Had to rent another truck a few days later, and had to pay for it. Spent more than we should have had to for a move within the city. Not sure why I bought insurance if no help is available when you need it.

KRISTA M. 
Rating:
5.0

Customer did not leave a comment.

Corey T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Giselle M. 
Rating:
5.0

Nothing, Sharon was very professional and handled everything very efficently. I was very impressed

FRED C. 
Rating:
5.0

Sharon is the lady I originally talked to about storage rental and truck drop off location. Sharon was courteous, friendly and very helpful, she assured me I could pay for storage when I got here. My brother was dealing with Sharon and Laurie on my behalf, both were fantastic. They both made this experience very pleasant and I'm very happy to let you know this.

julie R. 
Rating:
5.0

Customer did not leave a comment.

Jolene H. 
Rating:
5.0

very welcoming agent

aurele F. 
Rating:
4.0

Customer did not leave a comment.

Elwood M. 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN R. 
Rating:
5.0

Card reading machine was a clunker .

LAWARENCE D. 
Rating:
5.0

Very helpful - great service and friendly too.

Ronald B. 
Rating:
5.0

Sharon was excellent to deal with; she was friendly, made you feel that your business was very important and made suggestions to make my move easier. I will definitely rent from this location in the future and advise my friends as well to use this location. In my opinion Sharon is an asset to this establishment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

The staff was very friendly and courteous. I will definitely be using this location again

David M. 
Rating:
5.0

Customer did not leave a comment.

kevin K. 
Rating:
2.0

Mileage out was not 103113.1 It was exactly 103115 as stated on vehicle odometer at U haul yard. Total miles driven was 193, not 194.9 Thanks for overcharging Mark Hudson

mark H. 
Rating:
5.0

It was a professional and courteous experience and I will rent again from this location. Louisa K Seales

louisa S. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
4.0

Customer did not leave a comment.

Brad D. 
Rating:
3.0

Truck was not maintained. Steering was horrible and unsafe. Steering wheel shuck so hard had to pull over multiple times because it made my arms feel numb. This added a considerable amount of extra time to my travel. Light on the right hand side of the dolly trailer flashed repeatedly due to a short or something.

ROBERT S. 
Rating:
5.0

Nothing. Great place and friendly staff

josh M. 
Rating:
5.0

The receptionist was fantastic and very friendly she deserves a raise

matt G. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Sometimes I'll rent a trailer even if I think I can get what I'm picking up in my SUV just to go see the staff there. They're great.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

Trent B. 
Rating:
5.0

Very efficient and helpful staff! Friendly and fast, I will be back!

Darren B. 
Rating:
4.0

Staff was very polite ,pleasant, and easy to deal with and very helpful in hooking up the trailer and making sure I knew how to unhook the trailer.

Robert D. 
Rating:
5.0

Great friendly service.

RAHUL D. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

Dean Justin M. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Other than to have a few more trucks to rent, this place is amazing! The team here know there stuff and are very accommodating.

Peter B. 
Rating:
3.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Excellent service and adaptable to changes whih are very much appreciated Thank you

Wendy B. 
Rating:
5.0

Great service prior to and day of pick up! Went above and beyond expectations.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Al W. 
Rating:
3.0

I was not 100% sure whether I will get a U Haul truck or not till last day. I booked a 15" truck on August 31 a month ago and got email there are no trucks available three days ago on 28th. I have to keep on calling the customer care nos., reservation manager to explain my situation to get a U Haul truck, but none were helpful till 30th. All they say is "Sorry unfortunately we don't have any available in St.John, New Brunswick location and check if any of your friend has a trailer to keep your things till September 3rd". I have to call Budget/Enterprise to see if they have any available. I called U Haul on 30th and luckily there was a 20" available at a different location, so picked it up. My advise would be you can book a U Haul truck, but please make sure you have plan-B as well by booking trucks with Budget, enterprise etc., It was a terrible experience for me to deal with U Haul. Hopefully this gets fixed by U Haul soon and not leave the customer dead in the water.

Balachander A. 
Rating:
5.0

Customer did not leave a comment.

HYUNGGILL K. 
Rating:
5.0

Easy smooth pick up/drop off transaction

Stephanie G. 
Rating:
4.0

The sliding door of the trailor would stick open and very difficult To shut. Had to return to office and have it fixed. This happened a second time. After about a half hour finally got the door closed

Don D. 
No reviews have been submitted for this location.

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