Customer did not leave a comment.
Justin E
Customer Reviews for Ace & Jerry Auto Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work
James SWe had no problems with the location. But the check-in process online was a nightmare. The system wouldn’t scan my license. I tried for probably 10 minutes. It was Saturday morning and the pickup location was closed so I couldn’t ask anyone for help. I tried using the chat feature to get help and I got an initial response that they were reviewing my problem. And then no response after that. I called the customer service line and couldn’t get through to a human. I finally downloaded the U-Haul app and started the process over for the 4th time and it finally worked. It was about a 45 minute process adding a lot of stress to the already stressful process of moving.
Maren LGreat and very efficient service, totally recommended!
Carlos Oeasy and fast.
JEFFREY MThe checking was quick and easy. I wanted to pick up the truck on Saturday when the dealer was closed. I was able to check in the day before. The key was available via a lock box. I picked up the truck without difficulty, moved my material and returned the truck. The equipment worked well. Ace & Jerry is a great dealer to work with.
William CI reserved a dolly which they didn’t have one. Wasn’t notified before hand si I couldn’t make any arrangements to get one. so I only could move 1/2 of my stuff. Now I have to rent another truck and rent a dolly from home depot to move the rest of my stuff the truck should be on them!!!!
JOshua JKind and courteous service!
STEVEN BVery friendly and helpful! Will be using this location for future needs!
dianna rAgain easy and straightforward
Henok ZI was over charged for fuel as the location reported the fuel level lower than how I actually returned it.
John BLet the customer know if they return after hours that someone will be in the lot. There was someone there when we returned after hours and he seemed suspicious. Not sure if he was an employee or not but since the rental was there when I called in the morning it was all ok. If he was supposed to be there some advance notice would have relieved any worry that it could get stolen. I also think providing a lock for the trailer would be very helpful so that at any time it wasn't at risk of being stolen.
Rebecca JThe man that helped was easy to work with and very kind! I had had a pretty frustrating week prepping for a wedding and they made it so easy!Thank you truly!
Makenna SNothing! Keep up the good work!
Gregory CIt was very fast and efficient pick up and drop off. Keep up the amazing work.
Renn FVery friendly and helpful staff that made returning my trailer a breeze!
Anthony BEasy drop off.
Arthur AIt was quick friendly and efficient. My favorite place to rent by far
Brian KHe was some what rude. I had gotten an email asking to return early if I could because the trailer was needed. I asked for some kind of refund since I did turn it early (greater than 24 hours) ask he gave me was 15.00
Jennifer JLet me know I didn’t actually need the paper copy.
Thomas HOnly thing we noticed not up to par was the trailer had not been washed and was dirty. Service on pick up and drop off was excellent.
Vic MThey were very helpful.
karen rWas just a trailer drop off at night, didn't interact with staff.
Vicki OExcellent experience renting at Ace & Jerry's. The owner was super chill and helpful. Would definitely rent from them again.
Spencer HThis was not my intended pickup location. I had reserved a pickup in Springville at the Friends and Go gas station. Upon arrival I did not see the 10 foot truck I had reserved in the lot. I completed the online check in to pick up the truck and it told me no vehicle was assigned and to go inside to talk to someone. I went inside to find out why the truck I reserved was not here, and the cashier had a look of panic in his eyes as he told me he gave it to someone else that morning even though I had a reservation for it. He was not helpful in helping me find a new truck- just told me to go to a place in Provo to "see if they have one". I had to call myself and thankfully the guy on the phone was super helpful to change my reservation. However, my new reservation was in Provo which caused me to travel more miles than intended, which upped the final cost of renting the truck. Despite all that, this location in Provo was easy to access and the mobile check in was a breeze. Just wish my original reservation had been guaranteed.
Allison BFriendly, prompt, & efficient. Thank you for making this a good experience.
Victor LThe center was closed when we dropped off the equipment but the afterhours drop-off was very easy.
Gary DGreat location. Im not comfortable backing trailers up, and a guy who worked there volunteered to back it up and unhook it for me when I returned. It was so nice. I would definitely go back!
Megan CThey were wonderful to work with! Very kind and helpful service. Thanks Ace and Jerry Auto Glass!
Rinda KThey were great!! Fast, thorough, friendly and helpful. So easy!!!
LARRY DVery easy drop-off experience, they were prompt in verifying my equipment was checked-in.
Daniel SNothing 👍
James ECustomer service was outstanding!
RANDY EThe passenger side upper mirror was cracked and mad it difficult to see traffic on that side, used the lower mirror most of the time.
Don KWe dropped the truck off during lunchtime and no one was there, so I left the keys in the dropbox. We didn't have any interaction with anyone but the truck was checked in shortly after we dropped it off based on the email I received and all went well with it. I liked this as a drop off because the lot is large with plenty or room for parking.
Joseph BThey were quick to change my reservation to 24/7 self pick up when I was running late. That was very helpful.
Lanae LThe furniture pads were not there.
Joseph CStaff was excellent!
mary HNo problems. Check in was convenient and handled well.
brent jQuick and easy - great owner
Scott SThe auxiliary audio function did NOT work so I could not listen to anything other than random AM/FM channels for 9 hours. NOT WHAT I PAID FOR!
Michael DFantastic service! Thank you!
Glen HEast pick up and drop off👍🏻
Tracy EFast, easy service. Ace & Jerry were great to work with.
Fred ASuper easy to pick up and drop off. I was able to pick up a truck at 10pm using the mobile app. A gas station super close to fill up at. My only suggestion would be to add gravel or something to the side of the lot where the trucks are parked. When I walked around the truck to check the condition I had to step in and around some weeds that had sharp stickers in them that stuck to the bottom of my shoe.
David CNothing Val was awesome. He went over the whole truck with to make sure I was comfortable with it. Great experience!
Jeremy M