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Anthony R
Customer Reviews for Ace Hardware of Ashtabula
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I feel that .99¢ per mile is a bit high and ridicules for local moving. Next time I am going to look into other options.
Mike MWe had a small leak in the front left corner. That got some of our things wet .The price for one way two days was more than the price for local for three days. Other than that are trip was great. The unit pulled straight and it did have more room than I expected, dropping off and picking up was seamless.
Walter FGreat people at the store friendly will run again
TIM LI think everything was great.
Jody KThe staff on duty was super slow
Emily LGreat people to work with
kenneth bFriendly people, quick service. I described the trailer and dolly condition.
Don COnline check in and return did not work properly other than that everything went smoothly
HENRY KI am very upset because the guy that I rented it from told me to just make sure it was at half a tank and I did as so and they charged me for gas anyways. I agreed and signed the paper and everything but I followed what the guy told me and I got screwed over.
CLARITZA SAce Hardware employees are the best.
Don CThe truck run extremely rough around 65 mph and when you turn the lights on the radio went off. The worst part when we returned the truck it was around 5:52 and the store closed at 6pm. The manager was very rude. She asked the other worker what time was the return time. The other worker said 5:30 which was the time she picked when I rented it at 9am. The manager did go out and checked the truck and when she came back into the store she actually told the worker to print the final receipt that I had asked for to turn into my company and get rid of them, she had plans. When they had issues printing off the receipt, she said it had been emailed and that will have to be good enough. We explained we needed a physical receipt to turn in which she said we can come back at 9am tomorrow to get one. The worker said she has had a bad day or really week. I felt she was rude and I will not be returning there for any business, not for rental or to purchase anything from the hardware side.
Rita SThe ONLY "negative" was the discrepancy in the initial quote I received and the final price i was given regarding the milage fees. Initially I was quoted $0.47 per mile and I had no issue with that at all. When i returned the truck and did the return inspection I realized I went 5 mi over my estimated mi. At that point I was told the fee was $0.99 per mile.
KATHARINE MNone, totally satisfied.
Sam SOnly issue was wiper blade came off while driving.
Paul Mpromised 1 truck got another. Rented 1 place had to pick up at another. Not happy
brooks cMy experience was great, the staff were friendly, helpful, and professional. I plan on using this facility again in the near future.
Rodney MShe was awesome ! Speedy, precise and even tho she was busy, she took the time to get us out quickly. And we were a day early!
adam pEverything was smooth and went great !
Jacqueline WDon’t change a thing
David VNothing, we had a great experience. I would recommend Ace U Haul to all my family & friends. Thank you again
DAVID KExcellent except for one thing. The 10 foot truck does not have a ramp. A ramp would be helpful for heavy items.
STEVEN KOverall great experience. Staff was very helpful and kind. Everything was explained and easy to understand. Would chose Uhaul again.
Carree BMileage cost is out of control compared to what it used to be
Jason EActually inspect the van before letting people rent it.
Robert CNothing the Lady was friendly and very courteous
Vanessa DNone
lillie lI liked that I could call the 1-800 number and they could reserve me a truck for the day I needed it.
SUSAN MPickup location changed. Charged for a dolly but never provided.
Renae KOver charged me gave me 1 price and charged me more! you suck!!!!!!!!!!!!!!!!
CARMEN UI was told to drop the UHaul off by 8 am, but this location didn't open until 10 am ... so I'm thankful they had a drop off box, which I used.
Barb SThere was one dent in the van not identified we called the store before we left the lot and put in a report the personnel at the store was very helpful and professional. We would definitely use this location in the future.
Sherrie WCircular Lock on back door too hard to open...need an easier way. Also location has slow cell service
THOMAS DEverything went well. No problems. Good experience.
Larry GLonger hours
lou nSend me my deposit back faster
Michael DThe dealer at Ace Hardware was excellent. She was on top of all of our questions.
Travis CGreat customer service
Roger Bthank you for your service
Jerry Mmy rental was for a location closer to me and because they didn't have the uhaul plowed out, I had to drive further for one which caused me to encrue mileage that I shouldn't have to pay which was .99 a mile. I paid more in mileage then I did the cost of the rental. Not pleased.
JASON C