Customer Reviews for Ace Hardware 651
(U-Haul Neighborhood Dealer)

50 reviews

1320 E St   Charleston, IL 61920

(217) 345-0755

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(217) 345-0755

1320 E St
Charleston, IL 61920

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

dale W. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
3.0

Sweep it out before renting it to the next customer. Have enough staff on hand to handle both the u-haul and cash register.

Kenton M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
3.0

clean the vehicles - dont let employees smoke in the vehicles. give paying customers a refund on contracts that were not fulfilled

Kara M. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

The whole process went very well.

dan E. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

George I. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Brittany R. 
Rating:
3.0

Customer did not leave a comment.

gary G. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Great customer service. Very friendly. Only complaint was the first guy I dealt with, helped hook the trailer up, and he didn't lock the hitch properly. But with a pretrip inspection the issue easily fixed.

Bobby F. 
Rating:
5.0

They were great!

Frances P. 
Rating:
5.0

Used the on line return process which was great.

Jon L. 
Rating:
5.0

This was a wonderful experience

Gale P. 
Rating:
3.0

The professionalism could be improved upon. We had reservation to pick up our truck and waited for our registration to be pulled up. A local who “rents often” came in and they were greeted and then attended to first. We were told we needed to wait until they finish, although admittedly acknowledged he didn't have a reservation. After 15 minutes of their chitchat, the employee opted he would help us. The local ended leaving and stated he'd come back tomorrow. He didn't want to wait. (We saw him about 30 minutes later in a Uhaul truck).

Austin M. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

I got a weird Extra charge and was unable to get a partial refund for having it less than 24 hours of my 48 hours

Dean P. 
Rating:
5.0

Let me just say that the man was amazing at the drop off location. He listened to my concerns about the fuel and mileage charges. He made a phone call. Yes, the process took a very very long time. But he took the time to take care of my issues and listen to my concerns. He was awesome. Thanks so much, Rick.

Michelle W. 
Rating:
2.0

The UHaul company needs to communicate with Ace and be aware of other reservation. I did a reservation and then got a call from the actual company saying that my time was not available. This was frustrating and then threw my day off. Not happy at all with my experience

Cara S. 
Rating:
5.0

Customer did not leave a comment.

Neil J. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Neil J. 
Rating:
4.0

1 - Return was difficult when employee was trying to check in via your app. Had to call for assistance. 2 - dolly was not available when picking up. 3 - Mileage quoted over the phone did not match final price charged. We were told $0.89 per mile over the phone.

Marshall M. 
Rating:
4.0

Very nice and helpful people at this location. Great people, wish I had this experience when reserving my truck.

clarice R. 
Rating:
5.0

Even though most damage was tagged, the inside passenger side fender was cracked and entangled the tie down strap. I didn't noticed this when I picked up the dolly, and I'm sure the rental personnel didn't notice it either. It took me about 10 minutes to get the strap loos and clear of the fender before I was able to load my car onto the dolly.

don D. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

Nothing Rick who handles Uhaul at this location was terrific.

Dennis S. 
Rating:
1.0

The staff at Ace are extremely rude and I'm disappointed that I've now had to use them twice rather the other place in Charleston.

alex M. 
Rating:
5.0

Great service.

James B. 
Rating:
2.0

I reserved this uhaul online. When I went to pick it up, they couldn't find my reservation. After about 20 minutes of searching, we discovered it was put under the person I named as the driver. When I went to return it, they didn't have anyone trained to do it, so I had to do it online. Unfortunately, I wasn't able to do it online, so I had to return in the morning to take care of it.

Chase M. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
1.0

Have rented U-Haul dozens of times . This specific location took me about 1 hour To get my U-Haul . There were very few trained employees. When I returned the U-Haul there was noone available to check the truck back in . I was told to get on my phone and do it myself. Very disappointed with my experience this time. I also had to drive 20 miles to get my U-Haul and another 20 miles to take it back . Time is money. Especially when you move. So I was charged for 40 miles I didn't even need . I went to the U-Haul location I used religiously and signed up through them . I then got a phone call telling me I'd have to go 20 miles away and was told we could work something out. When I got there the employees had no clue . Very disappointed is all I can say . The U-Haul was dirty, wasn't full of gas. Missing the moving blanket and dolly that are supposed to be attached to the truck. With COVID 19 happening the vehicles should be wiped down properly. If no one can do that U-Haul needs to shut down til after the pandemic.

kara P. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

The stores were great ...it was uhaul that I am disappointed in...i will be calling to inform you of thatvsoon enough

Beth T. 
Rating:
3.0

had reservation to pick up trailer at said location---personnel was great---BUT---took over 2 hours to finish up paper work due to a lot software problems---we were wanting to hurry due to a storm coming in but due to long process of paper work, we didn't make it---loaded trailer in the rain (everything got soaked)---Also thought to rent trailer was very expensive ($184,00). Doubt if we would use U-Haul again if we had a choice due to this past experience

tj L. 
Rating:
5.0

This place was a lot closer to me manger took care of me.

lester L. 
Rating:
5.0

The staff at Ace Hardware went above and beyond to ensure everything went smoothly!! I would certainly recommend them!!!!

James D. 
Rating:
4.0

Customer did not leave a comment.

Michelle N. 
Rating:
5.0

Despite being new to the U-Haul family, customer service and overall experience were exceptional. They even helped me complete the online rental, on site!

Deborah E. 
Rating:
5.0

The store manager was very helpful and informative. he went above and beyond to make sure that my needs and expectations were exceeded. Would definitely rent from them again.

Justin J. 
No reviews have been submitted for this location.

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