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Emiliano Garcia
Customer Reviews for Advanced Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rich is awesome, friendly and helpful. Keep up the good work!
Louis HovanesGreat place to rent from! Great customer service! Will always use them for any of my Uhaul rentals. Big supporter of Special Olympics of Illinois too!
Jonathon HillMy experience was fantastic! I don't see any way to improve on it.
Mary PiersonStill waiting for my refund
Elyxenia CarterThe online app was not friendly to use. It was after hours and had the owner not come By after hours to help me Out this rental would not have happened. The owner was great, warmed up the vehicle and made sure that the doors were not frozen shut.
Ian McLarenI had a very good experience picking up trailer for rent. The hitch was inspected and the trailer hooked up for me. everything worked well and the drop off later in the day was easy,
Thomas RochaNobody was there when we tried to drop off. Apparently there are several businesses at this location, we received help from one of the other businesses, who told us to pull into the fenced area and drop off. We did on December 22. For some reason, this business owner has stated we didn't drop off until Christmas Eve, to which I have timestamped photos of the trailer dropped off within their fenced area showing the 22nd. If I do not receive my refund for the additional day, I will report it to my card as fraud.
Rachel SuhThe app is horrible. Very frustrating when you have to upload photos multiple times and have to wait 10-15 minutes to upload
JAMES SNIDANKOVery convenient and guy was super helpful and fast getting us out. Awesome experience
Henry FreitagGreat
Marie LoyaRich was awesome , he unhooked the trailer asked if I needed anything and concluded with everything ..
Harold PrescottThey over charged me
Nieko HadleyCheck air pressure in trailer tires ,no radio in truck even thing else was great.
DAVID LAMBERTNothing everything was very good
Kimberly BuikemaExcellent rating was due to the person who checked me in. Professional, friendly and efficient.
Clay HorsleyThe associate who helped me was super helpful and friendly!
Kyle McCoyRich was accommodating and kind, even when I locked the keys in the truck when I was checking it back in… (cringe) Thanks, again, for your patience, Rich!
Gina DeSandoTruck needed cleaner floor and driver cabin
Ramon CorreaWorked with Rich several times on several rentals and has always worked well with me, for me was a great experience
marvin pepperJust worked well that he worked with me on pickup. Hate people who are all word for word about stuff.
Kyle GabehartGREAT KNOWLEDGABLE STAFF - LOCATION HAS MULTIPLE SELECTIONS TO CHOOSE FROM.
Michael BeallRich the owner was super nice and professional. I will continue to rent from him!
Lisa GrzelakGreat overall experience, will definitely use again!
Scott GentileBesides the fact that I had to drive 2 house away to get a truck && almost talked badly to because I didn’t bring the truck back 1 day before it was due back,, it was a pretty okay experience. It got me && all my trinkets where we needed to be so overall I was satisfied.
Taylor WashingtonGood location
Oswaldo GuillenFriendly and knowledge
Keith WestendorfGreat service. Friendly, extremely helpful for my needs.
PATRICIA SchaderTHIS FACILITY MADE SURE THAT THE EQUIPMENT WAS CLEAN AND READY TO GO. THE OWNER RICH EVEN HELPED ME TO HOOK UP THE TRAILER. WILL DEFINITELY USE THEM AGAIN. VERY PROFESSIONAL IN ALL ASPECTS.
JOSEPH REICHENBERGERNothing, Rich is always on top of his game. Great customer service!
Richard FraiderWas disappointed to learn the U-haul location directly across the street from the storage place I use listed that they did not have a motorcycle trailer available. Had to make a reservation from a different location. I physically checked at the place across the street, and they had 3 sitting in their yard, the night before I needed one.
Paul WiseheartExcellent customer service!
William HickeyRich with Advance was awesome.
Mike MurphyOver all great service and autotranport was just serviced to my satisfaction
Ray MurrayOnline check in process is frustrating slow and the location itself isn’t well kept and lacks any directions.
Alan BaroneEverything was smooth sailing. I forgot his name but the man in charge where I picked the vehicle up was very nice and everything was clean. Also had a problem with the app prior to pick up but online support was friendly and helped me quickly!
Edward WalkowiakRich was exceptionally friendly, helpful, & professional! I will definitely be using his services, again!!
Nathaniel ChesnaRich was awesome to deal with. The vehicle was clean and well maintained. Rode very well and everything worked. Great experience.
Jeff BarteckiGreat Customer Service Excellent communication Vendor went above and beyond. 5 star service
Isiah ElderJrNothing it was awesome
Kimberly BuikemaEveryone we dealt with were very helpful. The right hand bulb on the trailer was out, so no turn signal or brake light.
david buskenThe gentleman that rented me the auto transport was really rude I would not recommend this place to nobody
CIRILO IBARRAVery friendly and helpful
Steve HutfilzService provided was exceptional.
Ronald HartRich deserves a rating of 10 stars on this 5 star scale!! He is extremely responsive and the customer service he provided us was literally off the charts! Would definitely recommend him to anyone and will return if we ever need to rent again!
Dawn WeberRich was incredible, he was so helpful and kind and really went above and beyond to make sure we had a truck when we needed it! I'll recommend this location to everyone!! Thank you Rich for making our move quick and convenient.
Reychel BudaTrouble finding keys. The note said rear of truck, they were under passenger visor.
Joseph GloudeWent very smoothly!
angie caffarnuGreat experience driving from Chicago to Brooklyn . Easy pick up great service dependable company would recommend
Pete Kramer++++
Renaldas VildzeviciusNothing-service is excellent
Richard FraiderReal fast
John Bakovichonly issue was it was difficult figuring out where I needed to check in and get the equipment.
Allen SeaslyGood drop off. Nice man. No issues.
Jennifer ZakLoved the service
Tracy KnightEvery thing was good and easy
John Bakovich