Customer Reviews for Access A Fortress Storage Solution Property

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Access A Fortress Storage Solution Property

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steven i. on

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Clark W. on

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What a ripoff!!!!!! $145.00 to go 40 miles. Truck was not in great shape. totally mislead on prices!!!!!!!!!! Gasoline was also a ripoff!!!!!!!!!!! Rent from anyone but these people.

Tim K. on

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Service too slow.

Matthew A. on

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It would have been nice to not have been charged for an extra day and have to spend my time contacting U-Haul and the location to get it all worked out during my move (wasting my time).

dennis p. on

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dennis p. on

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Bob N. on

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The lady at Uhaul corporate took my initial order for a truck. I told her twice I need about 45 miles (at least) extra due to where I was picking up and dropping off. She gave me 30 miles. I got charged a little over 3 dollars for extra miles. Sometimes customers are right!!! I was not looking for a bargain just a close place for pick up and drop off. Thanks.

Christopher R. on

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Sid Gooden G. on

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Brett B. on

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Gary B. on

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LEE H. on

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nancy t. on

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nancy t. on

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Steven S. on

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Dropped off equipment here only; location looked well maintained and staff was prompt/friendly.

RON K. on

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Great customer service. Very friendly.

LISA G. on

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Excellent customer service

JIMMY W. on

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STEPHEN T. on

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MARY B. on

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I was totally satisfied with the rental

EVERETT T. on

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tulia h. on

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TODD L. on

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No improvements needed. This location had a Sunday return, which we were grateful for. The employee saw my husband pull up and walked out of the office to greet him.

Charles L. on

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I can think of nothing! Everything was better than I expected it to be.

James J. on

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SCOTT S. on

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Gary S. on

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JOHN M. on

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RACHEL G. on

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The reason i wouldn't recommend this location is we usually use the other location in Yukon i think its westgate . They are alot bigger location.

CLINT S. on

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Nothing very efficient

Chris C. on

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The guy that was working ...can't remember his name but he was polite, courteous, professional and helpful.. made my experience easy and cheerful.

DON H. on

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WILLIAM P. on

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Nothing. These guys rock. Well, maybe a sign saying, "Return vehicles/trailers here" or something.

STEVE S. on

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Dennis B. on

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Friendly service and good equipment. A very pleasant experience!

DENNIS B. on

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Nothing. Excellent service and equipment.

WILLIAM P. on

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designate a parking area for dropoff of vehicles

JEANIE A. on

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PATRICK L. on

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Danielle S. on

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RON K. on

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KATHLEEN H. on

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They were so nice & accommodating.

REX D. on

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Lloyd H. on

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Philip B. on

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DONALD H. on

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Jermy H. on

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TIM B. on

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VALERIE W. on

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LISA W. on

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Barbara L. on

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Location was easy to access; however, the gentleman who waited on us was not very friendly.

Jason C. on

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Nothing

MICHAEL F. on

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Judy C. on

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Quick in and out service; very nice location and personnel.

ALBERTA M. on

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The agent did not set a return location, we left it open on purpose. The return location was set by a call center based on the first delivery point and that location was an additional 25 miles from my final deliver point. Do not set return locations without consulting the customer please.

JP W. on

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GABE E. on

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Terril R. on

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DON V. on

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Person running the place was polite and as nice as could be he was an ACE in my book

Jessica D. on

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LORENZA O. on

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CHARLES B. on

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RICK D. on

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Great service. In and out.

TODD M. on

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Make sure when someone rents a truck for an exact date that it is a guarantee the truck will be there on time and not rented out the day before.

John P. on

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Nothing! Service was great! The location closed at 3 on Saturday but the gentleman was kind enough to meet me there at 7 due to my schedule conflict and urgency of me needing a truck. Great job and I highly recommend this location!

ALBERT B. on

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Great Uhaul customer servie very well informed Thank u for all your help

Forrest T. on

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Extremely nice staff and very quick and efficient. I u need a Uhaul come here

JANNELL W. on

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Very nice and clean facility. Salesperson was awesome! Very fast service!

Beth T. on

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Travis J. on

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TED B. on

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KIM A. on

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The people were incredibly helpful and accommodating. Have used them twice now for moves and definitely will go back again!

BRUCE B. on

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JAMES F. on

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Thanks for believing in me

denise d. on

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DEAN E. on

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Fix huge POTHOLE outside main office door.

TERRY F. on

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SEAN B. on

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a larger sign on your office to locate the u-haul drop off since it is located behind other buildings it would be nice to have more signs pointing out the way to drop off box.

Sam C. on

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The guy let me leave without the lights working! The wiring on it has been redone too many times. That trailer should be given a decent burial!

RICHARD W. on

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DAN P. on

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JOEY W. on

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JEFF L. on

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tom d. on

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pam t. on

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FRED H. on

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SHAWN S. on

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shawn g. on

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MATHEW M. on

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I only wish the price was lower. TO much for the use. 5 days at $40 per day is $200 1500 miles at 40 cents a mile is $600 that's a total of $800. So why did it cost me $1300 ? plus another $100 for taxes and $100 for insurance.

CATHRINE D. on

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Excellent quick service. I would definitely use again and recommend.

KELLY S. on

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STRATTON P. on

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Great and fast!

JOHN M. on

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Extremely helpful and stayed a bit late to help with the hookup

SHALYNNE F. on

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MARTIN W. on

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Michael B. on

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WILLIAM P. on

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I reserved the equipment via your internet site. When I arrived to pick up the equipment the guy at the 'preferred pick up location' was unaware that I was coming. He called someone at U-Haul who then had him send me to another location, thankfully only a couple of miles away. A minor snafu with the web based reservation system?

AMANDA S. on

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JEFFREY F. on

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Drop off location was not clearly marked from the street, but went pretty smoothly after I figured out where I needed to go.

MIKAYLA B. on

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Uhaul prices were way too high and ridiculous. John at the uhaul location worked with us to get the best deal possible. He did a fantastic job but uhaul as a company has a ludicrous price system.