Customer Reviews for Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Hardware

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Nicholas B.
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Service at this location is excellent!

Pamela W.
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Customer did not leave a comment.

NICHOLAS B.
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Great service from the moment you walk in!

STEPHEN S.
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Very helpful staff. Quick in and out on pickup and return. You need not improve anything, all good.

Sara H.
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Great customer service

Josephine M.
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Customer did not leave a comment.

DANNY H.
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Very happy with how how easy it was to reserve the truck , picking the truck up was fast and easy , and with the after hours drop box , taking the truck back was even easier

RYAN H.
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Customer did not leave a comment.

LARRY N.
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Customer did not leave a comment.

Maria S.
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Customer did not leave a comment.

ANTHONY P.
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Nothing. Everything was perfect. Service was great, truck was clean, the trucked worked like it should. Overall great experience.

Jason B.
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Customer did not leave a comment.

Darwin P.
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The cargo area was clean; but you really need to clean the dashboard and console in the cab. The convenience shelf for example was caked with dried food or drink. In a pandemic, we don't need dirty equipment on top of all the other health risks we face.

stephanie S.
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Customer did not leave a comment.

Jereena A.
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Daniel H.
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Kip Y.
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BENJAMIN W.
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Kendra B.
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Everything was great.

Rex W.
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Customer did not leave a comment.

Gary B.
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Thought I was overcharged. I used the cab less than 1 hour and it cost me $45. Says 19.99 for first 75 min. I was less than 60 min

Jorge S.
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Customer did not leave a comment.

Jeff M.
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Friendly and conscientious service! Manager called me before store opening hours to make sure everything was okay!

MICHAEL H.
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Make it Free

Donny D.
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Customer did not leave a comment.

Adam S.
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Harrison F.
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Laura F.
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DAVID L.
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Everything went perfectly

Robert P.
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This location took care of us at the last second when another uhaul location at Smalley Road in Cincinnati failed to even show up. We were originally scheduled to pick up the trailer at the Smalley Road location on the evening before pickup. I even called them directly to confirm the rental. After driving 120 miles to get the trailer, we waited an hour for someone to finish the pickup procedures and no one showed up. The Ace Hardware location on E. Galbreath Road took care of us in short order. Service was great. They hooked up the trailer and did a safety check. They were very helpful and saved our move.

Kaitlyn H.
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Maybe have a Uhaul kiosk or counter with an employee there to directly help with Uhaul related inquiries

Santiago S.
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Didn't come with the ordered equipment. And I still got charged for it

Greg F.
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My new go to UHaul location!

DAVID T.
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The location's quality control process around return/review of the vehicles was lacking to confirm that it was properly refilled with fuel prior to pickup by the next customer. Essentially, they do not perform any type of check rather than looking at the gauge to see if it's near the Full mark. The end result being that the prior customer filled the tank so it barely hit the Full mark, so when I was refilling prior to return it took 7.25 gallons from a ~48 mile rental where the vehicle was only partially full or empty. The staff at this location were less than helpful, essentially saying "we just get it back from the prior customer and there is nothing we can do to make sure they filled it like they were supposed to".

GREGORY H.
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Customer did not leave a comment.

AMY S.
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Customer did not leave a comment.

John V.
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Christopher D.
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A picture of where the key was located outside of Ace would be helpful!

TIMOTHY B.
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Customer did not leave a comment.

NICHOLAS B.
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Worked with Steve - he got my truck set up in no time.

Vito C.
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Customer did not leave a comment.

Jim T.
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Ace employee Chas provided great customer service . The store wasn't even open yet and he got the truck keys from the lock box for me. Upon returning the truck, he saw me enter the store and immediately approached me and checked the truck back in. He also made sure that I didn't have any issues during my rental. Thank you. I would highly recommend this Ace store.

dennis G.
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Customer did not leave a comment.

Russ R.
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Customer did not leave a comment.

Matthew M.
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Joel S.
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Nice easy and smooth transaction.

Nick B.
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Customer did not leave a comment.

MONICA T.
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Customer did not leave a comment.

Trish S.
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Customer did not leave a comment.

Kristen T.
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Customer did not leave a comment.

Brenda T.
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Customer did not leave a comment.

Samuel H.
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Customer did not leave a comment.

Diana G.
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Customer did not leave a comment.

Allison H.
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Customer did not leave a comment.

Christian F.
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Alison A.
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Waited for an hour to pick up the truck even though I uploaded Everything I needed to online etc. However I have to say it wasn't the poor guys fault helping me. He was clearly not trained properly and seemed completely overwhelmed. While I don't place blame on the individual helping me the entire experience was awful

Cecilia B.
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Customer did not leave a comment.

Nicholas B.
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Service was great!

Darrell B.
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Customer did not leave a comment.

Ben W.
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Nick B.
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Billie P.
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Ripped me off on my money I was charged $206 and some chance for a uhaul that I barely used and the guy lied on how many miles I used would not recommend

Arlene H.
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I was scheduled for pick up before the store opened, and it just seemed like the people had an attitude about it.

Nick B.
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Very friendly & reliable service!

jim C.
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Listen to the call and you tell me

Christina S.
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Customer did not leave a comment.

Roxie H.
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This was the first U-Haul truck that I have ever wanted that was clean and well-maintained

Michael D.
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I had to wait 20 minutes to process my rental be fire I could get the trailer.

shai I.
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Customer did not leave a comment.

Nick B.
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Nothing - both the truck and the service were great !

Kurt D.
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Have cargo straps available to rent. The truck even has a sticker on the back stating they can be rented. We brought rope (which helped) but would have rented cargo straps if they had been available. Let the location personnel take care of checking the lights, etc. for the next rental instead of the customer (who may be rather tired after a day of moving). Improve your website. While it is important to suggest everything to make a move go well this site does so much of that that it is possible to add items to the invoice a customer had no intention of renting.

jeff B.
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Great people. Made the pickup easy and efficient. Nice jobs troops.

Markallen S.
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Customer did not leave a comment.

Alan W.
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Arrived early and got instantly served and on my way Thanks

Nicholas B.
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Great staff - very friendly and helpful!

GARRY M.
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I will refer this location and rent again from them!!!

Tracy C.
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Steve and Scott we great!

Vladimir K.
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Very nice people!

Jessica S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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