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NELSON A
Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent location with very professional team. Rental vehicles always clean and ready.
Michael OGood experience and great service .
Jeffrey CVery nice Van no complaints at all. Thank you so much.
ZINA LAris was very professional, pleasant and clear about the rental policy. He reminded me of the hand truck and covers and just made the pick up very smooth. The front desk rep was so nice and friendly when I walked and exited the location. Great Job!
Arthur VDriven from AZ to NJ when we pu the van. My husband told mgr it was full of smoke. He did nothing. It was filthy in and out. Couldn’t see out of window. No window washer fluid. Driver window didn’t close completely it was cold. Smoke so bad I was loosing my voice by time of return. I am allergic to smoke get sinus infections was already loosing my voice. Explained to new person when ret the van. Also called CS left a complaint. I should never T have to get sick now. There was another van sitting there!!!!
William sThnx always the best 👌 👍
EZZAT AUhaul at Midland Ave is by far the best Uhaul location I have rented from. They have trucks ready when promised and the personnel are great, courteous, attentive and informative.
Alfredo VThe customer service here was great. Very nice and helpful
Besnike AEverything about the rental was great. Staff was great, and the equipment was great.
JOSEPH MThe manager over there not proffered I rent the car at 5 pm and returned early like 7 pm I used it very little and he gave me till 8 pm or 10 pm and he took double charge from my bank account about $100 and it’s not fair and and very extra money and when I spoke to him he said it’s cost $11 for gallon of gas may be we didn’t use 1 or 2 gallons so he’s weird and that like thefts to my money !!!
Ali HU-haul representative should always walk outside and around the vehicle to inspect the damages on the truck with the customer so there's no discrepancy.
Chris VQuick, easy & friendly. I'll be back.
Robert BI don't remember the front desk agent's name, but he seemed to like his job, he was very nice.
MIRNA SGeo was the gentleman who helped me with the U-Haul van rental. He was very courteous and took time to explain everything to me. I have my A/V equipment at this same storage facility location so it makes it very convenient to rent from U-Haul here. I rent a U-Haul van from here at least 3 times a year and I always have a great experience. Booking online through uhaul.com is the way to go and all your records will be in your U-Haul account. Thanks again U-Haul & Geo from Access Storage. --Nathaniel
Nathaniel Snice place
MURTAZ KFront desk rep was professional and helpful. It was easy to book uhaul online and even easier to pick it up. Would recommend to anyone
Kathleen BNothing. Service Agent was excellent and all went well. .
Stephen LFor me was perfect! But is better if you inform next costumers that the truck doesn’t have cords and blankets
Jean mGreat service, including an initial phone call from the location to confirm my reservation as I was running behind schedule.
Keith CEquipment is too old and, even thou everything is working well, it seems like it will break at any second..
Javier CWhile there ended up being a problem with the initial truck to be rented. The representative of the location. Did a great job taking care of the situation. Will definitely come back for either storage or to rent a truck. Have used the space rental site in the past
Edward AVan was in good conditions, but doors are hard to close.
Javier CThe van that I received had the wrong starting mileage and fuel level which indicates that the prior check in was not done properly. This created issues for my rental and additional time that was needed to sort through the issue. All this could have been avoided. It has nothing to do with my rental.
Jay LThis is the only location we will use now. We tried another once, but had to come back here. The employees are so nice and helpful and also accommodating.
Cara REverything went perfectly smooth with renting a 10 ft truck from Access Storage who also provides Uhaul trucks. Access employees were professional and friendly. Truck was clean and ready to go. AAA service
Samantha LThe young woman who took care of me was very sweet. She answered my questions and was very helpful. She was friendly and polite. Was a very good experience.
jamie tReturning it was difficult. Site kept timing out. Had to call customer service and was stuck on the phone for an hour to return the vehicle.
Enes KStaff at Access Self Storage are very helpful and friendly. Truck was great and so was the price. Thank you
Edward BNice people..fast service
ilia ktruck was old. Uhaul should update these trucks more frequently for the price they charge.
Andrew IPerhaps my best Uhaul experience so far! Everyone was friendly, the truck was impeccably kept.
Leigh DRep at location was not very knowledgeable
Jerri MClean, easy to find location and helpful staff
Christopher MThe woman at the front desk was very helpful and friendly. A pleasure to work with her.
Steven Ethere is only one lady at reception, she is very courteous and polite but she is very busy, she has to look after all matters alone, when there are more customers she can not handle all customers same time, need more staff
MUHAMMADW SKeep up the great work!!!
todd lThe guy behind the counter was friendly enough, but he explained nothing. I did not like the check in process with the web page on my phone. None of the photos worked and I had to ask what to do. I got a text to check the van back in via the web that I did not know about because nothing was explained to me. I didn't even notice the text until after I got home. The tire pressure sensor was on when I picked up the vehicle. Sub par experience.
BRETT PThe lady at front desk I think her name was Patria was amazing, friendly, and very knowledgeable you should be honored to have her under your employ I will always use this place to rent uhaul
todd lNothing … you guys did a great job
ANEUDYS Enone
JOSEPH FReturning a vehicle in the app does not work. When I upload a photo of the odometer/gas it gives an error to upload the photo again.
SHAHBAZ Sno comment
JOSEPH BVery good experience
FRANCIS CRain started pouring once I hit the road with a fully loaded U-Haul Truck. Some how the floor in the truck got wet and ruined my couch. Nothing was done to correct the issue.
Michal Zthey were efficient and the experience was very good
Robert BLower mileage rate :D
Amin SFirst time using Uhaul at this location. Very accommodating.
TIMOTHY FWhen I went to pick up, they were not opened and when They got there I was told I possibly wouldn’t be able to get a truck, I should have gotten a call from u haul to go elsewhere. They gave me a return. I was 3 hours late to return, I got a call from them saying they wanted to call before they reported the truck stolen, that was completely an unnecessary statement to say to a customer, especially someone who answers the phone,
Denise GThe truck was very dirty. The previous renter used the truck to haul items damaged from a flood. The back of the truck was filled with mud. The U-Haul employee just hit it with a broom quickly leaving a nice layer of dry dirt dust all inside the truck for me to move my furniture in. The front of the truck was also muddy with cigarette ashes in the cup holders. An overall unacceptable level of filth.
SAMUEL PThe same day when I pick up the truck I drop off the truck at the location Before I returned the truck I went to the gas station and I fell up the gas the same way they give it to me The next day I receive a statement for $59.40 for gas That location need to be reported that’s a fraud They didn’t even call me or try to contact me they just bill me with the amount of money Without my authorization I am very upset and mad about that that shouldn’t happen like that
Iyad sGreat staff and experience....
PETER MOverall, truck was ready to go and pickup/drop off was quick. Employee was late opening the store though so we were 20-30 minutes behind schedule.
MICHAEL HUhaul should have more moving trucks available and not put in the fine print that it will change the customer pickup location depending on availability. That is very sneaky!
MOHAMMED S