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Sherry Q
Customer Reviews for Advanced Storage Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hailey is awesome! So helpful.
Phil HIt’s always been great there.
Erika SThe app was a pain to use when dropping off.
Noah HThe service provided by the staff was excellent. Everyone was cordial and very helpful. An easy process to reserve, pick up and return the trailer.
Paul HAfter hours drop, all went well.
STEVE LThe best customer service
Jonathan HAll went well, no need to improve
Cory uVery friendly and helpful staff!
Matthew HRipping me off with an unauthorized transaction
Marie UWorst uhaul location ever! I opted out of the insurance and they are trying to go after me for damage that was already on the truck. They didn't do a walk around to point out already visible damage. I am filing a lawsuit over this!
Sean SInitially after the reservation the traffic dept makes me to pickup the truck and the automotive transport 70 miles away from my home and then the owner of the lot attached the diffective automotive to the truck means the locking system of the trailer was broke which makes delays of my plans accordingly until I get the replacement of the automotive until next day and got stuck were as I did checked out my rental appointment and ask the agent to provide the accommodations which they said to pay from my pocket and submit the hotel Bill so they can reimburse I hope they pay my hotel expenses,it was bad experience to get the replacement it takes hours to sort it out with the u haul agents
mohammed fHave a actual person there to meet with the customer. Improve your online rental signal strength. I had tried to do the online experience several times only to be kicked out of the site, I called customer service twice and the calls were disconnected They didn't call back to continue help. My rental experience xosted.me 4 hours of my time and the people that were helping me moves time.i finally contacted someone that helped me get the truck but they only reserved it for 2 days when I needed it for 4. Overall, this was a nightmare and I wouldn't wish it on anyone.
Rachel BNice people to work with renting another u-haul from them on December 8th, 2023
Jeff FLocation was cluttered and full of equipment/vehicles/trailers/containers Clerk was friendly and helpful Confusing on where to park
Garry HI initially used the uhaul app to make my reservation, this turned out to be a mistake. When I arrived to make my pick up, I found that a shorter box truck was available but not listed on the app. The staff on-site was able to edit my reservation to get me a more appropriate vehicle for my needs. I also tried to use the app for my return as I finished my move early. After multiple attempts over 30 minutes of trying, the app simply would not let me process my return. After contacting the staff on-site by phone they made my return process simple, saving me time and money. All in all, if you need a uhaul rental in this area ignore the app and just go in person.
Kyler RGuy working there didnt want to help me with the self pickup. They didnt have half the equipment I needed and reserved. But at least waived the fees for those. The online app process is a pain in the ass and needs to be more streamlined. Takes 30 minutes too long.
Cody DTo: Whom I think the truck was clean inside. However, trucks should be washed and neat outside as well. I needed to pick up some plastic so it would've helped if I could have just rented a small pickup instead of a large truck that was really too big for my particular needs. I took the big truck but I did not like it.
Wade MExcellent customer service.
Spencer PStraight forward, professional, courteous, no BS. Definitely will use this location again.
Bill HThe business was closed due to a holiday and there were no instructions on how to properly return the truck. The location code was nowhere to be found so I could not process the return online. When we found an emergency phone number, we dialed it and a woman came out and frustratingly told us just to put the keys in the box. We got a call back from a gentleman from the emergency number and he reassured us that our returns would be processed correctly. Overall, it was frustrating to not be able to find the signage that the uhaul app was directing me to locate and when a person finally came outside to help, she seemed extremely frustrated that we were trying to follow the uhaul app protocol.
Emily WThe employee/owner was in shock when I pulled up to drop the trailer off as he had never seen one that old. He has been there 18 yrs and hasn't see the likes of the trailer I received. Lucky me.
Jeff WEverything was professional
keith rgreat experience
Wade SEverything was great.
Neal BNothing
Bill NIt was a little confusing as they had u haul trucks/trailers in two spots about a block away with the same name. We weren't 100% sure which was correct.
Jeffrey WSurprised this enclosed rental trailer DID NOT come with a ramp to load things! Can't imagine any cargo to be transported in a rental trailer that wouldn't require a ramp to access the trailer! Had to lift a 500 lb motorcycle into the trailer in order to transport it! Was informed that no Uhaul trailers come with a ramp. Huh?!. Otherwise, trailer condition and function worked OK.
Jeffrey SExcellent service! Does not need improvement. We are very pleased with our rental experience!
Richard BStaff at this location is friendly and professional, I don't see a need to improve.
Jose MEverything was great. I went into the office to let them know I was picking up the trailer (from reservation) and I would say in 10 minutes I was hooked up and on my way. Very easy to work with. I would definitely recommend them.
Gannon vRon was great! He provided helpful advice and was flexible to work with.
Joshua KExcellent device, very accommodating.
Alan LBetter instructions on how to pick up truck. The check in was not User friendly. People who are not tech savvy have a difficult time with this process. Like me.
Carlyss KFast, efficient, and easy to pick up.
Laurie SGreat overall experience. Fast and friendly service with well maintained equipment and storage lots.
scott sI was charged a 150 damage fee even though I didn't put a single scratch in the vehicle
Mark BQuick service, very friendly young lady.
JOHN OFriendly customer service and it's my go to place. Usually always have what I need.
Stephanie PSo we did the self drop off with mobile phone, so I can't say if the inside was clean or if the people were friendly and helpful. What I can say is the whole uhaul service (the corporate uhaul) needs some work. The pickup and drop off locations are probably fine but they can't even do much about what the corporate uhaul business is doing.
Justin LHailey was awesome!
Diane IGreat customer service every time I've needed a rental trailer.
TIMOTHY MThe pickup location was an hour from our load site ( the u-haul site that I book this at is 1mile from load site) and the drop off site phone number mail box was full and we then had to load the app to complete the drop off which took about 20 miinuites.
Larry WThe owners daughter( I'm sorry I don't remember her name) was very helpful and pleasant to talk to. I was very impressed.
Carol W