No need to do anything different. This rental was awesome in all facets.
David Ely- California CA
- Diamond Springs
- 95619
Customer Reviews for Access Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
500 Racquet WayDiamond Springs, CA 95619
Services at this Location:
Office Hours
- Mon-Thur: 8:30 am–3 pm
- Fri-Sat: 8:30 am–4 pm
- Sun: Closed
Special Operating Hours
- 3/31/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
The customer service rep was excellent. She was Very helpful and pleasant.
Kevin McCartney- Rating:
- 5.0
Customer did not leave a comment.
Frank Hildebrand- Rating:
- 5.0
Very friendly and accommodating through a stressful situation. Thank you for your friendly service.
diana jo morgan- Rating:
- 1.0
They overcharged me by 12x the agreed upon amount at no fault of my own. Getting your money back is near impossible but they will charge your card without notifying you beforehand. This is not the first time either.
JOSE TELLEZDOMINGUEZ- Rating:
- 5.0
Nothing. Everything was fine.
Dana Dupont- Rating:
- 5.0
The young lady in the office was very helpful. Both times I have rented from this location she has been the sweetest and very helpful. She is the reason I will continue to go there.
Jeffery Haws- Rating:
- 4.0
Customer did not leave a comment.
james vogan- Rating:
- 1.0
Got there before noon and there was no one there. They gave a hard time about where the truck was parked (handicapped). Husband is handicapped.
Mark Tippery- Rating:
- 5.0
Customer did not leave a comment.
Roger DeCantillon- Rating:
- 5.0
The trailer I rented said it was 6x12. However, the back where the ramp is, is not actually 6 feet wide. It’s closer to 5 due to the panels on the side. The item I tried to put into the trailer would not fit and so I rented the trailer and drive 4 hours round trip for nothing.
Cassie Rice- Rating:
- 5.0
The owner is always wonderful to deal with
Matt Gerrior- Rating:
- 4.0
Casandra was great.
Thomas Noonan- Rating:
- 5.0
Customer did not leave a comment.
Jake Trimboli- Rating:
- 5.0
Thank you! It worked out great.
Michelle Bergman- Rating:
- 5.0
Great service… in and out no issues… rep was kind and helpful..
Darin Miller- Rating:
- 5.0
There was a slight hiccup with before hours pick up but U-Haul’s customer service was amazing.
Joseph Neumann- Rating:
- 5.0
Customer did not leave a comment.
Jon Daggett- Rating:
- 5.0
I enjoyed the entire experience until I returned the vehicle. The rear bumper was "slightly bent" and a screw was missing from it. I was charged an additional $150. I feel this was over and above by far.
Terri Wehner- Rating:
- 5.0
The front desk lady was so lovely! Everything was perfect and I was able to move everything important in one load. This has helped prevent my family from ending up homeless. Thank you all! Have a lovely need year!
Denise Proctor- Rating:
- 4.0
Nothing , great service representatives
JAMES GRILES- Rating:
- 3.0
It was hard to see where to find the front door to check in. And like all Uhaul stores, it was crowded in the parking lot. So average. The receptionist was very nice.
Sharon Ferguson- Rating:
- 3.0
Customer did not leave a comment.
Julie Caraway- Rating:
- 3.0
Customer did not leave a comment.
Lily Cummins- Rating:
- 5.0
Best experience with Uhaul to date.
Susan Daintree- Rating:
- 5.0
Central heat, office was cold
Joshua Lopez- Rating:
- 5.0
Very helpful, fast and easy for walk in.
Chantha Chhaly- Rating:
- 5.0
Customer did not leave a comment.
AllCare Larry DeZonia | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul Hieb- Rating:
- 4.0
Customer did not leave a comment.
beverly harvey- Rating:
- 5.0
This location has very good and service..highly recommend!
Roger Filippelli- Rating:
- 5.0
Easy, friendly, no hidden costs
Mary Addie- Rating:
- 4.0
Due to poor cell service, it is very difficult to use phone for pickup and drop off. Cassandra was friendly, knowledgeable and very helpful.
Susan Barney- Rating:
- 3.0
If you want us to use the app or internet in the rental process (especially returning equipment after hours) make very sure the location HAS internet or cell coverage.
Jim Hubbell- Rating:
- 4.0
Why would you take away pickup trucks from your fleet. Not everyone needs huge moving trucks all of the time. Some of us just need to move smaller stuff. The office staff here is always very nice.
Richard Valdez- Rating:
- 5.0
Customer did not leave a comment.
Adam Gardner- Rating:
- 4.0
The lovely lady at that location was awesome! Totally saved the day, I can’t say enough about how much I appreciate her working with me to make my move go smoothly. Unfortunately I don’t remember her name, but I believe she’s the only one there. I’ll definitely be using that location again!!
Lydia Gallapoo- Rating:
- 3.0
Lady is always nice
Richard Valdez- Rating:
- 5.0
Customer did not leave a comment.
Frank Sims- Rating:
- 5.0
Customer did not leave a comment.
David Sarrafzadeh- Rating:
- 5.0
Cassandra was quick and precise with her service
scott lacrosse- Rating:
- 5.0
Customer did not leave a comment.
charles knoblauch- Rating:
- 5.0
Staff is very helpful and good people.
jim fitzpatrick- Rating:
- 4.0
Customer did not leave a comment.
Eric Witcher- Rating:
- 5.0
Customer did not leave a comment.
Brian Schopf- Rating:
- 2.0
Was super dark not enough lighting in lot felt kind of unsafe being right by a rowdy cowboy bar.
Bridget Smith- Rating:
- 5.0
Employee was quick and professional.
Cody Mould- Rating:
- 5.0
The U-Haul mobile phone application requested photos of the trailer I rented. But the application would not allow me to upload those photos. The application offered a photo example. But when I tried to view the photo example, the application completed my trailer drop off without excepting the trailer photos.
Robert Cooper- Rating:
- 3.0
Customer did not leave a comment.
JULIENNE SCHULLER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Hubbard- Rating:
- 5.0
They are very nice and friendly and very helpful.
Danya Walrod- Rating:
- 4.0
Customer service was friendly and quick
Debra Zaragoza- Rating:
- 5.0
Access is always a great place.
MATTHEW GERRIOR- Rating:
- 5.0
Customer did not leave a comment.
Robert McLean- Rating:
- 5.0
Customer did not leave a comment.
gretchen fretter- Rating:
- 4.0
Customer did not leave a comment.
John Atkinson- Rating:
- 5.0
Excellent quick service. Very friendly. Thank you!
William Seal- Rating:
- 3.0
Customer did not leave a comment.
Ryan Watkins- Rating:
- 5.0
Customer did not leave a comment.
Dominic Estrada- Rating:
- 5.0
Professional, friendly and helpful staff. I would recommend!
Randy Souza- Rating:
- 3.0
My drop off was completed at night, so I never really could take a look at the facilities or interact with the personnel
Ingrid Anderson- Rating:
- 5.0
Service was excellent, fast and easy. Will be back to this location.
tim miller- Rating:
- 5.0
Customer did not leave a comment.
Baryl Lack- Rating:
- 5.0
The staff demonstrated great understanding and flexibility.
Stephen Flynn- Rating:
- 5.0
Customer did not leave a comment.
Alfonso Raimondi- Rating:
- 5.0
Excellent customer service. Very easy to do business with. Happy, repeat customer.
Jason Koehler- Rating:
- 5.0
Customer did not leave a comment.
David Sarrafzadeh- Rating:
- 5.0
Great customer service. Convenient location. Just what I need and why I'm a repeat customer.
Jason Koehler- Rating:
- 5.0
Customer did not leave a comment.
David Trenary- Rating:
- 4.0
Your mobile app sucks. I was never able to access it, even when I already had a conformation number. The people at the location were helpful and I had no problems
Randy Richard- Rating:
- 5.0
Customer did not leave a comment.
demetra heigher- Rating:
- 5.0
Great customer support
Sean Van Slyck- Rating:
- 5.0
Customer did not leave a comment.
Diane Gonzalez- Rating:
- 5.0
Customer did not leave a comment.
Carley Zaragoza- Rating:
- 5.0
Everything worked out as planned
Craig Beamish- Rating:
- 5.0
Customer did not leave a comment.
Jane Lewis- Rating:
- 5.0
Customer did not leave a comment.
Nathanael Hinzman- Rating:
- 5.0
Make sure to keep Casandra! :)
Daniel Wharton- Rating:
- 5.0
My pick up was easy and the employee who helped me was friendly yet professional.
Nicole Lee- Rating:
- 5.0
Make it easier to find online. I didn't even know it was right by my house.
Jake Trimboli- Rating:
- 5.0
Great place with friendly customer service.
Jeff Waisner- Rating:
- 5.0
I really appreciated how quickly the reservation was processed and how friendly the staff was.
Victor Gonzales- Rating:
- 5.0
Customer did not leave a comment.
carolyn mothershed- Rating:
- 1.0
Customer did not leave a comment.
Matthew Vander Dussen- Rating:
- 5.0
Customer did not leave a comment.
Brandon Kelley- Rating:
- 5.0
Really Awesome People. Everyone is very nice. I had a great experience. Just keep doing what you’re doing. A+++
Nicholas Blizzard- Rating:
- 5.0
Customer did not leave a comment.
Guy Nixon- Rating:
- 5.0
Customer did not leave a comment.
Naomi Swerrtfeger- Rating:
- 4.0
Nothing here!
FAITH MURPHY- Rating:
- 3.0
Go somewhere else not to friendly seem to b somewhere else
Ty Oller- Rating:
- 5.0
They were great to work with.
DONALD EVERETT- Rating:
- 5.0
This UHAUL always makes the job easier and drop and pick up simple! Thx
Brian Edmonds- Rating:
- 5.0
Ety nice professional atmosphere. They are also very accommodating aand i would definitely recommend this location!!!
Coby Scarborough- Rating:
- 5.0
Customer did not leave a comment.
Gary Lee- Rating:
- 5.0
I know that you shouldn’t drink an drive but if this facility offered beer that would be excellent
Gerald Hoytas- Rating:
- 5.0
Customer did not leave a comment.
Leslie VanSyckel- Rating:
- 5.0
Customer did not leave a comment.
louis halpern- Rating:
- 5.0
Cassandra is the best U-haul person I’ve had the privilege to work with. Very professional and always kind!
JAMES OWENS- Rating:
- 5.0
Customer did not leave a comment.
Sean Cornell- Rating:
- 5.0
Customer did not leave a comment.
Billy Sheats- Rating:
- 5.0
Customer service was excellent very quick and painless
Chris Blair- Rating:
- 3.0
Customer did not leave a comment.
Shannon Aldridge- Rating:
- 5.0
All my furniture was delivered and in perfect condition !!! Service was great !!!!! They unpacked all , took away boxes ! I was very happy !!!!! Thank you 👍🏼
Loween All Care | Overall Experience- Rating:
- 5.0
The employees at Access Storage are amazing, very helpful, friendly and kind. Their facility was always clean, secure, temperature controlled, and had whatever other items were needed for help with moving. Unfortunately the lighting was not working on our storage row for a few months, which made it hard to see. Also, it was very hard to get a hold of someone there by phone to confirm if they were opened or closed. One time we drove out there during business hours and they were closed. Also, when we booked our Uhaul there, it was automatically rescheduled to a different location. So, that made it challenging to get our stuff when we wanted it. But, we understand things can not always be perfect, and over all, we were very satisfied with Access Storage. Two thumbs up.
Cynthia Buetow | Overall Experience- Rating:
- 1.0
Did not honor my Rez so I had no where to store belonging- said they were filled up already. Paid more for uhaul miles b/c I had to find a new place to store stuff last minute. Terrible experience.
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