Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my 3rd time renting from this location and always a great experience and won't be my last. Thank you
Travis D
Rating:
5.0
Customer did not leave a comment.
JoAnn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hugh S
Rating:
5.0
Santos was awesome. The vehicle we requested wasn’t available. So he gave us a bigger vehicle for the same price. It worked out perfectly. Thank you and look forward to using your services again.
JEANNE G
Rating:
4.0
Yes
Donald M
Rating:
5.0
Everything went well. No issues at all!
John S
Rating:
5.0
Customer did not leave a comment.
Andy L
|
Overall Experience
Rating:
4.0
Stop confirming you have a rental available at one location, then calling and saying you have switched the rental to another location for pickup. This is the second time we've used U-Haul, and our reservation has been rerouted after confirmation. Frustrating, and it was further away from where the website said a trailer was available. Your website is not very efficient.
W S
Rating:
5.0
Service was great!
Brooks M
Rating:
5.0
Customer did not leave a comment.
beth s
Rating:
5.0
Manager was great very helpful moving sucks but he was good to work with ty
JOHN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joao N
Rating:
5.0
Quick & easy -equipment is top quality & process was straight forward -rep at counter very friendly
John E
Rating:
5.0
Excellent customer service.
Ron M
Rating:
5.0
A clean and secure environment. Staff very helpful making the reservations and made things easy for getting access. Highly recommend the facility.
Matthew G
|
Overall Experience
Rating:
5.0
Employees at Acorn are so easy to work with for truck rental and storage. Would recommend them for moving and storage needs. They are very helpful and responsive. No problems with reserving or equipment pick up with them.
U-haul changed my pick up location for my truck pick up to a location far from the storage unit. It didn't make any sense. Acorn staff were able to get me a truck from their location so I didn't burn miles by having to pick up and drive to the storage unit. This is the second time U-haul has changed pick up locations, which is really irritating. Not a great experience working with them.
Matthew G
Rating:
5.0
Everything was fine. They were very helpful in the whole process! 5 Stars!☆☆☆☆☆ I also rented a storage unit too!
Not just a moving truck! Thanks guy's!
Highly recommend!
Vincent S
Rating:
5.0
This is my second time I have used Acorn Storage and I have been extremely imprressed with how clean this facility is. No insects seen and no dust getting into the unit. I have used the climate controled units both times. Staff is always very friendly and professional. I have also used Acorn mutliple times for vehicle rentals also and the same is true for that part of the business,
Gregory L
|
Overall Experience
Rating:
5.0
The weekend manager the is there on Sundays's was awesome
Don G
|
Overall Experience
Rating:
5.0
The facility was clean, the area secure and the staff were friendly and helpful. Can’t say enough about them.
GREAT!!
Fr. Victor
Sandra L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rick B
Rating:
5.0
Customer did not leave a comment.
Rafael D
Rating:
5.0
Truck was old but it did everything we needed it to do. Location was very accomodating.
Robert B
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
3.0
The car smelled like weed. Very intense smell.
Alexis B
Rating:
5.0
The manager is so friendly and knowledgeable, made the process quick and easy!
nicholas i
Rating:
5.0
Guy at the counter had the truck ready for me and loaded .. was very very pleased. Thank you
Roland D
Rating:
4.0
The AC was out the whole time and we were sweating to death. Someone needs to fix that. Also, truck was extremely loud. I think the truck itself needs maintenance. The location was good.
Brad P
Rating:
5.0
everything was excellent. santos was very helpful and polite
Wayne D
|
Reservation
Rating:
5.0
Santos and Joel were outstanding!!!
John S
Rating:
5.0
Customer did not leave a comment.
Charles C
Rating:
5.0
Customer did not leave a comment.
Jacqueline D
Rating:
5.0
Customer did not leave a comment.
Emilia J
Rating:
5.0
Customer did not leave a comment.
James G
Rating:
5.0
Customer did not leave a comment.
Elizabeth k
Rating:
5.0
Excellent experience for the almost two years that I used this facility. Definitely recommend.
Barbara C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald F
Rating:
5.0
N/A
William C
Rating:
5.0
Best experience I have ever had with Uhaul.
Nyla T
Rating:
5.0
Customer did not leave a comment.
Scott H
Rating:
5.0
Customer did not leave a comment.
Andrea W
Rating:
5.0
The counter clerk was great and the process was quick and smooth. Thanks for great service
nuquana h
Rating:
5.0
Customer did not leave a comment.
Jose G
Rating:
5.0
Customer did not leave a comment.
Joao N
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
Susan M
Rating:
5.0
Such a great and convenient location!!! LOVED it!!! =)
KIMBERLY D
Rating:
5.0
Unit not needed. Thank you.
charlene s
|
Reservation
Rating:
5.0
Maintain the attitude of making the customer feel important!!
Tom R
Rating:
5.0
This place was awesome. Customer care was a One a Ave highly recommend it.
Gary H
Rating:
5.0
I always felt safe and never worried about my property being left. The area is clean, convenient and always well lit.
Heather R
|
Overall Experience
Rating:
5.0
Best storage facility I’ve used. Everything is paved, always clean, access is easy with your code, staff is always friendly and helpful. Highly recommended.
Joshua I
|
Overall Experience
Rating:
5.0
A wonderful place! Clean and well maintained. Staff was always helpful and friendly. Santo's is an excellent manager and the company should be thrilled to have such a dedicated employee!
Patricia D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don G
Rating:
5.0
quick and easy at the counter, clean vehicle, easy return - pretty flawless
Charles R
Rating:
5.0
Customer did not leave a comment.
Trevor K
Rating:
5.0
Customer did not leave a comment.
Donald G
Rating:
5.0
Customer did not leave a comment.
MARRIANNE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marian L
Rating:
5.0
The buildings were clean, never any dirt or debris in the building or on the grounds. Our unit was always cool and dry. The office staff was helpful and had answers to any questions we had.
Marlene H
|
Overall Experience
Rating:
5.0
The truck was very squirly on the road, very loose steering and transmission was making a weird noise and didn’t want to shift.
Carly S
Rating:
5.0
Just keep doing what your doing!
Mark W
Rating:
5.0
Customer did not leave a comment.
Scott L
|
Overall Experience
Rating:
5.0
All was great!
Phelps P
|
Overall Experience
Rating:
5.0
Santos is NUMBER ONE
Marian L
Rating:
5.0
The truck I reserved was waiting for me and everything went well. The employee at check-in was very polite and knowledgeable. I did mention to the employee when returning the truck that it was stuck in tow mode and they were aware of it and said the problem does have a work order in for the repair.
ED W
Rating:
5.0
Make after hours returns more simple. The site was a little frustrating and we could not complete the necessary steps without getting kicked off the site. I will have to call in the morning and hope they don't charge me the $20 convenience fee.
Darrell W
Rating:
5.0
Best storage I have used!!
VERY CLEAN! VERY CONVENIENT LOCATION! GREAT SERVICE!
Will definitely recommend to friends and family and will DEFINITELY use the same facility when I need storage space again!
⭐️⭐️⭐️⭐️⭐️
Nancy H
|
Overall Experience
Rating:
5.0
I’ve been using this storage facility for the last 3-4 years and it’s been great! No issues whatsoever. I will recommend it always and I will use it again if I need to.
Thank you!
Diana C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHEAL C
Rating:
5.0
Customer did not leave a comment.
Robert R
Rating:
5.0
Customer did not leave a comment.
denise l
Rating:
5.0
Great experience- I could not ask for anything more
Matthew R
|
Overall Experience
Rating:
5.0
Gentlemen who took care of me was very professional, explained the options, I was in and out in no time!
Patrick M
Rating:
5.0
Customer did not leave a comment.
Brian H
Rating:
5.0
Nice guy at location
leland f
Rating:
3.0
Nice place but they kept raising my price despite the fact they probably had 100 new units from when I moved in. Seems kind of greedy.
Patricia R
|
Overall Experience
Rating:
5.0
Customer service is excellent. The employees are helpful and courteous. I would recommend this dealer to anybody.
john b
Rating:
5.0
Acorn Mini Storage Of Port Orange is a very clean facility. Owner was super helpful and friendly. Another painless process to obtain and return equipment. Uhaul and Acorn together is amazing.
Robert L
Rating:
5.0
Customer did not leave a comment.
Bonnie J
Rating:
5.0
the truck has a loose front end, It was a little tough to keep it in my lane. Also It read full on the fuel gauge, but I went 10 miles and put 3 gallons of fuel in it.
Patrick D
Rating:
5.0
Joel was fantastic,.
Properly air conditioned the office, it was very warm in there.
Andrew F
Rating:
5.0
Excellent service, easy to made the reservations ,in and out under 15 minutes.I used this location before and Mr Santos Velasquez was very skilled and helpful.Very clean and neat location with a great products like brand new maintained.
Marian L
Rating:
5.0
Customer did not leave a comment.
RAYMOND J
Rating:
5.0
Customer did not leave a comment.
Jerry L
Rating:
5.0
Easy and smooth transaction. Just take your own pictures of pickup and drop off for your own security.
Christopher D
Rating:
4.0
Customer did not leave a comment.
Sam K
Rating:
5.0
Clean, well maintained. Staff are friendly
louis K
|
Overall Experience
Rating:
5.0
Great customer service
Jacqueline I
Rating:
5.0
The facility is great.
The trailer I rented this time was not operating correctly. The trailer brakes did not fully release, the entire tow was like dragging an anchor. You need to better maintain your equipment.
Ed Z
Rating:
3.0
Truck had service issues and no air conditioning.
WILLIAM J
Rating:
4.0
Customer did not leave a comment.
Peggy N
|
Overall Experience
Rating:
5.0
Very accondating and gave great suggestions.
Raymond S
Rating:
5.0
Customer did not leave a comment.
Mark H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark H
Rating:
5.0
Staff was overly helpful which made the stress of moving alittle easier to take. My wife and I really appreciated it. Locker was clean, no problems with accessing yard, Staff was professional! I would use the place again!
Richard B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nazario S
Rating:
5.0
Customer did not leave a comment.
Tessa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marylin S
|
Overall Experience
Rating:
5.0
Office personnel knowledgeable, very helpful, and also very friendly.
Mark H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joao N
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
4.0
Customer did not leave a comment.
Bruce B
Rating:
3.0
Better areas to drop off trailer or equipment when the office is closed
brian o
Rating:
5.0
The staff was excellent to work with and the flat bed cart that was furnished for the storage was of great help.
DENNIS J
|
Overall Experience
Rating:
5.0
Employees are great. Prices are high compared to other places There is a lot of competition out there.
Thank you
john b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carl W
Rating:
5.0
I do not have suggestions for improving because I always get great service from the Acorn storage staff.
Carla H
Rating:
5.0
Easy to pickup, easy to drop off..much closer to my house too.
Michael W
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Santos is very professional and the shop looked spotless. The only improvement I can think of, is that if the address is googled for directions, it will miss the entrance to the establishment.
William P
Rating:
5.0
Customer did not leave a comment.
Joseph J
Rating:
4.0
Nothing
Luise M
Rating:
5.0
Customer did not leave a comment.
THOMAS B
Rating:
5.0
Nothing really. Maybe more pickup trucks.
Jon H
Rating:
4.0
Customer did not leave a comment.
Ricky R
Rating:
5.0
Great service, great location and wonderful staff!
Brandy B
Rating:
5.0
Excellent location and friendly staff.
Rosa W
Rating:
5.0
My only complaint would be that when I reserved the truck on line I had asked to pick it up from another location. Someone was supposed to have called by 5 pm the evening before my pick up to confirm and I didn't get that call.
Robert H
Rating:
5.0
Customer did not leave a comment.
Mari B
Rating:
5.0
Customer service was outstanding
Alonzo M
Rating:
5.0
Great value.
Gustavo B
Rating:
5.0
Unable to return truck with cellphone
Jon H
Rating:
5.0
Acorn Mini Storage was wonderful. However, we requested a rental in Ormond Beach (half an hour to the north of Acorn). We had to drive South to pick the trailer up, and drive back north. Since we were not allowed to return the trailer to the location we had requested to rent from, we spent 2 hours extra in driving time and a lot more fuel. We feel we should have been able to at least return to where we were supposed to have been able to get the trailer. It is U-Haul's policy that we have a problem with.
Scott H
Rating:
5.0
Customer did not leave a comment.
Maurice F
Rating:
5.0
Office staff helpful, professional, nice. Thank you
Donna S
|
Overall Experience
Rating:
5.0
I felt as though my contents in my storage unit were dry and secure, even after two major hurricanes in our area and major flooding.
I would totally recommend this storage facility to anyone looking for a unit.
Josie M
|
Overall Experience
Rating:
5.0
Service is always pleasant, helpful, and a breath of fresh air !!!! Hard to find people in the service industry who do a good job, but here it is always excellent
Tom R
Rating:
5.0
Customer did not leave a comment.
Mark P
Rating:
5.0
Customer did not leave a comment.
Bobby L
Rating:
5.0
Customer did not leave a comment.
Taunia R
Rating:
5.0
Customer did not leave a comment.
Karen M
|
Overall Experience
Rating:
5.0
Very clean facility. We rented a storage unit for four months because of having to relocate due to Hurricane Ian. The entire process was smooth and easy. We were able to get a climate controlled unit and the building was well lit as well. Easy access to our belongings, etc. Staff were extremely helpful and friendly. Would definitely recommend.
Debbie W
|
Overall Experience
Rating:
5.0
Top shelf place- Recommend this place to anyone!!
Michael S
|
Overall Experience
Rating:
4.0
If you could keep a gate on the place ...
Staff is excellent
Lou O
|
Overall Experience
Rating:
5.0
Santos was great
Use this facility every year during speedweeks
DENNIS M
|
Overall Experience
Rating:
5.0
Moving from out of town and Santos
Replied to my email the very next day!
Was able to reserve a unit immediately.
Easy reserving a unit and easy online access to my account for payments and definitely a convenient location to my home! 👍🏻👍🏻👍🏻
Alex H
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Patricia P
|
Overall Experience
Rating:
5.0
Good service; pleasant, professional, walked us through the total process with ease.
Robert H
|
Reservation
Rating:
5.0
Very nice place and the staff that has been helping me has made this move from 1 state to another the easiest that it could be ..highly recommend this storage to anyone and everyone..
David T
|
Reservation
Rating:
5.0
Customer did not leave a comment.
DennisM B
|
Overall Experience
Rating:
5.0
Friendly and professional staff that provided outstanding customer service.
Anthony J
|
Overall Experience
Rating:
5.0
Smooth account set up and storage termination processes. Very convenient. No problems at all.
Rebecca M
|
Overall Experience
Rating:
5.0
Everything was perfect, the empmoyees very helpful an attentive.
Nichloas R
|
Overall Experience
Rating:
5.0
We were more than satisfied with our experience at the Acorn facility in Port Orange FL.
The gentleman who we interacted with, Santos, was very helpful from our first interaction with him until the move out. Even though he was jammed up after hurricane Ian hit he returned my voicemail msg within an hour and assured me that the facility was in good shape with little damage to the storage units.
A big "A+" to this operation.
Sal Colarusso 😎
SAL C
|
Overall Experience
Rating:
5.0
gate was open for all but the last visit ...
otherwise cant say enough good about the place / staff
Lou O
|
Overall Experience
Rating:
5.0
Staff at this facility are excellent and extremely helpful. I could not have asked for more. Would definitely recommend this location to anyone storing items near New Smyrna Beach.
bob S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond M
|
Overall Experience
Rating:
5.0
We only left because you kicked us out to make room for more enclosed storage units.
Mark G
|
Overall Experience
Rating:
5.0
Santos the office manager is very nice
Joeseph C
|
Overall Experience
Rating:
5.0
I was very satisfied with the storage room. Very clean and secure. I will definitely use it again, and I will recommend it to friends and family.
Diana C
|
Overall Experience
Rating:
5.0
We stored our RV with you. Paid one full year ahead only to find out you are getting rid of us with little notice. Knowing what your plans were should have caused you to give much more notice. We could never recommend a place doing what you did to us.
scott d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda K
|
Overall Experience
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️
Kristina E
|
Overall Experience
Rating:
5.0
Everything was good. Your staff is wonderful
Stanley C
|
Overall Experience
Rating:
5.0
It is a great facility. I stored my items from a long distance move for 1 1/2 yrs and never worried about the security of them. The location is excellent and easy to access.
charlotte j
|
Overall Experience
Rating:
5.0
Santos is an excellent representative for your company. He's always so nice, informative and accommodating. Thanks!
Beth C
|
Overall Experience
Rating:
5.0
Very nice storage facility, very clean, very friendly and professional staff
Joseph S
|
Overall Experience
Rating:
5.0
Personnel at this site was very helpful, great attitude!
CHRIS D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Werner M
|
Overall Experience
Rating:
5.0
Great place to store things and know that they are secure
Great staff takes care of you quickly and efficiently
Thanks
DENNIS M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorene T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINA W
|
Overall Experience
Rating:
5.0
Thank you for your service and availability, never had an issue.
Norman J
|
Overall Experience
Rating:
5.0
Lisa checked me out without my knowing!!!!!
Maha A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon A
|
Overall Experience
Rating:
5.0
Nice facility
joyce a
|
Overall Experience
Rating:
5.0
to expensive
Cathy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L
|
Overall Experience
Rating:
5.0
Staff was excellent very good to work with
Thomas W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lewis B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nollapan S
|
Overall Experience
Rating:
5.0
Todd was great and very helpful,
Nick P
|
Overall Experience
Rating:
5.0
Great Service! Very clean. Thanks:)
berry b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allan P
|
Overall Experience
Rating:
5.0
First time renting a storage unit and it was a great experience, definitely would use again.
Trena G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eugene l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Orlando N
|
Overall Experience
Rating:
5.0
Wonderful facility to store our RV. We only left in pursuit of a covered space.
Mary M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ken l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
todd G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katherine L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph K
|
Overall Experience
Rating:
5.0
I will be looking for a 5’ x 10’ unit in near future
Lawrence B
|
Overall Experience
Rating:
5.0
Staff very friendly and helpful with all aspects of our experience with Acorn Storage. Always available.
EVERT O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric S
|
Overall Experience
Rating:
5.0
Todd was wunnnnderful! And I've already gotten a couple of people
interested in using your Super Storage Facility.
Also, have been wondering what the prorated credit will be, as I believe
my account went through the 8th of the month. Figure the figure will
reflect about 3 weeks 'overage' paid.....
Again,many thanks ~~~~
ginny L
|
Overall Experience
Rating:
5.0
Keep up the good work. Outstanding service and professionalism.
Jose C
|
Overall Experience
Rating:
5.0
They have the best customer service anywhere, hands down. We have a storage unit and an RV spot and wouldn't go anywhere else. The facilities are extremely clean and secure. We highly recommend them! you Acorn Mini Storage for truly being the best at what you do.
Marjorie W
|
Overall Experience
Rating:
5.0
THE STAFF IS FANTASTIC. THEY TREAT YOU WITH MUCH RESPECT.
FRANCES R
|
Overall Experience
Rating:
5.0
Todd did a great job. This is a fantastic facility and I would highly recommend it to anyone who needs to store furnishings.
lewis r
|
Overall Experience
Rating:
5.0
Very happy with this storage. Will use again.
maylene r
|
Overall Experience
Rating:
5.0
The facility is very clean and convenient. One of the main reasons we chose this facility was because of Todd. Todd is one of the nicest people and was very helpful from the beginning. I would definitely recommend this storage facility to anyone.
randall r
|
Overall Experience
Rating:
5.0
I can’t remember his name, but the guy with the goatee at the front was awesome and should be recommended for retention and advancement
Jack D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert c
|
Overall Experience
Rating:
5.0
Very happy with my experience here. The customer service was outstanding. both front desk gentlemen I engaged with regularly were friendly, helpful and accommodating.
John F
|
Overall Experience
Rating:
5.0
Brand new, clean and convenient location. Good employees who offer assistance if needed.
I would recommend this to everyone.
Richard L
|
Overall Experience
Rating:
5.0
Great service all the time. Storage and rental equipment was clean and in top notch condition. Thanks again for all your help.
Dwight A
|
Overall Experience
Rating:
5.0
Very clean.well maintained. Lots of parking. Nice and cool inside. Staff was great and Todd is the man if you need a storage place. I highly recommend Acorn storage👍
daniel b
|
Overall Experience
Rating:
5.0
Great storage facility. 5 stars on my book!
Carmalina T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sherry s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danny M
|
Overall Experience
Rating:
5.0
Excellent storage facilities, staff, customer service, and location. Was so glad they were open Sunday as we drove from out of state and had to unload the car that day. I would defiently use them again and highly recommend them! Excellent all around!
Bridget K
|
Overall Experience
Rating:
5.0
Great place
DENNIS M
|
Overall Experience
Rating:
5.0
The staff was friendly and helpful , I had no concerns of having my motorhome stored at the facility the security was visible and working .
John P
|
Overall Experience
Rating:
5.0
Everyone was very courteous an helpful.
It was a very good experience and will do it again!
JOHN M
|
Overall Experience
Rating:
5.0
Todd was extremely helpful in every aspect of our moving in and moving out. He is a great asset as an employee.
Cynthia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria B
|
Overall Experience
Rating:
5.0
Excellent facility, great staff and very convenient location. Will highly recommend.