Customer Reviews for Ace One Auto Design
(U-Haul Neighborhood Dealer)

53 reviews

23 Laidlaw Blvd Unit 3   Markham, ON L3P1W5

(905) 472-6574

Location Hours

  • Mon-Sat: 12 pm - 9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(905) 472-6574

23 Laidlaw Blvd Unit 3
Markham, ON L3P1W5

Services at this Location:

Location Hours

  • Mon-Sat: 12 pm - 9 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The app and website aren't working as intended, they were both full of deadends and error. Making the check in process impossible to navigate. Live chat staff rushes to finish the conversation and repeatedly ask “if there is anything else you need help with?” 5 times without offering any help or suggestion before terminating the chat. A frustrating experience was an understatement. Thankfully the on-site staff who wasn't scheduled to work until hours later, showed up and was able to trouble shoot. He took mins to identify the problem regarding postal code data base. Apparently it has been a known issue that had troubled many customers. This location is U-Haul is great but U-Haul itself made the experience a nightmare.

Tang G. 
Rating:
4.0

Would like to have been able to have access the truck earlier in the day but appreciate having a location close to where I am living. Found the location not well marked

Jack C. 
Rating:
1.0

Worst experience ever. I booked well in advance and they didn't have the truck for me, wanted me to return it to the same location even though I booked to leave in bowmanville, the person on the phone was super rude and didn't want to assist in any way. I won't be booking with uhaul ever again.

Bogdan M. 
Rating:
5.0

Customer did not leave a comment.

Hoang T. 
Rating:
5.0

Excellent customer service

Mahmoud Nassim B. 
Rating:
4.0

Customer did not leave a comment.

Kaman C. 
Rating:
5.0

The lock box holding the key was not working at first and it took awhile to figure it out to get it to open.

huy V. 
Rating:
5.0

Nothing. Both Lawrence and Chris were a pleasure to work with. Chris went out of his way to ensure I had a good and successful experience. Thanks to both.

Rob H. 
Rating:
4.0

There was oil or something under where the van was. That is the only negative thing I can say about the whole experience.

kevin N. 
Rating:
5.0

Customer did not leave a comment.

hai L. 
Rating:
5.0

Customer did not leave a comment.

DAN G. 
Rating:
3.0

The phone app check in was stressful. It didn't accept my photos, I couldn't find the right truck, could not find the key lock box and nobody was around to help ...very frustrating. Everything else was great, really nice vehicle

Lara F. 
Rating:
5.0

N/A

Mahmoud Nassim B. 
Rating:
3.0

excellent value

James H. 
Rating:
3.0

Customer did not leave a comment.

Rupa K. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

NINH T. 
Rating:
4.0

Customer did not leave a comment.

ALAINZ C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYH F. 
Rating:
5.0

Thank you for positive experience

Oleg A. 
Rating:
5.0

Customer did not leave a comment.

SHARMINI A. 
Rating:
5.0

Customer did not leave a comment.

Ka keung L. 
Rating:
5.0

I was very impressed by the professionalism and courtesy experienced at this location. I would definitely go back to this location for future rentals and recommend the same for my other friends.

Sameer S. 
Rating:
5.0

very good experience

Muyang Y. 
Rating:
4.0

Hours of operation were limited.

THEMIYA L. 
Rating:
3.0

The location on Laidlaw was convenient for my family and I. The truck was clean inside but could've used a wash on the outside. When I checked the perimeter of the vehicle it was ok, but when my dad was driving behind me - two of the brake lights are out and one of the reverse lights was out. YIKES. I wish the u-haul app had been set up to coordinate out of hours vehicle pick-up. The app is kind of useless. And I also wish some of the steps needed to check-out the vehicle could've been done before hand (like payment and photos of drivers license). I thought it would only take 5 minutes but, that being said it only took 15 minutes.

Martha P. 
Rating:
4.0

Customer did not leave a comment.

KWOK SING NELSON P. 
Rating:
3.0

charged for Dolly $7, but they did not provide along with a truck.

Anantharajah S. 
Rating:
4.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

HONGJI Y. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

The online booking of the truck, pickup and return at Ace One Auto Design were all handled quickly and efficiently, no suggestions for improvement. Ace One Auto Design also has the advantage of a 9:00pm closing time for added flexibility with short term rentals.

John A A. 
Rating:
5.0

Staff was very helpful. The van was clean and safe and easy to drive.

wing A. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

VERY frustrating pick up using phone process. Message constantly says go to uhaul.com and sign in-which I tried for 38 minutes while waiting for a c/s person. It finally worked when she said that I should have been going to uhaul.com/share.

Terence C. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey M. 
Rating:
5.0

Customer did not leave a comment.

Ara T. 
Rating:
4.0

Customer did not leave a comment.

gordon M. 
Rating:
3.0

Customer did not leave a comment.

Alain C. 
Rating:
5.0

Customer did not leave a comment.

Hanna K. 
Rating:
3.0

Try to prevent the previous customer's late return equipment in order to have the equipment on time for the next customer.

King Po N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
1.0

Very poor service I wouldn't get vehicle from haul Unsullied computer system is horrible

Jay Muthukumara G. 
Rating:
4.0

I was trying to call roadside assistance for more than 1 hour but didn't get any hold of them. I was locked out of the truck and nobody helped me out they kept transferring call to one and other

Nipun P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELRAJ P. 
Rating:
3.0

I haul itself change my pick up time at the last minute, not good, also my pick up and drop off location where different, I have to pay for the extra kilometres, not good, we as a client need to be look after, maybe the last time that I rent from the company

Omar R. 
Rating:
5.0

Very easy return, using the website on my phone, taking pictures, etc.

Salmaan A. 
Rating:
5.0

The app didn't work I wasn't able to take photos it did work however on my web browser after chatting online with a Uhaul rep. The location was simple and easy however I didn't see the dropbox for my keys when I had finished with the truck.

Raif D. 
Rating:
5.0

Uhaul should make all rental vehicles going out with a full tank of gas and have the customer return the rental with a full tank of gas as well. My rental vehicle had less than half a tank of gas when I picked it up so it was hard for me to match the gas usage level when I return the vehicle.

Ka-Hang F. 
Rating:
5.0

4th location renting a u-haul truck and this is the best place so far. Pick up waiting area was well kept and clean, customer service was nice and the guy working there even sanitized the inside of the truck in front of me to make sure everything was clean. Would definitely rent from here again. Highly recommended

FRANCISKINKWAH H. 
Rating:
1.0

No signage for uhaul office. no direction for where the drop off box is. There is in fact no drop off box for the key. No easy way to reach a live person or do live chat with out being on hold.

Kwan Tsung C. 
Rating:
5.0

The gentleman who works there (Lawrence) is very helpful person. He was very pleasant to deal with. Thank you

PERRIN M. 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
No reviews have been submitted for this location.

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