Customer Reviews for Ace Hardware Newport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Hardware Newport

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Irene E. on

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donna S. on

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They were fantastic with customer service. They really went out of there way to help me out. Highly recommend this location.

Chris H. on

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The nicest people helped me with check in and check out. Sincere and efficient.

arnold N. on

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Barry G. on

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Richard C. on

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mary H. on

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and I will use them again. very clean vehicle and very nice people. and a very covinient location

kayla I. on

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They didn’t have the truck that was supposed be reserved. They charged a different price then I had gotten quoted, and what was on my mobile check in. They also charged this to the wrong card which caused an overdraft on my side. The door to the side of the van got stuck every few times you would open it. The only positive to my experience was the helpfulness of the employee at the store.

Kathleen C. on

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David S. on

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Michael K. on

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TAMMY G. on

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nothing

Emily S. on

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Took the truck all the way out to Kansas! Did great. Thanks!

Craig R. on

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Staff was helpful but truck windows were covered in dust. Truck was clean inside but very dirty outside. Truck was parked a long way from the check in location. Had to carry items a long way. Also, truck had a maintenance light come on during trip and didn’t handle well. A lot of vibration at highway speeds 60 MPH.

tiffani J. on

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Nobody was at the uhaul counter had to wait forever to return it which caused me to be late picking up my child from daycare.

Greg C. on

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Myron D. on

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These folks were friendly and helpful.

mary M. on

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The moving blanket bag (that was supposed to contain six new moving blankets) was unsealed, open and empty and there was no two wheel dolly secured to the inside of the truck, we didn't need either one of these items but having them missing or empty when we rented the truck was kind of disturbing because we didn't want to be charged for these items as if we used them. We told Ace Hardware (Newport KY the renting location) about these items and they made note of the discrepancies and we were not charged for them and we very much appreciate their making sure we were not charged for the missing items when we received our final bill.

Leonard K. on

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John O. on

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I was set up for 24/7 pickup for 9am last Sunday. When I got there, I logged into my phone as directed and instead of giving me a vehicle the notice said it was going to be a hand delivered sign off instead of online. However, the store didn't open for another hour. I had quite a few people lined up and now they all had to sit around for an hour after the online promise of pick up at 9 am. When the store did open, the manager told me they did not receive any notification of a 24/7 pick up. In other words, it was corporate's fault. Contract 27416744. I will not use Uhaul again if that is the status of their information technology offering.

Michael R. on

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KIRK M. on

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Strong opinion on U-Haul overall: changing my pick up location acriss town at the last moment added a lot of stress to the day. If you don't have equipment at the requested location, please indicate that situation. Also, you don't have enough customer service staff. It took me 45 minutes to change my reservation. That's unacceptable.

Amy S. on

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VIVIAN W. on

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sara F. on

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max T. on

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Mehul P. on

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Irene H. on

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If they are renting a tow dolly, please let them know ahead of time if they need a hitch installed on their car. They didn't tell me until the day before I left and I had to leave my car temporarily.

Kylee B. on

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I would not tell someone everything is all set and not to worry about charges therafter and then try to charge my cc for a balance of mileage when nothing was discussed on that. That is misleading and makes me never want to rent from uhaul again. How did a manager tell me id be Okay and we were all set then try to charge me for it?

Lisa F. on

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The only complaint is....when I returned the truck, there was no wi if connection at the drop off site. So I could not complete the drop off portion. Which was very frustrating. So I call and was placed on hold for over 30 minutes which was very frustrating!!! So I hung up and contracted by phone the following morning. Which all was resolved. I would like to recognize Jacqueline Delgado who was a big help. On the morning of pick up my link expired and she helped me show the damage to a vent on the inside of cabin. She also helped when I could not reach anyone by phone, the following morning!!! Thank you Jacqueline for going the extra step to insure customer satisfaction!!!

Robin H. on

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With what a person goes through to move your location personnel and Ace Hardware were VERY courteous and efficient which helped with those aggravations. Definitely would recommend.

Paula B. on

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Joy P. on

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