Customer did not leave a comment.
Billy W
Customer Reviews for Accurate Appliance And More LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man was very nice and helpful.
Mark WTruck had a large crack in the windshield and quite a few other “x” stickers marking damaged areas.
Ben CTruck was not clean inside cab nor the cargo area we were to pick up at 9 no one was there til 9:15 there was no moving blankets in the truck nor a dolly when we dropped off the man was on the phone and took the keys and said your good. I will go to spirit lake before I will go back to Soencer
joni cI would 100% recommend this location in Spencer Iowa. However U-Haul as a company has lost my respect from dealing with their 1-800 #
Spencer CEverything went well, from the time I got there I was treated very politely and the staff was very helpful hooking up the trailer properly and getting me on my way.
jerry tGuy that ran the store showed up 15 minutes late when he was supposed to be there at 10am. I already had to drive 33 minutes out of the way to pick up the U-Haul. Then he told me the trailer is some where in the yard and ask me if I needed help hooking it up. U-Haul requires that I waited for them to hook it up or I would have already been gone. It was 1040 before I got out of there and set my whole day back. The I got charged 15 bucks for not sweeping the trailer out which is BS also. I’d didn’t need to continue to use U-Haul to move my stuff from 5 hours away I wouldn’t at this point.
Derek SBetter lighting in lot/key pickup boxes for those using 24/7 pickup after dark
James VNo problems at all.
Richard RVery helpful and friendly! Highly recommend this location for Uhaul rentals.
Dave MIt was hard to find a worker when we went to drop off the truck. We had to walk around appliances that were being fixed until we found someone. The place was very dirty. The worker was very nice. It was close to where we moved.
PATTY GGot charged 114 dollars for 2 gallons of gasoline. Went to the location picked up the vehicle and returned it with the extra 2 gallons it was missing and got told I would get a refund of the extra money charged. Got told my transaction would be reversed and money would be put in my account and then re charged the proper ammount. That refund never went through before they charged me again and now I’m left with 50 dollars to my name and a hope that I get my money back
Austin HThe drop off was quick and easy. Lots of space with easy access.
Larry FAC didn't work battery would not start ignition had to be cranked all the way back to almost breaking to start vehicle passenger door didn't work open form the inside taillights did not work it was an all bad experience couldn't use the truck until the evening that why I had to use it at night and then. found out the taillights didn't work bed lights only worked with the driver door wide open should be a switch or something
Avelino PCheck your equipment. Educate your employees. Call people back who reach out to you.
Jill DHours of operation on Saturday seemed to be limited but drop off instructions were good.
Barrie TThis location was closed when I arrived, but went through the online U-Haul procedure for dropping off a Truck and a Trailer, key drop box, etc. and both worked very well.
Tony LVery easy drop off process.
Anne BWas told that all I needed to do was full up the tank when I dropped off the truck. I got a surprise 60 dollar charge because even though I was told the price was correct and included the mileage, the agent didn't calculate correctly. Not good.
susan pLock was left on back door. Had to switch trucks. Service rep work with us to resolve but delayed us in miving
Darrin RWe dropped the truck off on Sunday. Left keys in drop box. Loved that we didn't have to wait to drop off till Monday.
charles yThe people I rented from were extremely rude I didn't even get the U-Haul out of the location I had to dig it out once I got it out it would not shift I had to fix it myself in order for it to work properly I had rented it for 3 days I only used it for one I ended up hiring another person to move me
Kirtin Wback door was frozen shut. Had to get products to thaw before it could be used. Spendy
Emily PHave more selection. I didn't need such a big truck.
Elizabeth QThe last time I rented a u-haul there were heavy blue blankets to use, this time there wasn’t anything. I was disappointed that there wasn’t any.
Jackie BVery friendly and helpful
LaRae PThe help wasn't able to hook up the trailer and had to wait on the owner so no able to get it picked up in a timely manner
Debra BEveryone except for the site owner was very hospitable and very helpful. If she didn't have amazing staff, I would never do business here.
Dale MRead above comment…
Amy HEverything was fine Very helpful and friendly Just don't find that in to many places anymore
Jon CBest uhaul truck I ever rented
eric oDealt with them before through Uhaul and was very happy with their service
Terry BLet them know ahead of time that checking in via phone so not to waste my time
Omar Jno issues
Mike ECheck out was quick and friendly
Adam WCruise control!!!!! & electric windows
Rich H