Customer Reviews for ADP Services
(U-Haul Neighborhood Dealer)

100 reviews

6551 N Clark St   Chicago, IL 60626

(773) 465-0475

Hours

  • Mon-Fri: 10 am - 9 pm
  • Sat: 9 am - 9 pm
  • Sun: 10 am - 9 pm

Services at this Location:

Contact Us

(773) 465-0475

6551 N Clark St
Chicago, IL 60626

Services at this Location:

Hours

  • Mon-Fri: 10 am - 9 pm
  • Sat: 9 am - 9 pm
  • Sun: 10 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

U-Haul provides a good service. However, the truck rented at this location did not provide the best service. The inside of the truck was dirty. The windshield was covered with ice and there wasn't any tools available to remove the ice. The back door was totally frozen; it took me literally, 40 minutes to get open.

Jose C. 
Rating:
2.0

Van vas dirty outside and dirty inside. No garbage, but animal fur on chairs, sticky wheel drive ... Who was before me in the car, from which state??? Van easy to drive, great customer support service over the phone.

Boris B. 
Rating:
2.0

Mirror on the van was broken;

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Hanh D. 
Rating:
5.0

The UHaul website is completely confusing. It took 25 minutes to finish the pickup process electronically. There was 2 women picking up their truck when I was doing the same. They told me it took them 45 minutes.

Chris M S. 
Rating:
3.0

Do not over charge the customer

Tasha C. 
Rating:
1.0

The clerk was rude overall First of all he did not accept my driving license. Second, he did not use full sentences at all. Everytime, I had to ask him what do you mean and he became mad. We exchanged heated moments. truck was somewhat dirty. I asked if it was disinfected and he replied (What do you think) When asking me for a 2nd contact info, he said: (What is your contact info) I kept giving my information because this is what I understood. Then he made him self clear that he needs a SECOND contact info (friend or relative) BAD experience with the clerk. I lover UHAUL tho

Fadi E. 
Rating:
2.0

-The individual at the counter was on the phone the entire time I was trying to check in. I was second priority to whomever she was talking to. On speaker phone, so it was not a private conversation. -I prechecked in, but the process still took 10-15 min. Maybe because she was on the phone. -The parking lot was difficult to get out of and back into. It shares the lot with other stores in a strip mall, so it's very busy. -I wasn't told ahead of time that I needed to refill the tank. Again, probably because she wasn't paying much attention to me when I checked in. Luckily, I didn't drive too far, so the fee was probably less than I would have paid for gas. -The only reason it gets 2 stars is because of the proximity to where I live. It's convenient. That's it.

Travis W. 
Rating:
3.0

I ordered a dolly but the truck did not have one . The online process was easy and drop off was also easy

Jasmine G. 
Rating:
1.0

Cust avent was extremely unprofessional and was trying to charge me an updated rated. I called him out on it a..the was quoted .99 per mile he was trying to charge me 1.49 per mile..I called him out on it..then he said if i knew that why would I ask him?? I asked him for facts and not to be rude. I would not recommend this place at all..extremely rude and unprofessional..scammer

Rosario S. 
Rating:
1.0

Can someone from customer service please reach out me. I had a terrible experience with UHaul two weeks ago. I arrived at the pick up location to get my truck via the online pick up. My pick up was supposed to be for 8:30 AM. I arrived and upon arriving the app said that my pick up was marked for hand pick up by the location even though I set up an online pick up. The app said To wait for the location to open at 9 AM. I waited until 9 AM and no one showed up at the location. I called customer service for U-Haul starting at 8:45 AM. I did not get through to anyone on customer service for nearly an hour meanwhile no one showed up to open the store. When I finally did get through to customer service they told me the store wouldn't open until 10 even though your own website said it would open at nine. All of this is irrelevant though because I was supposed to be able to pick up my truck using the dropbox and the website. Someone finally came from the shop at 10 AM. When they came they just kept talking about how it's not their fault and that the truck I am renting came back at midnight the night before so they could not put the key in the dropbox. No offense, but then why did they let me set up online pick up in the first place? And why was I allowed to reserve the truck for 8:30 AM if no one was going to come and put the key in the dropbox for me? I did not leave with the truck until 10:30 AM two hours after I was supposed to have left and after I arrived. I still was told I needed to return the truck at the same return time. This meant that I got two less hours with the truck, I missed my elevator appointment for the apartment I was moving out with, and instead of being able to use the elevator to move things up in my new apartment I had to dump everything in the loading dock so I can get the truck back on time. Yet I still pay the same amount For my reservation. Uhauls negligence made my moving day a nightmare. I would like someone to please follow up with me about this to see if we can adjust my rate for the shortened time I had the truck and I'd like someone to follow up with the location I rented from to make sure this doesn't happen to anyone else. I won't be using Uhaul again. Thank you.

Jacob P. 
Rating:
1.0

I made a reservation with no insurance policy and was charged for an insurance policy when I made my final payment. The lady wasn't wearing a mask and I didn't feel like arguing with her but I would appreciate a refund of my 25 dollars if possible

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Olamide A. 
Rating:
1.0

Do not rent UHauls starting at 9 AM because the business does not open until 10. I was not able to use my UHaul starting at the time I paid for it.

Paulina J. 
Rating:
2.0

The location was closed when I arrived. The guy eventually arrived 20 minutes late after I called him on his phone.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
1.0

Terminate this location! I showed up at the reservation time, but the store was closed and they did not answer the phone. I waited for an hour, but no one showed up. I then went home. They had the nerve to send me a bill for the rental! When I finally spoke with the person, I realized what I was dealing with. Do not rent from this location. Go down the street to Minas which has a responsible owner.

Andre F. 
Rating:
1.0

Customer service claim truck was on full and reported it on initial contact however truck was missing 1/4 gas. Didn't complain just brought the truck back over full

Christine H. 
Rating:
1.0

The customer service I received wasn't helpful at all and I felt like I couldn't ask any questions and when asked for clarifications about prices they wouldn't give me real responses. I didn't want the coverage fee and said so online and when I told them they didn't provide me any support and said I'd have to call and come back another time. I'm pretty sure they way overcharged me and I'm going to look into getting some refund back.

Lindsey B. 
Rating:
1.0

Only use this location if doing online pick up/drop off. The manager is rude and lazy. They were over an hour late opening up the store. Do not waste your time trying to work with them.

Elizabeth J. 
Rating:
2.0

I was tricked into signing a contract that included insurance coverage that I did not ask for. The person there had a condescending and rude when I complained about it. I will never use this location again and even U-Haul if I don't get my money back for which I already made a complaint by phone.

Lucia M. 
Rating:
1.0

This location was closed during the scheduled pick up time, and wasted about 30 minutes or so of our time having to call customer service to virtually assist with checking in online -even though I had made the reservation for check in “over the counter” to avoid technical problems. The place is also not called ADP services, it's a dollar store. We found it by the address on the door.

Tania S. 
Rating:
5.0

I like this location its quick in and out done.

Lavaughn H. 
Rating:
1.0

Incorrect charges for rental

Pedro H. 
Rating:
3.0

If it says arrive 10 minutes before so as not to cut into your time, the process to get the truck should not take more than 10 minutes. I showed up 10 min before, did the things on my phone, then waited a total of a half hour for my “rental qualifications” to be checked and for the guy who ran the store to show up and be able to give me the keys.

Laura B. 
Rating:
3.0

Customer did not leave a comment.

Stephen P. 
Rating:
3.0

The online check in process was obnoxious. So much of that could've been done when I registered, from the indoors and not fighting off rain. I did online check in to avoid the half hour of screwing around having my time wasted in line the last time I did Uhaul. This time, I got screwed out of 20 minutes of my time in the rain — where touch screens don't work — and cold, and I had to worry about whether a connection would drop on a phone screen I was struggling to keep dry enough. I'm offended at the return questions consistently using the term “family.” How pretentious and non inclusive! You could say “customer.” Then there's the obnoxious concept of “do all this crap when you return it or we can do it for you for a convenience fee.” What?!? It used to be that was a non-question. Now you're trying to make us do what your employees do, clearly so you can hire fewer employees and screw customers. In a time when people need work, I find this very bothersome.

Doug H. 
Rating:
1.0

The cost was way too expensive. I thought I would only pay 19.95 and had to pay $93 to move a table and three chairs. I will never use U-Haul again.

Jenna M. 
Rating:
2.0

Updated hours. Location was not open, nor did it have furniture pads available even though I ordered them through the website. Asked to call phone number on sign in window which read Winter Hours. Upon drop off made billing mistake that took several minutes to rectify.

Andrew R. 
Rating:
1.0

The location was not easy to find. There was no visible signage from the street. The process of checking out the vehicle was not made more efficient by the suggested online check in. And returning the vehicle took even longer.

Tage L. 
Rating:
1.0

The person in charge of giving me the key was pretty rude and didn't even understand much and then he faced me a weird look when he ask me if I put gas in the van ??.Plus I was charged double the prize just to move small stuff from my apartment to a small storage witch is like 2 miles away from store to my apartment to storage and back to the store ! This idiot was like wel ima put 5 miles on it ???????

letica R. 
Rating:
1.0

Franchise representatives should be required to ask customers to verify their selections for a rental. I was not asked to verify the details of my contract, nor was I given a chance to. This resulted in an extra charge I had specifically declined when I made the reservation online. I have now spent about an hour on the phone over several days--including 30 minutes during the 2-hour rental--to rectify something that could have been fixed with a formal process. After my last conversation with customer service just now (duration including hold time: 32 minutes) I think I am getting the credit that is owed back to me but this has been a phenomenal waste of everyone's time--even for U-Haul. I assume you pay your customer service folks on the phone at least minimum wage, so you have just spent *more* than $10 arranging for me to be credited $10.

Katherine G. 
Rating:
1.0

In nearly every conceivable way, U-Haul failed. The location where I was supposed to pick up my moving supplies said they haven't done U-Haul in over 2 years. When picking up my truck, I had to wait more than an hour after completing the online check-in to be "approved" by the 24/7 team. And the dollies and furniture pads I rented were not available. The only thing that made this move anything but a complete nightmare were the moving helpers I hired through the U-Haul website, who were nothing short of stellar.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Aleksandar S. 
Rating:
5.0

tell us what we owe I have 2 charges on my card still do not know nothing no paper work

sharon E. 
Rating:
1.0

Customer did not leave a comment.

twylia W. 
Rating:
1.0

The reservation agent was slow and difficult not have a clue as to what she was doing.

Dauneangel R. 
Rating:
2.0

Sliding door was stuck

Daniel C. 
Rating:
3.0

Service was good, significantly; but I didn't know that I'd be charged additional 0.69$ per mile, beside the rental fee. Still think this is high rate for the mileage.

stefan N. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Is really helpful

Abdul K. 
Rating:
1.0

I never touch the truck and I received an invoice for $47. Not only that, I never find the address. I spent more than 1 h of my life for nothing

CLEMENTE N. 
Rating:
1.0

I booked this to move a couple of things I bought from Salvation Army. The person working the store was rude and asked questions that didn't apply, basically harassing us. At the end, he had added on the insurance even though I had opted out. When I asked about the extra charge, he said “it is required”. I know that's bullshit. Very bad experience.

Bennett S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
1.0

This is the first time I ever experienced such very poor service with U-Haul. cursing with customers customer cursed at them but at the same time you supposed to keep your respond and not go back and forth with your customers very poor customer service ??

Lorie J. 
Rating:
2.0

The clerk could not explain the charges and they do not give you a receipt, even when asked. I was asked to take a picture of the mileage with my phone so the clerk wouldn't have to leave the store. I expected the level of service to be the same as other u hauls, but it was not.

Stacey M. 
Rating:
1.0

I reserved two dollies and furniture pads with my truck, and none of the equipment was there when I picked up my rental. This REALLY messed up my plans for the move I was using the truck for, so thanks for that. The employee at the dealership wouldn't take them off my invoice, instead making me call uhaul customer service and sit on hold for 15 minutes to request a refund. Will not use your services again.

Alana H. 
Rating:
5.0

The store owner was very nice and patient. He really helped us out.

Adeline A. 
Rating:
1.0

The people at this location have an attitude! They are disrespectful; I had to almost find a witness just to convince the man I filled the tank with gasoline, which only costed $5.01. The female when I initially rented the vehicle was no different; making me wait for her to ring up one of her friends. U-Haul should sever ties with these rude, condescending and insulting people. And with the even less professional Pack-And-Stack. Neither one will ever see my business again.

Juan C. 
Rating:
3.0

Customer did not leave a comment.

Gretchen R. 
Rating:
3.0

Customer chat agent was slow to respond and kind of a pain. I would wait 5-10 minutes at a time not knowing if they were still with me, helping me, etc. Would rather speak to someone more communicative or on the phone instead

Brian D. 
Rating:
3.0

The representative at this location was unclear when explaining how things were working. I did have to come back a bit late and the explanation of what was going to change panicked me. After a second explanation I was reassured, but it was concerning at first.

Nicholas V. 
Rating:
3.0

Customer did not leave a comment.

Armand C. 
Rating:
4.0

I quite don't understand the $20 fine for after-hours return. One has a choice of keeping the vehicle for up to 24 hours, why the punishment if they choose to only use it for less than that but can't make it back in time as promised?

Daniel D. 
Rating:
1.0

I was not given a copy of the rental contract when taking possession. When I requested one I was told to take a picture with my phone. I was pressured not to conduct an inspection of the vehicle before leaving, and was rushed out with a vehicle that had less than half a tank of gas. I returned the vehicle I was charged an addition $30 fee on top of the exorbitnat gas prices, on top of being charged for a full tank of gas. Adding over $60 to a $50 rental. When I requested a copy of my reciept, once again I was told to take a picture. I will be writing a review on yelp and Google explaining the poor and predatory practices of this establishment. I have used Uhaul many times and my experience here was very disappointing. Uhaul has definitely changed their practices and I would rather spend a little more money upfront than than go through the experience I had. I plan on being quite vocal about how I was treated.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Aleta C. 
Rating:
1.0

While the van was in fine condition, our reservation wads overbook and no one called to tel us about it despite having almost a week to do so and we didn't find out about this until we went to go pick up our van. When we called the U-haul line we were put through loop of holding for the next person and even getting our call disconnected or hung up on before eventually getting to a representative who told us they could't honor our reservation and didn't do anything further to help us. The only reason we were able to get a van for our move was because the person running the truck share location was kind enough to work with us and get us the van we needed. I'd rate u-haul 0 stars if I could, but 5 stars to the man at our truck share location

Hannah M. 
Rating:
1.0

Stop the bullshit charges. If I'm paying a day rate for a vehicle to move with, it's nonsense to pay BOTH by the mile AND for gas on top of that, especially not $12 for next to no gas used.

Colin M. 
Rating:
2.0

The location was super convenient, and the truck was easy to drive. Improvements: -The passenger side seat belt would not buckle. (And there was a water bottle left inside, but that's minor). That was the reason for the "no" on well-maintained. Everything else was fine. In regards to location: -Person I picked it up from said that although I had reserved a dolly online, he had just given his last one away. So I had to go elsewhere to rent a dolly. But when I opened up the back to put the 3rd party dolly in, it turns out there was a dolly from Uhaul. I guess he didn't know the store it in the truck? -it wasn't until after I checked out the uhaul and later looked at the initial receipt, to find out that the insurance selected was the $14 safe ride, but online I had requested the $28 safe ride plus. Fortunately, there were no incidents so it turned out ok... -When I rented the car, the person indicated there would be no issue if I had to return it after hours. Right around 9, when location was about to close, I got a call about needing to return it. Fortunately I was on my way already. The person who closed out with me was very nice, and said that typically to turn it in after hours (if that wasn't pre-requested) would cost extra. I think the first person should have mentioned that upfront. -But I do want to say, the person who I returned it to was very nice and understanding, and didn't charge me for the dolly I didn't use because I had rented a third party one. The person I rented from in the beginning was also nice, but I think he could use some more training about how the system works.

Justin S. 
Rating:
4.0

After reading some negative reviews for this location I was very nervous about a 9 am pickup. I called the location & the gentleman said “someone should be here” at 9. This made me nervous and because of a tight time schedule I contacted uhaul through my reservation. I was told someone would be there & that they open at 9am on Sat. as indicated in their hours. We arrived shortly before 9am and were soon greeted by the person in charge who handled our reservation. I'm sorry I don't know his name as he was very . friendly, efficient, and we were able to keep to our schedule. Everything was explained & the van was returned with no issues. Very pleased with our experience!

Martha C. 
Rating:
3.0

My reservation was for 9am and the place didn't open until 10am. I thought I signed up for mobile checkout, but this was not the case.

Nicholas P. 
Rating:
1.0

This was one of the worst, if not the worst, ever experiences I had to go through doing anything! The person responsible in the store, James Mensah, was rude, nasty, angry, had no manners, had no proper service or customer attitude, and actually threatened me physically to "smash my head against the wall" as I was making the rental arrangement and asking normal questions about the rates, time, etc. saying that the customer has "no right to ask any questions"!!!! Upon return of the rental van, there was a lady there and she had no clue how to process and close the transaction. I had to wait for over 45 minutes while she was on the computer and on the phone with James on video call trying to fill out my closing bill. Then she showd me my final bill and it had a charge for 3.3 gal of gas at $14.85 while I only drove the van for 3 miles!!! She handed me her phone to speak to James who told me that this is what it is and if I had any complaints I should call U Haul. I did call U Haul Customer Service and spoke to Madison and explained to hear my experience and request for a refund, and she gave me a Complaint This was one of the worst, if not the worst, ever experiences I had to go through doing anything! The person responsible in the store, James Mensah, was rude, nasty, angry, had no manners, had no proper service or customer attitude, and actually threatened me physically to "smash my head against the wall" as I was making the rental arrangement and asking normal questions about the rates, time, etc. saying that the customer has "no right to ask any questions"!!!! Upon return of the rental van, there was a lady there and she had no clue how to process and close the transaction. I had to wait for over 45 minutes while she was on the computer and on the phone with James on video call trying to fill out my closing bill. Then she showd me my final bill and it had a charge for 3.3 gal of gas at $14.85 while I only drove the van for 3 miles!!! She handed me her phone to speak to James who told me that this is what it is and if I had any complaints I should call U Haul. number 2296608 and that a manager will call me back about it.

Samer A. 
Rating:
5.0

Customer did not leave a comment.

Niroj B. 
Rating:
5.0

Make sure you post all expenses online for people to see, all taxes and make sure costumers know they need to fill the tank to the one of the pick up amount or the penalty is 30$ even if they spent very little gas! Thank you

Mario T. 
Rating:
1.0

Accurated reservation

Herve Mathieu M. 
Rating:
4.0

The young man named Lang was very polite and helpful

Steve R. 
Rating:
1.0

This location was poorly managed. It took almost an hour to simply get my order placed in the store. I was overcharged for my rental. The customer service was awful. The lady who helped me was yelled at by the manager for not knowing how to operate the computer properly because she was in training. My overall experience was just awful. I will never order a Uhaul from this location again.

Wittney B. 
Rating:
5.0

I would hesitate recommending this to anyone. Initially, the verification and checkout are difficult to understand. Secondary verification was not explained well at all and was counter-intutive. It took me 40 minutes to checkout and phone support was gawdawful! 20 minute wait? Really? Dudes, spend some bucks.

Camilo G. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

Needed to rent a U-Haul truck ASAP and I made the order online for faster efficient service because my time was limited so I Made my choice of van and furniture roller i put in all my information including Payment information and once I arrived to the place to pick up the vehicle i had to wait even longer because the person In charge needed to add the same information I already added online and they didn't have the roller I needed They give me the dolly he wanted to charge Me For That even though I already added it in my Order it was a waste of my time and when I returned the vehicle there was no parking space and the man got upset at Me About which is not my fault or problem and other patrons came Out of their stores upset at Me bec I was parking in front of their store so terrible so nonetheless terrible service,long wait ,stressful, And a waste of my Money and something I will never be doing again.

Sylvia R. 
Rating:
5.0

Rental experience was fast and easy. He was very professional and took time to explain terms Great customer service!

James M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
1.0

The van meant for me was taken. The agent couldn't figure out what to do. The van was dirty inside. Agents need to be trained.

Davida B. 
Rating:
1.0

Lied about charges on bill

QUINCY M. 
Rating:
1.0

The worst experience reserving a truck. Uhaul changed our pick up location without notice and received rude customer service. Just unacceptable service.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
1.0

The owner was nice and proactive but unfortunately I mostly dealt with an employee that was not helpful. She upsold me on insurance without getting my approval. I asked her to remove that from the contract. She didn't know how to do that so she had call uhaul. It took an hour for her to get it straightened out. She didn't show me the van or how much gas it had. I had to go back inside to ask which of the vans the key was for. To top it off the van didn't have the dolly that I ordered. When I returned it she took another half hour to get the dolly off the statement. When the owner arrived he tried his best to expedite everything but the whole experience left a bad taste in my mouth.

Fernando B. 
Rating:
3.0

The person who helped me was great, and I only rate the location “average” because it had fewer vehicles to choose from than other locations

Michelle B. 
Rating:
4.0

Great service, even forgot my cell phone there and they kept it for me. I will recommend this place for others.

Olusegun B. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
3.0

Ensure any rented equipment is in the vehicle prior to pickup. I ordered a furniture dolly with my cargo van rental for pickup at 9am. It was not in the vehicle when I did mobile pickup and the store didn't open for another hour so i had to to come back for the dolly, wasting almost a half-hour's time going back and forth in traffic

Billie K. 
Rating:
3.0

I just ordered a uhual from another location near Devon& Clark recently good the same amount of time but this location doubled the price to pay.

Shawnta B. 
Rating:
5.0

Customer did not leave a comment.

BOLAJI OLUGBADE A. 
Rating:
1.0

I wanted to pick up the van from a person but the location opened 2 hours later than advertised. They also were not in during business hours when I returned the van. Van interior was dirty, and even though I was charged a $25 cleaning fee, I'm sure they will not clean it after our use.

Jane J. 
Rating:
5.0

Customer did not leave a comment.

adrian T. 
Rating:
1.0

Eliminate this location from your service, this is a dishonest location. This person charged me 2 days instead of 1

George O. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
3.0

After reserving a van online, my reservation location was changed to this one. When I signed the agreement and paid for the van, insurance was added without me being notified making the total price more than I budgeted for.

Jacob P. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Kendall C. 
Rating:
2.0

Try to charge my credit card for things I didn't use

Eric P. 
Rating:
5.0

The fact that the location was listed as "ADP Services" rather than "Arizona Dollar Plus" was somewhat confusing. However, the service was very good.

Abigail N. 
Rating:
5.0

Very courteous, professional and even pulled vehicle in front of the door let it warm up as it was very cold.

Dwayne D. 
Rating:
5.0

I had an excellent experience renting from this location! Customer service was friendly and very helpful, and the cargo van was amazingly easy to drive. Highly recommend!

Lynn K. 
Rating:
5.0

Excellent cust service

rosario S. 
Rating:
4.0

open earlier

micheal J. 
Rating:
3.0

The person that I worked with didn't give me any print outs of my rental and NO email of the contract and I cant find it anywhere....

Marissa R. 
Rating:
5.0

Customer did not leave a comment.

Fatimah A. 
No reviews have been submitted for this location.

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