They forgot to give me my license back and I drove from Sebring, FL to Shepardstown, WV without my license. I called them on Monday morning, July 26th and I was told by Luis, he's the one that forgot to give me my license back on Saturday, July 24th. I asked Luis if he had my license and he said he did. I asked him to mail me my license. He charged me $54.55. Why should I pay this amount when it was his mistake. I received my license on Tuesday, July 27th. I expect U-Haul to reimburse me $54.55 for Luis's mistake.Greg L.
Customer Reviews for Ace Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and truck was brand new.LATOYA W.
Customer did not leave a comment.JUSTIN G.
The staff was very friendly and helpfulMichael P.
Customer did not leave a comment.ASHLEY W.
Customer did not leave a comment.Linda S.