Customer Reviews for Acorn Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acorn Storage

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Michael G. on

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DAVID P. on

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russ l. on

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Thomas G. on

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gene r. on

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Nathan F. on

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The sign they have for where they want you to leave the truck at was at waste level and hard to see. If you didn't move the truck they will charge you $100 to move it. After reading the sign and you realize you need to move the truck you get the pleasure of trying to cut across 3 lanes of traffic on a very busy road because you need to make a U turn. Then once you make that U turn you get to make 1 more and hurry across 3 lanes of traffic and drive it down a dirt road. Don't wear good shoes you will mess them up because where you park the trucks is a big mud pit. One would think they would put rock down so your not parking and walking in mud

Douglas K. on

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Very good customer service

gary k. on

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JURETTA R. on

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Trucks are dirty and stink.

Scott O. on

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Ronald W. on

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Richard S. on

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john s. on

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there is no onsite parking - this is supposed to be explained to clients when making reservations. I made my reservation by phone to the 800 #. according to the onsite manager, the reservation assistant is required to read a parking disclaimer in order to make the reservation but this did not happen. I had to leave my car in a strip mall a block away. it was ok when I got back, but this was an unwelcome surprise.

Nick S. on

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Ed S. on

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dianna l. on

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Antonio R. on

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Acorn Storage was helpful and provided me with important info that I was not aware of regarding pulling a trailer.

Maureen P. on

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Vanessa L. on

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RONALD S. on

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Wasn't able to pick up at 8:00 am, because the manager would not let me in till 8:30am. Not a major issue.

James M. on

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JAMES C. on

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Dan G. on

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Frank G. on

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Staff was great. Thank you.

Stephanie O. on

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Only issue I have is the phone. In order to get threw to rent truck had to call more then five times. And now I've had to call at least 6 times cuz line has been busy or the phone just keeps ringing. Most of your customers I would think have to call you to see if u have what we are looking I think your phones should be NUMBER 1

chris R. on

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This representative was very helpful and very knowledgeable and told me the way I have the chains hooked up had something bad happened the trailer would've flipped and probably for the vehicle with it

CATHERINE W. on

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Excellent customer service, thank you!!!

daniel b. on

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BARRY K. on

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Jeff B. on

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Robert H. on

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Picked up Auto Transport,Took it to my home and decided to load the vehicle up that night. Good thing because one tire was almost completely flat. Called the number for repairs. They dispatched a mechanic quickly. He replaced the defective tire and wheel. Nice job. I feel the transport should have been checked better before I picked it up as I had reserved it several days Prior. My wife and I left Saturday by 9:30 a.m. for a 750+ miles trip towing our car behind a Cadillac Escalade. By less than 100 miles of our trip my wife wanted to turn in the Transport and drive both vehicles to Tennessee. We couldn't go over 62 mph or the trailer fishtailed something awful. Finally after some 550 miles I gave up and turned in the Trailer at Carterville, GA. The people there at U-Haul in Carterville said there must be something wrong with it as most Transports tow very well. Not ours.

Richard M. on

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ALICIA S. on

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ALFREDO S. on

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Acorn Storage had the vehicle I needed to rent. It was very clean and ready to go when I arrived. Had a wonderful experience renting my Uhaul through them!

DEMIR E. on

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the staff is rude and off the wall...after checking in with full payment he refused to give us our truck keys as we were parking down the street but was not patient and was making a scene in front of customers...I WILL NEVER RENT FROM UHAUL AGAIN.....this man was nuts....I have been a customer of UHAUL FOR OVER 10 YEARS...and this guy needs to get his vendor's license pulled from your UHAUL DIRECTOR OF OPERATIONS...RUDE AND LOUD TO ALL THE PEOPLE IN THE FRONT ENTRANCE WAY....please look at our repeat business in the past year.....but this guy was the new years bull doze....horrible horrible

ALICIA S. on

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Mike C. on

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Leonard P. on

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For 13 years my wife and I have rented two storage places from "Greg". We were always treated professionally, treated well, the units and truck that we rented recently were clean inside and ran great. We cant say enough about Greg and his son "Kyle" who helped us out with a couple items when we rented the truck recently. Great kid and hard worker. I would recommend Acorn Storage to anyone and would rent storage space from them in the future if the need arose. Thanks Greg for a great 13 years!

Randall S. on

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Dealer mgr from start to finish treated me very strongly bad 100% not professional even seen on my 45 yrs in professional mgt career --100% bad. Laughed at me insulted me ignored me didn't want to help me fine UHaul truck or drop off keys area at all. Asked him to get his boss mgr to help me better. He said he had no supervisor or boss HE WAS BOSS. RUDE. BAD. UNPROFESSIONAL. UNKIND. NEVER EVER RECOMEND UHaul location ever again. 35 yrs using UHAUL rentals over 7 home moves. This was WORST EVER BELOW ALL GOOD STANDARDS TREATED ME LIKE A DEAD DOG. I WILL REPORT HIS TERRIBLE NEGETIVE BAD WORST INTERACTIONS WITH ME TO UHAUL CORP LADDER BOARD VERY SOON. IF KEN / area supervisor that called yesterday KEEPS THIS 337 Pine Island no good mgr dealer fransize ?? I will continue to do my best to get him out of UHaul business thru Corp lawyers court..., Yes upset me 1,000 times more than worst ever. US Veteran. US born citizen. Proud American. Never want any American ever be treated as I was ever again. Fire him ASAP or I will fight UHAL till he is gone forever !!!! Customer 2/4/17 reactions

David M. on

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ROSANNA P. on

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Excellent customer service!

elmer t. on

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sharon c. on

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No improvements. Excellent service and quick check-in/out. Thank you.

cesar n. on

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In such an important time as a moving, I'm extremely pleased and glad I chose U-Haul!!! From the professional service from the staff to the well maintained equipment, my experience was excellent. Thank you Acorn Storage, thank you U-haul!!!

angel r. on

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Wilfredo S. on

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Very good service!

Andrew W. on

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Veronica S. on

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We were greeted promptly and attended to quickly with no hassles. Will come here again for our next move.

PHIL H. on

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PATRICK K. on

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Windows were a mess... Other then that. Just a Typical rental... Call first, before just driving over.. Small place.. Not alot of trucks...

Deborah H. on

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I got a late notice the day after I returned the moving van to the drop off location. It doesn't appear they did their job to update their system that the van had been returned.

Tammy R. on

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Paul B. on

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truck needed a wash

JANET B. on

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david j. on

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Accept credit cards for small purchased items

Paul B. on

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Do a quality light check. Left tail lights did not work. Went to service center in Tx. They said call roadside assistance. The # was not anywhere to be found. Contract said go to uhaul.com. Really? Called roadside assistance, they said go to service center. Left hand meet the right. Roadside came out, found broken and bare wire.

DON P. on

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I told the vendor upon turning it in, he said he could repair it. Its strange they "worked" properly at the facility in Louisville, but were in-op 15 miles later...Don Pike

Bryanna R. on

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Nicole L. on

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Great service. Quick pick up.

Edilia P. on

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Mario L. on

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Michele p. on

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We forgot our contract and the rental agent made us call the pick up location to obtain it. He said we were wasting his time.

wray b. on

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Steven R. on

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Only problem was that the trailer had several seal leaks in the roof... A significant amount of water got into the trailer during transport and fortunately all of my items were in waterproof containers...Not the fault of the local representative as they could not be readily seen but still a problem...Rep was very courteous and I advised him of the problem...

Rickey B. on

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Utility charge didn't have one. We used a appliance dolly. A fuel charge it was on the "F" I doubled checked prior to leaving gas station. I even left the receipt on the seat as requested. And addition $6 for unknown reasons, I'm requesting the reimbursement of these addition items. Please reply the these concerns.

Scott M. on

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Fantastic service!!! Very very helpful.

Christy U. on

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Make sure to verify the miles on the truck before pulling out we got to our destination and I guess lesson learned but we were charged and extra 300 miles when returning the truck

Dana H. on

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Douglas B. on

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Robert C. on

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DAVID H. on

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charles w. on

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crystal w. on

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Nice and helpful. Good customer service.

rick h. on

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George B. on

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David P. on

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John D. on

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DANIEL S. on

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Greg M. on

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Julius W. on

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truck was not cleaned inside, no parking available at pick up location or anywhere else close by. They even threatened me to get my car towed if I would park it anywhere on their property. Unfriendly staff.

Linda C. on

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gary r. on

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Cynthia S. on

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MICHAEL C. on

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The only comment I have is that it would be helpful if the hours of operation were posted on the door of the building and/or the website or phone voicemail system gave these hours when calling. I had an early pickup and had arranged for MovingHelp through the uhual website and I couldn't confirm when the Acorn Storage uhual site opened so I could coordinate. Also - I never got a phone call or email confirming my uhual order. I thought this was standard procedure. I have used uhual a dozen times in the last few years and overall this service was good comparatively.

paula M. on

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Staff was reluctant to touch the tow dolly so i could unload my car

Joseph M. on

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Brian F. on

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brandy r. on

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DONALD H. on

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Every thing went smooth. Pull great clean trailer. Thank you

frank k. on

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The gentleman unhooked the trailer for us.

LORIE j. on

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I rented the 5X8 trailer everything/ one was great may I suggest new stickers/decals for the sides they where peeling off the appearance could be better. overall it was great. Thank you.

frank b. on

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Ariane B. on

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jack s. on

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Greg was an absolute jerk. He verbally abused his mother throughout the entire process. I have never seen anyone talk to their mother in the manner in which he did. Additionally, the lock that he sold us did not fit the truck so I was forced to buy another lock at Lowe's on Sunday when we had completely packed up the truck. Additionally, the truck Air conditioning unit was not working properly and several time throughout the long drive to Marietta, Georgia went out and we were forced to drive in excessive heat for several hours. The truck was a relatively new truck but the A/C unit was hit and miss.

Lindsey C. on

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Only possible drawback was that this location has no parking to leave car so the driver has to be dropped off. Only a minor inconvenience. Staff was fantastic and the whole process was quick and easy.

Eduardo A. on

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TIMOTHY D. on

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david m. on

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Alfredo S. on

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The attendant was very helpfull

Victoria W. on

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