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Tina R
Customer Reviews for Ace Hardware Hillyard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a non-box standard pickup for $19.95 a day plus $.69 a mile. It got good gas mileage. My insurance company covered it for liability & collision because it was a 'non-box' pickup. Sure beats renting a car!!
Kenneth SShouldn't have the customer guess on how many miles there going some people just don't know
carol sI don’t get how U - Haul can tell it will cost 20 dollars for 4 hours and it ends up being 60 dollars when you turn in the U - Haul 2 hours earlier and it cost so much
SHAUNA Mvery easy to set up reservation and friendly people to do business with
philip rClean inside of vehicle.
MARY DOverall A good experience
Robert HAll is good
CHARLES PCharge advertised price. $87 for a rental truck that was advertised at 19.95 for full day. Used truck fir 1/2 day-4 hrs!
John MI was never emailed a contract which indicates gas level and ended up filling tank. Then when I stopped at Uhaul to ask about returning early, I was told I would be credited the balance. Even with proof of no emailed contract and fuel level, the employee closed my rental a day early and with an extra half tank of gas. If I would of known he was going to close contract and not credit me a early return I would found a use for the truck to at the least get the $50 and some change in gas I put in it. Let me know if there are any further actions I can take through Uhaul because of this experience. thanks Brian
Brian EThe truck was filthy and smelled like feet.
Beverly RWe hadn't returned it yet and a different U-Haul place where the trailer was parked cut my lock and took everything inside then rented it out I need my tires bike guitar car speakers 2 of them 300 dollar hippy bag and my giant bike all my bathroom stuff when I called to find out what happened to my trailer the guy said he rented it out I asked how he said I returned it I said with my lock and stuff still inside he got rude then hung up they owe me like 4000
Holly CThe inside of the truck was not clean but the truck was nice and fun to drive.
Melissa WThe truck was half way full of fuel and you couldn't even see out the windshield it was so covered with bugs when we picked up the truck. Drove the truck off the lot after picking up the keys and hit the first stop sign and the truck would barely stop the breaks were so bad. I will never rent a truck from this location ever again.
Kathy kProcess was handled with courtesy and professionalism.
CHARLES Pby saying should be back in 4 hours got me charged an extra day.
Sandra H20 dollars a day my a++
Christian JTruck was dirty looked like it sat under a tree, fuel was overcharged and I even returned it early,
Tristan WQuick and easy!! No problems! Thanks
Bob BAll is good.
Charles PYour onlinline app completely sucks! Thus is the 2nd time I rented and nothing is easy . I took a picture of the gas gauge showing it wasnt quite full when I was leaving with the uhaul. But apparently that doesny matter becauae I was still charged a gas fee for driving 18 miles. I had to pay the extra insurance because your pictures disbt show any of the little damage spots. And I couldnt trust that I wouldnt be the lucky one that Uhaul decided to charge for body work if I didnt buy the b.s. insurance!. Last time I rented I was outside for an hour in a half in freezing weather trying to check out a truck. I was hung up on twice..and your customer sercice people were just as confused as I was. Nothing is a fast easy checkout process..its a joke!
BRANDIE BGreat staff. Process was simple and an overall positive experience.
Rico VThe online checkin process was a bit confusing. I messed up on the pics of my face and drivers lisence because i didnt realize the first pic needed to be a selfie (it was a bit unclear). That made it take longer, and i was standing out in the rain. Otherwise everything was great though.
KIRSTEN CThe truck was dirty inside and out, but otherwise everything was great.
Julianne JRental went smoothly
Terri RImprove Uhaul's web site. Download/buffering time was unacceptable. The web site frequently froze up, causing the sales person to restart the program.
Charles PHard to find where to check in. Items listed on the site that where not available. (Utility dolly) was charged for it and when I noticed it was missing I went back with in minutes and asked for it. Was told they don't carry them. When I pointed out it was on my invoice, I was told they would refund it later. Why was it even left on my invoice if it wasn't available? Why wasn't I told it was unavailable? Would I have been charged for it if I hadn't said anything? I feel like I might have.
Samantha VThe staff went out of their way to make a positive change in my reservation and even offered the truck to me overnight for no extra charge. The truck was in new condition and the staff were super pleasant to work with. I would definitely go back to rent a pickup from them again.
Byron Hclean the windshield is the only complaint ,the windshield washer and wipers would not even get it clean!
DAVID NI drove a total of 5 miles. during the 1st 3 miles I was stuck in snow 3 times. 1st time 1 block from my home. 2nd time in my drive way. 3rd time, in front of my house. each time requiring 30 minutes of shoveling. I returned the truck to the rental location unable to use this truck to accomplish my task. This experience due to uHaul not installing snow tires. Respectfully, Steven Earsley in Spokane.
STEVEN ESince, we only rent every few years or so, I would have liked to receive some “101l information when we picked up the truck such as “do I need to fill the gas tank before returning?”, “so I need to inspect the exterior and interior before we leave the rental site?”,.... I know it’s in the paperwork but hearing it also helps. Thanks!
Sue MI had returned the vehicle right after close of the location. I needed to return the key by 10am. I had an unforeseen family emergency. The clerk checking me in would not even discuss 1day opposed to the 2 day that I was charged. I am very responsibe and do not try to get over the rule as she suggested. The truck was on premise the evening I rented it. Granted I had the keys.there was attempt to call me and the clerk said it was unrentable (true), but there were4 rentals available. I will not be using U Haul again. I did not appreciate that the clerk that everyone tries to adjust their rate.
Lianne CExperience determining drop-off location was VERY unpleasant due to restrictions on available drop-off locations. Phone contact for arranging drop-off clearly had no idea about local geography. Drop-off location has just recently started handling U-Haul. They were trying hard, but very inexperienced.
David CGet the paper work right within 10 minutes. The gal was very nice..but could not get past the drivers licenses..and such.paperwork or should i say that damn computer. Everything else went smoothly. Check in also. Thank you ace hardware and u haul.
MaryAnn MImprove your online and phone people skills
Tina DThe people were very friendly but the location was horrible for returning a 26' rental truck. I had to park in a regular parking lot and I took up 4 parking stalls in the process. Additionally, this is not the location I requested to drop off the truck. It was 20 miles further than what I had requested and I got charged for the additional mileage.
steve b