Customer Reviews for ADI Self Storage
(U-Haul Neighborhood Dealer)

129 reviews

320 S Locust St   Centralia, IL 62801

(618) 532-3863

Location Hours

  • Mon-Thur: 8 am - 4 pm
  • Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(618) 532-3863

320 S Locust St
Centralia, IL 62801

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 4 pm
  • Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
3.0

I just dropped off at this place. It was close

DORIS D. 
Rating:
4.0

Got charged 20 dollars 4 returning u haul eary and under milage alloted just because I didn't call r call and say I was dropping it off

Steve C. 
Rating:
3.0

dropped off trailer on saturday night before it had to be back on sunday. called return dealer first thing monday morning. tried doing return online but my account website had no link for returns. charged me $20 return fee. uhaul website sucks would not recommend uhaul

john B. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
1.0

Outstanding Dealer fast friendly service.

JAMES P. 
Rating:
5.0

The owner needs to purchase a lift to make lifting trailer tongues easier. The customer and the employee both have to lift the ones on 6X12 trailers because they are so heavy. The employee she was very helpful, and made my visit easy.

JEFFREY C. 
Rating:
5.0

Absolutely nothing. They were great!

Shawna N. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Lasheda C. 
Rating:
4.0

Very good service. Would recommend to anyone!

Tracy H. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

LARAMIE G. 
Rating:
4.0

Customer did not leave a comment.

Tracey L. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Very good customer service

TINA S. 
Rating:
5.0

Staff was very professional and quick to offer helpful suggestions. The office and truck was clean and inviting. Well maintained equipment and a pleasant experience. Thank you!!!

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

He was very nice and helpful and friendly.. would love to get uhaul as a sponsor for our race car next season

JASON H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great job from reservation through drop off.

BETH B. 
Rating:
4.0

Customer did not leave a comment.

JASON H. 
Rating:
4.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

Kendra A. 
Rating:
5.0

Customer did not leave a comment.

Logan A. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

The employee made the drop off fast and simple and was very polite

Michalea C. 
Rating:
5.0

Just continue to provide great customer service!

Sherri A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VINCENT D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
1.0

Not one single item in the back of the truck I rented, not even the dolly I paid to rent. Once I had driven all the way to my house to find this out,I called the store. I was basically questioned as if they thought I was either blind or a liar. I had to send my wife back to the store for just the dolly. I didn't put gas in the truck because I figured the mileage she drove back there to get the dolly should have offsets your gasoline. Nope, instead you charge my card another 31 dollars the next morning. I wouldn't recommend at all and wish I could just get a refund.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

BARTIMOUS J. 
Rating:
5.0

Nice and friendly staff

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

jerry D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Went really slick. Fair price on time convenient. No problems no losses or breakages. Couldn't be happier

lyle P. 
Rating:
5.0

Clean, neat, and well organized office and yard. Friendly and helpful staff.

John A. 
Rating:
5.0

Excellent people and great service!

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

RICKY J. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
3.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

We were well satisfied

CHERYL M. 
Rating:
5.0

The mobile online ordering was a little confusing but the representative. Was very patient and helpful as he wal kg ed us through it

Gina B. 
Rating:
5.0

Nothing, great people

DAVID L. 
Rating:
5.0

Great people to work with!

JARED E. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
5.0

Everything was awesome and even though we had an issue on drop off he was very helpful and helped figure it out in the end..

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

None service was excellent

Neal Z. 
Rating:
4.0

Customer did not leave a comment.

jeff R. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Make sure that customers like myself can return the equipment without incident. I had problems with truck return due to the server not being able to find my location when I was right there on the lot. Customer service was no help either.

Will H. 
Rating:
5.0

Tires should be checked. I had low pressure warning and the vehicle didn't indicate which tire so I had to guess, also had to purchase a gauge. Would have been nice to have one in the vehicle

joe M. 
Rating:
5.0

The online self-check in website needs some work as I had an issue trying to check the uhaul & trailer back in once I arrived at the drop-off location.

Rachel T. 
Rating:
5.0

Nothing I had a great experience

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

Wilbert D. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
1.0

I did NOT rent a U-haul! I've told you already! This iS my e-mail address but the other info is not mine!

vicki R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Everything was great.

Charles V. 
Rating:
5.0

Nothing. Great experience.

John G. 
Rating:
4.0

Not a person who has to have my cell phone glued to my hand. If you are not computer/ smart phone savvy. Would not recommend this location

MORLAN W. 
Rating:
5.0

Customer did not leave a comment.

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Very friendly staff very professional and a nice and clean location

Jim R. 
Rating:
3.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

eduardo M. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

I called to get u haul on Sunday an everything went fine til it was pickup time then all the sudden I was denied last min an had to wait til next day to start over reserving a uhaul which then went right threw they say they give u $50 if not approved an they still havent gotten bac with me an I was day behind on moving

Trina O. 
Rating:
3.0

Told to leave the truck in the parking spot and they'd take care of it later. That's was the only interaction

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
3.0

It was too much of a hassle for the mobile. Get QR code To make the process easier

Omaira M. 
Rating:
3.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Billie S. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
1.0

Why did they charge me for gas? Now I have to contact U-Haul again to get that straightened out? And I was charged mileage? No one told me anything about mileage. U-haul is a racket and I am contacting the BBB and filing a complaint. I will never rent again!

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Darci L. 
Rating:
5.0

Very Friendly and professional staff.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Excellent customer service. They were able to get a truck for me on very short notice. I am so appreciative of them for that.

Lori P. 
Rating:
5.0

Customer did not leave a comment.

Billie S. 
Rating:
5.0

Customer did not leave a comment.

mary R. 
Rating:
4.0

Nothing I can think of.

jason W. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Jim was fast at getting me checked in and out the door!

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

george N. 
Rating:
5.0

You guys were AWESOME....thank you so much.

Virgil S. 
No reviews have been submitted for this location.

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