Customer Reviews for Ace Of Kempsville Inc
(U-Haul Neighborhood Dealer)

703 reviews

5168 Singleton Way   Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

(757) 499-3907

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 12 pm - 7 pm

Services at this Location:

Contact Us

(757) 499-3907

5168 Singleton Way
Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 12 pm - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Was easy and friendly

casey S. 
Rating:
5.0

Customer did not leave a comment.

Ernest A. 
Rating:
5.0

Customer did not leave a comment.

AMANDA O. 
Rating:
4.0

Please make the gas tank full when rented.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

Customer did not leave a comment.

Beth A. 
Rating:
4.0

Gas tank must be in full when rented.

Roy L. 
Rating:
4.0

Gas tank must be full when rented

Roy L. 
Rating:
5.0

The folks at Ace made picking the truck up and returning it a very easy.

Patricia T. 
Rating:
1.0

I was able to schedule pick up for 5:30 under the impression of self service and I was prompted to Go inside to get keys so I did get to her truck

Ukari N. 
Rating:
3.0

Tire monitor issue was annoying entire trip.

George O. 
Rating:
4.0

Customer did not leave a comment.

Dominic D. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Nothing

LINARESCLYDE H. 
Rating:
5.0

Nothing.

LINARESCLYDE H. 
Rating:
1.0

Dirty muddy vehicles. Very poor communication with actual store and ups.

andre C. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Irene P. 
Rating:
3.0

Give an estimated over all cost to the customer. Instead of saying $19.99 per day. Associate never explained the charges, let alone it costing $150.

Mathew Z. 
Rating:
5.0

Truck smelled terribly of smoke. Trash still in the console. Truck sounded bad and engine light was on but worked fine and I didn't have any issues. Backing the truck in is always helpful and would suggest making sure that's done. Customer service at Ace was perfect.

Sydney W. 
Rating:
1.0

Was no impressed with the fees. Shame on you uhaul

ryan C. 
Rating:
5.0

Nothing. Everything went smoothe

Thomas K. 
Rating:
4.0

You had to play with the key to the truck to get it started. It needs to be changed.

JOHNSTEVEN W. 
Rating:
1.0

They wouldn't come out and help me hook up trailer. We're rude inside when I was picking it up.

Drew P. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Esther O. 
Rating:
3.0

Hard to evaluate because we dropped off before they were open but there was no clear designated area for auto haulers without having to back into a single parking space between vehicles so we ended up parking out front of the main store.

JONATHAN D. 
Rating:
1.0

Customer did not leave a comment.

PATRICIAMOORE D. 
Rating:
3.0

Made a reservation at one location and was communicated 2 and a half hours prior to pick up that location was changed. Stated online 50 dollars if not there. I have not seen that yet from your company. It took the lady in front of me 44 minutes to get her truck as the place only has one p.o.s. that could check people out. I will be getting another truck on Christmas eve, I hope that one goes better. And my check out was about 10 minutes. Let's get this process quicker. I have rented uhaul many time in my life and it's still as poor as my first time.

Blake L. 
Rating:
5.0

Very helpful with fast check in and check out.

Thomas G. 
Rating:
1.0

Received a truck with a tire of 38 PSI and was told they couldn't fix it and I had to DRIVE IT to another U-Haul location! NOT HAPPY AT ALL ABOUT THAT!

Joseph T. 
Rating:
2.0

Give moving trucks with no check engine light...

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
3.0

The door latch on the vehicle was broken so the door only fully closed some of the time

Sydney H. 
Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
5.0

The truck was in excellent condition and easy to operate. Also, the help i secured through u haul was superb.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

Customer did not leave a comment.

Jay I. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Kempsville Ace is my local "go to" Store. These folks are always easy to deal with. Very satisfied.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Shelley C. 
Rating:
1.0

Get more organized.

gabrielle C. 
Rating:
1.0

My vehicle was not available and I had to drive (13 miles) according to the clerk. It was actually closer to 30 miles! Ridiculous!

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Shakeem F. 
Rating:
5.0

Customer did not leave a comment.

Sloane L. 
Rating:
2.0

Poor customer service. Rude people.

Ranchie G. 
Rating:
5.0

Customer did not leave a comment.

Rahul C. 
Rating:
5.0

Great customer service the lady was very friendly and made sure I was taken care of.

JOYTHOMASINA R. 
Rating:
3.0

Confusing on web site somethings (basic dolly and 6 pads were part of rental package were an extra charge at pick up. Took 30 minutes to return truck due to some computer glitch on your end.

Joyce R. 
Rating:
3.0

Customer did not leave a comment.

isamaria M. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda D. 
Rating:
5.0

This was the best U Haul rental experience I've ever had. Fast and easy with friendly customer service!

VALERIEANITA W. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Show them the issues they apologized as if they ownership and said that would make sure it gets fixed before anyone has to use it.

Fritz B. 
Rating:
1.0

In the current covid environment, it was disheartening to have to work with staff who do not wear masks around patrons. I would never go to this location again.

Aileen R. 
Rating:
4.0

Customer did not leave a comment.

Jeanette H. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo A. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
4.0

Much quicker check out time. I did everything online but still had to give my license for picture after I already put the number in online.Also the time it took to get the paperwork to sign.

Larry K. 
Rating:
4.0

AC was not very cool and tire pressure monitoring system was not working. Minor issues and otherwise everything was good to go.

Matthew S. 
Rating:
5.0

Always excellent customer service at this location.

pat F. 
Rating:
3.0

Customer did not leave a comment.

Michelle P. 
Rating:
2.0

Wiring for brake lights was not included. Staff was only moderately helpful.

Michael B. 
Rating:
3.0

I called ahead of time to see if they had a truck they replied yes. When I got there it was a different story. They did I had to bring it back before 11. I had the truck maybe about 4 hours. I thought when you rent a truck it's for 24 hours😪. I felt ripped off but I was desperate.

MARGARET L. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Jaime W. 
Rating:
3.0

The people were very nice but most of the people that work there DID NOT have mask on. I was told a full size refrigerator would fit standing up and it didn't so it had to be layed down which is not good for them at all. The a.c. also didn't work hardly at all in the truck.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Very friendly, expeditious and courteous staff.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Subhakar Sreeniv Y. 
Rating:
3.0

Customer did not leave a comment.

JAMESJOSEPH C. 
Rating:
4.0

Great experience. All the way through.

Gary M. 
Rating:
1.0

I had a lot of difficulty signing in and getting the rideshare thing to work because a third-party need to be contacted which is ridiculous. Then when I went inside to the store the gentleman behind the store which was a young man was as high as a kite on marijuana. So not a great experience

JAMESJOSEPH C. 
Rating:
5.0

Easy to drop off!

Spenser G. 
Rating:
3.0

The equipment was dirty when I pickup and later expected Me to clean when I turned it in. Unfair.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

ALTAVIER Y. 
Rating:
5.0

Customer did not leave a comment.

Alina-Lan S. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Only trying to figure out why there was an extra 5 dollar charge. Not sure if we left the truck dirty or something. Thank you

Malachi G. 
Rating:
4.0

Customer did not leave a comment.

Cirilo P. 
Rating:
5.0

Staff was awesome and extremely helpful. I will definitely use this location again if I ever need to rent another truck.

Robert J. 
Rating:
5.0

Great service with caring associates

John O. 
Rating:
5.0

Customer did not leave a comment.

ERIKA E. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Improve the app. To much lagging and crashing we l when trying to check out.

Cody A. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
1.0

I was charged over $600 for a van during the pandemic shut down but ACE was the only location with a van available so it was the only option I had. They did nothing to try and accommondate the rate even after explaining that I was out of work. ACE should be ashamed of their price gouging.

Felicia D. 
Rating:
5.0

It was a quick and easy transaction. I will be renting from you again in the very near future.

donna H. 
Rating:
5.0

Customer did not leave a comment.

sheryl S. 
Rating:
3.0

The contact free method was not actually free of contact. I actually had to enter the store. Not the best thing in this COVID 19 era. I wish they would verify identity and phone numbers prior to arriving at pickup. I was late for an appointment elsewhere.

Samantha W. 
Rating:
2.0

After thoroughly checking out on my phone (returning), I go put the key in the drop box and was “greeted” by a worker of the store who said “you don't have to do that” and proceeds to unlock the box to retrieve the key and no say a word. Goes inside and asks for paperwork. Goes to the truck to do everything I just did and never said another word except “the back of the truck needs to be swept” from stuff that wasn't ours. I didn't even think to open the truck upon inspection (U-Haul, you may want to prompt people on the app). I don't understand the point of no-contact check in for the trucks.

Toriqul A. 
Rating:
1.0

You all need to tell someone when you are switching pick up locations. The communication level from this company is unacceptable!

Derrick P. 
Rating:
5.0

Everything was wonderful. Jason was helpful and friendly. I would use this location again

Angela K. 
Rating:
4.0

Customer did not leave a comment.

Kushena W. 
Rating:
5.0

Customer did not leave a comment.

Da'Quan G. 
Rating:
5.0

Customer did not leave a comment.

john K. 
No reviews have been submitted for this location.

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