Customer Reviews for Acorn Secure Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly and ready for my reservation- in and out quickly!

Rating:

5.0

The ladies are this store were simply amazing!!!

Rating:

5.0

Very easy. Awesome job

Rating:

1.0

I had to wait an hour to get through on the app. Nothing was working right. Feel I should be given a rebate. I would never use U-Haul again or recommend it to anyone.

Rating:

5.0

I've had local business here for 34 years and do about 6 trade shows a year. I have rented U-Hauls for the last 20 years, and the ladies here at Acorn Storage was 3 of the most helpful and professional...and made renting a U-Haul so easy and stress free! I will absolutely be using them again in the near future.

Rating:

1.0

The tires were bald we were stuck in the mud until I could get someone to get me out. It was like 1 inch in. Also was not told there was no ramp when I asked. Had to keep it extra days until I got it out. Had to spend extra money paying someone to help unload because of no ramp.

Rating:

5.0

outstanding service, friendly and efficient,

Rating:

3.0

Idk I drove truck 16 miles and put 2.5 gallons of gas in to replenish and put in extra as your advertisement says the 10 foot truck gets 10-12 miles to a gallon. Unfortunately nwas charged 6.50 more as they said it was filled more than what I put in it and didn't idle truck drove under 55 mph and if the check engine light is on the gas mileage won't even be close to 10-12 miles to gallon and that's poor maintenance on your part And maybe more current pictur.of.your trucks would be more easier as the truck was new in my description yet has rust and worn out tires on it.

Rating:

5.0

Acorn storage staff was excellent!

Rating:

5.0

I won't rent anywhere but here. Nice people and good hassle free experience.

Rating:

5.0

Staff is Simply Outland very accommodating!

Rating:

5.0

Great service as always definitely will use again

Rating:

5.0

Best customer service! Hands down.

Rating:

3.0

I was given a wrong key to the truck I was suppose to be driving. It took an hour of extra time to fix this issue. But customer service on the phone was great in solving this problem for me

Rating:

5.0

If you’re going to tow your own trailer or need USB port, check connections before leaving the lot.

Rating:

4.0

The truck leaked, didn’t have furniture pads and the truck had an electrical issue. My external lights flickered the entire time and the light in the truck bed wouldn’t come on so I was unloading in the dark. But the pickup and drop off after hours was easy and convenient.

Rating:

5.0

Free gas and milage

Rating:

5.0

Acorn is a hidden gem in the U-Haul arena. They are very personable and very helpful to make sure that your use of a truck is great. I have used this facility many times and have had storage units at their location now for the 2nd time. As I said, I have used their U-Haul several times, but this truck is ready to be retired. Over 130,000 miles, a little rusted and runs a little rough, and even had the check-engine light on. I must admit, the truck did the job, never stalled, hesitated or gave me any trouble, it just knocks a little and sounds a little rough at start-up when it has been sitting. I am hesitant to give the facility or personnel any negative review, I would only say that if possible, they go ahead and retire this truck and let it go to a mechanic and let them use it for hauling used car parts. The truck WAS clean enough...just an old boy ready to go bye-bye.

Rating:

5.0

Better cell service at the location. Was hard to get a signal to do the overnight drop off.

Rating:

5.0

This is a great storage facility! I'd definitely recommend it to anyone.

Rating:

5.0

I found the staff very helpful and the facility was very nice. I will definitely return when I need extra storage space.

Rating:

4.0

Rental location and personnel were fantastic. The gentleman that helped with the vehicle warmed it up and pulled it to the front for us to get in. Location is excellent and easy to get to and even close to fuel. This would have gotten an excellent, except for the website (which has nothing to do with the Pick up/Drop off location). The website was difficult to access and we dropped off the keys without initially doing the "completion", which states that if you don't do the completion, then you will be assessed a $20.00 fee. We were able to complete the website after we got home, but it didn't "confirm" that it was complete. The Rental Location was absolutely fantastic, but the Uhaul Website isn't so great. The other point was that I confirmed a truck at the Massillon location. I then got an email from the North Canton Location on Whipple Road about 10-12 miles away. When you are paying $1.00 a mile that seems a little ridiculous. I originally wanted a 24 or 26 foot truck, but I wasn't approved for one for the Massillon location, so I decided that I could make two trips with a 15' truck with less miles than to rent a 26 foot truck and use 20-25 miles just to pick it up and return it, then another 10-15 miles in around town. I only used about 15 miles with the 15' truck. Lastly, the North Canton Rental Location sent me the email of the "change" of pick-up. I emailed them back DURING BUSINESS HOURS and they didn't respond. I emailed a second time and they didn't respond. I asked them to call me, but they didn't. I shouldn't have to call them to make sure they cancelled my reservation. Finally, I sent a stern letter advising that I would be contacting Corporate if they didn't respond and confirm that I had cancelled the reservation with them. I sent a 4th email / message advising that I wasn't paying for that reservation, gave them the reservation of the Massillon 15' truck, at which time they finally responded, I believe it was the next day. Very unprofessional office - North Canton, Whipple Road. You asked for a review, that's what you got. Have a great day!

Rating:

5.0

Excellent service, friendly staff reasonably price. Highly recommend!!

Rating:

1.0

Worst uhaul experience I've ever had and will never use again

Rating:

3.0

The mileage was not correct, tried to go back in to tell someone, door was locked

Rating:

5.0

if the vehicles could be designated non smoking?

Rating:

5.0

Customer service was great and the people were very pleasant. They made it easy to drop off and more than helpful.

Rating:

5.0

The wonderful woman at the desk was amazing and I'm extremely grateful for her patience and attentiveness to all of our questions and concerns.

Rating:

5.0

Super smooth process.

Rating:

4.0

Truck we rented had the check engine light on when picked up. little concerning but wouldn't stop me from using this facility again. Close to home and accomodating. Equipment was clean.

Rating:

3.0

Check engine light was on in truck. Shift needle broke when I was shifting out of reverse to drive. If you hit a bump, the volume on the radio goes up. I drove a very old truck in desperate need of some TLC.

Rating:

5.0

The truck I used was ok but it definitely needs a mechanic to go through the transmission and front end felt loose. But other than that the service was great. Thank you.

Rating:

3.0

The van had so much dog hair and dog treats/food all in the back . I have a balloon business and traveling with my balloons in this van was difficult, as all the dirt/hair stuck to my work. The cab of the van also smelled so much of smoke.

Rating:

2.0

Truck was in very poor mechanical shape, didn't run very well.

Rating:

3.0

The issue I had was when I received the uhaul..the check engine light was already on and when I mentioned it to them they said it was an o2 sensor..the didn't seem worried about the fact I had to drive to Columbus and back..secondly the next morning before I even left massill the air was low in the front drivers side tire and I had to put air in it multiple times on the trip

Rating:

5.0

Nice place friendly staff

Rating:

2.0

the office crew has no idea what they are doing.The new girl actually knows more than the owner

Rating:

5.0

Very friendly and quick service! Excellent customer service!

Rating:

5.0

Get the best staff ever kudos to Leslie and Tracy

Rating:

5.0

Desk staff was amazing and very friendly!

Rating:

5.0

Just the nicest people ever!!!

Rating:

5.0

Truck cab was sticky all over. Needed a good scrub down inside all of cab!

Rating:

5.0

Everything went great / nothing to improve.

Rating:

5.0

The 2 Women that rented me the truck were more then helpful. I wish I was better at remembering names! But they made everything extremely easy and convenient. I would come back to this location anytime I need a truck!

Rating:

3.0

The truck door cable was broken my movers had to use their own personal vehicle to help me move. Very bad. Also I needed a cargo van not a big truck. That should have been offered. The location gave me a 100% refund.

Rating:

5.0

Tracy was so helpful with all of my questions and I couldn’t have had a better experience. Thank you!!

Rating:

5.0

Only dropped off trailer after hrs....but female on phone resent drop ovideo and was very nice

Rating:

5.0

Since the other location in Massillon shut down. This location should be moved to a larger location.

Rating:

5.0

Not sure what happen I did not check mileage before leaving on my contract it was wrong.I have reached out to customer service it said I went 1,1058 miles and charged me 350 when actually I went 58 miles have sent gas receipt and let them no mileage I did go.Hope to have resolved quickly.Have never had anything like this happen before rent periodically.

Rating:

5.0

Its the nicest u haul place i have been to as far as guest service,cleanliness , proffesional, was a welcoming experience ....

Rating:

4.0

staff really nice

Rating:

5.0

Best experience to rent yet!

Rating:

5.0

Always a great experience. Customer Service is excellent.

Rating:

5.0

Fix bugs on website-app

Rating:

5.0

Thanking of storing your personal junk is not a pleasant thought. But I must say after dealing with everyone on the staff, it was rather pleasant. Thank you for keeping my junk safe.

Rating:

4.0

I thought the 10’ box truck listed 3 passenger online. The truck only seats 2. The listing for $19.95 a day is a little mid-leading when there is a mileage charge along with filling the gas tank befor returning. Total cost approximately $120.00 for a 24 hour rental.

Rating:

5.0

Acorn Storage employees are awesome and were very helpful for our truck needs.

Rating:

4.0

Truck really should have room for 3 people to sit but that's not really a complaint, just my thought. I do think the fact you have to make sure to add gas or pay a very high price per gallon is not right because you already pay quite a bit for mileage. But my overall experience was good. Was treated very well.

Rating:

5.0

Tracy was wonderful to work with. She made the entire transaction a breeze.

Rating:

5.0

Very friendly people and easy to work with.

Rating:

4.0

Set up the rental online, the U Haul rep was courteous and knowledgeable. Return was simple placing keys in lock box as business was closed.

Rating:

5.0

Leslie and Tracy were incredible, knowledgeable, helpful and very kind. Definitely can highly recommend Acorn for your storage needs.

Rating:

5.0

Customer service was great. She explained everything. She was fantastic.

Rating:

5.0

I used the “AT” car hauling trailer. This is a great product. I highly recommend this trailer to haul a vehicle.

Rating:

5.0

I rent from Acorn on a regular basis. I have never been able to complete an on-line check in when returning a trailer or truck after hours. Debbie M

Rating:

5.0

Staff Simply Outstanding and easy to work with!

Rating:

5.0

Treat them the way I was treated; they will be as pleased as I was!

Rating:

5.0

This is an exceptional location. The manager is fantastic and the employee in training was so kind.

Rating:

5.0

Convenient entrance & departing. Will use again if needed.

Rating:

5.0

Everything was great. Thank you

Rating:

5.0

Storage space very good rental truck reservation /not honored very inconvenient promised one of two trucks due in - none available when arrived , no call , bad business

Rating:

5.0

Easy access

Rating:

5.0

Great place to store whatever you need. Convenient, easy access, and helpful staff. Would definitely recommend this place.

Rating:

5.0

Rented our unit for almost 2 years and we never had any problems. I highly recommend this company!

Rating:

5.0

The owner and staff had my back from beginning to end! They really understood what I was up against!

Rating:

5.0

Thank you for the customer service you get from a LOCAL BUSINESS! Helpful staff, great location, good price and very understanding when things do not go at planned. I would HIGHLY RECOMMEND.

Rating:

5.0

I rented this unit for several years. I just cancelled my unit a few weeks before my rent was due but was told I couldn't get any refund. I don't. I don't think that is fair

Rating:

5.0

The staff is the best part of acorn! So friendly and just great people. I never returned to my unit until the day I moved out of it. No signs of mice or bed bugs. A few spiders and stink bugs but that is to be expected. Great value and very nice secure facilities.

Rating:

5.0

This is my first choice in self storage I have recommended Acorn to friends and family

Rating:

5.0

Friendly, helpful,staff. Easy to work with. Easy access to unit.

Rating:

5.0

Very easy to access! Great customer service!