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Meaghan Elison
Customer Reviews for Ace Hardware Buhl
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service personal! Pick up and return, of equipment, was the key, for my emergency. Thanks 👍
Shane HallMake sure that there are no pre-selected items that you sell it’s deceiving and when you check out your charged for more then you want!
Sherry DeCostathey waited 7 days to check in the truck they called on the 7th day could not find keys they were in the drop box, they charged the card 435 extra dollars. In my opinion we should have been refunded the entire trip.
JUDY GRAVISI was charged for extra insurance that I did not agree to. Everything was entered by the clerk at the site. Uhaul was not helpful at refunding me the overcharged and I never got a call from their representative that they said would call.
Donald AdamsHave outside/after hours drop box for keys
Nicholas CarpenterMake sure truck is ready to go. It had a dead battery
Philip UnruhSales person was very nice, it was a pleasant experience.
Anthony BartlettThe men thar helped me there, quite obviously don't know anything, about hooking up trailers.
Angela AdamsStaff was not helpful, he stop helping me to help someone at register and made me wait until someone else came to help. End of check in there was no thank you, just “ you can go”.
Warren GordonThey were very professional and made it easy.
Shann WilderThe people that were on shift at the time were not trained to facilitate U-Haul rentals. They did what they could to help me, and in the end they got the job done. I would like to see them get more support to help your customers.
Kenneth WeigilThey were great!
Martin FullerGreat customer service, backed the trailer up for me!
Wendy FullerWe waited at least 15 minutes to just get a uhaul appliance cart. Then we went to return and they couldn't get the computer to work. Had to wait at least 1/2 hour. Will never use them again..
Peggy PedrowThis place was a joke! I reserved AND paid for a 10 footer. This location called me and told me that they rented out my 10 footer and didnt have another. So they sent me to Twin Falls (1 and q5 minutes away) for a 15 footer. On the way to pick up the 15 foot, the office in Twin Falls calls me and told me they do not have a 15 footer. So they sent me to a town called Buhl for a 20 footer!! I dod the calculations and ended up spending over $600 extra in gas for their screw up! I will not be recomending Uhaul to anyone and will never use them again.
Ashley CoxNothing
Vera AtteburyCharge milage same rate regardless of one way or round trip. New scheduling software seems difficult for all reps at pickup/drop off locations.
RICHARD SANDERSExcellent service from Rick and Ken.
James PaulusScheduling computer/phone interface seems very difficult for EVERYONE to use. Needs a back/undo hot button. Took an hour to reserve the truck.
Richard Sandersthe emails made it sound that the drop-off would be hassle-free and that it wouldn't be anything needed but taking a picture. The employee was helpful but I had to wait around while they looked at things.
Mike KallenVery personable, went out of his way to accommodate. Highly recommend
Jeff NunesGreat experience ! Thank you!
Diana RobinsonAgain, everyone was helpful and took care of everything in a quick order.
Leslie MonroeRepresentatives were great and very helpful. Truck was easy to drive and it was a great help.
Sandra CrenshawThey did not have the equipment we reserved, truck was dirty when we got it
Stetson CoxThere was poor communication between the employees. When I went to return my rental at the same location I picked up at, they could not explain why my final bill was higher than expected. I was referred to speak with the manager. When we spoke he was rude and condescending. I will not be recommending or returning
kristen arnold