Action Equipment
(U-Haul Neighborhood Dealer)

512 reviews

415 W Main St   Norwich, CT 06360

(860) 886-2658

Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Special Operating Hours

  • 1/26/2021 - 2/26/2021: Closed

Contact Us

(860) 886-2658

415 W Main St
Norwich, CT 06360

Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Special Operating Hours

  • 1/26/2021 - 2/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Very nice staff. Helpful and courteous.

Jose R. 
Rating:
5.0

Dave is the best, I always rent my uhauls here!

Norberto C. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Klye S. 
Rating:
5.0

Dace is always a pleasure to work with

Stephen I. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Tenzin Y. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Jacob R. 
Rating:
3.0

The truck leaked during a rain storm....wrecked my bureau and daughters bed...I had them covered

Jocelyn M. 
Rating:
5.0

It was a last minute decision and I'm sorry that I didn't do it earlier. I'll never make that mistake again. Thank you very much.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Martha T. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

First time with the automated pick-up, drop off. Super convenient and was a great experience.

Andre R. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

christopher L. 
Rating:
4.0

Customer did not leave a comment.

christopher G. 
Rating:
5.0

No issues. Nice people. Curtious

Clark R. 
Rating:
5.0

Nothing

Bonnie R. 
Rating:
5.0

Don't change a thing . Excellent service and very clean place.

CAROLLILLIAN R. 
Rating:
4.0

Customer did not leave a comment.

Amen M. 
Rating:
5.0

Customer did not leave a comment.

Judith N. 
Rating:
5.0

the owner/operator of this location is excellent

Raul W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Keep up the great job!

GIZELLE T. 
Rating:
4.0

Customer did not leave a comment.

Adrienne A. 
Rating:
5.0

The level of service and accommodations was a high standard that is much appreciated. lee

Lee V. 
Rating:
5.0

The employees were very helpful. They quickly changed my reservation when I needed to rent a bigger truck. Great customer service!

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Keeps up the good work

Gizelle T. 
Rating:
5.0

I had such a wonderful experience renting my truck. I am so stressed out with moving, and everyone at U-Haul was so kind and laid-back. I wish all customer service was like you guys!

Rachel J. 
Rating:
3.0

I returned my vehicle after hours. The lot was clean and safe. No concerns.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Beverly S. 
Rating:
5.0

We could have used a larger truck as we were moving from a house to a house.. we just had to make several trips but ALL was good! Thank you

Aaron M. 
Rating:
5.0

Everything was handled professionally and quickly.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Cydonie F. 
Rating:
5.0

This location could benefit from a little diversity training when it comes to the customer base. We wouldn't want to lose profits because of the lack understanding of customers from various ethnic backgrounds do's and don't's.

Joseph J. 
Rating:
5.0

Make the internet process of picking up keys from the lock box easier for people to get !

Donica J. 
Rating:
5.0

Other than a glitch in being able to pick and drop off on my phone, it was great!

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
1.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
3.0

Customer did not leave a comment.

Shanda E. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

The main guy behind the desk was friendly and quickly got through the paperwork. They were all very helpful and I was very satisfied.

Erick C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Jackie T. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Keep up the good work, don't change a thing.

Heather B. 
Rating:
5.0

Perfect all around. I was inconvenienced from a change in my pickup location and Dave was very accommodating to my dilemma and went out of his way to offer me solutions to make it right. Very professional and efficient. I only come here from now on

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

ROLAND L. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

That great service

Jon H. 
Rating:
5.0

The Staff was very polite and had good customer service.

Emily M. 
Rating:
3.0

This place is great. U Haul needs to stop using northeast towing for pick up rude and god forbid you actually get a truck there

Alex K. 
Rating:
5.0

Very friendly customer service

Madison F. 
Rating:
5.0

Customer did not leave a comment.

Relliance H. 
Rating:
5.0

I was obsessing over the mobile app check-in experience. I picked-up my uhaul truck all on my own. The app guided me on how to do that. I inspected the vehicle, took pictures of any previous damages and uploaded them into the app. I didn't know a customer service representative was going call my contact person (although they did state it). So that was a hassle. Your contact person cannot be one of the drivers (that was not stated). But this has nothing to do with U-Haul in Norwich, therefore I did not remove a star. I can agree, however, this is a very impressive way to verify renters! What an AMAZING group of staff here; extremely helpful and friendly. I couldn't believe my eyes when a staff member came outside to take my keys after I was all set. He didn't have to do that. Thank you for being a part of my moving experience. I will never forget it!!

Reyni S. 
Rating:
5.0

Customer did not leave a comment.

Raina S. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
2.0

Customer service was very good, nice person at pick up and drop off. The truck smelled clean , very disinfected smell which was awesome! The rubber lining on passenger door fell loose and laid on the floor and was in our way throughout our trip. The transmission was delayed when putting in reverse each time, causing a huge noise and abrupt feeling before backing up. The truck served its purpose and U-Haul will be used again due to the conviennance of service. Thanks guys.

Matthew M. 
Rating:
4.0

I wish you would keep the fuel tank full. Then when I'm done all I have to do is fill it up to replace the gas I've used. But I guess you do it with partial tanks so you can charge people more for gas since they have to guess when they've put in the right amount.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEMARY T. 
Rating:
4.0

Customer did not leave a comment.

GRETCHEN N. 
Rating:
5.0

Your original availability information was suspect but this place was able to get me an alternate unit to do the job.

Gary A. 
Rating:
5.0

No improvement needed. The customer service person present when I picked up the truck was very pleasant and helpful.

Susan S. 
Rating:
4.0

Booking online sure save a lot of time. It would probably help NOT advertising 19.99 a day when in fact between taxes etc it comes to over 3 times more. I mean I understand how advertisement works, but it sure raises question when I pick up a rental at 4pm I return it the next day at 10 so is not even 24 hours and my bill is 71 dollars. Still cheap ok but sure the 19.99 a day is misleading

Alessandro M. 
Rating:
5.0

Only problems is that they are very expensive There other than that customer service Was great ??

Jorge H. 
Rating:
5.0

Customer did not leave a comment.

ALBA G. 
Rating:
5.0

Customer did not leave a comment.

Cathleen D. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
2.0

Made reservation and received confirmation call day before pickup. On the confirmation call, the caller didn't tell me or even ask if it's ok to change the pick up location. Luckily I noticed the change when looking up directions the morning of pickup. Next I get to the location and they are closed. I had to call the Uhaul corporate number and they couldn't reach the regional manager. After on hold for 30 minutes, the lady at the corporate number said to just take it if comfortable hooking up myself.

Marcel C. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

I was charged 6 times waiting now for it to clear now I have $300 not available to me but everything else was ok

Otilio T. 
Rating:
5.0

The online checkin process was a little difficult. I arrived early to log in to get the truck and I ended up being late getting the truck. The online process was not easy to use for someone who is advanced in technology. I will never rent a uhaul on a day someone is there to help.

Jacob R. 
Rating:
1.0

By allowing people to walk in off the street and rent a truck on the spot instead of FORCING "everyone" to do a reserve in advance some people don't have computers and phone needing a truck!!! they had about 6; ten sized trucks in parking lot the size I wanted. They ask if you got a reserve I said no THEY TURNED ME AWAY saying all trucks were RESERVED. I drive all the way back home and do a reserve go back those same trucks there he said it will be about 330 pm before a truck avail UNLESS I pay $10 more for a bigger truck. TO ME THEY ARE SCAMMING CUSTOMERS using that same line to customers. Yes I took it because I had made plans to pick up a bed. I came back in like 2.5 hours NOW all of a sudden they couldn't access UHAUL saying yall system is down "Which I didn't believe" telling me to just go without closing it out at the actual time I brought it back but probably closed it out for 5pm . Being new i this town I witness this same type scam to customers at this furniture place the furniture you want seem to not be in STOCK and you have to wait 2 or 3 weeks to come in and be delivered but the higher priced stuff THEY HAVE IN STOCK and can be delivered QUICKLY it's all a hustle and I don't like it one bit!!!! Uhaul had all those trucks 10" sitting out there and they gave me this raggerty driving truck the size I didn't want and having to pay more. Plus I told them I gotten lost putting additional mile I didn't attended to do while in this new area. So I had a unpleasant experience with this particular location

Clyde G. 
Rating:
5.0

Thank you for all your help????

Rica R. 
Rating:
1.0

Customer representative was rude, and appeared to be culturally insensitive. I would not recommend to my diverse friends.

Reischia G. 
Rating:
5.0

Employees were very friendly, helpful and knowledgeable.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

Janice T. 
Rating:
3.0

Customer did not leave a comment.

Preston E. 
Rating:
4.0

Nothing they are great to me and others I know

stephen M. 
Rating:
4.0

Your website needs to improve I can't do online check in and I did some it never sent to the action equipment. They did everything right you u haul messed up

Philip R. 
Rating:
5.0

The customer service very friendly I can wait To tell my friend about it.

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Destiny P. 
Rating:
5.0

They were very polite and pleasant. Easy check in.

Diane F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D. 
Rating:
5.0

Drop off was the other bookend to pickup. Friendly person, informative and quick.

Joan K. 
Rating:
5.0

Very easy, in and out, return was quick. Very nice group of guys!!

Lisa O. 
Rating:
5.0

Absolutely nothing. The experience was really easy, the gentleman inside where I rented it was helpful and professional, and the van was spotless. I used it to help a co-worker move, and it was great. I only wish I had reserved a larger one, but that was all my doing. Thank you.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Always friendly and convenient

Crystal V. 
No reviews have been submitted for this location.

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