Customer Service was effectively adequate but off-putting.NORMAN ALAN S.
Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I feel bad can not remember his name but he was fantastic Patient knowledgeable and extremely nice Very helpful. Answered all our questions...seemed like he liked his job by that I mean he smiled and we joked a little . Definitely recommend this placeCANDACE B.
Customer did not leave a comment.Hayden M.
Customer did not leave a comment.MONICA L.
Customer did not leave a comment.NICHOLAS G.
Customer did not leave a comment.Jason H.
Communication on if the trailer is returned early if you would pay less.ARNOLD L.
Guy was great at the counter. Thank you.Jason P.
The best location I have used and we have had many Uhaul trailers/trucks over the years. The staff was very helpful, and courteous. It was very easy to drive in, they hooked the trailer and then we drove off, same at the end when we returned it.SHELLEY P.
Customer did not leave a comment.Fred F.
Customer did not leave a comment.DeeAn J.
Customer did not leave a comment.Lester W.
Everything went smoothly, quickly dropped of trailer and processed return was in and out in minutes.Kevin W.
Customer did not leave a comment.Cassandra P.
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.James F.
There was a toy in the truck, employees should move seats and check under them.Kimberly S.
Customer did not leave a comment.Linnea L.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.Neil A.
Clean the inside just a bit moreDean V.
This was the location we first rented our truck but because the of the Leaking truck...wasted our time. Then basically got charged for the whole thing as if there were no problems. Horrible experience. We spent my husbands whole day off renting and trading trucks. They should have given the truck for free after we wasted our day.Jason T.
Customer did not leave a comment.Alan B.
Lately my living situation required me to rent U-haul track few times in short period of time, and each time I was very happy with the customer service. Those guys ( Toni or Jordan) by 117th AVE in Vancouver, WA are doing excellent job. Fully recommended.Edmund K.
The overall total price that it ended up being was very high over $160 for using the truck for 1 day and then until the next day at 10am when it was to be returned. We only went 32 miles total but felt that it was extremely overpriced and the advertising of it being only $19.95 a day was a bit deceiving. I understand the mileage costs, fuel costs, Ect but for the time we had it abd the short local trip we took I felt like $160 was very high for what we got. Thankskelly S.
The trailer leaked water and ruined boxes and our $3000 mattress got soaked along with 3 boxesbenjamin B.
Customer did not leave a comment.Jimmy M.
No changes needed.... Customer service was very professional and efficient....thank you.Paula C.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.Kolten B.
Customer did not leave a comment.James S.
Friendly staff at pickup. Truck was ready with equipment we requested. Very easy.Estella G.
Lousy scheduling service. There was a mix-up between which store had my reservation. I was contacted by Mandy the day before to pick up at a nearby location and received an email confirmation. On the day I went to pick up the trailer, the original store location where Mandy called from said that my trailer was ready for pick up at that location. I was confused and contacted the other store which confirmed they also had my trailer ready. When I arrived at the store for pick up, I followed in two other vehicles and was inside a storage area secured by a locking gate. When I tried to exit, it wouldn't open. I called the store and they allowed me to exit. When I mentioned that the signage was poor and that is how I inadvertently entered following the other cars, I was rudely scolded by the employee. It was all downhill from there. The two employees were rude and not very patient. I tried to give honest feedback about the signage and one employee pointed to a sign in the window. Well, in my opinion, the sign is hard to see from the entrance coming in from a very high traffic area. So he can stick that sign you know where. I didn't appreciate the sarcasm or his rudeness. I recommend termination.Kurt W.
The employee at this facility who was the manager was less than friendly or welcoming. The gentleman was the manager I believe and due to his inability to be cordial was offensive to say the least. I will be doing what I can to get the word out on social media if I get a â€œ cannedâ€ response from you. My video speaks volumes..Richard B.
Customer did not leave a comment.Linnea L.
The two men behind the counter were very nice and accommodating. The whole experience today was fantastic! Thanks!Lisa W.
Great customer service!GEORGE T.
Excellent h customer service start to finish!Brett H.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.James H.
The truck was available immediately, great customer service.. no problems..!Sandra P.
The trailer was as old as me and beat up a little and there was an overnight rainstorm and not a single drop leaked into the trailer, despite it being well worn and torn. Good job service techs/mechanics. I had a new penske truck leak in the rain but Uhaul never leaks. Thanks for that.Heidi K.
Customer did not leave a comment.Stanley S.
This guys are very professional, helpful. Very happy with their service each time I'm here, Have been here already several times. I also rent a storage unit here, Recommended. Nothing to change,Edmund K.
Quick drop off. Did not go inside. The gentleman met me outside, was friendly and unhooked the trailer, and I was on my way. Well done!Andrew A.
Customer did not leave a comment.Elizabeth B.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Allen W.
Customer Service Rep was rigid and unaccommodating...Rolland W.
I've rented many U-haul trucks and this location is by far the best. I always come back to these guys. NO complaints!! The guys that work there are awesome! I'm always treated well, they are professional, respectful and kind. I alway feel comfortable and listened to. I always leave feeling good about doing business with this company.Jennifer H.
For me the convenience of being able to rent from my mobile device worked well for my situation. I needed the truck at a time when the facility was not open and being able to use my phone to pick it up was amazing.Morgan B.
Customer did not leave a comment.Rodney I.
Customer service is amazing. Good people with good prices. Thank youDennis W.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.armando F.
We came after hours and the guy noticed us and came out which was nicejennifer B.
Customer did not leave a comment.Benjamin B.
Unclean van bed, broken glass, debris. Office is dated and tired. There are many modernized alternatives out there now with similar or better pricing. Great staff thou... efficient and friendlyBrett H.
Customer did not leave a comment.Marc P.
Great Friendly Helpful Service! I will be using this location again!Teri H.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.randell N.
Customer did not leave a comment.GARTH D.
Customer did not leave a comment.Lorna T.
Miss charged per mile. The insurance that is all but forced on you. And the cost for across town rental for 3 hours is insane... Will never use uhaul again.Joseph R.
Customer did not leave a comment.James W.
Charged me a mileage fee that shouldn't have been. The mileage on the odometer at pick up was wrong, I disputed it upon pick up. But yet still was charged based on the wrong odometer reading.........Rachel S.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Daryl M.
Very efficient. The rep met us outside right when we pulled up and handled everything within just a few minutes.Lauren B.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Katie K.
My customer service reps were fast and friendly. They answered all my questions and were able to get me a bigger truck than I asked for online. I was able to get my moving done twice as fast because of their great customer service.Steven A.
Customer did not leave a comment.Anatolii P.
Customer did not leave a comment.Yuehua G.
One of the Dolly's wasnt great. Other than that, great service and experienceLuis C.
Scheduling with the female area dispatcher on the day before pickup was a disaster. If I had an option I would have cancelled the truck. 1st. Truck was not available at the agreed pickup location. 2nd. I was arriving from the south, and the alternate pickup location selected by the dispatcher was 10 Miles east. 3rd. Dispatcher offered to provide me 50 extra mile (which I did not need) for my inconvenience. 4th. Numerous other pickup locations wee available within 10 Miles south (any of which would have eliminated my inconvenience and would have been the same for U-Haul), but the dispatcher insisted on the location she selected and was going to charge me $200 extra to pickup the truck at one of the alternate locations. In conclusion, her customer service skills were awful and she was unwilling to discuss an option that would have been a wash for U-Haul while benefiting me, the customer. Provide vehicles with full fuel tanks, then require renters to return tanks full.David G.
Customer did not leave a comment.don B.
Log in customer's cell phone number when given the first time Don't rely on old contact information from a previous transaction for a customer.Laurie M.
Customer did not leave a comment.Jon M.
Everything was nice and the staff were great. Only detraction, the office was a bit small and dated... maybe an update. But I'm cheap, so I'm ok with an old office if this would keep the prices low.John T.
Customer did not leave a comment.David G.
Amazing customer service. Jordan and Tony were terrific. Thank you guys. We will use your business again!Dennis W.
There is nothing that could have made my experience better. Everything was great and the staff was very helpful. Thanks additional self storage for a good experience.James L.
Great and easy customer service!James H.
Representative was fantastic! He was there as I exited the vehicle to inspect it and I was on my way in a few short minutes! Very nice guy, Great experience overall!audrey N.
Clear instructions for after hours drop offMelanie S.
They had great customer service answered all my questions. I was in and outRenee M.
Coming from the north the drive way could be visually better. It almost looks like you should take the entrance to the next door business parking lot.Gary S.
Customer did not leave a comment.Veronica F.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.Tina L.
Customer did not leave a comment.Charles V.
Great service. The gentlemen on site was knowledgable and helpful. I had no problems picking up or dropping off the vehicle trailer.Steve L.
Customer did not leave a comment.addam C.
Customer did not leave a comment.Joseph M.
Drove 6 Miles. Put $10.00 gas in tank and guys still charged me $9.00 gas. The tank was not full when I picked it up. Park they truck two different directions and gas tank reads different The guy that handled it always adds charges. Seems like he is on commission. Other guys don't add on extra feesDavid Z.
Only issue is this location is hard to get into based on their address.Phillip W.
Customer did not leave a comment.David Z.