Not ready. Closed before time. Last told me they close at 6pm when I got there at 5:30pm.;they were closed So disappointing. The uhaul return is so not computer friendly. I hope not to do this again. The van was was ok clean. I left it ok clean.
Clarice P
Customer Reviews for Access Cornerstone II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
was ok no issues at all
Douglas HMirrors and windows should be cleaned..
Peter BKeep doing what you're doing!
CLAVERTIS MTHE STAFF IS THE BEST I HAVE EVER SEEN OR WORKED WITH WHEN IT COMES TO RENTING A VAN OR TRUCK
Mark GAll the guest services employees were professional and courteous. Brianna was exceptionally helpful and informative with helping me return the vehicle. Will definitely be back there for anything U-haul.
ANDRE AGreat business and very helpful staff. Highly recommend!
Frank Fthe staff is the best i have ever work with on a rental . i do not think it could improve its the best now
Mark GNothing that I can see. You have a superb, knowledgeable, professional, polite and friendly staff. A pleasure!
Mark GStaff very professional and helpfull,
Izabella GA+ Service / Great Communication / friendly and helpful staff / truck and equipment clean and maintained
STEVE HGood experience. Customer service is stellar. Thank you.
Keith SThe location and staff are on the money. I can't think of anything you need to improve. All around great rental experience.
Aristides SPleasant people in the office
seth pStore opened late as lady arrived after 905. She got out of the Uber, stood there and vaped, once she finally opened the store we waited a few minutes before going inside so she could open, however, even when we went inside she was extremely rude saying they were not open. When we asked what time it opened since our reservation was at 9am she just continued to state how they were not open. So another couple and ourselves continued to wait outside until the other lady with long black hair said we could go in. The lady who was on the middle register and had blonde hair was extremely rude even after opening after our reservation time. She needs a lesson on customer service and simple respect. Even though she was nasty her coworker who actually helped me was an absolute sweetheart and only because of her would I recommend anyone to go to this location.
NIKAIYA REverything was great
Scott IThank you
jeffrey hThe staff was very helpful and nice to do business with.
Walter GCustomer service. Create a more welcoming staff. They were not too friendly.
Deborah CHire more employees because at times this location gets busy , the staff that are there are good . But they to can use help .
Willie LKeep doing what you are doing
augustin kThe service agent was knowledgeable with the rental information and products.
JOSE TService was excellent. Truck was clean and the location was accessible. I am very please with my UHaul experience and I will definitely use again. J
Lynda TSome type of secondary system to assure customers put the keys back in the drop box
Shelley DNice staff
ARA BBreanna Davis was 100% awesome employee
Cleo Pwindows were extremely dirty on the inside of the truck,
harry dKeep doing what your doing! Excellent customer service…..
Ulises MA driver lol just playing
JOHN RAtticus and Breanna were the kindest and most thoughtful CSRs anyone could ask for. You should seriously consider making them CEOs - I’m not kidding - they were awesome
ALAN STruck was hard running went through gas like nothing and it was cleaner when we returned it than when we got it.
Jeff AThe associate was rude when I called asking for assistance. I scheduled a mobile pickup Uhaul for 9am. When I arrived at 9:30am the app directed me to call the store because a Uhaul was not assigned to me. The associate who answered explained they did not check in the Uhaul from yesterday because they came to work late because her child’s daycare was closed. They told me I would need to wait 20 minutes. I am a very empathetic and patient person so if the associate would have explained this nicely and apologized for the inconvenience I would not be writing a negative comment. However, the associate made me sound like the inconvenience, did not apologize and was overall unpleasant. The mobile pickup option is suppose to make the process easier but in my experience Uhaul a mobile pickup wasn’t helpful at all. Instructions and information was poor and my time was wasted. 0/10 customer service experience. Wouldn’t recommend and will not be choosing Uhaul again.
Justine IOn my receipt it shows a rental pick up time of 7/26/22 at 12pm, and a rental return date of 7/28/22 at 11:59am. I returned the vehicle to a parked location and returned the vehicle keys to the worker at 9:05am give or take a couple minutes. It’s not my fault they waited until after 12pm to receive it back in and I don’t appreciate the inaccuracy
Christopher SWoman behind the counter was very friendly and helpful
Joseph LYou need to treat your customers with respect. At the end of the day what you need to remember is there are many other companies I can use to rent a truck from for my moving needs. You need to humble yourself and remember that it is paying customers such as myself, who ensure companies like U-Haul stay in business. I have many options and U-Haul is not the only moving company out there. This is the last time I will use your company and I will never recommend for anyone to use Access Cornerstone II in East Stroudsburg. Your representatives at the front desk were incredibly rude and lied to me saying a truck was down for repair when it wasn’t and this was confirmed by customer care. Your reps refused to change my truck when the truck was incredibly filthy, stunk like s***, and the cup holder was broken.. but don’t worry, I will be sure to include my horrific experience here on my google review.
Jonathan AI was beyond mad by the time I turned in the truck. That entire staff at the drop off location, restored my faith in U-Haul. They were very helpful and steered me to the right people to resolve my disastrous trip issues. They were very professional and informative. They deserve some kind of recognition from the company. Their professionalism was on point.
Hallinston RNothing
Douglas KI was very happy with the rental I made I was taking care of probably and professionally. I had an issue with my card being credited back some money due to an estimated usage but I will call them about this. Overall I will give them four stars.
MICHAEL BThe young lady who assisted me was very patient, knowledgeable and kind. The equipment she was working on was so slow that is why I did not grade the site an excellent.
SHERESE WThe web interface needs work. It took me over an hour to return the vehicle. And when I finally got through, I got an error message saying the process didn't complete properly. Very Bad experience.
Kevin BDrop off info wasn't clear. I was charged $121 for fuel charge. I called and they corrected, should not have happened
David PAlso miles were off
Glenn MI would like for their check-is to be done a little more efficiently. I wouldn't really blame them, it more how their system works.
MARISOL VThis location saved me. As I had reserved through Penske and operation never opened up. Quickly Uhaul gave wonderful service, great rates, and the day was saved.
RICHARD CTruck smelled of smoke but rest of experience was great!
Lisa PBe attentive to the distance you send us to travel to pick up equipment. It severely impacted the time we head to move our items!!! We were moved all night! Terrible customer service as well. Very rude and the locations were in accommodating and rude. I have used uhaul many times before, if this were my first experience I would never use uhaul again!!!
REEHANA PThe uhaul app sucks
Jacob GNothing everything was perfect
RICHARD MBecause everything went well in my case l don't have an improvement opinion
Dalton WNA
DANELLE MThe u-haul website was not working when trying to check in and pick up the vehicle, and the wait time for customer service on the phone was over an hour long. We cut over 30 minutes into our rental time for something that was not our fault, as part of the website was malfunctioning — however, it eventually resolved itself. Otherwise, everything was fine. Please make an easier way/separate phone line to call when having issues with picking up online rentals!
Andrew GGive me the correct location so I'm not driving place to place
Brandon M