Customer Reviews for Acton Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acton Self Storage

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Alyson B. on

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Customer did not leave a comment.

Anita H. on

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I am really annoyed that I was charged twice for the same service and could not correct it by phone and now the bank even wants proof. 65.00 and then 100.00 I only used one truck.

Swati S. on

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Better communication in drop off on a shutdown day

Lisa S. on

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They rented me a truck that the horn did not work it didnt go past 60 it was horriable

Danielle M. on

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Have an option of where to drop off the truck after hours that is actually on the facility site. Husband had to drop off truck across the street in another business parking lot and he was nervous to do so. Ended up working out, but would rather drop off at main site when using mobile return.

Emmy M. on

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Sarah W. on

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Truck wasn’t clean. Had blankets unfolded, tossed in the back, check engine light was on. Had a terrible time returning it after hours. Had to come back the next day. Was overcharged for the mileage. The guy inside was very nice but clearly not given the correct tools to manage the business.

Wendy H. on

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Kevin L. on

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I was not informed about after hours drop off procedure. Gates prevent access to the property making it impossible to return the truck. If not for another customer accessing their storage unit I might still be waiting to enter the property. National customer service was no help as well. Left on hold for more than 30 minutes. I suggest the access code be clearly communicated at the time of rental. This was not a pleasant experience.

Janet C. on

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Was not given access code to enter it he lot to retufn the truck

Lisa M. on

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Lisa E. on

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Upon arrival everything was fine during paperwork. Once getting down to the facts everything fell apart. While booking it had the option for furniture dollies which none were supplied, then there was a suggestion to call another uhaul to see if we could loan them. The man who was helping us had no intention of calling himself it would had been on us to scurry for them. Another gentleman ended up calling three different uhauls no such luck but understood what customer service meant. The truck had dirt and other miscellaneous items in it which delayed the process. To add to this I had booked online the drop off and pickup location and the man who was helping us said we only had two options to drop off which were over a half hour away from the place I had selected. Ended up working out to drop off at my original place but added stress to the beginning of the move. Last as we were wrapping up, I had said “for future customers a call the night before to say you wouldn’t have furniture dollies would have been nice” what I got back was “well I didn’t work last night” I don’t care if you did work last night it’s a team effort it could have been avoided.

David M. on

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Nothing, David was extremely helpful, he is great and he has a a great Customer Focus approach.

Tomas L. on

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Vincent O. on

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Need better communication, I went to check on the truck only to find out that U Haul did not supply the ordered furniture pads. The truck rental would have been useless without these pads. Dave at the pickup location help to get pads from another location. Kudos to Dave!

Michael H. on

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jean B. on

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TIMOTHY S. on

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Becky M. on

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Margaret V. on

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Zachary W. on

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Kelly F. on

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Was thrilled that Acton Storage had a truck available for a very last minute need. Rental process was quick and easy.

Liewei B. on

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Francesca C. on

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Jeffrey C. on

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First I was sent 40 min from my preferred location then nothing was ready keys were misplaced and truck was filthy

minna W. on

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This location was incredibly clean, staff was super personable and helpful. Definitely one of the best Uhaul sites in my experience.

BARBARA S. on

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Denisse, Dave, and Sean are all extremely professional and friendly. My rental is always ready when I arrive, and there are never any problems with the equipment. I would highly recommend this Uhaul location over another in the same area.

Justin Q. on

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nancy D. on

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KATHERINE O. on

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MATTHEW S. on

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Jacob Q. on

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Dianne A. on

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great customer service, clean storage space, and easy access

Janet K. on

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We rented our storage unit for a year. Staff was friendly, helpful, and always available. Facility is exceptionally well maintained and our unit was easily accessed from outside loading dock.

Joe D. on

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Friendly staff made it easy. I was in a hurry and they help speed up that process

Tom M. on

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Very convenient location.

Wayne G. on

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The staff was very helpful and very professional and I recommend Acton Self Storage highly.

Mary C. on

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Lots of different sizes of storage units. The entire facility is clean and well-lit, with carts just inside the door to help you move your items. Packing material & boxes are for sale at a good price.

Mike B. on

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Sean provided excellent service!

Peter Y. on

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Curtis was very courteous and helpful. I will certainly come back, as well as recommend people to your facility.

Mary C. on

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Nice clean facility with excellent climate control. Curtis was a big help with everything.

Rajko I. on

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The stuff was professional and very helpful.

Linda B. on

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We were very pleased! Great place!

ALEX C. on

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The manager was great and made it feel like we were at a hotel.

Marie O. on

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The staff were friendly and helpful. There was a misunderstanding about the size of the storage room that we booked but once we told them, they were quick to switch the room for us.

Thomas M. on

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easy to book