Customer Reviews for Advanced Property Maintenance
(U-Haul Neighborhood Dealer)

3264 reviews

543 S Gilbert St   Castle Rock, CO 80104

(720) 439-2431

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(720) 439-2431

543 S Gilbert St
Castle Rock, CO 80104

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
2.0

Was scheduled to pick up 26ft truck however after driving the truck down the highway a few miles it was un-drivable. The truck kept lurching forward causing the seat to pound so hard that my back hurt. Definitely not road worthy. I ended up renting a 20 foot truck as it was the only truck available for a one way rental. As a result I ended up having to pull a u box behind the truck for the extra space. 30 miles outside of Sante Fe the u box had a flat tire. Waited 3.5 hours for roadside assistance. Overall a horrible move. The staff at the location were friendly.

JANICE T. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
2.0

Customer did not leave a comment.

Jeremy G. 
Rating:
2.0

Didn't put the hitch on the ball all the way. Got onto the interstate and lost the trailer from the hitch. Caused damage to my truck, almost striking other vehicles on the interstate.

Cody J. 
Rating:
3.0

I was charged foe Safe Tow coverage which I had declined both at time of reservation and upon pick up of trailer.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAS R. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

The right hood down for the tire strap keep coming loses and I had to buy tie down

Alexander G. 
Rating:
5.0

Customer did not leave a comment.

Rex E. 
Rating:
5.0

Customer did not leave a comment.

Brendon Y. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

JELENA O. 
Rating:
1.0

Honor your reservation.

EMILY B. 
Rating:
4.0

The staff were super helpful!

MARA W. 
Rating:
5.0

Excellent, timely return, helpful staff. Even got recommendations for local food!

Dennis B. 
Rating:
5.0

Everything was fast and efficient. No surprises.

Jill R. 
Rating:
5.0

Great service, I've used this location before

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
4.0

Customer did not leave a comment.

James W J. 
Rating:
2.0

Needed furniture pads...they were guaranteed on reservation but none available so I had to spend $90 to buy new supplies...lost my trust

William M. 
Rating:
3.0

Customer did not leave a comment.

Domonick W. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Smooth and easy transaction. Thank you.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

LESLEE B. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Jamie T. 
Rating:
5.0

Was a great location to pick up the trailer. Knowledgeable people and got me on the roadie a timely manner!

NICHOL G. 
Rating:
5.0

Great service, easy to do business here, great customer service.

RODNEY JESS W. 
Rating:
5.0

Customer did not leave a comment.

CA S. 
Rating:
5.0

Staff was super friendly and I got thru the process quickly.

Sarah R. 
Rating:
5.0

The staff was friendly when I checked in. The 10ft truck I rented was clean and got the move done. I had a problem with the app on the return (not the staff's fault) but on the next day the staff helped me with the return and everything was handled very professionally. Overall great experience. Would recommend.

Robert F. 
Rating:
5.0

Location and people there were great ... however, the UHaul website is atrocious. I'll likely not use UHaul again if I have to use the site.

Todd W. 
Rating:
2.0

Don't redirect people 45 minutes out o their damn way to a dingy little shop that will be 30 minutes late getting your truck ready so you can spend a couple minutes listening to some harpy misunderstand what HIPPA is and rant about "freedumb"

Robert P. 
Rating:
2.0

Customer did not leave a comment.

Darren M. 
Rating:
3.0

My app would not work for me with the 24/7 truck shared either during pick up or drop off. It was extr frustrating.

lisa W. 
Rating:
3.0

Dropped off rental truck 3 days early and was charged a $20 after hours drop off…? Will not recommend this location.

John C. 
Rating:
3.0

Dropped off moving truck 3 days early and was charged a $20 after hours fee….?

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Keep doing what you are doing

Dale M. 
Rating:
2.0

I was never told about an after hours fee and when I called to ask for it to be refunded since I was never Told about it I never received a response back unprofessional poor management skills if you're looking for customer service this is not a place to go

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL F. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
4.0

I did not have an issue with this location. What I did have issue with and what you could improve upon is the 24/7 return phone app and your corporate customer service. When I attempted to return the equipment after hours, using the app, it did not properly activate the camera on my phone. I, therefore, could not take a picture, proving that the equipment was returned clean. As a result, I could not document my return. I therefore called your customer service and was on hold for 1 hour and three minutes when the call was cut off (not sure if my phone dropped the call or someone at UHaul cut me off). At that point, I was extremely frustrated with your process and I could not document the return of the equipment until the next morning, when the rental location opened. Your after hours return process is not user friendly and your customer service department is horrible!!

RON W. 
Rating:
5.0

Customer did not leave a comment.

Doral H. 
Rating:
3.0

Was closed when I returned the trailer.

Jonas B. 
Rating:
4.0

Customer did not leave a comment.

AMY F. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
3.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

A very good experience- thank you!

BYRON G. 
Rating:
5.0

Customer did not leave a comment.

JOEY M. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
4.0

The original location did not have our truck when we showed up. Not the fault of the location, but booking online and not having a truck when you get there is too much. We were sent to this location, but traffic had changed our invoice and a few other things. I had movers lined up to load the truck at 9:30. Did not receive a call before hand. It was all a huge mess. Not worth it.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Great service. Knowledgeable and friendly!

Jeff W. 
Rating:
4.0

Good rental experience. Staff had me in and out of facility with in 15 minutes. Trailer was clean and maintained. Location somewhat difficult to get in and out of but not staff issue.

Douglas M. 
Rating:
1.0

I was charged for an extra day when I returned my uhaul before the given time I was supposed to. This experience has been nothing but a nightmare!

MARISSA R. 
Rating:
4.0

It really upset me that my pickup location was changed when I checked in. This really screwed up my day with the logistical problems it created. I had a confirmed reservation at a location close to where I needed to be. Instead I had to drive 20-30 minutes out of my way to go to Castle Rock.

Tom B. 
Rating:
5.0

Excellent customer service.

Deborah A. 
Rating:
4.0

The location was great. Uhaul corporate was awful to work with and messed up my moving day pretty bad. Would not recommend going through corporate at all.

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
4.0

Customer did not leave a comment.

Meredith L. 
Rating:
5.0

No issues, very friendly and informative.

MATTHEW W. 
Rating:
3.0

Showed up to get the truck at 8am. The woman told me they moved my reservation to another location. Nobody notified me about the change. Went to the other location and they didn't open until 10am. Called woman back and she said, I have one for you. Had to drive back to other location to get the truck. Total nightmare, as 6 people were waiting for the truck. Terrible experience.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Fast checkout, friendly service people. No issues whatsoever. Using the "contactless" option to fill out the required paperwork beforehand speeds up the process

PETER N. 
Rating:
5.0

Customer did not leave a comment.

patricia V. 
Rating:
5.0

Great service by the team in a busy environment. Check-in and check-out were smooth and both representatives were helpful and friendly.

James K. 
Rating:
4.0

Customer did not leave a comment.

brianne B. 
Rating:
3.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

answer the phone and return phone calls. checking out sometimes impossible due to limited cell phone coverage.

Howard K. 
Rating:
3.0

Got charged $20 fee for after hours drop off even though I dropped it off during normal business hours to an employee two days early. Why?

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Kimberley N. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Employees were very knowledgable, helpful and nice.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

Customer did not leave a comment.

DYAB K. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
3.0

Run down looking building poor signage unclear directions

KYLE H. 
Rating:
5.0

Customer did not leave a comment.

greg L. 
Rating:
3.0

The tire pressure on the trailer tires was below recommended inflation levels and were different between the tires. I'd suggest that they be checked and topped off between rentals.

Jeffrey M. 
Rating:
3.0

The attendant noted in her comments that the fuel return level was above the required amount (1/4 tank) but make a mistake when indicating on the chart to show 1/8 tank. This resulted in a $30 fueling fee + $36 fuel charge. I returned to the location a few minutes later to report the mistake and she contacted U-Haul 'traffic' to have the matter reversed. She then indicated that U-Haul would take care of this soon. She also admitted that they had not added any fuel to the truck before renting to the next customer (same mileage out as my contract milage in). I returned to this business a week later to see why the matter had not been resolved and the charge reversed. I believe this is a scam perpetrated by both U-Haul and this franchise on unsuspecting customers. I have since disputed the additional charge on my credit card.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Customer did not leave a comment.

Colton A. 
Rating:
5.0

I received the most exceptional service there. Thank you

Sarah S. 
Rating:
5.0

The woman at the main desk was very nice and patient. I was waiting in line behind another customer, and she offered to take the truck key I was returning to try to help me get moving. When I said I'd prefer to wait and discuss some items, she was very polite and didn't insist. I'm glad she was patient as we went over the truck I was returning, because there were several issues with my contract from the original pickup location, and she went through everything with me, including damage that was not notated, and incorrectly documented mileage. I highly recommend this location.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Olivia E. 
Rating:
3.0

I was told to close my contract online if I dropped the trailer off after hours. I spent a long time searching for such a function on the website and could not find it. At least I wasn't charged the $20 fee for failing to close the contract. Would have been 5 stars otherwise.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
No reviews have been submitted for this location.

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