Customer Reviews for Acton Motors Service & Sales
(U-Haul Neighborhood Dealer)

Rating:

4.0

I can't think of anything I could say to improve the customer service was great ,location was very convenient, truck was clean and excessable.

Rating:

2.0

I have complained already with U-haul. I have a discrepancy with the odometer readings. I have been charged extra and I'm not happy with the service at all.

Rating:

5.0

Very nice inside the location too

Rating:

5.0

Staff at this location were very helpful ......could not have asked for better......would HIGHLY recommend this location and this business........" THE BEST "

Rating:

5.0

Just continue to offer the same reliable and consistent service that l received in dealing with those servicing this location.

Rating:

2.0

In the Acton location: #1. No signs anywhere indicating that there even was a Uhaul store closeby. The GPS said it was there, but we couldn't find it. We had to ask people where it was located. The only indication of it's where-abouts was when we were told about the little drop-off key box in the dark on the opposite side of the building. The only sign was on the little 6x10 inch box in the dark. No lighting or clear signage.

Rating:

3.0

This location only handed me the keys and said goodbye. There was no circle check to see any damage, and they did not tell me about the number of kilometres I get with a day rental, and if there are any additional charges that I will incur if I go over the daily limit.

Rating:

2.0

I picked up the truck with 367 miles of fuel left and returned the truck with exactly 367 miles left in the tank but somehow I was charged for 10L of fuel in my receipt.

Rating:

5.0

Staff are friendly and very professional

Rating:

3.0

Friendly service, but It is very inconvenient to have to return the truck to the pick up location.

Rating:

5.0

Smooth, quick, easy transaction

Rating:

1.0

This U-HAUL rental was the worst experience I have ever had. I already called in my experience and I am still waiting for my discount/revised invoice regarding the per mileage discount I was given. The discount on mileage is $0.59/km. No one has contacted me regarding my revised invoice. I have contacted U-Haul 4 times, and called several times more but had to hang up due to the wait time. I need someone to revise my invoice as soon as possible. Thank you, Myrelle

Rating:

1.0

My original equipment was not ready at another location. Called customer service and found another truck at new location. I returned the truck with same amount of gas I found it but somehow was charged for 10 litres of gas. That is not possible as I did 38 miles added $25.

Rating:

1.0

-this location was so far out I couldn't get a cell signal out -the van shut off on me 6 times (i didn't refill it b/c I thought it would shut off on me) -i reserved in Brampton, not this location -I got a txt saying someone would call (no one ever did) -the person on the phone said they talked to me (listen next time I tell you I didn't) - THE WHOLE RENTAL WAS A DISASTER -I was inconvenienced having to go in the BUSH to pick up a van I reserved A MONTH IN ADVANCE... - THE VAN WAS NOT MAINTAINED (again, it shut off on me 6 times). DO BETTER!!!!

Rating:

4.0

Original drop off location in the contract is no longer accepting returns. That would have been good to know and the extra drive to the new location cost me money in km and gas.

Rating:

3.0

Probably would be good to warn your customer in advance that the truck they're getting is 5 feet smaller than the one they needed. I now need to drive the rest of my stuff back and forth from Georgetown to Kitchener because I couldn't fit everything in the one trip. I was also told since I was picking the truck up in Acton, even though I requested Georgetown, that I would be given extra KM and I wasn't and ended up having to pay for going over. The man who checked me in today in Acton has no idea I was coming - I was supposed to be using truck share but I guess because I was getting the 10' truck instead of the 15' truck I couldn't - he also didn't even realise the truck he gave me was 10' and told me it was 15' "My wife usually handles all this stuff but she's not here yet" Overall fairly disappointed considering the price I paid and now I have to spend more money making multiple trips in my own vehicle to finish my move.

Rating:

3.0

after hours drop off was used so no interaction with facility or personel

Rating:

3.0

Booked appliance mover, 2 furniture dolly, and 12 blankets. none were on truck and I was informed it was ready. What was good is I received a text so I was in communication with someone. a person came and gave me the items but I only received 6 blankets and one furniture dolly. I was surprised to have to go to Acton for the truck since I thought I booked near my house at the brampton location.

Rating:

2.0

arrived at the site to find a sign that says on vacation until Aug 18th, This reduced confidence that the trailer would remain in the condition that I left it in , which was it was received in Ottawa.

Rating:

5.0

Transaction was flawless, just like it should. Denise was great, would definitely use their service again.

Rating:

5.0

That would be difficult, the customer service at this location was top notch. They made it very easy to pick up and drop off. Thank you.

Rating:

5.0

Very friendly staff. Trailer in good shape. No problems.

Rating:

5.0

Very nice guys.

Rating:

1.0

Brutal service was told the car transporter is out back go get it no pre trip inspection no circle check no help to hook up no receipt no nothing I have rented many of these and never again from here

Rating:

4.0

What you are missing here is a way to rate the Uhaul corporate experience of actually getting the inventory that has been requested. Dealing with Uhaul corporate for booking and coordination of inventory is painful at the best of times, but we just had one of the worst Uhaul experiences ever. It included - making a reservation for a trailer that was listed as available on the website, months in advance - being told 2 days before trailer pickup that the size we reserved was not available in Canada at all and that we were assigned a smaller one - we were then told the smaller one was not available and the only options were a trailer that was so big it would exceed the weight limit of our vehicle OR a trailer that was too small to fit our stuff in - I had to take on the proactivity of finding all this out and had to hand-hold or badger Uhaul corporate staff for us to get a product that would even reasonably work. The fact that Uhaul, a company who's entire purpose is to manage an inventory of trucks and trailers, is unable to know where or when its inventory will be available until 2 days prior to the requested move date, is unacceptable. Period. Get your act together. Uhaul, through the ineptitude of it's corporate staff and inability to manage it's inventory, almost jeopardized this cross-country move wherein we transported our whole life thousands of kilometres away. If it wasn't for my actions and an unnecessary amount of stress and panic on my end, we would have been stuck with all our stuff packed in boxes with no home and no ability to leave. This is frankly unbelievable, egregious, and completely unacceptable. To be clear, the staff at both the pickup and dropoff locations were great and helpful. Granted, all the painful work had been done at that point. In short, I came away with the impression that 1) Uhaul is so poorly run that I am amazed the company is still able to operate as a viable business, 2) the corporate staff is incompetent, apathetic, and generally unhelpful, and 3) we will absolutely look for alternative options for our next move. I will absolutely be spreading the word that Uhaul is woefully unorganized and a surefire way to add stress, difficulty, and anxiety to any move. Niel MacIntyre

Rating:

5.0

Denise provided EXCELLENT customer service! Thank you!!

Rating:

5.0

Everything was just as promised

Rating:

3.0

Staff were helpful and nice but when we picked the truck up the check engine light was on. We managed to make out 3 hour move with no issues.

Rating:

1.0

U haul couldn't locate the dropped off vehicle and constantly contacted me asking where it was. I told them where I left it, and was still called for weeks.

Rating:

5.0

Nothing, service was great! Thank you!

Rating:

1.0

Fix trailer brakes. Also have a uhaul employee at the location to make it easier.

Rating:

5.0

Gentleman that met me was very helpful and made sure I was ok

Rating:

5.0

Excellent staff

Rating:

3.0

I returned the truck Sunday afternoon and there was an employee just arriving who took the key. The blankets were in the back of the truck, all 12 of them. The fuel tank was topped up to 1/2 per my contract.

Rating:

1.0

Owner was not on property to facilitate trailer rental. Only communicated with us via text. Was not supportive or helpful. At one point he accused us of theft because they had problems authorizing our rental and would not change our tow vehicle in the system. Furthermore, having our rental switched from Milton to Action was highly inconvenient as had to drive 30 minutes in the wrong direction to pick/drop off our trailer. Disappointing experience and will not rent again from Acton Motors.

Rating:

5.0

Nothing my experience was very professional

Rating:

5.0

Quick and easy online experience. The lady who ran location made it so simple for check and out - definitely great service and made the move go great! Thank you!!

Rating:

5.0

The lady was very nice

Rating:

1.0

This location was completely unorganized and didn't do their job to have the trailer at the location. We were told to pick it up at the previous renter's house!! Denise was completely unhelpful, unprofessional and useless.. We would never recommend that location again.

Rating:

5.0

My reservation was put together in a timely and professional manner. This is particularly notable because it was put together on a stat holiday (Victoria Day). Equipment was clean, and well prepared. The staff was very courteous, professional and pleasant. I would highly recommend this location for future use.

Rating:

3.0

Dropped off after hours so not much going on other than us just dropping off the truck. It was wonderful to have the location close to home.

Rating:

1.0

Horrible experience, they reached by sms asking me to pick up the truck in a road, to give them credit card and driver license information. Then when I spoke with Uhaul, they started giving excuses to pick up the truck later (the person who has the truck may come later, better for you to come at 10:30). I had to put my foot down and explain i was still going to be at 9am since i have a crew hired to load it and I had 7hs drive ahead and that I expected to get the truck at the time agreed; misteriously, the truck was there after i said i was going to be there at 9 When i arrive, truck was dirty, the pads and dolly were not there, when i claim for them the gentleman in the counter (who was cleaning a car when i arrived) told me: “thats all what i have for you”. Give me the key with no contract nor providing driver license or credit card information. I had to call uhaul on my way back and ask them to take my info and provide me with a contract. Horrible experience, I will never rent a truck from uhaul again and i will share this feedback in social media

Rating:

5.0

All good

Rating:

5.0

Nothing they were very good in such short notice

Rating:

1.0

Have trucks/trailers available when they are suppose to be

Rating:

4.0

There was a misunderstanding with drop-off time however that was resolved. The bill was not sent properly so I cannot understand the charges and validate them...as they seem really high.

Rating:

3.0

Vehicle was supposed to be picked up at 2 wasn't available until after 4. Had to drive 19 km to Acton to only find out it wasn't there and then go back again after 4

Rating:

5.0

Denise has the best customer service to be proud of. She made my experience a great one. Thank you for your service. Jojo

Rating:

4.0

very nice experience

Rating:

5.0

Excellent service.

Rating:

1.0

You need costomer services

Rating:

5.0

Staff at Acton Motors went above and beyond expectations. Will recommend them. Thanks again Denice

Rating:

5.0

Great Service and very easy to rent!

Rating:

1.0

The first time I booked a truck no one showed up and I had to scrabble to find a vehicle elsewhere. The second time I booked with them the truck was fine but I was over billed. They charged me more than the invoice. Also the person managing bookings is not very friendly and shows little concern for their poor service.

Rating:

5.0

very accommodating and extremely easy pick up and drop off.

Rating:

4.0

No problems. Agent went above and beyond to satisfy my move. Great service

Rating:

5.0

I had exceptional Arrive.. Could not of asked for better. Denise was very well organized. Truck was ready when I showed up allmready to go. Acton location fab!

Rating:

4.0

I was overcharged by a day and have not heard back on my complaint.